CADENAS CJ - Answer Sheet

West Visayas State University
(Formerly Iloilo Normal School)

COLLEGE OF BUSINESS & MANAGEMENT
Luna St., La Paz, Iloilo City 5000

Iloilo, Philippines
* Trunkline: (063) (033) 320-0870 loc 1817 * Telefax No.: (033) 320-0879
* Website: www.wvsu.edu.ph * Email Address: cbm@wvsu.edu.ph
ANSWER SHEET
UNIT 7 – TQM Implementation
BA 215 – Productivity & Quality Tools
I. True or False
Direction: On the space provided before each number put R if the statement is RIGHT and W if
the statement is WRONG.
1. R 6. R
2. R 7. R
3. R 8. R
4. R 9. R
5. R 10. R
II. Identification. Fill in the blanks with the right word to make the statement true.
1. Business Process Reengineering

2. Business Process
3. Stakeholders
4. Core team
5. Seven (7)
III. Enumeration
1. Change from a management focus to a customer focus wherein the boss is not
the boss, the customer is the boss.
2. Empower workers that are implicated in each process to have decision-making
and ownership in the process.
3. Change the emphasis from managing activities to focusing on results.
4. Get away from score keeping and center on leading and teaching so employees
can gauge their own results.
5. Modify the company’s orientation from a functional orientation to a process or
cross-functional orientation. This allocates for an increase in organizational
knowledge with its members and a better level of flexibility in completing
tasks.

Iloilo, Philippines
6. Organize around outcomes, not tasks.

7. Have those who use the output of the process perform the process.
8. Subsume information-processing work into real work that produces the
information.
9. Treat geographically dispersed resources as though they were centralized.
10. Link parallel activities instead of integrating their results.
ANSWER SHEET
UNIT 8 – Employee Involvement

Iloilo, Philippines
I. True or False
Direction: On the space provided before each number put if ( ) the statement is
TRUE and (X) if the statement FALSE.
1.  6. 
2.  7. 
3.  8. 
4.  9. 
5.  10. 
1. Job Rotation 6. Hygiene Factors

2. Job Enlargement 7. Growth Needs
3. Job Enrichment 8. Need for Power
4. Primary Needs 9. Team
5. Satisfied Needs 10. Reward
III. Enumeration
1. Managers must know themselves

2. Managers must know their employees
3. Create a positive attitude
4. Share the goals
5. Monitor progress
ANSWER SHEET
UNIT 9 – Performance Measure

Iloilo, Philippines
I. True or False
1. X 6. X
2. X 7. X
3. X 8. X
4. X 9. X
5. X 10. X
1. Comprehensive Measure
2. Key Performance Indicator (KPI)
3. Resources
4. Reach
5. Result
III. Enumeration
1. Simple
2. Few in number
3. Developed by users
4. Relevance to customers
5. Improvement
ANSWER SHEET
UNIT 10 – Statistical Process Control

Iloilo, Philippines
I. True or False
1.  6. 
2.  7. 
3.  8. 
4.  9. 
5.  10. 
1. Statistical Process Control 6. Moving Range Chart

2. Process Controls 7. Operating Characteristics Curve
3. I- Chart 8. Zone Chart
4. C- Chart 9. S- Chart
5. Acceptance sampling 10. X- Bar Chart
ANSWER SHEET
UNIT 11 – Total Productive Maintenance

Iloilo, Philippines
I. True or False
Direction: On the space provided before each number put a C if the statement is
CORRECT and IC if the statement INCORRECT
1. C
2. C
3. C
4. C
5. C
1. Total Productive Maintenance 6. Defect Losses

2. Preventive Maintenance 7. Good Pieces
3. Downtime 8. Rate of Quality
4. Ideal Cycle Time 9. Reduced Speed Operation
5. Startup Losses 10. Unplanned Maintenance
III. Enumeration
1. Downtime
2. Equipment Failures
3. Setup and Adjustments
4. Speed Losses
5. Idling and Minor Stoppages
ANSWER SHEET
UNIT 12 – Corporate Social Responsibility

Iloilo, Philippines
I. True or False
Direction: On the space provided before each number put a True if the statement
is correct and False if otherwise.
1. True 6. True
2. True 7. True
3. True 8. True
4. True 9. True
5. True 10. True
1. Corporate Social Responsibility

2. Environmental Dimensions
3. Environmental Sustainability
4. Sustainability
5. Social Dimensions
III. Enumeration
1. Shareholders
2. Directors and Top Management
3. Staff
4. Suppliers
5. Government
6. Voluntary Hazard Elimination
7. Community Development
8. Philanthropy
9. Creating Shared Value
10. Social Education and Awareness

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West Visayas State University

(Formerly Iloilo Normal School)

Luna St., La Paz, Iloilo City 5000

1. Business Process Reengineering

Luna St., La Paz, Iloilo City 5000

6. Organize around outcomes, not tasks.

Luna St., La Paz, Iloilo City 5000

BA 215 – Productivity & Quality Tools

1. Job Rotation 6. Hygiene Factors

1. Managers must know themselves

Luna St., La Paz, Iloilo City 5000

Luna St., La Paz, Iloilo City 5000

1. Statistical Process Control 6. Moving Range Chart

Luna St., La Paz, Iloilo City 5000

1. Total Productive Maintenance 6. Defect Losses

Luna St., La Paz, Iloilo City 5000

1. Corporate Social Responsibility

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