OPERATIONS MANAGEMENT

(TQM)
PROF. MARIA CIELO B. PAULINO, LPT, MBA
LESSON 5.

Will discuss the concepts of managing employee

discipline. Discipline is not punishing employees; it is
modifying behavior. It closes gap between employee’s
unacceptable behavior and required performance
standard and gives employee to improve.
OBJECTIVES:

At the end of the lesson, the student should be able to:

1. Know the concepts of managing employee disciplined;
2. Establishing a workplace code of conduct;
3. Enumerate the different types of discipline used in the
workplace; and
4. Discuss the purpose of disciplinary action.
QUESTION?

1.) Why is discipline important in

hospitality industry?
2.) What kind of discipline should
and employee have?
LESSON 5: EMPLOYEE DISCIPLINE

“Discipline is the bridge between goals and

accomplishment.”
- Jim Rohn
EMPLOYEE DISCIPLINE

- the regulation and modulation of human activities in a

workplace, which will generate a controlled employee
performance.
- to behave sensibly and safely at work.
- encourages self-control, orderly conduct, and dedication of
employees.
Knowing the rules and policies of the company, personnel should
abide on it, or they will fin themselves facing operational and human
resource problems. The organization conduct an orientation to
make known these rules so that the employees will be guided and
informed.

According to Janna Cachola of Everyday Power (2022), discipline is

not about the rules, it is about respect. Its respect for those around
you, the things you own and for yourself. Discipline is part of being
steward.
ESTABLISHING A
WORKPLACE CODE OF
CONDUCT
The Rules or Policies should be:
1. Compliant with state and federal
laws;
2. Clearly communicated to all
employees in writing; and
3. Consistently and fairly enforced.
Employer rules generally fall into one of the following
categories:

1.Serious conduct such as drug or alcohol abuse, workplace

safety, or sleeping on the job.
2.Rules defining what is permissible within the culture of the
company.
3.Rules that, if not followed, may lead to immediate
suspension and/or discharge.
4.Rules governing day-to-day matters, such as attendance,
tardiness, and dress.
 ISSUING VERBAL
WARNING

ISSUING WRITTEN
REPRIMAND

IMPLEMMENTING
PERFORMANCE
IMPROVEMENT
PLANS

ISSUING A
WRITTEN
SUSPENSION

TERMINATION
TYPES OF DISCIPLINE USED IN THE WORKPLACE
FIVE LEGAL STEPS TO FIRE AN EMPLOYEE:

1.Review your employee handbook and its firing policies.

2.Document violations.
3.Investigate grounds for termination.
4.Be brief and factual.
5.Fulfill all legal requirements.
PURPOSE OF DISCIPLINARY ACTION

• To modify an employee’s behavior.

• To close the gap between an employee’s
unacceptable behavior and the required
performance standards.
Activity 7.
Instruction: Copy and answer on your notebooks.
 CLASS
DISMISSED
PROF. MARIA CIELO B. PAULINO, LPT, MBA