Hawassa University

College of Business and Economics

Department of Management
Model Exam on the Course Human Resource Management
Choose the Best Answer from the Given Alternatives

1. Which one of the following is related with designing management systems to ensure that
human talent is used effectively and efficiently to accomplish organizational goals?
A) Human resource management
B) Human resource planning
C) Staffing
D) Job analysis
ANSWER: A
2. Which one of the following is NOT true about human resource management
A) HRM involves the application of management functions and principles
B) HRM decisions must be integrated
C) HRM decisions made influence the effectiveness of an organization
D) HRM functions are confined to business establishments only

ANSWER: D

3. Management in HRM refers to .

A) Operations management
B) Top management
C) Proper and maximum utilization of resources
D) Labour unions
ANSWER: C
4. Which one of the following involves the entire hiring process from posting a job to
negotiating a salary package?
A) Job design
B) Staffing
C) Human resource management
D) Human resource planning

ANSWER: B
5. is concerned with obtaining, analyzing and reporting on data that informs the
direction of value-adding people management, strategic investment and operational decisions
at corporate level and at the level of front line management.
 A) Human resource management
B) Human resource planning
C) Personnel management
D) Human capital management

ANSWER: D
6. What is meant by the term 'management by objectives'?
A) The control of organization by those in the head office
B) The setting of objective by superior with the subordinate to bring about achievement the
organizational goal
C) The system of management that is based on bringing together experts into a team
D) A system of giving the authority to carry out certain jobs by those lower down the
management hierarchy
ANSWER: B
7. Human resource management is synonym with .
A) Staffing
B) Human resource
C) Personnel management
D) Human resource planning

ANSWER: C
8. HRM human resource management emphasis
A) Strict enforcement of people
B) Development of people
C) Punishment of people
D) Adoption of people

ANSWER: B
9. What are the basic managerial functions of human resource management?
A) Planning, organizing and coordinating
B) Planning, organizing and staffing
C) Planning, organizing, directing and controlling
D) Planning, commanding and motivating

ANSWER: C
10. The process of familiarizing the new employees to the organization rules and regulations is
known as-
A) Induction
 B) Placement
C) Recruitment
D) Selection

ANSWER: A
11. All of the following are functions of human resource management. Except
A) Developing the skills of people
B) Setting up training sessions
C) Facilitating workshops
D) Encouraging status quo

ANSWER: D
12. Which one of the following is NOT true in human resource management?
A) Accomplishing organizational goal
B) Micromanaging of people
C) Employee motivation
D) Team coordination

ANSWER: B
13. What are the challenges faced by Human resource management?
A) Downsizing and voluntary retirement
B) Technological changes, workforce diversity and globalization
C) Compensation management and incentive scheme
D) Career planning, productivity and recruitment

ANSWER: B
14. In which type of training, a training centre is set-up and actual job conditions are duplicated
or simulated in it.
A) Apprenticeship
B) Internship
C) Vestibules
D) Classroom

ANSWER: C

15. Human resource management means .

A) The process by which management determines how the organization should move from
its current man power position to desired manpower position.
B) The art of procuring, developing and maintaining competent workforce to achieve the
goals of an organization in an effective and efficient manner.
 C) The process of studying and collecting information relating to the operations and
responsibilities of a specific job.
D) The process of actively seeking out, finding and hiring candidates for a specific position.

ANSWER: B
16. Which one of the following is NOT incorporated in HRM activities?
A) Liquidation
B) Induction
C) Hiring
D) Firing

ANSWER: A

17. Training process is

A) Long term
B) Medium term
C) Short term
D) Extremely long term

ANSWER: C

18. is the process of imparting or increasing knowledge or skill of an employee to do

a particular job.
A) Leadership
B) Motivation
C) Development
D) Training

ANSWER: D

19. OJT stands for:

A) Off the job training
B) On the job training
C) On the job technology
D) On the job technique

ANSWER: B

20. Management development

A) Is a short term in nature
B) Focuses on employees‟ current job
C) Is an informal activity
D) Aims at overall development of a manager
 ANSWER: D

21. Relative worth of a job is known by

A) Job design
B) Job analysis
C) Job evaluation
D) Job change

ANSWER: C

22. is defined as a procedure through which you can determine the duties and
responsibilities and the nature of jobs which can finally help you to decide on the
qualifications, skills and knowledge.
A) Job content
B) Job analysis
C) Job description
D) Job design

ANSWE: B

23. means the main functions or key performance areas of the post.
A) Job content
B) Job analysis
C) Job description
D) Job design

ANSWER: A

24. is work that needs to be done.

