Internship Report on Analysis of Walton Group and its Industry:

An Internship Experience Perspective

Independent University, Bangladesh

Course ID: BBA499A

Submitted By:
Nabila Binta Bashar
ID: 2021876

Major in Human Resource Management

Submitted To:
Dr. Shibly Noman Khan
Associate Professor at School of Business & Entrepreneurship

Organization’s Supervisor:
Sadman Sakib Rahat
Additional Director at Walton Plaza.

Date of Submission
30th April,2023.
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 Letter of Submission

30th April 2023

To,
Dr. Shibly Noman Khan
Associate Professor
Independent University, Bangladesh
Dhaka.

Subject: Submission of Internship report on “Analysis of Walton Group and its Industry: An
Internship Experience Perspective”.

Dear Sir,

With due respect, I am submitting my internship report titled “Analysis of Walton and its Industry: An
Internship Experience Perspective” which is a part of my Bachelor of Business Administration degree
under the Course ID: BBA499A. This report combines my firsthand experience during my internship
at Walton with a study of information obtained from secondary sources such as Walton's website, to
create a comprehensive and coherent analysis.

I hope that this report meets your expectations, and I sincerely request your acceptance of my internship
report with utmost appreciation.

Thank you.
Nabila Binta Bashar
ID: 2021876
Major in Human Resource Management.

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 Acknowledgement

The internship opportunity with Walton Group provides an excellent chance for study and professional
growth. I would like to convey my thanks to Faysal Wahid, Head of HR department for giving me the
opportunity to work with some of the best professionals in Training & Development team. I convey my
sincere gratitude to my supervisor, Sadman Sakib Rahat, Additional Director at Walton Plaza, for his
invaluable guidance and support throughout my internship journey. Without his assistance and
participation, I would not have been able to complete the report accurately and within the given timeframe.
I am grateful for the opportunity to complete my report under his supervision.

Furthermore, I would like to extend my thanks to all the employees, particularly the Training &
Development team, Recruitment & Joining team, Organizational Development team at the WALTON
Corporate Office, for their time and effort in participating in the interview sessions for my report. Their
contribution has greatly enriched my research, knowledge and abilities and surely it will help in my career
growth.

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Supervisor’s Declaration:

This is to certify that, the internship report on Walton Group, titled “Analysis of Walton Group and its
Industry: An Internship Experience Perspective” is prepared by Nabila Binta Bashar, a student from
Independent University, Bangladesh, majored Human Resource Management.

I certify that this work and the contents of this internship report have been conducted under my supervision
and guidance. He is permitted to submit the report. I wish her luck for her future growth.

Sadman Sakib Rahat

Additional Director.
Walton Plaza.
Plot-1088, Block-I, Sabrina Sobhan Road P.O-Khilkhet.

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Table of Contents

EXECUTIVE SUMMARY ...................................................................................................................... 5

CHAPTER-1 .............................................................................................................................................. 6

INTRODUCTION ...................................................................................................................................... 6

1.1. COMPANY PROFILE ......................................................................................................................... 6

1.2. COMPANY’S VISION, MISSION ..................................................................................................... 7

1.1.2. CORPORATE DIVISION/DEPARTMENT .................................................................................... 8

1.1.3. DETAILS OF THE PRODUCT LINES OR SERVICES ............................................................... 10

1.1.4. OPERATION DETAILS ................................................................................................................ 11

CHAPTER-2 ............................................................................................................................................ 16
INTERNSHIP EXPERIENCE ............................................................................................................... 16
2.1. JOB RESPONSIBILITIES................................................................................................................. 16
2.2. FUNCTIONS OF THE DEPARTMENT ........................................................................................... 16
CHAPTER-3 ............................................................................................................................................ 19
3.1. Analysis of Industry ........................................................................................................................... 19
Specification in the Industry ..................................................................................................................... 19
Size, Trend and Maturity of the Industry .................................................................................................. 20
3.2. Main Competitors of Walton ............................................................................................................. 20
3.3. Comparing Walton’s HR functions with the theoretical Knowledge ................................................ 21
Training & Development .......................................................................................................................... 24
CHAPTER-4 ............................................................................................................................................ 27
4.1. Discussions & Implications ............................................................................................................... 27
4.2. Conclusion ......................................................................................................................................... 28
References:................................................................................................................................................ 29

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Executive Summary

The electrical and electronics (E&E) sector in Bangladesh is considered underdeveloped due to limited
technical knowledge and production capacity. As the population grows and standards of living improve,
there is an increasing demand for consumer electronics products, leading to significant imports to meet
this demand, with China being the largest supplier. Additionally, foreign brands hold a significant market
share in Bangladesh's E&E industry.

