LAMPIRAN

Manager Participation in AIS Implementation:

1. Please indicate the extent of your participation in the acquisition and implementation
of your
firm’s computerized AIS using the following scale (1 = no participation to 5 = high
participation).
a. Definition of needs……........................... 12345
b. Choice of hardware and software ……… 12345
c. Implementation of systems …………… 12345
d. Solving problems since implementation … 12345
e. Planning of further developments ………. 12345

AIS Effectiveness:
2. The following statements aim to assess the level of effectiveness of your computerised
AIS.
Please circle the most appropriate number on the scale ranging from 1 = strongly
disagree to 5 =
strongly agree.
Strongly Strongly
Our computerized AIS achieves ….. Disagree Agree
High levels of Systems Quality (e.g. system reliability, 1 2 3 4 5

features and functions, response time) 1 2 3 4 5

High levels of Information Quality (e.g. information
clarity, completeness, usefulness, accuracy) 1 2 3 4 5

High levels of Information Use (e.g. regularity of use, 1 2 3 4 5

number of enquiries, duration of use, frequency of
reports requests)

High levels of User Satisfaction (e.g. overall satisfaction, 1 2 3 4 5

enjoyment, difference between information needed and
received, software satisfaction)

High degree of positive Individual Impact (e.g. design 1 2 3 4 5

effectiveness, problem identification, improved
individual productivity)

High levels of positive Organisational Impact (e.g. 1 2 3 4 5

contribution to achieving goals, cost/benefit ratio,
overall productivity gains, service effectiveness)

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 APPENDIX B – CONT.

Manager Involved In AIS Implementation

1. How often does the CEO get personally involved matters related to the use of IT
within the firm?
5 4 3 2 1
daily weekly monthly few times a years less than once
1 a year

Optional Comment………………………………………………………………………………….
2. How frequent are informal contacts between the CEO and the firm’s senior IT
management?
5 4 3 2 1
daily weekly monthly few times a years less than once
1 a year

Optional Comment………………………………………………………………………………….
3. How knowledgeable is the CEO about IT opportunities and possibilities for your
firm?
5 4 3 2 1
extremely very well somewhat weakly
knowledgeable informed informed informed
informed
Optional Comment……………………………………………………………………………………
4. How knowledgeable is the CEO about IT innovations that have been developed by
major competitors?
5 4 3 2 1
extremely very well somewhat weakly
knowledgeable informed informed informed
informed
Optional Comment……………………………………………………………………………………
5. How would you describe your firm’s use of information technology ?
5 4 3 2 1
Industry close middle somewhat laggard
leader follower of the pack behind
Optional Comment…………………………………………………………………………………..