Process

Common for all the processes :

Risk and opportunities ,KPIs for effectiveness and efficiency

documented information( Maintain /retain ),Preventive actions.

Process : Sales & Marketing

Availability of the Process KPI effectiveness

1 & Efficiency
Availability of the List of Auditomotive Customers&
2 their CSR.
If customer portal privided ,who are all responsible
3 for the portal access .
4 Corrective actions for the targets not met.
5 Availability of the enquiry register.
6 Availability of the PO for all the Automotive parts.
Availability of the Customer initiatited Engineering
7 changes and review with in 10 days.
8 Contract review for the Enquiry ,PO and ammendments
Understanding of the Process Turtles ,Process Maps
9 and understanding level.
10 Availability of the documented information.
11 Availability of the Risks and opportunities.
12 Customer satisfaction for each Customers
Availability of the feasibility assessment including capacity
13 planning

Process : Top Management

1 Availability of the Business Plan

2 Documented Quality Policy and objectives
Define responsibility and Authority for relevant roles
3 and process owners ( Refer Clause 5.3.1 )
4 Corporate Responsibility ( Policies -as per 5.1.1.1)
5 Company level Risks and Opportunities.
6 Corrective actions for the Customer Tragets not met
7 Management Review Agenda
8 Management Review Minutes with actions .

Process : Internal Audit

1 Understanding of Process Turtle

2 Process KPIs
3 Audit plan for 3 years
4 Audit schedule including all the shifts
5 Ensure that Auditors are not audited their functions.
Audit plan to be modified based on the
6 Current performance
7 Sample CSR in each audit
 8 Auditors Competency and skill matrix
9 Trainer's competency
List of Qualified Auditors for System, Process
10 and products.
11 Audit observation sheets
12 NC formats duly closed
13 Product audit at all the stages.
14 Evidence for shift audits- Shift hands off .
Availability of documented information for
15 maintain and retain.
16 Availability of Risks and opportunities.
Quality Manual to have Two matrix -CSR vs processes
17 and IATF clauses vs processes .
18 Quality Manual to have type and extend of control.
Process : Purchasing
1 Understanding Process Turtle
2 Understanding Process Maps
3 Process KPIS and CA for the gaps.
4 Approved supplier List
Supplier monitoring including caliration and job work
5 suppliers.
6 Supplier evaluation and reevaluation
7 All the Suppliers ISO Min with IAF logo
8 Availability of Purchase orders and ammendments.
9 Supplier Auditors Competency and skill matrix
10 Supplier Audit reports with CA.
11 Supplier Quality & Delivery issues CA.
12 PO to have statutory and regulatory requirements
13 Type and extend of control
14 Risks and opportunities for purchasing
15 Supplier monthly schedule -if applicable.
16 Supplier property
17 Contingency plan for supplier delivery
Process : Production

1 Availability of FMEA ,CP,SOP in the shop floor

2 Availability of the WI - Operator to understand
3 Set up approval -first off and last off
4 Condition of the error proofing devise
5 Temparary changes to process control
6 Operator to know Quality policy and objectives.
7 Product identification at all the stages.
Reaction Plans for Safety ,Process and products and
8 Error proofing devices.
9 Control charts - event log availability.
10 Operator knowledge on Failure mode and actions.
11 Knowedge on Risks and opportunities wrt Production
12 Identified areas for Rejected ,Rework and NC products
For action taken on the reaction plans to responsibility
13 and Timing.
 Documeneted information for Quantity reworked
14 with date .Availability of rework Instructions.
Understanding of Customer complaints ,Root cause
15 and action taken.
16 Tool life monitoring reports .
Production planning to include supplier delivery,
lead time ,Inventory ,Preventive maintenance
17 and calibration .

New Product development

Product and safety related characteristics - Symbols

1 incorporate in PFC, PFMEA and CP.
2 Availability of Risks & Opportunities for NPD.
3 Manufacturing feasibility to include capacity planning
4 Availability of APQP & PPAP for all running parts.
Customer initiated Engineering changes -Review
5 should be with in 10 days.
6 Accability to Customer portal
Customer specfic requirements - NPD related
7 understanding.
8 Understanding of Product related statutory requirments.
NPD -Persons knowledge on product design skills
9 like Autocad,ProE ,DFMEA ,PFMEA ,GD&T ect .
10 APQP process design to include Statutory requirements.
11 TGW/TGR reports.
12 Identification of special characteristics by CFT.
13 Process validation for special processes.
14 APQP to include maintenance plans and instructions.
15 Availability of ECN /ECR reports.

QUALITY ASSURANCE

1 Inward inspection reports including job work suppliers.

All the External calibration - NABL logo must on the
2 certificate.
If internal calibration done- Availability of lab manual
3 and lab scope with skill matrix.
4 Preserve minimum 3 years calibration reports.
Calibration reports required for employee ,Customers
5 and on site supplier owned gauges.
6 External lab -Collect NABL certificate with their scope.
7 Skill matrix for all the QA personnel
8 Second party auditors competency .
9 Suppler audit reports.
Set up approval ,Inprocess inspection and final inspection
10 reports. First and last parts .
11 Lay out inspection reports.
12 Customer complants duly closed with CP & PFMEA update.
13 Reports on rework with Quantity and date.
14 Supplier corrective action reports for rejections.
15 Reports on temporary changes to process controls.
Reports on internal and external deviation with Quandity
16 and dates.
Corrective action reports for Receipts, Inprocess and final
17 inspection related.
18 Reports on reaction plans

HR Process

1 Process KPIs ,Risk and opportunities wrt HR

2 Skill matrix of all the Operators and Inspectors
3 On the job Training
4 Competency identification for all the positions .
5 Annual Training Plan
6 Training records incuding effectiveness evaluation
Documents for organization knowledge including
7 external and internal.
Ensure that all the employees of aware of the Quality
8 policy and objectives.
9 Evidences for employee motivation

Maintenance Process

1 List of equipments including utilities

Contingency plan for key equipments,utilities,Fire and
2 Natural disorders.
3 Preventive maintenance plans
4 Evidences for PM done as per the plan
Break down reporting and CA including root cause
5 analysis.
6 Predictive maintenance evidences
7 Availability of critical spares.
8 CA for documented objectives - not met
9 Error proofing devices testing frequency

Tooling Management

1 Tool life monitoring for perisable tools.

2 Customer owned tools/moulds- permenent mark
3 Tool history cards
4 Break downs and PM for moulds and tools
5 List of tooling with proper identification .
observations Compliance Noncompliance