The study conducted an analysis of the external and internal environment of the E&E industry in
Bangladesh, and how Walton, being the world's largest professional producer of electrical and electronic
products, addresses these challenges and competes in the market. Walton has gained a reputation for its
capacity to produce high-quality electrical and electronic items with competitive pricing, design, and
innovation. They have also incorporated artificial intelligence and automation in their manufacturing
process to enhance quality and efficiency.

The report incorporates my internship experience at Walton, where I was able to identify how their HR
department operates based on my firsthand experience. Besides I also differentiate Walton’s HR activities
with the theories.

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Chapter-1
Introduction
The Walton Group owns Walton Plaza, which is involved in the plaza sectors across the country. As part
of the HR Department, it is necessary to communicate effectively with the Plaza Management Team to
provide them with appropriate guidance and instructions for improvement. Human resources are a crucial
asset for any company and are essential for achieving long-term success. Therefore, effective Human
Resource Planning is crucial to ensure the right people are in the right positions and receive appropriate
training. Considering skills shortages and rapidly evolving technologies, it is recommended that
companies undertake a strategic review of their training and development processes. Walton is the world's
largest firm for inspection, verification, testing, and certification, and it is imperative that their training
and development system is effective. Recruitment is necessary for filling vacant positions, and
organizations typically have a continuous need to recruit new employees to replace existing ones or
acquire new skills.

1.1. Company Profile

Walton is a leading electronics brand that operates in Bangladesh and the global market. Founded in 1977,
the company has grown significantly over the years and has become a household name in the country.
Today, Walton is one of the largest electronics manufacturers in Bangladesh and has established itself as
a major player in the global market. With a commitment to provide customers with high-quality, reliable,
and affordable products, Walton is constantly exploring new technologies
and trends to stay ahead of the competition. The company has a state-of-the-
art research and development facility, where it invests heavily in innovation
to develop cutting-edge products that meet the needs of its customers. Walton
Figure 1.1
operates through a network of subsidiaries, which are all based in Bangladesh.
It employs over 30,000 people across 22 industrial facilities, spanning over 700 acres of land. The
company's yearly production capacity is 10 million units, based on market demand. Walton's business
strategy is focused on expanding its operations through a customer-centric approach that emphasizes the
growth and development of individuals. As a Bangladeshi brand, Walton represents the highest level of
quality in the industry, and the company is dedicated to effective change management through innovation
to maintain its competitive edge. In addition to its core business operations, Walton is also committed to

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making a positive impact on society and the environment through various social welfare initiatives and
eco-friendly manufacturing processes. Overall, Walton is a leading electronics brand that is committed to
providing high-quality products, advancing innovation, and making a positive contribution to society and
the environment.

1.2. Company’s Vision, Mission

Over time, Walton has gained both local and international recognition for its expertise and demonstrated
success in various electronics fields. The company has established itself as a market leader in several
product categories, including multi-stored refrigerators, freezers, air conditioners, LED/LCD televisions,
motorcycles, smartphones, and home appliances, by using cutting-edge designs and modern technology.
Walton is committed to expanding its global reach, with a current presence in 40 countries, and aims to
enter more than 200 countries in the future. The company has set a goal to become one of the top five
electronics brands globally by 2030, demonstrating its ambition to dominate the international market and
promote Bangladeshi products on a global scale.

Vision:
 Aspiring to Be a Bold Leader Among the Top 5 Global E & E Brand

Figure 1.2

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Mission:
 Responding to the ever-changing consumer and market demands through responsible - innovative
brilliance and recognized quality standards.