A) Job
B) Task
C) Process
D) Skill

ANSWER: A

25. is a piece of work that needs to be done.

A) Job
B) Task
C) Process
D) Skill

ANSWER: B

26. refers to the manpower /employees working in an organization at different levels.

 A) Rival
B) Clients
C) Personnel
D) Dealers

ANSWER: C

27. Among the objectives of HRM, which one is to maintain the department‟s contribution at a
level appropriate to the organization‟s needs?
A) Organizational objectives
B) Societal objectives
C) Functional objectives
D) Personnel objectives

ANSWER: C

28. Human Resource Planning refers to the process of estimating manpower needs.
A) Present
B) Future
C) Past
D) Outdated

ANSWER: B

29. is an organization formed by workers in order to negotiate for better worker‟s rights,
including better pay, safer working conditions and better benefits.
A) Public institution
B) Labour union
C) Employment agency
D) International aid agency

ANSWER: B

30. HRM is concerned with the dimension in organization.

A) Customer
B) Government
C) People
D) Competitors
ANSWER: C
31. represents the first contact that company makes with potential employees.
A) Recruitment
B) Selection
C) Training
 D) Appraisal

ANSWER: A

32. HRM is applicable to business as well as non-business organization. This indicates ?

A) Sustainable
B) Profit motive
C) Redundant
D) Pervasive

ANSWER: D

33. Which one of the following leads to development of employees to higher position?
A) Recruitment
B) Exit
C) Career planning
D) Attrition

ANSWER: C

34. What is paid to employees for the services rendered?

A) Deed
B) Warning
C) Compensation
D) Notice

ANSWER: C

35. Human Resource Planning strategy doesn‟t include .

A) Procurement of HRM
B) Development of HRM
C) Allocation of HRM
D) Irritation of HRM

ANSWER: D

36. is a statement of minimum acceptable human qualities necessary to perform a

job.
A) Job specification
B) Recruitment
C) Job design
D) Selection

ANSWER: A
37. Which one of the following is the process of increasing the scope of the job by adding two or
more jobs into a single one?
A) Job enrichment
B) Job enlargement
C) Selection
D) Attrition

ANSWER: B

38. Job Specification & Job Description are the components of .

A) Job skills
B) Job design
C) Job analysis
D) Job search

ANSWER: C

39. HRM can be understood as a process of .

A) Maintaining people
B) Processing
C) Developing
D) Analyzing
ANSWER: A
40. Spillover effect means that the performance appraisal is influenced by .
A) Reactive performance
B) Future performance
C) Past performance
D) Current performance

ANSWER: C

41. HRM is an art of .

A) Helping top management
B) Managing people
C) Preparation of task
D) Coordinating middle management
ANSWER: B
42. Which one of the following is the act of increasing the knowledge & skill of an employee for
doing a particular job?
A) Appraisal
B) Training
C) Layoff
D) Succession
 ANSWER: B

43. practices teach individuals team work and adjustment.

A) Effective Human Resource
B) Personnel management
C) Healthy, safety and welfare
D) Employee welfare
ANSWER: A
44. Which one of the following is a process by which individuals are scanned to pass on the
leadership role within a company?
A) Succession planning
B) Manpower planning
C) Career planning
D) HR planning

ANSWER: A

45. is a process of helping, guiding & coaching a mentee for improving their
performance.
A) Supervision
B) Warning
C) Mentoring
D) Retiring

ANSWER: C

46. Why are employers interested in employee engagement? Because……

A) Engaged employees are more motivated and prepared to give their best to make the firm
succeed.
B) Encourage employees trust their manager
C) To make employees work harder for less
D) To make a quick profit
ANSWER: A
47. Stands for the forward looking employment policies of the organization.
A) Promotion
B) Layoff
C) Career planning
D) Attrition

ANSWER: C

48. The scope of the HRM start from the .

A) Industry welfare
 B) Society needs
C) Organizational needs
D) Manpower needs
ANSWER: D
49. Which one of the following is the demerit of 360 Degree appraisal?
A) Quick
B) Easy to collate
C) Time consuming
D) Sophistication

ANSWER: C

50. aims at developing attributes of promising employees in the future period.

A) Selection
B) Voluntary retirement
C) Recruitment
D) Potential Appraisal

ANSWER: D

51. Which one of the following is true about outsourcing?

A) Doesn‟t affect HRP
B) Applicable only in private Cos.
C) Not permanent hiring
D) Shortage of manpower in Co.

