Background

Found by Lee Byung-Chull Started at 1 March 1938 Located at South Korea The Samsung
name came from Korean language that means “three stars” First product is black-and-white
televisions Latest product is Samsung Galaxy S24 Ultra

Teamwork approach to problem and process

Structured Methodologies: Samsung uses two methodological methods
namely Six Sigma and Lean Manufacturing and Agile Methodologies to
solve problems
Collaborative Culture: Samsung practices open communication where
ideas and feedback are exchanged.
Management is committed to the continual improvement of quality,
productivity and competitiveness
Quality improvement: The company's Quality Management System (QMS) is based on
international standards like ISO 9001 and IATF 16949, ensuring quality objectives are measurable
and consistent with quality policies. Samsung continuously enhances its QMS to achieve the best
quality in all products and services
Productivity Enhancement: Samsung continuously improves productivity by controlling variations
in various processes in a stable way
Develop Employee Skills: Samsung invests in training and education to develop the skills of their
workforce. They aim to build adaptable and knowledgeable workers who can contribute to
improving quality and productivity

Management treats the employees as a valuable asset

Work-Life Balance Initiatives: to ensure employees maintain a healthy balance between
work and personal life, Samsung provides flexible working hours.
Recognition and Rewards: Samsung acknowledges and rewards employee contributions
through perfomances bonuses and award program

Customers participate in the product development cycle

User Feedback Channels: Customers can share to feedback directly through online forums,
community platforms, and customer support channels. This enables customers to voice their
opinions, report issues, and suggest enhancements directly to Samsung's product development
teams.
Focus Groups: Samsung organizes focus groups comprised of target consumers to gather detailed
feedback on specific products or features. These sessions allow participants to share their opinions,
preferences, and suggestions directly with Samsung's product development teams.

Widely shared philosophy of management
Ethical Management: Samsung is commited to
complying with local laws and regulations as well
as applying a strict global code of conduct to all
employees.
Commitment to Superior Products and services:
Samsung follows a simple business philosophy: to
devote its talent and technology to creating
superior products and services that contribute to a
better global society.
Value on People and Technologies: To achieve its
mission, Samsung sets a high value on its people
and technologies.
The mentioned culture has benefited the
Samsung
Development of Opportunities: Trust in
employees' skills and motivation to carry out
projects, fostering growth and innovation.
Passion for Excellence: Commitment to high-
quality work and productive products that are
competitive in the market.
Constant Change: Emphasis on evolution to stay
ahead, releasing new products promptly.
Ethical Integrity: Foundation of ethical practices
and integrity.
Prosperity for All: Support for everyone involved,
ensuring collective growth and success.