Figure 1.3

1.1.2. Corporate division/Department

Walton Plaza has many corporate divisions that handle various functions and responsibilities. These
departments play a vital role in terms of Walton’s success. These Departments include:

Administration: The Administration Department plays a pivotal role in managing various

administrative functions within the company. This includes overseeing facility management, procurement,
office management, records and document management, travel and expense management, communication
and coordination, vendor and contract management. The department ensures smooth and efficient
operations by providing support to other departments, managing resources, maintaining compliance with
regulations and policies, and facilitating communication and coordination among different teams. The
Administration Department at Walton plays a vital role in managing day-to-day administrative activities,

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supporting the overall functioning of the organization, and contributing to the achievement of business
objectives.

Finance and Accounting: This department is responsible for managing the corporation's financial
activities, including budgeting, financial reporting, tax planning, and financial analysis.

Human Resources Management: This department is responsible for managing employee

recruitment, selection, onboarding, benefits administration, performance management, and employee
relations within the corporation. There are many teams under HR in Walton which are Recruitment and
Joining Team, Training & Development Team etc.

IT: Responsible for managing the corporation's information technology systems, infrastructure, software
development, and technology support services.

Internal Audit & Compliance: The Walton Internal Audit & Compliance Department is responsible
for conducting independent and objective assessments of the company's internal controls, risk
management, and compliance with regulations, policies, and procedures. The department plays a crucial
role in ensuring the integrity, transparency, and accountability of the company's operations. This includes
conducting audits, evaluating internal controls, identifying potential risks and weaknesses, recommending
improvements, and monitoring compliance with relevant laws, regulations, and company policies. The
department also provides guidance and training to employees on compliance matters and works closely
with other departments to implement effective internal controls and risk mitigation strategies.

Legal and Compliance: Responsible for providing legal counsel, managing corporate compliance
with laws and regulations, and handling legal matters such as contracts, intellectual property, and
litigation.

Sales and Marketing: Responsible for developing and implementing sales and marketing strategies,
managing customer relationships, conducting market research, and promoting the corporation's products
or services.

Risk Management: The Walton Risk Management Department is responsible for identifying,
assessing, and mitigating risks that may impact the company's operations, reputation, and financial

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10
performance. The department plays a critical role in proactively managing risks, implementing risk
mitigation strategies, and ensuring compliance with risk management policies and procedures. This
includes identifying and evaluating potential risks across different areas of the organization, such as
operational, financial, legal, reputational, and strategic risks. The department also collaborates with other
departments to develop risk mitigation plans, implement risk controls, and monitor risk mitigation
efforts.

Supply Chain Management: The Walton Supply Chain Management Department is responsible for
managing the end-to-end flow of goods and services within the company's supply chain. This includes
logistics, inventory management, and coordination with vendors and partners. The department plays a
critical role in ensuring efficient and cost-effective supply chain operations, including sourcing materials,
negotiating with suppliers, optimizing transportation and logistics, managing inventory levels, and
coordinating with other departments.

1.1.3. Details of the Product lines or services

Walton Hi-Tech Industries Limited manufactures a diverse range of electrical and electronic products,
offering a wide selection of models, colors, and sizes to cater to the needs of their customers. Their product
line is categorized into six different categories which are written below:

Refrigerator & Freezer Air Conditioner Television

Electrical Appliances Home & Kitchen Mobile

Under these categories, there are varieties of products. Such as:

Home Appliance:
 Air cooler
 Iron
 Kettle (Electric)
 Room Heater
 Water Purifier

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  Rechargeable lamp and torch etc.
Electrical Products:
 Gang switches
 Piano switches
 Extension Socket
 Capacitor
 Smart switch etc.

Kitchen Appliance:
 Gas stove
 Rice Cooker
 Induction
 Pressure Cooker
 Multi Cooker (Electric)
 Kitchen Cookware


1.1.4. Operation Details

1. Distribution Process and Network in Local Market:

Walton has a widespread distribution network in the country with over 21,000 Points of Sale (POS)
through various channels such as Walton Plaza, Walton E-Plaza, Exclusive Distributors, Dealers, Sub-
Dealers, Corporate Sales, ODM (Original Design Manufacturer), OEM (Original Equipment
Manufacturer), and International Business Unit. This distribution method employed by Walton is not only
cost-effective but also efficient. The company's extensive distribution network is a significant advantage,
with multiple outlets and channels located throughout the nation. The distribution of Walton's products
can be better understood by referring to the graphs provided below:

Figure 1.4

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The Head of Marketing at the company closely monitors all the distributors for both Walton and Marcel
products. The domestic market is divided into 32 zones, and as per the business policy, the zonal manager
is accountable for overseeing and comparing the inventory of the company's distribution chain. Once a
product is prepared, it is initially stored in the company's warehouse and then dispatched to its end
customers through the designated distribution channels.

a) Exclusive Distributor: At the exclusive distributor level, there are approximately 5,100 distributors
and around 16,000 sub-dealers who obtain products from the corporation and then resell them through
various methods. Customers place orders with Walton, and the company delivers the goods either using
its own transportation or through the customers' preferred mode of conveyance.

b) Walton Plaza: Both sub-dealers and end-consumers benefit from Walton Plaza, which serves as a
significant buyer of Walton products. With 382 showrooms located nationwide, Walton Plaza facilitates
the sale of Walton items. Walton Plaza purchases from Wal-Mart, which then transports the merchandise
to Wal-Mart's storage facilities. Both customers and dealers have the option to purchase Walton Plaza
items from the company. However, it's important to note that Walton Plaza exclusively promotes Walton-
branded merchandise due to its role as an exclusive distributor.

2. Corporate Sale: WHIL also employs direct sales to sell its goods to corporations. Upon receiving
orders from corporations, the company fulfills the goods and services requirements of its customers.
Following flowchart provides a visual representation of how Walton Hi-Tech Industries Limited
distributes its products in the domestic market.

Figure 1.5

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3. Global Network:
WALTON HIPCL, a prominent electronics manufacturer based in Bangladesh, has established itself as a
leading exporter in the country. Their industry is thriving in markets such as India, Bhutan, Nepal,
Maldives, Myanmar, UAE, Qatar, Nigeria, and West Africa. Currently, WALTON has plans to expand into
markets including Australia, United States, South Africa, Europe, Singapore, Romania, Poland, Saudi
Arabia, Sri Lanka, and CIS nations, among others. They have already made inroads into Sri Lanka, United
States, and Canada.

1.1.5. Corporate Social Responsibility

Walton has engaged themselves in various CSR activities. They believe that as a leading electrical
manufacturing company, they have some responsibilities towards society. Their CSR activities aimed at
contributing to the well-being of the community and the environment. Some of the CSR activities
undertaken by Walton Group include:

 Environmental: Walton takes great pride in the achievements they have made over the years,
but never at the expense of the environment. At the company, they strictly adhere to regulations to
mitigate environmental pollution and hazards through their state-of-the-art production facilities.
they recognize the urgent need to protect our planet and strive to set a commendable example by
manufacturing, marketing, and exporting energy-efficient products that are environmentally
friendly, with a focus on preventing ozone depletion and limiting global warming. For instance,
they have implemented the 'World's First HFC Phase Out' project at Walton factory, and they have
recently initiated the HCFC phase-out project in their air conditioner manufacturing facility. These
initiatives are aimed at reducing harmful emissions into the atmosphere. In fact, during the 'World
Ozone Day-2021', a respected speaker acknowledged Walton’s leadership in environmental
protection and their significant contribution to the corporate sector in this regard.

 Disaster Relief: Walton Group has been actively involved in providing disaster relief during
natural disasters such as floods, cyclones, and earthquakes in Bangladesh. They provide
emergency support, including food, shelter, and medical supplies, to affected communities.

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 Education: Walton Group places a strong
emphasis on education and has established Walton
Technical School and College to provide vocational
training and education to underprivileged youths.
They also provide scholarships to deserving over 300
students to support their education.
Figure 1.6

 Economical: Even during the challenging times of the global pandemic, Walton remained
committed to its social responsibilities. They extended emergency support to those facing food
crises and conducted awareness campaigns across the country through their extensive network of
over 17,000 sales outlets during the early months of the COVID-19 pandemic. They donated
personal protective equipment (PPE) and other medical equipment to healthcare professionals in
Bangladesh. Additionally, they volunteered in handing over cheques and food to national and local
public representatives to assist the
underprivileged during the pandemic. They also provided equipment to support the efforts of the
Bangladesh Police and Army during and after the lockdown period.

Figure 1.7

 Sports and Culture: Walton carries out diverse programs aimed at promoting mental well-
being and overall happiness among different age groups. These initiatives include providing
entertainment options for the elderly and organizing picnics to enhance their mental well-being.

