Job Details:

Role: IB Operations- Associate Process Manager

Location: Mumbai /Pune-Maharashtra-India
Shift Timings: have to be flexible with all shifts including night shifts.
Travel Requirements: NA
Specialism: Investment Banking Operations, Capital Market, KYC, Derivative Operations, Risk
and Financial Reporting, Asset Servicing, Reference Data

Job Description:
As part of our IB Operations team, you will be working with our client partners to improve
processes and controls that build capacity and scale. Support us to monitor and capture the
overall data and its status from various global functional teams across our clients.
Job Responsibilities

 Conceptualize, design and deliver high-quality solutions and insightful analysis on a

variety of projects ranging in both complexity and scope
 Independently handle all clients and lead mitigation steps to prevent escalations
 Manage a team of 25 plus people – training, onboarding, resource allocation, delivery
management, performance appraisals, mentoring etc.
 Help knowledge management endeavour by sharing process knowledge and best
practices within the teams
 Lead various quality initiatives across processes managed

Who we’re Looking For:

The candidate must possess in-depth functional knowledge of the process area and apply it to
operational scenarios to provide effective solutions. He/she must be able to identify
discrepancies and propose optimal solutions by using a logical, systematic, and sequential
methodology. It is vital to be open-minded towards inputs and views from team members and to
effectively lead, control, and motivate groups towards company objects. Additionally, he/she
must be self-directed, proactive and seize every opportunity to meet internal and external
customer needs and achieve customer satisfaction by effectively auditing processes,
implementing best practices and process improvements, and utilizing the frameworks and tools
available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally
and in writing, to clients, colleagues, subordinates, and supervisors.

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Qualifications

 Graduation (B.Com./ BBA/ BBM/ BCA) / Post Graduation (M.Com./ CA/ MBA/
PGDM)
 0 to 2-plus years of experience and knowledge of Investment Banking Operations
 Knowledge of KYC and Client On-boarding, Derivative Operations, Risk and Financial
Reporting, Asset Servicing, Reference Data
 Proficient in MS PowerPoint, MS Word and MS Excel
 Proven track record of managing complex Operations.
 Ability to meet client expectations concerning SLAs, KPI and KRIs.
 Delivery of productivity gains and identify and implement process improvements.
 Possess strategic perspective, business acumen, action orientation and drive for results.
 Ability to present and lead client meetings with senior internal and external stakeholders.
 Ability to understand and analyze complex problems, methodically devise and present a
solution, and apply sound judgment independently.

About eClerx
eClerx provides critical business operations services to over fifty global Fortune 500 clients,
including some of the world’s leading companies across financial services, cable & telecom,
retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech.
Incorporated in 2000, eClerx is one of India’s leading process management and data analytics
companies and is today traded on both the Bombay and National Stock Exchanges of India.
eClerx employs 13,000-plus people across its global sites in the US, UK, India, Italy, Germany,
Singapore, Thailand.
About eClerx Financial Markets
For financial organizations across the world, eClerx Markets offers consulting, technological
innovation, and process management expertise to uniquely solve operational challenges. With
nearly two decades of industry experience complemented by the application of smart automation
and robotics, our team of experts deliver holistic solutions across the trade life cycle, change
management, data analytics, compliance, cash securities operations, document digitization and
generation, and outreach.
Disclaimer - eClerx is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, national origin,
disability or protected veteran status, or any other legally protected basis, per applicable law.

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Awards and Accolades

To learn about eClerx and its global operations, please visit - www.eclerx.com
To get an outlook of the work we do for our clients in the Financial Markets space, please visit -
https://www.eclerxmarkets.com/
Explore opportunities – https://careers.eclerx.com or write to us at talent@eclerx.com

@eclerxservices @eclerxservices @eclerx @eclerx @eclerxservices

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