ANSWER: C

52. can be promoted for the top level job.

A) Potential employees
B) Recruited employees
C) Inducted employees
D) Legal employees
ANSWER: A
53. Which one of the following is the external factor that affects HR demand forecasting?
A) Budget constraint
B) Production level
C) Organizational structure
D) Technology

ANSWER: D

54. Healthy HRM practices can help the organization

 A) To maintain cardinal relationship
B) To realize the employee
C) To increase the promotional opportunities
D) To reduce the disputes/ conflict
ANSWER: A
55. may be defined as a “collection or aggregation of tasks, duties and responsibilities
which as a whole, are regarded as a regular assignment to individual employees”.
A) Task
B) Job
C) Profession
D) Skill

ANSWER: B

56. Which one of the following is a distinct work activity carried out for a distinct purpose?
A) Job
B) Profession
C) Task
D) Process
ANSWER: C
57. Which one of the following represents a number of tasks?
A) Position
B) Profession
C) Job
D) Duty
ANSWER: D
58. refers to one or more duties performed by one person in an organization.
A) Job
B) Duty
C) Profession
D) Position
ANSWER: D
59. is group of two or more jobs that either call for similar worker characteristics or contain
parallel work tasks as determined by job analysis.
A) Occupation
B) Job family
C) Process
D) Duty
ANSWER: B
60. Which one of the following represents a group of similar jobs found across organizations?
A) Occupation
 B) Process
C) Job family
D) Duty

ANSWER: A

61. Which one can be a type of position within the organization?

A) Duty
B) Job
C) Profession
D) Career
ANSWER: B
62. Which one of the following represents a sequence of positions, jobs, or occupations that a
person has over his working life?
A) Occupation
B) Job
C) Career
D) Profession
ANSWER: C
63. Which one of the following is the largest one?
A) Occupation
B) Career
C) Job
D) Task
ANSWER: B
64. Which one of the following is the smallest one?
A) Occupation
B) Career
C) Job
D) Task
ANSWER: D
65. is a systematic exploration of the activities within a job.
A) Job evaluation
B) Job analysis
C) Job creation
D) Job performance

ANSWER: B

66. is a written record of the duties, responsibilities and requirements of a particular job.
A) Job analysis
B) Job description
 C) Job specification
D) Job evaluation
ANSWER: B
67. Which one of the following states the minimum acceptable qualifications that the incumbent
must possess to perform the job successfully?
A) Job analysis
B) Job description
C) Job specification
D) Job summary
ANSWER: C
68. Which one of the following describes the contents of the jobs in terms of activities or tasks
performed?
A) Job analysis
B) Job description
C) Job specification
D) Job summary
ANSWER: D
69. Which one of the following is not included in a job description?
A) Job title
B) Job summary
C) Job duties
D) Intelligence
ANSWER: D
70. Which one of the following is an attempt to create a match between job requirements and
human attributes?
A) Job design
B) Job specification
C) Job description
D) Job summary

ANSWER: A

71. is the development and alteration of the components of a job (such as the tasks
one performs, and the scope of one‟s responsibilities) to improve productivity and the quality
of the employees‟ work life.”
A) Job duty
B) Job analysis
C) Job design
D) Job description
ANSWER: C
72. Among the principles of job design, which one gives people responsibility for determining
their own working systems?
A) To influence autonomy
B) To influence skill variety
C) To influence feedback
D) To influence task identity