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Additionally, various activities such as renovating playgrounds for children and providing grants
for the purchase of sports equipment are also conducted to encourage physical activity and play
among youngsters.

Figure 1.8

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Chapter-2
Internship Experience
2.1. Job Responsibilities

I worked as an intern at the HR department of Walton Plaza in the Training and Development team. This
provides me with the opportunity to learn about the functions of training and development in real life in a
corporate sector. My main job responsibility is to arrange a training session for the trainers which includes:

 Call all the plaza managers to inform about one of his staff’s next training schedules.
 Make a confirmation list of the training and give it to the respective trainers.
 Prepare monthly questionnaires for every training in a google form and Online Exam Portal.
 Assign employees for specific questionnaire in Online Exam Portal.

These are the main responsibilities I was entitled to perform every month of my internship period. Besides
there are some additional works that I have done which are:

 Internal & External Communication: There are sometimes when problems have been arisen
regarding log in issue in a zoom meeting or attending in Online exams. At that time, Plaza
managers or employees used to call me to inform about the problems. I try to solve the problems
by communicating with my immediate supervisor.
 Prepare PowerPoint Slides for training.
 Make ‘Meeting Minutes’ for the team.
 Create different types of Excel files regards daily works.
 Evaluate MCQ scripts and create result sheets in Excel etc.

2.2. Functions of the Department

Walton Corporation's Training and Development team is an integral part of the company's human
resource’s function, dedicated to enhancing the knowledge, skills, and capabilities of its employees. The
team is comprised of highly skilled professionals who design, deliver, and evaluate training programs
across various departments and levels of the organization.

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Currently, Walton Plaza has around 600 plazas. These plazas are divided into divisions based on regions.
Every day one division is chosen and gets calls for online/offline training. The training sessions are
arranged throughout the month. Both online and offline training are arranged for the employees, but online
training occurs more.

The types of trainings provided by The Training and Development team has given below:

Orientation Program: Walton arranges an orientation event for new staff members at the plaza. This
program provides a concise yet thorough overview of the company, including its culture, and helps
familiarize new employees with the norms and regulations of the organization. Through this training,
employees learn how to effectively fulfill their roles within their respective sectors. Successful completion
of the orientation session is a requirement for all new employees before they begin their regular work
duties. It ensures that they are fully equipped to perform their job responsibilities with confidence and
competence.

Product knowledge Training: Walton conducts product knowledge training for all employees
working at their plaza, including plaza managers, assistant managers, sales officers, and sales executives.
As we know, Walton has a large variety of products with different models. Therefore, it is important to
have a proper knowledge of the products which require extensive product training. The primary goal of
this training is to equip employees with a comprehensive understanding of Walton's products, enabling
them to provide information effectively and accurately to customers. Some product knowledge trainings
are Refrigerator training, KAP (Kitchen Appliance Product Training), HAP (Home Appliance Product
Training), DPI, Mobile etc.

Behavioral Training: Walton recognizes that customer satisfaction goes beyond providing high-
quality products and encompasses excellent customer service and behavior. In today's competitive market,
building customer loyalty requires not only good products but also courteous behavior towards customers.
To achieve this, Walton arranges behavioral training for all plaza managers and staff. The focus of this
training is to develop effective communication skills, including speaking in a respectful manner with
customers and handling customer interactions with professionalism and respect.

Anger Management Training: Walton figures out that some customers may become aggressive
quickly, and to handle such situations effectively, they provide anger management training to their staff.
This training equips employees with strategies to handle aggressive customers in a professional and
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appropriate manner. By learning how to manage and fulfill the needs of such customers, this training
contributes to ensuring customer satisfaction, regardless of their behavior.

Soft Skill Training: Walton emphasizes the importance of soft skill development, which encompasses
social and professional skills including personal characteristics, communication abilities, and personality
traits. To enhance their employees' soft skills, Walton provides training that focuses on effective
communication with customers, maintaining a professional dress code, and creating a pleasant
environment in their plaza. This training helps employees develop the necessary skills to interact
positively with customers, creating a conducive atmosphere and ensuring a high level of customer
satisfaction.

Walton has two Behavioral Counsellors for providing soft skill training. Some soft skill trainings provided
by the counsellors are:
 Customer Relationship management
 Effective Salesmanship Skill
 Salesman Leadership
 Team Building etc.

