Chapter 01 Understanding The Manager S Job

100 questions
Essay
Source: Chapter_01_Understanding_the_Manager_apos_s_Job
Describe the four management functions.
Students can use the editor to answer
Essay
Why do managers study management history and theory?
Essay
Discuss the Hawthorne studies in terms of how they were conducted and what the important results were to
management practices.
Matching
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
Prompts
Answers
1. 1.
Pair 1 prompt
Skills necessary to accomplish or understand the specific kind of work done in an organization
Pair 1 answer
Technical skills
2. 2.
Pair 2 prompt
Skills necessary to correctly recognize and define problems and opportunities and to then select an appropriate
course of action to solve problems and capitalize on opportunities
Pair 2 answer
Decision-making skills
3. 3.
Pair 3 prompt
Skills necessary to communicate with, understand, and motivate both individuals and groups
Pair 3 answer
Interpersonal skills
4. 4.
Pair 4 prompt
Skills necessary to effectively convey ideas and information to others and to effectively receive ideas and
information from others
Pair 4 answer
Communication skills
5. 5.
Pair 5 prompt
Skills needed to understand the overall workings of an organization and its environment
Pair 5 answer
Conceptual skills
Scoring: All or nothing
Matching
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
Prompts
Answers
1. 1.
Pair 1 prompt
Concerned with improving the performance of individual workers
Pair 1 answer
Scientific management
2. 2.
Pair 2 prompt
Suggests that appropriate managerial behavior in a given situation depends on unique elements in that situation
Pair 2 answer
Contingency perspective
3. 3.
Pair 3 prompt
Focuses on managing the total organization
Pair 3 answer
Administrative management
4. 4.
Pair 4 prompt
Focuses specifically on the development of mathematical models
Pair 4 answer
Management science
5. 5.
Pair 5 prompt
Considers an organization to be an interrelated set of elements functioning as a whole
Pair 5 answer
Systems perspective
Scoring: All or nothing
Multiple Choice
_____ can be defined as a set of activities directed at an organization’s resources, with the aim of achieving
organizational goals in an efficient and effective manner.
Choose at least one correct answer
1. Answer 1
Economics
2. Answer 2
A theory
3. Answer 3
Management
Correct answer
4. Answer 4
Self-dealing
5. Answer 5
Divestment
Multiple Choice
Which of the following helps make the management process efficient?
1. Answer 1
Increasing overhead production costs
2. Answer 2
Using resources in a cost-effective manner
Correct answer
3. Answer 3
Making management decisions independently of the organization's external environment
4. Answer 4
Using the majority of resources for sales promotion activities
5. Answer 5
Using micromanagement techniques

Multiple Choice
A management process is considered to be effective when:
1. Answer 1
overhead production costs are increased.
2. Answer 2
the right decisions are made and implemented.
Correct answer
3. Answer 3
decisions are made independently of the organization's external environment.
4. Answer 4
the same amount of resources are allocated to all the functions of the organization.
5. Answer 5
the organization is highly centralized.

Multiple Choice
One of the titles found in the group of middle managers is
1. Answer 1
director.
2. Answer 2
vice president.
3. Answer 3
supervisor.
4. Answer 4
office manager.
5. Answer 5
plant manager.
Correct answer
Multiple Choice
Which of the following statements about top managers is true?
1. Answer 1
They are the largest group of managers in most organizations.
2. Answer 2
They officially represent their organization to the external environment.
Correct answer
3. Answer 3
They primarily oversee the day-to-day operations of an organization.
4. Answer 4
They supervise and coordinate the activities of first-line managers.
5. Answer 5
They supervise and coordinate the activities of operating employees.