ANSWER: A

73. In which one of the following the complete job is broken down into small subparts?
A) Job rotation
B) Job specification
C) Job simplification
D) Job promotion
ANSWER: C
74. Which technique is designed to enhance employee motivation?
A) Job rotation
B) Job specification
C) Job simplification
D) Job promotion
ANSWER: A
75. Which one of the following is NOT advantage of job enlargement?
A) Job satisfaction
B) Provide variety of skills
C) Reduces boredom
D) Trains limited employees
ANSWER: D
76. is a motivational technique which emphasizes the need for challenging and
interesting work.
A) Job rotation
B) Job enrichment
C) Job simplification
D) Job specification
ANSWER: B
77. is adding additional activities within the same level to an existing role.
A) Job enlargement
B) Job enrichment
C) Job rotation
D) Job specialization
ANSWER: A
78. is a process that occurs when employees gain knowledge, education and
experience in a specific area of expertise.
A) Job enrichment
B) Job specialization
C) Job enlargement
D) Job promotion
ANSWER: B
79. is a completion of all the tasks from the beginning to the end of process.
A) Job design
B) Job analysis
C) Job cycle
D) Job description
ANSWER: C
80. All of the following are disadvantages of job enrichment. EXCEPT?
A) Objected by unions
B) Increased cost
C) Not applicable to all job
D) Reduced absenteeism
ANSWER: D
81. Why do we transfer employees?
A) To improve the specialization
B) To limit the employees‟ skills
C) To make the employees versatile
D) To make employees stand idly
ANSWER: C
82. is the process of searching for prospective employees and stimulating them to
apply for jobs in the organization.
A) Recruitment
B) Selection
C) Placement
D) Induction
ANSWER: A
83. specifies the objectives of recruitment and provides a framework for the
implementation of the recruitment programme.
A) Recruitment method
B) Recruitment policy
C) Recruitment organization
D) Forecast of manpower
ANSWER: B
84. In which one of the following source, the candidates may appear personally at the company‟s
employment office or send their applications for possible vacancies?
A) Casual labour
B) Employment agency
C) Education institution
D) Technical institution
ANSWER: A
85. is a horizontal or lateral movement of an employee from one job, section,
department, shift, plant or position to another at the same or another place where his salary,
status and responsibility are the same.
A) Promotion
B) Transfer
C) Layoff
D) Demotion
ANSWER: B
86. are when employees are laid off because the company has to reduce its
workforce.
A) Voluntary layoffs
B) Involuntary layoffs
C) Downsizing
D) Right-sizing

ANSWER: B

87. Which one of the following occurs when employees choose to leave the company because
they have been offered a severance package?
A) Voluntary layoffs
B) Involuntary layoffs
C) Downsizing
D) Natural attrition
ANSWER: A
88. Which one of the following is NOT the reason for layoff?
A) Relocation
B) Mergers
C) Acquisitions
D) Increasing operations
ANSWER: D
89. is the natural process turnover in a company where employees leave due to
retirement, resignation or moving to different job.
A) Layoff
B) Downsizing
 C) Attrition
D) Demoting
ANSWER: A
90. Which one of the following is true about human recruitment?
A) It is known as rejection process
B) It is known as negative process
C) Its techniques are not very intensive
D) Its techniques require high skills
ANSWER: C
91. Among the selection tests, which one measures whether an individual has the capacity or
talent ability to learn a given job if given adequate training?
A) Attitude test
B) Personality test
C) Intelligence test
D) Interest test
ANSWER: A
92. is a special type of selection interview in which the applicant is made
uncomfortable by series of awkward and rude questions.
A) Structured interview
B) Unstructured interview
C) Situational interview
D) Stress interview
ANSWER: D
93. Employee performance is measured by considering the following factors. EXCEPT?
A) Job knowledge
B) Quality of input
C) Employees‟ origin
D) Versatility
ANSWER: C
94. Among the following one precedes from others. Which?
A) Placement
B) Orientation
C) Recruitment
D) Selection
ANSWER: C
95. Which one of the following is NOT TRUE about performance appraisal?
A) It is a broad term used to ascertain the need for salary increase
B) Evaluation should be restricted to past performance alone
C) It is a systematic way of evaluating employees
D) It is concerned with not only the contributions of the members
 ANSWER: B
96. is an ongoing relationship that is developed between a senior and junior
employee.
A) Coaching
B) Mentoring
C) Job rotation
D) Job Instruction Technique

ANSWER: B
97. Why we need to undertake employee performance appraisal?
A) For prevalence of grievances and in disciplinary activities in the organization
B) To provide information for future promotion decisions
C) To identify shortage in employee regarding ability, training & developmental needs
D) For correcting loopholes in performances and to set new standards of work, if required