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 Chapter-3
3.1. Analysis of Industry

Specification in the Industry

Walton has integrated artificial intelligence and automation into their manufacturing process to ensure the
production of high-quality items in a cost-effective and efficient manner. As a leading player in the
Electrical & Electronic (E&E) industry, they have established Bangladesh's first all-inclusive production
facility. This facility leverages advanced technologies like artificial intelligence and automation to
optimize the manufacturing process, resulting in enhanced product quality and operational efficiency. By
utilizing these cutting-edge technologies, Walton strives to maintain its competitive edge in the E&E
industry and deliver superior products to their customers.

Figure 1.9

Walton manufactures a diverse range of electrical and electronic equipment with an annual manufacturing
capacity of 10 million units, tailored to market demand. As the largest professional manufacturer in the
industry, Walton focuses on producing electrical and electronic items with a strong emphasis on cost-
effectiveness, quality, design, and innovation. The company utilizes modern technologies and specialized
expertise to contribute towards a technologically advanced, environmentally friendly, and sustainable
society. Walton's commitment to innovation and sustainability is evident in their use of advanced
technology and specialized experience to create cutting-edge products that align with long-term
sustainability goals.

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Size, Trend and Maturity of the Industry

Bangladesh has historically relied on imported electrical and electronic (E&E) goods, but there is now a
growing trend among assemblers and manufacturers to consider exporting their products to other
countries. The E&E industry has experienced rapid growth, with approximately 3,000 E&E enterprises
operating in Bangladesh, providing employment to millions of people, and growing by about 15%. With
the right policies in place, Bangladesh has the potential to become an exporter of E&E products. This
sector includes LED lights, tube lights, and other related sub-sectors, and in recent years, Bangladesh has
established several E&E manufacturing firms. Among the fastest-growing E&E sectors in Bangladesh are
television, refrigerator, and air conditioner manufacturing.

The locally manufactured or assembled consumer electronic appliance market in Bangladesh has
experienced significant growth, doubling in size over the past five years. This growth is attributed to
increased investment from Bangladeshi investors and the rising purchasing power of the middle-class and
lower-middle-class population. According to Md Sanaullah Shahid, president of Bangladesh Electronics
Merchants Association, the local products now dominate over 80% of the consumer electronics market in
Bangladesh, as compared to 2016 when it was the opposite. Research conducted by the Indian high
commission revealed that in 2016, the consumer electronics market size was $1.8 billion, but now it stands
at about Tk 400 core (Bangladeshi currency), with over 70% of the market being dominated by local
products, as reported by Md Salim Ullah, director of marketing at Jamuna Electronics and Automobiles.
Furthermore, databd.com, a Bangladeshi business data provider, forecasts that the local consumer
electronics market in Bangladesh is expected to grow to $5.17 billion by 2025.

3.2. Main Competitors of Walton

Walton is a Bangladeshi Electronics Manufacturing company. Based on its market share, Walton doesn’t
have strong competition in the market.

Figure 1.10

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As we can see in the above figure, WHIL market share is 71.70% from which Walton has 66% market and
Marcel, a brand of Walton has 5.70% market share. So, we can say, Walton is ruling in the industry as a
local manufacturing company. But still there are some companies who are playing a significant role as
competitors. They are Singer, Jamuna Electronics, Samsung, LG, Minister etc. The comparison between
these companies based on market share are shown in a pie chart below:

Figure 1.11

Here we can see, among all the electronics manufacturing companies, Walton has the highest market share.
With a dominant market share of more than two-thirds in the local refrigerator market, approximately half
in the television market, and around one-third in the air conditioner market, the company is actively
pursuing its ambitions to expand its presence on the global stage. After Walton, Singer, Jamuna, Eco+, LG
are in the race. So, we can consider these companies as Walton’s competitors.

3.3. Comparing Walton’s HR functions with the theoretical Knowledge

I have learnt about lots of theories of HR throughout my BBA course. In this section, we will see whether
Walton is following all the bookish theories of HR that we learnt in their daily operation or not.

