Navya Singaram (Sr.

Business Analyst)
E-mail : singaramnavya@outlook.com Servicing Notice Period – Immediate joining
Mobile #: 7799840778 Request to call after 5PM else drop a mail

Key Skills:

 5.5 years of competent professional experience in Product based IT industry with expertise to provide solutions
for Web and Mobile based applications.
 Working expertise in Software Development Life Cycle (SDLC) - waterfall model and Agile - Scrum methodologies.
 Adhered to Software Life Cycle for all projects and ensured quality by developing a project plan, schedule,
conducting reviews and documenting timely in the project repository.
 Experience in understanding client’s specifications & deriving requirements documents like BRD, FSD and Product
backlogs.
 Expertise in conducting sessions with various stakeholder’s in gathering requirements by requirements elicitation
techniques like brainstorming and prototyping.
 Experience in drafting project flow diagrams and use cases diagram.
 Professional at drawing wireframe for web & app based solutions using Balsamiq Software, Axure.
 Ability to perform Gap Analysis and extended scope in writing impact analysis.
 Conduct knowledge sharing sessions to developers and testers to understand requirements.
 Experience in preparing Requirement traceability matrix and other project related documents like SOW and
Change Request.
 Expertise in reviewed Test scenarios and test cases documents prepared by tester against the functional
requirements defined.
 Experience in Smoke Testing, Functional Testing, UAT and Regression Testing, etc.
 Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Technical Skills:

Wire Framing Tools Balsamiq-3.2, Paint, Axure RP Pro-7.0.3,

Process Modelling Tools
Project Documents
Support Documents
Functional Diagrams
Process Diagrams
Screen Capturing Tools
Testing Tools
Packages
Presentation Tools
M.S. Visio, IBM Rational Rose
FSD, RTM, Project tracking (Metrics), Process Documents
User Manuals , Training manuals
Use case, sequence Diagrams
Flow Charts , Swim lane Diagrams
Microsoft Snipping, Ms Paint
Incident Management tool- Itracker, Mantis BT.
MS Office(Word and Excel), MS Outlook
MS PowerPoint

Professional Experience:

SMS Country Network PVT LTD Duration: Nov 2015 to Till Date

Project 1 : TABIIB Designation: Business Analyst/Product Owner

Team Size: 15 Duration: June 2017 to till date

Overview: Is a online appointment booking system through APP and website for the GCC Market. The Clinic
Administrator logs into the system to create doctor, verify them and make them live. They can also manage

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appointments booked through Web/Mobile Applications for accepting, rejecting, check in & checkout; print the receipt
through calendar feature. As part of this product developed, 2 Mobile APPS were developed - one for users to search,
book doctor appointment, view waiting room - ahead of them another for – Doctor to manage the appointments,
payments through app. Any Action done in the clinic admin, they sync with APPS and post login of desk

Roles & Responsibilities:

 Understand the business needs by coordinating with onsite clients at Gulf Countries develop applications.
 Acted as single point of contact between onsite and offshore team members. Gather requirements by interacting
with various stakeholders and escalated to development team.
 Followed Scrum model to release in application in versions with the prototypes created for both web and app
 Coordinating with designer to get the desired look and feel for application along the modules and sub modules
navigational pages.
 Reviewed the test cases scenarios. Coordinating closely with the QA for completion as it’s a tightly bound.
 Preparing all the Process documents along with training manual for the clients. Providing training session and demo
to onsite teams.

Project 2: Juman- Event Ticketing Application Designation: Business Analyst/Product Owner
Team Size: 15 Duration: June 2016 to May 2017

Overview: Is a free online ticket booking platform designed for event manager (EM) to create events tickets for shows,
concerts, and conferences, etc. These tickets created will be booked through user site based on preference and search
filter. The EM can block few tickets and assign them to ticketing agent (TA) who can sell tickets through admin panel
available. TA can update payments, and assign back the unsold tickets. As part of this product developed, 2 Mobile APPS
were developed - one for users to search, book and view the tickets, another for - ticketing agent at the event venue to
scan the event tickets and permit the attendees.

Roles & Responsibilities:

 Understand the business needs by coordinating with onsite clients at Gulf Countries to develop applications.
 Acted as single point of contact between onsite and offshore team members. Gather requirements by interacting
with various stakeholders and escalated to development team.
 Followed Scrum model to release in application in versions with the prototypes created for both web and app
 Coordinating with designer to get the desired look and feel for application along the modules and sub modules
navigational pages.
 Reviewed the test cases scenarios. Coordinating closely with the QA for completion as it’s a tightly bound.
 Preparing all the Process documents along with training manual for the clients. Providing training session and demo
to onsite teams.
 Acted as liaison between for rolling out digital marketing elements like email templates, content for site and
marketing, SEO and AdWords

Project 3: Siren Button - Emergency Application Designation: Business Analyst

Team Size: 12 Duration: June 2016 to Dec 2017

Overview: Web based application allows to trigger emergency calls for subscribers to alert emergency to their contacts.
This application allows the authorized caller to trigger emergency through IVR as well. Mobile based application is also
available to serve the same purpose.