ANSWER: A

98. Which one of the following isn‟t included in off the job training?
A) Simulation exercise
B) Sensitivity training
C) Transactional analysis
D) Coaching
ANSWER: D
99. Among the methods of performance appraisal, which one is the oldest and simples?
A) Management by objective
B) Ranking method
C) Grading method
D) Checklist method
ANSWER: B
100. Which one of the following is NOT true about executive development?
A) Required to train and develop managers
B) It helps managers to develop skills
C) It required to broader the outlook of subordinates
D) It helps in developing better relations with the labors
ANSWER: C
101. refers to all formal procedures used in working organizations to evaluate
personalities and contributions and potential of group members.
A) Executive development
B) Performance appraisal
C) Job analysis
D) Training
 ANSWER: B
102. Which one of the following is classified as non-financial incentive?
A) Reward
B) Premium
C) Income
D) Good leadership
ANSWER: D
103. is a combination of traditional rating scales and critical incidents methods
of performance appraisal.
A) Ranking method
B) Checklist method
C) Behaviorally anchored rating scales
D) Management by objective
ANSWER: C
104. Which one of the following is the big problem of every organization?
A) Promotion and transfer
B) Performance appraisal
C) Recruiting and selecting
D) Attracting and retaining
ANSWER: D
105. Which one of the following is viewed by the employee as a indicator of the
management‟s attitude and concern for them in organization?
A) Human resource planning
B) Recruitment
C) Selection
D) Reward system
ANSWER: D
106. is the propensity of the raters to rate on the basis of one trait or
behavioral consideration in rating all other traits or behavioral considerations.
A) Halo effect
B) Central tendency error
C) Leniency and Strictness Bias
D) Personal prejudice
ANSWER: A
107. The most commonly used periodicity of appraisal of employees is .
A) Quarterly
B) Half-yearly
C) Annual
D) Once in five year
ANSWER: C
108. The perspective for the need of HR is .
A) To right person for the right job
B) Distinguishing the features of human resource
C) Promote the legal employee
D) Select skilled employee
ANSWER: A
109. What is the major determinant of employee satisfaction in an organization?
A) Job analysis
B) Performance appraisal
C) Compensation
D) Recruitment
ANSWER: C
110. helps in estimating the basic pay for each job in accordance with the
importance of the job in the organizational hierarchy.
A) Job evaluation
B) Job description
C) Job specification
D) Job analysis
ANSWER: A
111. Which one of the following is NOT included in compensation package of employee?
A) Basic salary
B) Contribution to social security
C) Incentives
D) Rewards and benefits
ANSWER: B
112. are monetary benefits paid to workmen in lieu of their outstanding
performance.
A) Basic salary
B) Appraisal
C) Benefits
D) Incentives
ANSWER: D
113. Which one of the following is Not a function normally performed by the HR department?
A) Recruitment and selection
B) Accounting
C) Employee relation
D) Training and development
ANSWER: B
114. The alignment of the HRM function with organizational goals is referred to as:
A) HR balanced scorecard
 B) Concreteness or congruence
C) Human Resources program evaluation
D) Strategic human resources management
ANSWER: D
115. Rotation is otherwise called as ______________.
A) Replacement transfer
B) Shift transfer
C) Versatility transfer
D) Remedial transfer
ANSWER: C
116. Movement of an employee from one job to another.
A) Job Design
B) Job Rotation
C) Retrenchment
D) Job Enlargement
ANSWER: B
117. Performance appraisal refers to ______________ of an employee.
A) Induction
B) Assessment
C) Placement
D) Training
ANSWER: B
118. Picking up suitable candidates by rejecting the unsuitable is .
A) Development
B) Training
C) Recruitment
D) Selection
ANSWER: D
119. Which one of the following is a kind of future oriented training?
A) Employee potential
B) Employability
C) Employee training
D) Employee development
ANSWER: B
120. Dispute between employees at different levels in an organization is known as:
A) Organizational conflict
B) Overall conflict
C) Vertical conflict
D) Horizontal conflict
ANSWER: C
121. Which of the following helps the employee to improve their efficiency?
A) Transfer
B) Training
C) Development
D) Promotion
ANSWER: B
122. The process of providing the trainees the information about their performance.
A) Research
B) Suggestion
C) Observation
D) Feedback
ANSWER: D
123. Seeks to examine the goals of the organization and the trends that are
likely to affect these goals.
A) Key skill abilities analysis
B) Person analysis
C) Organizational analysis
D) Organizational support
ANSWER: A
124. The following is (are) concerned with developing a pool of candidates in line with the
human resources plan.
A) Development
B) Training
C) Selection
D) Recruitment
ANSWER: D
125. Which of the following is a barrier while doing human resource planning?
A) Supply forecast
B) HR information often is incompatible with the information used in strategy formulation
C) Implementing human resource information system
D) Managing inventories
ANSWER: B
126. Which of these is an off - the - job training method?
A) Coaching
B) Orientation training
C) Television
D) Job rotation
ANSWER: B
127. Which performance appraisal methods consumes a lot of time?
A) Tests And Observation