Multiple Choice
Which of the following is the role of top managers in an organization?
1. Answer 1
Overseeing day-to-day operations
2. Answer 2
Performing routine administrative tasks
3. Answer 3
Implementing plans of first-line managers
4. Answer 4
Creating organizational goals and overall strategy
Correct answer
5. Answer 5
Coordinating the work of first-line managers

Multiple Choice
_____ make decisions about activities such as investing in research and development (R&D) and entering or
abandoning various markets.
1. Answer 1
Division heads
2. Answer 2
Limited partners
3. Answer 3
First-line managers
4. Answer 4
Middle managers
5. Answer 5
Top managers
Correct answer
Multiple Choice
A common middle-management title is
1. Answer 1
chief executive officer (CEO).
2. Answer 2
division head.
Correct answer
3. Answer 3
supervisor.
4. Answer 4
office manager.
5. Answer 5
coordinator.
Multiple Choice
_____ are probably the largest group of managers in most organizations, and are primarily responsible for
implementing the policies and plans of an organization.
1. Answer 1
Middle managers
Correct answer
2. Answer 2
Top managers
3. Answer 3
The members of the board of directors
4. Answer 4
First-line managers
5. Answer 5
Floor supervisors
Multiple Choice
First-line managers
1. Answer 1
are primarily responsible for implementing the policies and plans developed by top managers.
2. Answer 2
make decisions about activities such as acquiring other companies and entering or abandoning various
markets.
3. Answer 3
officially represent their organization to the external environment.
4. Answer 4
create the organization's goals, overall strategy, and operating policies.
5. Answer 5
handle administrative duties.
Correct answer
Multiple Choice
Which of the following statements about first-line managers is true?
1. Answer 1
They are primarily responsible for implementing policies made by top managers.
2. Answer 2
They are typically involved in creating overall organizational strategies and goals.
3. Answer 3
They officially represent their organization to the external environment.
4. Answer 4
They typically spend a large proportion of their time supervising the work of their subordinates.
Correct answer
5. Answer 5
They make decisions about activities such as acquiring other companies and entering or abandoning
various markets.
Multiple Choice
_____ involves selecting a course of action from a set of alternatives.
1. Answer 1
Divesting
2. Answer 2
Controlling
3. Answer 3
Leading
4. Answer 4
Decision making
Correct answer
5. Answer 5
Organizing
Multiple Choice
One of the titles found in the group of first-line managers is
1. Answer 1
chief executive officer (CEO).
2. Answer 2
coordinator.
Correct answer
3. Answer 3
division head.
4. Answer 4
general manager.
5. Answer 5
plant superintendent.
Multiple Choice
Determining how a company's activities and resources are to be grouped is called
1. Answer 1
leading.
2. Answer 2
controlling.
3. Answer 3
divesting.
4. Answer 4
planning.
5. Answer 5
organizing.
Correct answer
Multiple Choice
Steve works with Beta Pharmaceuticals Inc. He is primarily responsible for overseeing production activities.
Tyler is concerned with decisions such as the number of product units that need to be manufactured, the overall
functioning of the production plants, and the quality of products. Steve is most likely to be a(n) _____
manager.
1. Answer 1
operations
Correct answer
2. Answer 2
marketing
3. Answer 3
human resources
4. Answer 4
sales
5. Answer 5
public relations
Multiple Choice
A typical responsibility of operations managers includes
1. Answer 1
inventory control.
Correct answer
2. Answer 2
sales promotion.
3. Answer 3
accounting.
4. Answer 4
employee development.
5. Answer 5
benefit systems development.

Multiple Choice
In its simplest form, _____ means setting an organization’s goals and deciding how best to achieve them.
1. Answer 1
coordinating
2. Answer 2
leading
3. Answer 3
organizing
4. Answer 4
controlling
5. Answer 5
planning
Correct answer
Multiple Choice
Which of the following would be included in the management function of planning?
1. Answer 1
Selecting the course of action most likely to lead to success
Correct answer
2. Answer 2
Monitoring progress toward the achievement of goals
3. Answer 3
Motivating others to higher levels of achievement
4. Answer 4
Communicating company policies to subordinates
5. Answer 5
Organizing people and resources

