OPERATIONS MANAGEMENT

IN HOSPITALITY (TQM)
PROF. MARIA CIELO B. PAULINO, LPT, MBA
This lesson will discuss the process of recruiting
employees who will give excellent service. It will
acquaint the student of the difference between an
internal and external hiring strategies that
organizations use.
OBJECTIVES:

At the end of the lesson, the student should be able to:

1. Define the term human resources management;
2. List down the functions of the human resources; and
3. Determine the steps in human resources management and
development processes.
QUESTION?

1.) What are the standard approach

and techniques of screening and
interviewing job candidates?
2.)What are the different methods
in employee recruitment?
LESSON 3: RECRUITMENT IN HOSPITALITY
INDUSTRY

“ Hire the best and the brightest.”

“Select the best and train the rest.”
HUMAN RESOURCE MANAGEMENT

1. It is the implementation of the strategies, plans

and programs required to attract, motivate,
develop people.
2.Management function concerned with hiring,
motivating, and maintaining workforce in an
organization.
FUNCTIONS OD HUMAN RESOURCES:

1. Hiring
2. Compensation
3. Evaluation and Management
4. Promotion
5. Managing Relations
6. Training and Development
7. Planning
1. HIRING
- Finding the right job
candidates for a business or
specific vacant position.

- It refers to the overall process

of identifying, attracting,
screening, shortlisting, and
interviewing suitable
candidates for jobs within the
organization.
2. COMPENSATION
-Monetary value to employee
in exchange for work
performed.
-It also includes the benefits
that an employee can
acquire during her/his stay
at the company.
2. EVALUATION AND MANAGEMENT
- Appraising the
employees performance
within a specific period
of time.
4. PROMOTION
-Vertical movement of an
employee within the
organization.
-Movement of employee
from one job to higher one,
with increase in salary,
status, and responsibilities.
5. MANAGING RELATIONS
- Maintaining positive
relationship with its
employees.
6. TRAINING AND DEVELOPMENT
- Administer trainings, seminars
and manage conflict resolution,
team building, and employee
skill.
7. PLANNING
- Process that identifies current
and future human resources’
needs for an organization to
achieve its goals.
CONSIDERATION WHEN HIRING A
NEW APPLICANTS:
CONSIDERATION WHEN HIRING A
NEW APPLICANTS:
JOB SPECIFICATION
statement of educational
qualifications , specific
qualities, level of experience,
physical, emotional, technical
and communication skills
required for the vacant
position.
CONSIDERATION WHEN HIRING A
NEW APPLICANTS:
JOB DESCRIPTION
States the essential
requirements, job duties, job
responsibilities, and skills
required to perform a specific
role.
RECRUITMENT is the process where the
potential applicants are searched for, and
the encouraged to apply for an actual or
anticipated vacancy.
SELECTION is the process of hiring
employees among the shortlisted
candidates and providing them a job in
the organization.
Applications can be received from variety of
sources:
1.Employee referrals
2.Internal promotions
3.Applicants files
4.Transfers within the company
5.Government- sponsored employment services
6.Advertising
7.Colleges and Universities
RECRUITMENT AND SELECTIO PROCESS IN
TOURISM AND HOSPITALITY INDUSTRY
1. Application Form Submitted
2.Initial Interview
3. Examination
4.Second Interview
5.Final Interview
6.Background Check
7. Selection/Offer
8.Acceptance
9.List of Requirements/Recruitment Checklist
10.Medical Examination
11.Submission of Requirements
RECRUITMENT AND SELECTIO PROCESS IN
TOURISM AND HOSPITALITY INDUSTRY
12. Orientation
13. Training
14. Training Application Examination
15. Deployment
 CLASS
DISMISSED
PROF. MARIA CIELO B. PAULINO, LPT, MBA