As a major in HR, I have learnt the basic functions of HR, methods of Manpower Forecasting,
Compensation, Strategic Human Resource Management, International Human Resource Management,
Human Resource Information System. Now I am going to relate the theories under these courses with
Walton’s actual performance in the table format below:

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Table 1.2:

Subject Analysis Walton’s performance Gap

HRM360 Stages of HR Forecasting:  They analyze the Walton

 Identify present follows all
organizational manpower based the stages of
goals, objectives, on Business forecasting.
and plans. capacity. So, there is
 Determine overall  Then they no gap in
demand identify the manpower
requirements for shortage of forecasting.
personnel. manpower.
 Assess in-house  If there is any
skills and other shortage, they
internal supply figure out the
characteristics. standard
 Determine the net manpower
demand demand through
requirements that quantitative
must be met from method.
external,
environmental
supply sources.
 Develop HR plans
and programs to
ensure that the right
people are in the
right place.

HRM370 Pay Model: There are 2 In Walton pay model,

types of total returns. One Walton pays the base

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 is Total Compensation. pay, House Allowance,
Another one is Relational Provident fund, Profit
returns. Total share & other
Compensation have Base allowances. Besides,
pay, Cost of living, they provide different
Allowances, Short time & kinds of leaves that are
Long-time incentives etc. Paternity leave,
Relational Returns have Maternity leave, Special
Recognition & Status, Leave, Death leave
Learning Opportunities etc. (family) etc.
Walton does research of
-
what its competitors are
paying. Then they set
their own compensation
based on their own
resources.
HRM460 International Human Walton Plaza’s all
Resource Management: operation is within the
(Expatriates) country. Therefore, -
Walton Plaza doesn’t
have any expatriates.
HRM430 Human Resource Walton Plaza has a
Information system proper HR software
system named HRMS.
Through HRMS they
can view all the -
information of the
employes. HRMS plays
a vital role in Walton’s
daily activities.

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Training & Development

Bookish Knowledge VS Actual Practice

Training and development are critical functions within organizations that aim to improve the skills,
knowledge, and abilities of employees. Training refers to the process of imparting specific skills or
knowledge to individuals, while development focuses on broader, long-term growth and improvement.
Together, they contribute to enhancing the capabilities and performance of employees, which in turn
positively impacts organizational effectiveness and productivity.

Walton plaza is very conscious about their employee’s development and proficiency in work. Therefore,
they establish a separate office for Training & Development named Walton Plaza Efficiency
Improvement Center. All the training is conducted in the training center through professional trainers &
behavior counselors.

Steps of Training & Development are written as below as flow chart:

Training Needs
Assessment

Design and
Development of
Training Programs

Training Delivery
and Implementation

Evaluation and
Assessment of
Training
Effectiveness
Figure 1.12

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Walton’s Training & Development procedures also described as flow chart include:

Choose one division

everyday training.

Design proper training

materials for
conducting the session.

Conduct the training in

both Online & Offline
way.

Do training Evaluation
by taking pre & post
evaluation exam.
Besides, monthly
auditing has also been
done.

Figure 1.13

Comparison: From both the figures, we can say that Walton follows overall all the steps except proper
Training Needs Assessment. They choose one division which has 40 to 50 plazas for each day training.
Throughout the month, they cover all the divisions for the training, and it goes the same way in the
following month. So, I think, there is a gap in this step. Training needs assessment is very important to
deliver proper training to the right person. Otherwise, employee development won’t happen in a right way.
Walton should focus on training need assessment. It will be beneficial in a long way.

Secondly, I noticed that all the employee is not getting the training. One division has around 40 to 50
plazas. They select around 30 to 35 employees for training and make a confirmation list. Within the

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confirmation list, it is seen that most of the employees doesn’t join the session. So, in that way, there are
some employees who are not getting the training. Walton should take some necessary steps for those who
are not attending the sessions. Besides, most of the training are conducted in Online. Therefore, employees
don’t pay proper attention in the session. Here, proper development is lacking.

My Suggestions:

 Do a proper Training Needs Assessment. They can visit the plazas monthly and identify who and
where employees are lacking in Product & Behavioral knowledge, note it down and create a list.
 They should conduct more offline training than online. Offline Training is more fruitful than
online. Employees don’t take these trainings seriously which is why employees are not giving their
100% as the company wants despite providing proper training. So, proper offline training should
be taken care of.
 Take some necessary strict steps for those employees who don’t join the training and don’t pay
attention after being joined. Otherwise, employees won’t take these training seriously. When they
come to know that there are consequences of not attending or paying proper attention in the
sessions, they will start taking it seriously.