Multiple Choice
_____ managers work in areas such as new product development, promotion, and distribution.
1. Answer 1
Human resources
2. Answer 2
Marketing
Correct answer
3. Answer 3
Plant
4. Answer 4
Operations
5. Answer 5
Finance
Multiple Choice
_____ managers are typically involved in recruiting and selecting employees, training and development,
designing compensation and benefit systems, formulating performance appraisal systems, and discharging low-
performing and problem employees.
1. Answer 1
Operations
2. Answer 2
Human resources
Correct answer
3. Answer 3
Plant
4. Answer 4
Marketing
5. Answer 5
Finance
Multiple Choice
_____ managers work at getting consumers and clients to buy the organization’s products or services.
1. Answer 1
Operations
2. Answer 2
Marketing
Correct answer
3. Answer 3
Regional
4. Answer 4
Financial
5. Answer 5
Human resources
Multiple Choice
_____ managers are concerned with creating and managing the systems that create an organization’s products
and services.
1. Answer 1
Marketing
2. Answer 2
Human resources
3. Answer 3
Financial
4. Answer 4
Operations
Correct answer
5. Answer 5
First-line
Multiple Choice
_____ are not associated with any particular management specialty.
1. Answer 1
Office managers
2. Answer 2
Floor supervisors
3. Answer 3
Public relations managers
4. Answer 4
Operations managers
5. Answer 5
Administrative managers
Correct answer
Multiple Choice
_____ is the set of processes used to get members of an organization to work together to further the interests of
the organization.
1. Answer 1
Planning
2. Answer 2
Organizing
3. Answer 3
Controlling
4. Answer 4
Leading
Correct answer
5. Answer 5
Decision making
Multiple Choice
The final phase of the management process is _____ which involves monitoring the organization’s progress
toward its goals.
1. Answer 1
planning
2. Answer 2
organizing
3. Answer 3
leading
4. Answer 4
controlling
Correct answer
5. Answer 5
decision making
Multiple Choice
Which of the following positions would be considered a specialized management position?
1. Answer 1
Human resources manager
2. Answer 2
Public relations manager
Correct answer
3. Answer 3
Hospital administrator
4. Answer 4
Accountant
5. Answer 5
Marketing manager
Multiple Choice
The management at Loft Corp. has introduced new employment policies. The mangers are now tracking and
monitoring the implementation of the new policies. Which of the following management functions is
illustrated in the scenario?
1. Answer 1
Decision making
2. Answer 2
Controlling
Correct answer
3. Answer 3
Organizing
4. Answer 4
Leading
5. Answer 5
Planning
Multiple Choice
The skills necessary to accomplish or understand the specific kind of work done in an organization are called
_____ skills.
1. Answer 1
diagnostic
2. Answer 2
time management
3. Answer 3
conceptual
4. Answer 4
technical
Correct answer
5. Answer 5
decision-making
Multiple Choice
_____ skills refer to the abilities of managers to think in the abstract.
1. Answer 1
Time management
2. Answer 2
Technical
3. Answer 3
Conceptual
Correct answer
4. Answer 4
Interpersonal
5. Answer 5
Communication
Multiple Choice
Technical skills
1. Answer 1
are crucial for top managers more than any other managers.
2. Answer 2
are nonspecific and broad.
3. Answer 3
depend on a manager's ability to think in the abstract.
4. Answer 4
are especially important for first-line managers.
Correct answer
5. Answer 5
are used the most when making organizational policies.

