Syed Abu Talib

971 0585298335 | syedabutalib97@gmail.com | Dubai

Experience

CONCENTRIX DAKSH SERVICES INDIA PVT LTD | Bengaluru, Karnataka

REPRESENTATIVE OPERATIONS | 11/2023 - 05/2024
Spearheaded presales Line of Business (LOB) initiatives for Cisco products.
Managed deals from inception to completion, including creation, modification, and error resolution.
Assisted Account Managers in generating quotes and estimates.
Applied discounts and updated partner details via live call and chat.
Ensured deal accuracy by meticulously removing errors before submission.
Handled RNSD, transactional, global, and renewal deals.

Glowtouch Technologies | Mysore, Karnataka

Senior Support Engineer | 11/2022 - 09/2023
Diagnosed and resolved website-related issues, including domains (HTTPS, FTP), hosting, and email protocols (IMAP,
POP, SMTP).
Managed databases (MySQL, PhpMyAdmin) and CMS platforms (WordPress, Weebly).
Utilized Linux commands to fix errors and troubleshoot network issues.
Addressed email issues on platforms like Google Workspace, Office 365, and webmail (Horde, Roundcube).
Provided remote support via email and live chat, effectively communicating technical information to non-technical
audiences.
Installed and configured websites based on customer specifications.
Prioritized and resolved multiple customer issues, meeting targets for response and resolution (CSAT).
Operated flexibly within a 24/7 environment.

Skills

Customer service, Communication skills, Leadership, Microsoft excel, Troubleshooting, Remote Support, Linux Commands

Education

Sri K Puttaswamy First Grade College – University of Mysore | Mysore, Karnataka

Bachelors of computer application (BCA) | 10/2022

Shaheen Falcon PU College - University of Mysore | Mysore, Karnataka

Physics, Chemistry, Mathematics, Computer Science (12th) | 03/2019

JSS Public School | Mysore, Karnataka

Central Board of Secondary Education (10th) | 03/2017