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Chapter-4
4.1. Discussions & Implications

Am I satisfied?

I am partially satisfied as an intern in Walton Plaza. There are many things that I appreciate about Walton.
The place where I used to work has a good working environment. My immediate supervisor and colleagues
were supportive enough. Whenever they assigned me any task, they used to describe the whole process of
how to do it. Besides, If I faced any problem, they were always helpful towards me. While doing an
internship at Walton, I experienced a real corporate life. These are the factors that satisfied me as an intern.
But there are some factors that I found dissatisfying. The working hours at Walton are 9 a.m. to 6 p.m.
The work pressure is quite high. But they paid very less remuneration in return. Besides, their
remuneration scale for interns varies from university to university which I found very dissatisfying
because all of us as interns are working under the same workload.
So, I would say I am partially satisfied with the Walton Plaza’s whole working policy. The problems that
I found as dissatisfactory factors are shown as a Flow chart below:

High pressure in work

Different
remuneration scale for
same position under
the same workload.

Less Remuneration

Figure 1.12

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4.2. Conclusion

Based on the analysis of Walton, it can be concluded that the company is a leading retail corporation with
a strong global presence. Walton's strengths include its extensive retail network, diverse product offerings,
and efficient supply chain management. The company has experienced consistent growth over the years,
driven by its focus on customer satisfaction and competitive pricing strategies. However, Walton also faces
certain challenges, including increasing competition from e-commerce giants, changing consumer
preferences, and potential regulatory risks. The company's heavy reliance on its brick-and-mortar stores
could be a vulnerability in the face of rapidly evolving retail trends and shifting consumer behaviors. In
terms of opportunities, Walton could explore further expansion in international markets, invest in e-
commerce capabilities to compete with online retailers, and diversify its product offerings to cater to
changing consumer demands. By equipping employees with the necessary skills and knowledge, the
Training and Development team can help Walton remain competitive in the evolving retail landscape and
adapt to changing consumer demands. The company could also focus on sustainability initiatives and
corporate social responsibility to align with evolving consumer expectations and societal trends.

WHIL (Walton Hi-Tech Industry) has both Bangladeshi and Indian Employee in their Factory.
Bangladeshi employees are known for their strong work ethic, resilience, and adaptability. They often
demonstrate a high level of dedication and commitment to their work and are willing to put in extra effort
to achieve their goals. On the other hand, Indian employees are recognized for their strong technical skills,
diverse knowledge base, and ability to adapt to changing technological trends. They are often well-
educated and possess a high level of expertise in their respective fields. Indian employees also tend to be
creative and innovative, with a knack for problem-solving and critical thinking. In conclusion, both
Bangladeshi and Indian employees bring unique strengths and characteristics to the workplace. Walton
should recognize and appreciate these differences, while also fostering an inclusive and collaborative work
environment that promotes effective communication, mutual understanding, and cultural sensitivity. By
leveraging the strengths of both Bangladeshi and Indian employees, Walton can create a diverse and
dynamic workforce that contributes to their overall success.

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References:

1. Walton. (n.d.). Walton Hi-Tech Industries plc. PLC. Retrieved April 10, 2023, from
https://www.waltonhil.com/.

2. Walton holds 66% share of refrigerator market. Risingbd Online Bangla News Portal. (n.d.).
Retrieved April 10, 2023, from
https://www.risingbd.com/english/business/news/77848?fbclid=IwAR0Tn42vY6NfB_tx2U7EkT
9yM6TmhAHIEMoePRyM0jgKP-3Ifzv9RpVKX00.

3. Consumer Electronics Market Doubles in 5 years, local brands grab two-third share. The
Business Post. (n.d.). Retrieved April 10, 2023, from https://businesspostbd.com/front/consumer-
electronics-market-doubles-in-5-years-local-brands-grab-two-
third?fbclid=IwAR2cqTQNydIWFap7JFT0Y5CQZM0qN9jDtyvXHxD7Zxv0MU77ZuQ5DQu
D8QQ.

4. Walton Group: Best Electrical, Electronics & IT Products Manufacturer Company in Bangladesh.
Walton Group| Best Electrical, Electronics & IT products manufacturer Company in Bangladesh.
(n.d.). Retrieved April 10, 2023, from https://waltonbd.com/.

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