Multiple Choice
When a manager answers a subordinate's question regarding the process of creating a report from raw data, he
is relying on his _____ skills.
1. Answer 1
abstract
2. Answer 2
technical
Correct answer
3. Answer 3
time management
4. Answer 4
decision-making
5. Answer 5
interpersonal
Multiple Choice
The ability to motivate others is a(n) _____ skill.
1. Answer 1
conceptual
2. Answer 2
technical
3. Answer 3
communication
4. Answer 4
interpersonal
Correct answer
5. Answer 5
diagnostic
Multiple Choice
Lindsey is often intimidated and uncomfortable with her superiors. Lindsey needs to develop her _____ skills
to be able to communicate easily with her superiors.
1. Answer 1
time management
2. Answer 2
spatial
3. Answer 3
interpersonal
Correct answer
4. Answer 4
conceptual
5. Answer 5
diagnostic
Multiple Choice
Kelly, a manager, studied the performances of the various business units of her organization. After making an
assessment, Maria came to the conclusion that the overall costs of the organization can be reduced by
integrating the functions of two of the business units. This scenario illustrates Kelly's _____ skills.
1. Answer 1
technical
2. Answer 2
time management
3. Answer 3
social
4. Answer 4
interpersonal
5. Answer 5
conceptual
Correct answer
Multiple Choice
_____ skills refer to the abilities of managers to visualize the most appropriate response to a situation.
1. Answer 1
Social
2. Answer 2
Interpersonal
3. Answer 3
Technical
4. Answer 4
Diagnostic
Correct answer
5. Answer 5
Communication
Multiple Choice
_____ skills refer to a manager’s abilities to both effectively convey ideas and information to others and
effectively receive ideas and information from others.
1. Answer 1
Technical
2. Answer 2
Abstract
3. Answer 3
Communication
Correct answer
4. Answer 4
Diagnostic
5. Answer 5
Conceptual
Multiple Choice
When a manager writes an email to his employees that provides details about the upcoming annual company
picnic, he is most likely to be using his _____ skills.
1. Answer 1
conceptual
2. Answer 2
technical
3. Answer 3
communication
Correct answer
4. Answer 4
abstract
5. Answer 5
spatial
Multiple Choice
Sarah, a manager, has postponed the task of preparing a report as she has realized that she needs to meet a
supplier immediately. This scenario illustrates Sarah's _____ skills.
1. Answer 1
conceptual
2. Answer 2
spatial
3. Answer 3
time management
Correct answer
4. Answer 4
technical
5. Answer 5
abstract
Multiple Choice
Jordon, a manager, realizes that many employees are leaving the organization. He identifies inconvenient work
timings and some of the new employment policies as the causes. Jordon decides to introduce better policies
and flexible work timings to reduce employee turnover. This scenario illustrates Jordon's _____ skills.
1. Answer 1
mechanical
2. Answer 2
technical
3. Answer 3
diagnostic
Correct answer
4. Answer 4
spatial
5. Answer 5
time management
Multiple Choice
_____ skills refer to a manager’s ability to prioritize work, to work efficiently, and to delegate work
appropriately.
1. Answer 1
Diagnostic
2. Answer 2
Commanding
3. Answer 3
Decision-making
4. Answer 4
Time-management
Correct answer
5. Answer 5
Conceptual
Multiple Choice
A manager who uses the scientific approach to management when making decisions is most likely rely on
1. Answer 1
instincts.
2. Answer 2
stereotypes.
3. Answer 3
personal experience.
4. Answer 4
intuition.
5. Answer 5
logic.
Correct answer
Multiple Choice
A _____ is a conceptual framework for organizing knowledge and providing a blueprint for action.
1. Answer 1
strategy
2. Answer 2
mnemonic
3. Answer 3
prediction
4. Answer 4
theory
Correct answer
5. Answer 5
doctrine
Multiple Choice
When employees deliberately work at a slower pace than their capabilities, it is called
1. Answer 1
soldiering.
Correct answer
2. Answer 2
persevering.
3. Answer 3
controlling.
4. Answer 4
planning.
5. Answer 5
deceiving.
Multiple Choice
Scientific management focuses on
1. Answer 1
improving the performance of individual workers.
Correct answer
2. Answer 2
increasing employee turnover.
3. Answer 3
analyzing the external rather than the internal environment of an organization.
4. Answer 4
encouraging soldiering among employees.
5. Answer 5
increasing overhead costs.

Multiple Choice
Lillian Gilbreth was one of the earliest advocates of
1. Answer 1
the contingency perspective.
2. Answer 2
scientific management.
Correct answer
3. Answer 3
administrative management.
4. Answer 4
Theory X and Theory Y.
5. Answer 5
the Hawthorne studies.

Multiple Choice
The first person to identify the managerial functions of planning, organizing, leading, and controlling was
1. Answer 1
Elton Mayo.
2. Answer 2
Lillian Gilbreth.
3. Answer 3
Henri Fayol.
Correct answer
4. Answer 4
Hugo Munsterberg.
5. Answer 5
Mary Parker Follett.