 B) Critical incident
C) Rating scales
D) Essay method
ANSWER: C
128. is a performance measure of both efficiency and effectiveness.
A) Employee turnover
B) Employee productivity
C) Organizational behavior
D) Organizational citizenship
ANSWER: B
129. Job evaluation is based on the:
A) Physical skills required by the job
B) Relative job worth for an organization
C) Conceptual skill required by the job
D) Complexity of the job to perform
ANSWER: D
130. Sending employees for higher studies.
A) Learning and development
B) Motivation
C) Process of selection
D) Process of appraisal
ANSWER: A
131. What is NOT Harmonious relationship at workplace?
A) Cordial and available
B) Pleasing and consistent
C) Friendly in nature
D) Hostility among employees
ANSWER: D
132. Employee training requires to meet:
A) Job enrichment
B) Job requirement
C) Job enhancement
D) Job analysis
ANSWER: B
133. The process of actual achievements compared with the objective of the job is called:
A) Job analysis
B) Job description
C) Job performance
D) Job evaluation
ANSWER: C
134. The macro factors affecting HRP are:
A) Technological, social, production
B) Management, marketing, HRM
C) Finance, marketing, economic
D) Economic, technological, social
ANSWER: D
135. is a formal assessment of an employee‟s work performance used to determine
whether they have merited a pay increase.
A) Job analysis
B) Job evaluation
C) Pay review
D) Induction
ANSWER: C
136. Among human resource management environment which one is uncontrollable by
organization?
A) Management environment
B) Financial environment
C) Marketing environment
D) Economic environment
ANSWER: D
137. Which one of the following has profound influence on human resource functions?
A) Unions
B) Economy
C) Technology
D) Politics
ANSWER: A
138. „A fair day work for fair day pay‟ denotes a sense of _______ felt by employees.
A) Respect
B) Happiness
C) Equity
D) Responsibility
ANSWER: C
139. Any compensation plan must be .
A) Understandable, workable, compensable
B) Understandable, feasibly, acceptable
C) Reasonable, workable, acceptable
D) Understandable, workable, acceptable
ANSWER: D
140. Which one of the following is the most important factor that affects the compensation of
employee?
 A) Demand and supply of labour
B) Job analysis
C) Infrastructure
D) Density of population
ANSWER: A
141. is the assignment of a lower level job to an employee.
A) Promotion
B) Demotion
C) Transfer
D) Hiring
ANSWER: B
142. Why is human resource management environment important?
A) An unpleasant working condition encourages employee contribution
B) Hiring right people and retaining them yields the best quality work
C) Heightening prejudice on employees enhances the organizational productivity
D) One way communication of management assures organizational efficiency
ANSWER: B
143. A behaviour which has rewarding experience is likely to be repeated is postulated by:
A) ERG theory
B) Agency theory
C) Equity theory
D) Reinforcement and expectancy theory
ANSWER: D
144. an organization of workers formed to promote protects and improve through
collective action the social, economic and political interests of its members.
A) Labour relation
B) HRM
C) HRP
D) E-recruitment
ANSWER: A
145. Which one of the following is a sum of money paid to an employee at the end of a period
of employment?
A) Gratuity
B) Perquisites
C) Allowance
D) Gift
ANSWER: A
146. are primarily in the interest of the employee and according to his needs and
wishes.
A) Employee initiated promotion
 B) Company initiated promotion
C) Company initiated transfer
D) Employee initiated transfer
ANSWER: D
147. Which one of the following is the first step of collective bargaining?
A) Administration of the agreement
B) Negotiation
C) Identifying bargaining issues
D) Preparing for negotiation
ANSWER: D
148. is a regular payment made by the state to people of or above the official
retirement age and to some widows and disabled people.
A) Pension
B) Allowance
C) Gratuity
D) Benefit
ANSWER: A
149. Which one of the following is the main objective of the integration process in HRM?
A) To attract the large pool of applicants for organizational vacancy
B) To pick out the fittest one from applicants
C) To enable the new worker to become a useful member of the organization
D) To demote workforce by downgrading the job position
ANSWER: C
150. refers to all those factors which affect the performance of human resource
department directly or indirectly.
A) Human resource management
B) Human resource management environment
C) Human resource planning
D) Human resource information system
ANSWER: B
151. Which one of the following is the correct process of acquiring and placing human
resources in the organization?
A) Recruitment, Job analysis, Selection, Manpower planning & Placement
B) Manpower planning, Job analysis, Recruitment, Selection & Placement
C) Job analysis, Manpower planning, Recruitment, Selection & Placement
D) Manpower planning, Recruitment, Job analysis, Selection & Placement
ANSWER: C
152. is an interactive process during which the new hire becomes a functional part of
the work processes of the given organization.
A) Recruitment
 B) Integration
C) Selection
D) Development
ANSWER: B
153. means working, co-operating and behaving in a normal way as a responsible
person.
A) Recruitment
B) Discipline
C) Development
D) Training
ANSWER: B
154. Which one of the following is NOT true about objectives of labor unions?