Roles & Responsibilities:

 Understand the business needs by coordinating with onsite clients at Bahrain to develop applications.
 Acted as single point of contact between onsite and offshore team members. Gather requirements by interacting
with various stakeholders and escalated to development team.
 Followed Scrum model to release in application in versions with the prototypes created.
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 Coordinating with designer to get the desired look and feel for application along the modules and sub modules
navigational pages.
 Creating the IVR Flow for the applications to trigger emergency. Real time reports based on the emergency
recipient’s status to the authorized callers.
 Reviewed the test cases scenarios. Coordinating closely with the QA for completion as it’s a tightly bound.
 Preparing all the Process documents along with training manual for the clients. Providing training session and demo
to onsite teams.

Project 4: SMSC CRM Designation: Business Analyst

Team Size: 10 Duration: Dec 2015 to April 2016

Overview: The SMSC CRM used extensively by various business department & personnel’s within the company like Sales
and Marketing ,Technical Support, Recharge & Payment along with accounts and HR to manage the daily business
process activities and interpret the revenues. The Current system is cluttered and wanted to customize the complete
business process flow. Complete Redefining the CRM to make the admin access more useable.

Roles & Responsibilities:

 Understand the current product & service involved to send text message or voice clip for their registered Clients.
 Conducting stakeholders meeting and gathering business requirements.
 Documented the gap analysis with regards to client interface and SMSC CRM.
 Produced high quality requirement specifications to support ERP functional design development.
 Analyzing client’s requirements & preparing the feasibility of the new requirements within existing system.
 Creating complete application prototype for better understanding of the requirements.
 Conducting Interactive workshops with various teams’ members to gather and elicit the requirements
more clearly based on the Axure wireframe created.
 Facilitating scrum meetings and involving in sprint planning.
 Acts as single point of contact for all the development and Testing teams in the project.
 As part of job role involved in interviewing the BA through various rounds and providing training further.
 Involved in conducting and presenting session for the complete development on various functional areas like
project communication ethics, requirements engineering, etc.

Computer Solutions & Software International Duration: Dec 2014 to Aug 2015
Client: CONNEXION Insurance Solution. Designation: Business Analyst
Project: CONNEXION LMS Team Size: 10

Overview: The VUE CRM System is one of the product components of the VUE Software suite, which primarily focuses on
the needs of a lead management system and the leads can either be for recruitment or sales. Recruitment leads get
converted to an Agent/Producer. And, sales leads converted to an insured/member to which policy is sold. User can
perform lead management related activities, such as creating the prospects, viewing the dashboards and creating
activities on the sales prospects, working quotes and transmittals.

Roles & Responsibilities:

 Interacting with stakeholders and gathering business requirements.

 Analyzing client’s requirements & preparing the feasibility of the new requirements with existing system.
 Documenting the requirements and version controlling them.
 Creating prototypes/mock-ups for better understanding the requirements & process flows.
 Explaining the requirements to the development & testing teams and ensuring that the solution developed meets
the requirements.
 Tracking the requirements throughout the build.
 Helping the team, when requirements are to be added/modified in the middle of the project.
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 Tracking all the incidents in the Incident tracker along with status’s daily.
 Escalating the Day to Day Progress to West team including all the issues addressed and raised by Client and Sales
team.
 Conducting Regressive Functional testing and UAT Testing at phases of application development.

Realty One Pvt. LTD Duration: July 2013 to Oct 2014

Client: XIVE IT Solutions Designation: Business Analyst
Project: REALMS CRM Team Size: 5

Overview: Project developed to help the sale team for maintaining and managing the sale leads. As part of CRM sales
leads are tracked and executed, procuring and categorizing leads to the business personnel based on the asset
management. This CRM helps in channelizing the information flow and address effectively in decision making.

Roles & Responsibilities:

 Gathering requirements by leading and facilitating meetings with developer and at client location.
 Maintaining good relations with clients and analyzing their requirements.
 Created prototypes/mock-ups with the help of designer.
 Helping the team, when requirements are to be added/modified in the middle of the project.
 Preparing specification documents for the application.
 Manual testing the product and raising the issues in incident management tool.

Educational Details:
 Master’s in Computing with System Security management from University of Gloucestershire, UK in 2010-2012.
 Bachelor’s in Information technology from Aurora’s Technological & Research Institute affiliated to JNTU,
Hyderabad in 2005-2009.
Personal Details:

Father’s Name Late Krishna Reddy

Nationality Indian
Languages Known Hindi, English and Telugu

Declaration:

I do here by confirm that all the mentioned information is true for the best of my knowledge and belief. References will
be provided, upon request.

Place : Hyderabad
Date : July 13, 2018. (Navya Singaram)