Multiple Choice
Which of the following focuses on the management of the entire firm as opposed to the jobs of individual
workers?
1. Answer 1
The Contingency perspective
2. Answer 2
3. Answer 3
Correct answer
4. Answer 4
Theory X
5. Answer 5
The behavioral management perspective

Multiple Choice
Which of the following statements about administrative management is true?
1. Answer 1
It deals with the jobs of individual employees.
2. Answer 2
It was first introduced by Frank and Lillian Gilbreth.
3. Answer 3
It focuses solely on combating soldiering.
4. Answer 4
It encompasses the concepts of planning, organizing, leading, and controlling.
Correct answer
5. Answer 5
It is generally concerned with helping the organization produce its products or services more
efficiently.
Multiple Choice
The two distinct branches of the _____ perspective are scientific management and administrative management.
1. Answer 1
behavioral management
2. Answer 2
systems
3. Answer 3
classical management
Correct answer
4. Answer 4
quantitative management
5. Answer 5
contingency
Multiple Choice
Which of the following statements about the behavioral management perspective is true?
1. Answer 1
It was first introduced by Max Weber.
2. Answer 2
It viewed jobs and organizations from a mechanistic point of view.
3. Answer 3
It was influenced by the industrial psychology movement.
Correct answer
4. Answer 4
It essentially dealt with job specialization techniques.
5. Answer 5
It slighted the role of the individual in organizations.

Multiple Choice
The concept of _____, suggested by Weber, is based on a rational set of guidelines for structuring
organizations in the most efficient manner.
1. Answer 1
adhocracy
2. Answer 2
bureaucracy
Correct answer
3. Answer 3
technocracy
4. Answer 4
meritocracy
5. Answer 5
scientocracy
Multiple Choice
Early advocates of the classical management perspective viewed organizations and jobs from an essentially
_____ point of view.
1. Answer 1
mechanistic
Correct answer
2. Answer 2
behavioral
3. Answer 3
humanistic
4. Answer 4
systematic
5. Answer 5
contingent
Multiple Choice
_____ is recognized as the father of industrial psychology.
1. Answer 1
Douglas McGregor
2. Answer 2
Elton Mayo
3. Answer 3
Abraham Maslow
4. Answer 4
Hugo Munsterberg
Correct answer
5. Answer 5
Henri Fayol
Multiple Choice
The management pioneer who performed the Hawthorne studies at Western Electric was
1. Answer 1
Lillian Gilbreth.
2. Answer 2
Elton Mayo.
Correct answer
3. Answer 3
Henry Gantt.
4. Answer 4
Frank Gilbreth.
5. Answer 5
Frederick W. Taylor.
Multiple Choice
In the Hawthorne Studies, workers who overproduced were branded as
1. Answer 1
operators.
2. Answer 2
squealers.
3. Answer 3
rate busters.
Correct answer
4. Answer 4
chiselers.
5. Answer 5
producers.
Multiple Choice
Which of the following was one of the findings of the Hawthorne studies?
1. Answer 1
Workers tend to underperform when they are given special attention or supervision.
2. Answer 2
Higher pay and incentives are more important to workers than social acceptance.
3. Answer 3
All the workers in a group work toward achieving productivity targets set by supervisors.
4. Answer 4
Both individual and social processes play major roles in shaping worker behavior.
Correct answer
5. Answer 5
Workers in all groups tend to encourage and support members who are overproductive.
Multiple Choice
Which of the following is a Theory Y assumption?
1. Answer 1
Social processes do not influence the performance of workers.
2. Answer 2
People are not internally motivated to achieve their goals.
3. Answer 3
People do not naturally dislike work.

Correct answer
4. Answer 4
People prefer to be directed, to avoid responsibility, and to want security.
5. Answer 5
People perform better when they are threatened by the manager.

Multiple Choice
Which of the following assumptions is represented by Theory Y?
1. Answer 1
People prefer to be directed, to avoid responsibility, and to want security.
2. Answer 2
People are bright, but under most organizational conditions, their potential is underutilized.
Correct answer
3. Answer 3
People do not like work and try to avoid it.
4. Answer 4
The productivity of workers is not affected by social processes at the workplace.
5. Answer 5
Managers need to be coercive to get work done from their workers.