A) Improving economic status
B) Improving social status
C) Longer working day
D) Industrial democracy
ANSWER: C
155. is the process whereby representatives of management and workers negotiate
over wages, hours, grievance procedure and other terms and conditions of employment.
A) Trade unions
B) Collective bargaining
C) Labor unions
D) Agencies
ANSWER: B
156. The bargaining tactic that tends to be used when the two sides are competing for very
limited resources.
A) Negotiation
B) Distributive bargaining
C) Integrative bargaining
D) Problem-solving session
ANSWER: B
157. is the management of employee dissatisfaction or complaints.
A) Grievance handling
B) Collective bargaining
C) Distributive bargaining
D) Integrative bargaining
ANSWER: A
158. Which one of the following is NOT included in the decisions made in labor relations?
A) Wages and hours of work
B) Safety at work
 C) Security and grievance
D) Inflation
ANSWER: D
159. is the process of designing safety, medical care plans and welfare actions for
employee.
A) Human resource management
B) Human resource maintenance
C) Grievance handling
D) Collective bargaining
ANSWER: B
160. Which one of the following may be the grounds for employee initiated transfer of person?
A) Change in business activities
B) To avoid conflicts with superior
C) Absenteeism of employees
D) Fluctuation in production
ANSWER: B
161. is anything disturbs an employee, whether or not the unrest is expressed in words.
A) Dissatisfaction
B) Grievance
C) Complaint
D) Conflict
ANSWER: A
162. Which one of the following can be reason for company initiated transfer of employee?
A) Change in business activities
B) Relief from uncomfortable circumstances
C) Family related problem
D) Education
ANSWER: A
163. is formal complaint made by employees when they think a company or
government policy has been violated.
A) Conflict
B) Dissatisfaction
C) Grievance
D) Complaints
ANSWER: C
164. Which one of the following refers to any accusation, allegation, or charge oral or written?
A) Conflict
B) Grievance
C) Complaint
D) Dissatisfaction
 ANSWER: C
165. When employees are promoted on basis of friendship, political ideas or corruption, such
type of promotion is said to be .
A) Merit based promotion
B) Seniority based promotion
C) Favoritism based promotion
D) Knowledge based promotion
ANSWER: C
166. Demotions are necessary for the following reasons: EXCEPT?
A) Unsuitability of the employee to the higher level of job
B) Bad business conditions
C) Disciplinary ground
D) Outstanding performance of employee
ANSWER: D
167. Firing employee can be on the ground of .
A) Satisfactory performance
B) Good behavior
C) Specialized skill
D) Incompetence to perform task
ANSWER: D
168. refers to willful violation by an employee of the rules of the organization.
A) Misconduct
B) Firing
C) Retirement
D) Resignation
ANSWER: A
169. Which one of the following is defined as the rate of change in the employees of an
organization during a definite period?
A) Employee firing
B) Employee turnover
C) Employee transfer
D) Employee demotion
ANSWER: B
170. occurs when an employee leaves the organization due to things in the employee'
personal life that impact their performance in the workplace.
A) Voluntary turnover
B) Involuntary turnover
C) Job related turnover
D) Non-job related turnover
ANSWER: D
171. is defined as the differences between people.
A) Personality
B) Diversity
C) Human resource
D) Workforce
ANSWER: B
172. Which one of the following is NOT true about equal employment opportunity?
A) Providing equal access to all available jobs, training, and promotional opportunities
B) Providing similar benefits and services to everyone
C) Applying all policies and practices inconsistently to applicants and staff
D) Do not differentiate among applicants or employees on the basis of their background
ANSWER: C
173. Pay differentials are legal and appropriate if they are based on .
A) Sex
B) Race
C) Physical disability
D) Quantity of work
ANSWER: D
174. refers to human characteristics that make people different from one another.
A) Discrimination
B) Prejudice
C) Diversity
D) Harassment
ANSWER: C
175. Sexual harassment at workplace is
A) Unethical
B) Tolerable
C) Permitted
D) Desirable
ANSWER: A
176. The purpose of affirmative action is:
A) To ensure equal employment opportunity
B) To assure prejudice among people
C) To attract customers
D) To encourage discrimination
ANSWER: A
177. Which one of the following is undertaken by international HRM?
A) Customers management
B) expatriate management
C) rational management
 D) deceased management
ANSWER: B
178. Which one plays an important role in counseling and stress management?
A) Human Resource manager
B) Finance manager
C) Operation manager
D) Marketing manager
ANSWER: A
179. means emancipation of women from the vicious grips of social, economical,
political, caste and gender-based discrimination.
A) Gender equality
B) Sexual harassment
C) Ladies first
D) Women empowerment
ANSWER: D
180. Which one of the following occurs when employers identify problem areas, set goals, and
take positive steps to guarantee equal employment opportunities for people in a protected
class.
A) Women empowerment
B) Affirmative action
C) Work diversity
D) Labour union
ANSWER: B
181. refers to the social attributes and opportunities associated with masculinity and
femininity.
A) Gender
B) Personnel
C) Labour
D) Workforce
ANSWER: A