Multiple Choice
A difference between Theory X and Theory Y is that
1. Answer 1
Theory X makes positive assumptions.
2. Answer 2
Theory Y is consistent with the views of scientific management.
3. Answer 3
Theory Y assumes that people lack ambition.
4. Answer 4
Theory Y represents the assumptions made by human relations advocates.
Correct answer
5. Answer 5
Theory Y assumes that people naturally dislike work.

Multiple Choice
A Theory Y assumption is that
1. Answer 1
incentives rather than social processes influence workers.
2. Answer 2
managers have to control, direct, coerce, and threaten employees to get them to work toward
organizational goals.
3. Answer 3
people prefer to be directed, to avoid responsibility, and to want security; they have little ambition.
4. Answer 4
people are committed to goals to the degree that they receive personal rewards when they reach their
objectives.
Correct answer
5. Answer 5
people naturally dislike work and try to avoid it.

Multiple Choice
_____ proposed that workers respond primarily to the social context of the workplace, including social
conditioning, group norms, and interpersonal dynamics.
1. Answer 1
The classical management perspective
2. Answer 2
The human relations movement
Correct answer
3. Answer 3
The systems perspective

4. Answer 4
Management science
5. Answer 5
The contingency perspective

Multiple Choice
Which of the following is a Theory X assumption?
1. Answer 1
People will both seek and accept responsibility.
2. Answer 2
Managers are harsh on their employees.
3. Answer 3
People have little ambition.
Correct answer
4. Answer 4
People are internally motivated.
5. Answer 5
People do not naturally dislike work.

Multiple Choice
Which of the following draws from psychology, sociology, anthropology, economics, and medicine?
1. Answer 1
Organizational behavior
Correct answer
2. Answer 2
3. Answer 3
4. Answer 4
Systems perspective
5. Answer 5
Contingency perspective
Multiple Choice
When a manufacturing plant uses mathematical models to plan production and schedule equipment
maintenance, it is drawing upon
1. Answer 1
scientific management.
2. Answer 2
administrative management.
3. Answer 3
management science.
Correct answer
4. Answer 4
the behavioral management perspective.
5. Answer 5
Theory X assumptions.
Multiple Choice
_____ and _____ are the two branches of the quantitative management perspective.
1. Answer 1
Scientific management; administrative management
2. Answer 2
The human relations movement; organizational behavior
3. Answer 3
Organizational behavior; operations management
4. Answer 4
Theory X; Theory Y
5. Answer 5
Management science; operations management

Correct answer
Multiple Choice
The _____ perspective focuses on decision making, cost-effectiveness, mathematical models, and the use of
computers.
1. Answer 1
systems
2. Answer 2
3. Answer 3
4. Answer 4
contingency
5. Answer 5
Correct answer
Multiple Choice
Which of the following statements about management science is true?
1. Answer 1
It is part of the classical management perspective.
2. Answer 2
It relies on bureaucratic techniques proposed by Max Weber.
3. Answer 3
It focuses on mathematical representations of reality.
Correct answer
4. Answer 4
It is concerned with improving the performance of individual workers.
5. Answer 5
It introduced the piecework pay system.
Multiple Choice
Which of the following statements about operations management is true?
1. Answer 1
It is more statistically sophisticated than management science.
2. Answer 2
It exclusively focuses on improving employee attitudes and behavior.
3. Answer 3
It can be applied more directly to managerial situations than management science.
Correct answer
4. Answer 4
It relies more on mathematical models than management science.
5. Answer 5
It cannot be applied to inventory control and production operations of an organization.

Multiple Choice
_____ is considered to be a form of applied management science.
1. Answer 1
2. Answer 2
Lean manufacturing
3. Answer 3
Behavioral management
4. Answer 4
The human relations movement
5. Answer 5
Operations management
Correct answer
Multiple Choice
In the context of the systems perspective, an output would be
1. Answer 1
technological processes.
2. Answer 2
labor skills.
3. Answer 3
services.
Correct answer
4. Answer 4
raw materials.
5. Answer 5
human resources.
Multiple Choice
In the context of the systems perspective, an input would be
1. Answer 1
human resources.
Correct answer
2. Answer 2
losses.
3. Answer 3
feedback loops.
4. Answer 4
products.
5. Answer 5
services.
Multiple Choice
Relatively new management concepts such as supply chain management and new techniques such as enterprise
resource planning evolved from the _____ perspective.
1. Answer 1
Correct answer
2. Answer 2
systems
3. Answer 3
contingency
4. Answer 4
5. Answer 5
Multiple Choice
In the systems perspective, outputs include
1. Answer 1
raw materials.
2. Answer 2
controls.
3. Answer 3
funds.
4. Answer 4
human resources.
5. Answer 5
employee attitudes.
Correct answer
Multiple Choice
Which of the following is NOT one of the four basic elements of an organization when viewed as a system?
1. Answer 1
Feedback
2. Answer 2
Inputs
3. Answer 3
Outputs
4. Answer 4
Transformation processes
5. Answer 5
Controls
Correct answer
Multiple Choice
_____ is a normal process that leads to system decline.
1. Answer 1
Economy of scale
2. Answer 2
Synergy
3. Answer 3
Entropy
Correct answer
4. Answer 4
Contingency
5. Answer 5
Symbiosis
Multiple Choice
_____ suggests that organizational units (or subsystems) may often be more successful working together than
working alone.
1. Answer 1
Chiseling
2. Answer 2
3. Answer 3
Synergy
Correct answer
4. Answer 4
Entropy
5. Answer 5
Soldiering
Multiple Choice
Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach,
sometimes I decide to do something completely different." Emilio's statement is best aligned with which of the
following management views?
1. Answer 1
The classical management perspective
2. Answer 2
3. Answer 3
4. Answer 4
Theory X
5. Answer 5
Correct answer
Multiple Choice
The _____ perspective suggests that appropriate managerial behavior in a given situation depends on unique
elements in that situation.
1. Answer 1
2. Answer 2
3. Answer 3
systems
4. Answer 4
contingency
Correct answer
5. Answer 5
universal
Multiple Choice
In the systems perspective, _____ emphasizes the importance of working together in a cooperative and
coordinated fashion.
1. Answer 1
synergy
Correct answer
2. Answer 2
entropy
3. Answer 3
contingency
4. Answer 4
diversity
5. Answer 5
uniformity
Multiple Choice
A primary objective of management, from a systems perspective, is to continually reenergize the organization
to avoid
1. Answer 1
reciprocity.
2. Answer 2
collaboration.
3. Answer 3
diversity.
4. Answer 4
entropy.
Correct answer
5. Answer 5
synergy.
Multiple Choice
_____ perspective states that effective managerial behavior in one situation cannot always be generalized to
other situations.
1. Answer 1
The behavioral management
2. Answer 2
3. Answer 3
Correct answer
4. Answer 4
5. Answer 5
The systems perspective

Multiple Choice
Which of the following statements about the contingency perspective is true?
1. Answer 1
It states that the organizations that are not influenced by their external environments tend to be more
successful than others.
2. Answer 2
It states that effective managerial behavior in one situation cannot always be generalized to other
situations.
Correct answer
3. Answer 3
It states that all employees tend to perform better when they are promised higher incentives.
4. Answer 4
It states that the behavior of employees at work is not influenced by social processes.
5. Answer 5
It is a part of the classical perspective of management.

Multiple Choice
Which of the following statements best reflects contemporary management trends?
1. Answer 1
More and more organizations are using quality as a basis for competition.
Correct answer
2. Answer 2
The service sector of the economy has steadily declined.
3. Answer 3
Younger people entering the workforce over the past 20 to 30 years are more devoted to work and
more willing to adapt.
4. Answer 4
The emphasis on business ethics has declined.
5. Answer 5
The emphasis on management of diversity has declined.