182. Which one of the following is true about nature of diversity?

A) Diversity has only negative consequences in organization
B) Diversity has both positive and negative consequences in organization
C) Diversity has only positive consequences in organization
D) Diversity has no neither positive nor negative consequences in organization
ANSWER: B
183. Pay differentials are illegal and inappropriate if they are based on:
A) Seniority
B) Merit,
C) Quantity of work
 D) Sex
ANSWER: D
184. is a familiar term used to describe the permanent withdrawal of employees from
an organization.
A) Equal employment opportunity
B) Employee turnover
C) Gender based empowerment
D) Differential pay
ANSWER: B
185. unwelcome sexual advances, requests for sexual favors, and other verbal or
physical conduct of a sexual nature.
A) Harassment
B) Sexual harassment
C) Discrimination
D) Impartiality
ANSWER: B
186. Which one of the following NOT true about harassment?
A) Harassment at all has to be sexual nature
B) Harassment can include offensive remarks about a person‟s sex
C) Harassment can be verbal
D) Harassment can be verbal
ANSWER: A
187. Which one of the following is among the benefits of collective bargaining?
A) Job quality
B) Inequity
C) Partiality
D) Job inferiority
ANSWER: A
188. means act of abusing, insulting or otherwise harming someone on a regular base.
A) Sexual harassment
B) Harassment
C) Discrimination
D) Partiality
ANSWER: B
189. Which one of the following occurs when employment decisions are based on an
employee sex or when an employee is treated differently because of his or her sex?
A) Sexism
B) Sex discrimination
C) Sexual harassment
D) Harassment
 ANSWER: B
190. Which one of the following is among the benefits of computerized human resource
management system?
A) increased access to competitors data
B) Streamlined and standardized processes
C) Less consistent data
D) A higher internal profile for customers
ANSWER: B
191. involves a process of joint decision making that helps to build trust and mutual
respect between the parties and enhance the quality of labour relations.
A) e-HRM
B) HRM
C) Collective bargaining
D) EEO
ANSWER: C
192. is a kind of walk in interview or meeting with the manager when the employees
can express his feelings about any work related grievance.
A) Open door policy
B) Observation
C) Gripe boxes
D) Opinion survey
ANSWER: A
193. Which function of management deals with HR?
A) Planning
B) Organizing
C) Staffing
D) Controlling
ANSWER: C
194. What is the last step in the human resource life cycle?
A) Recruitment
B) Selection
C) Exit
D) Evaluation
ANSWER: C
195. is a software system primarily used by human resource professionals to store and
manage employee data such as payroll, benefits, performance reviews, and training records .
A) HRM
B) HRP
C) HRIS
D) HR
 ANSWER: C
196. is a specific format to obtain information about candidates applying for the job.
A) Invitation Letter
B) Application Blank
C) Interview Letter
D) Selection letter
ANSWER: B
197. Sexual harassment at workplace is
A) Needs control
B) Unethical
C) Tolerable
D) permitted
ANSWER: B
198. is a process of helping, guiding & coaching a mentee for improving their
performance
A) Supervision
B) Warning
C) Mentoring
D) Retiring
ANSWER: C
199. Among the following theories which one assumes a negative approach towards
employees?
A) Theory X
B) Theory X
C) ERG- theory
D) Motivation theory
ANSWER: A
200. refers to the process of setting specific objectives for your employees to work
toward.
A) HRM
B) HRP
C) MBO
D) HRIS
ANSWER: C