Multiple Choice
Improving the quality of products and services tends to increase
1. Answer 1
inertia.
2. Answer 2
entropy.
3. Answer 3
latency.
4. Answer 4
productivity.
Correct answer
5. Answer 5
divestment.
Multiple Choice
The _____ perspective places emphasis on individual attitudes.
1. Answer 1
contingency
2. Answer 2
systems
3. Answer 3
4. Answer 4
5. Answer 5
Correct answer
Fill in the Blank

A group of people working together in a structured and coordinated fashion to achieve a set of goals is called
a(n) _____.
[Blank 1]
Blank 1
organization
Responses must match exactly
Fill in the Blank
A(n) _____ is someone whose primary responsibility is to carry out the management process.
[Blank 1]
Blank 1
manager
Fill in the Blank
_____ depend on the manager's ability to think in the abstract.
[Blank 1]
Blank 1
Conceptual skills
Fill in the Blank
_____ is part of the planning process and involves selecting a course of action from a set of alternatives.
[Blank 1]
Blank 1
Decision making, a part of the planning process, involves selecting a course of action from a set of
alternatives.
Fill in the Blank
_____ refer to the manager’s abilities both to effectively convey ideas and information to others and to
effectively receive ideas and information from others.
[Blank 1]
Blank 1
Communication skills
Fill in the Blank
A(n) _____ is a conceptual framework for organizing knowledge and providing a blueprint for action.
[Blank 1]
Blank 1
theory
Fill in the Blank
_____ is a pessimistic and negative view of workers consistent with the views of scientific management.
[Blank 1]
Blank 1
Management Science
Fill in the Blank
_____ is concerned with helping the organization more efficiently produce its products or services.
[Blank 1]
Blank 1
Fill in the Blank
_____ focuses on managing the total organization.
[Blank 1]
Blank 1
Fill in the Blank
A system that interacts with its environment is called a(n) _____.
[Blank 1]
Blank 1
open system

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100 questions

Concerned with improving the performance of individual workers

Focuses specifically on the development of mathematical models

Using resources in a cost-effective manner

Making management decisions independently of the organization's external environment

Using the majority of resources for sales promotion activities

Using micromanagement techniques

the right decisions are made and implemented.

decisions are made independently of the organization's external environment.

the organization is highly centralized.

They officially represent their organization to the external environment.

They primarily oversee the day-to-day operations of an organization.

They supervise and coordinate the activities of first-line managers.

They supervise and coordinate the activities of operating employees.

Implementing plans of first-line managers

Creating organizational goals and overall strategy

Coordinating the work of first-line managers

The members of the board of directors

officially represent their organization to the external environment.

create the organization's goals, overall strategy, and operating policies.

handle administrative duties.

They officially represent their organization to the external environment.

benefit systems development.

Monitoring progress toward the achievement of goals

Communicating company policies to subordinates

Organizing people and resources

Public relations managers

Public relations manager

are nonspecific and broad.

depend on a manager's ability to think in the abstract.

are especially important for first-line managers.

are used the most when making organizational policies.

increasing employee turnover.

analyzing the external rather than the internal environment of an organization.

encouraging soldiering among employees.

increasing overhead costs.

Theory X and Theory Y.

the Hawthorne studies.

Mary Parker Follett.

The behavioral management perspective

It was first introduced by Frank and Lillian Gilbreth.

It focuses solely on combating soldiering.

It encompasses the concepts of planning, organizing, leading, and controlling.

It viewed jobs and organizations from a mechanistic point of view.

It was influenced by the industrial psychology movement.

It essentially dealt with job specialization techniques.

It slighted the role of the individual in organizations.

People are not internally motivated to achieve their goals.

People do not naturally dislike work.

People prefer to be directed, to avoid responsibility, and to want security.

People perform better when they are threatened by the manager.

People do not like work and try to avoid it.

The productivity of workers is not affected by social processes at the workplace.

Managers need to be coercive to get work done from their workers.

Theory Y is consistent with the views of scientific management.

Theory Y assumes that people lack ambition.

Theory Y assumes that people naturally dislike work.

people naturally dislike work and try to avoid it.