ToewON comnunicaton bas been deived

the Latn 09d comOunis obicb means

Comoon Tbe pocess o comouDication ivolve eocch
ange in pact,ideas,opinions oA ermotoDS betuoeen

Accoding to WH Noan aDdsunome

Communicatonl is an ecchage af fact ideasopinio
O emnotons by tuO o mOse pesisonS
AccaIding to Keith Davisi The pacess of
passing inpomaton and cundesstanding fom
one peAson to aDothe: Tt is essentally a bi
dge af meaning betuween the people By using
the bidae a peSon can safely coSS the
SveA af mis undeastanding

EEATURES OE COMMUNICATION
 2: managemeto
a5Total
quality 2aluboas
ceptos
nsolg CoOveyMESSAG1E the The BENDER
veNS
The ComOunicooD channell
Aobheatsfaction 2Efficient
3.Basis
CONONNONICATIONCyCLEDb elaHonsOrthertesal
Maintaibinposiec Zeo Building
CONONOONICATION
IMPORTANCE OF
physical message
pesSon o Sende enViAOment
CopduCÍve
wbich defect
of
Receivea buman
Cafono
n to
1gsicupaobo ocaKing
mangeial
OOCeSS mashetng
be anotbes Message
undestood op telatons
the ftbe
idea peson
stats Decoding
Feedback funcHons
and
ant business
oT
tbOUgD o qualitq
oitb Encod1g
inpaama oA to
tarsmit tbe papergie
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de
 t
e
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4FEEDBACK CODING
GDE6RECEVER
4CHANNEL 3ENcODIN
Locess Ibtentiobal
Pom oe
In
ay
Sendes
CODDUNICATION
aAY
ONE
tbe to themessagee
FeedbackDeccding aetaansmit
Thenpesison to message EDcadig
chanoel ioto
of
cONODUNICATION
attach ecpAession
Hhe message
sepdess in appiopiate
omediuo
aobicb is mears is
the Some
Dicaton
veA MesSage putting
the
attaching fo
evessal
gAOUpcbo
meanibq cads,
91eceiven isthe
to PROCESS the tbe
tbe Encoling
thee of
meanig pupose meaning
to mDetbod syobols
Sede
ecpnesS
the
MODELL tbe
pesceive
is DoDELioA
commuoicaton
nOchannel to
meSSage oA
of cothe
of
Date:

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Receives message
espeS message
sed fosos
an
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Date:I

alubo23 MODEL OD
TAO AY COMMUNICATION

Encodigcbannel|
Sendea Message

+Decooding Feedback
Receiver

auy commDUDiatontbeAe (S active

In tuO
Sende tn
feedback om tbe eceIveN tothe
undeAStood tbe
ensuse that tbe 9eceNeS baS
meapin coblcb the Sedesiotended to
al SaDe
coONey

ROLE OF NOISE N CONODUNICATION MODEL

Sende MessageEDcoding channel

Receives Decodin9 Feedback

Noise Iis any unpleasant soubd o undesisable distsa

lction that
tb prevent easy abd defective thansmissiOn.
o cooMunicaton TbeNe aRe two types of poise
I Pbusical Noise
bysical Noise Is because of ertepal Sound
2 Psucbological Noise
Tt cooSst af focesuoitbin the serdes o eceie
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tbat itesfene woith undeastarding

Encanople Eqo, Fustations Poejudicesit
BRAIN-DRALNd
Bain- Daain is the baainjam oA baeak douon
io tbe
Coomunication cycle Tbe Serdes, the chapel
and tbe eceive aNe the thsee
components af
conoounicaton cucle And all tbese thsee compo
nepts Causig a bain-dain
8olalzea
OBTECTIVES OFOF CONDUNLCAT1ONol
The moain obËectve of communicaton is to
t1ansmitaDeSSage cuitb with Meaning andundessta
nding
INFOROATION
One of the most inopcatant ohËec tiveo comm
unicatOD passing Aeceding infastaHon
about a patculan pact Ci9cumstance
INFOROATION

IDfomaton about Hs pAoducthoe

2. Infoma Hon about thbe auailabilty of cedit
ationabout
3 nfomaton about 4he availablkt o 1
co omateaials
AInfozha! Hon about the GoveDoent
and aequlakons
 5 tbfoAmaHbnabout
2NTERNA INOR OTÍON 4beadvea ising mei
DomaHon about the polic ies obËectves
perogaammes of tbe ioqanisatOh
2 nfomatn about
tbeemployees He
lesponsibihtes natue of oh assiqned to
tbero poceduae goNeRDina ete
ete
3-ofaamatoncn decision makDg pouweg
SOURES
old fileso
2.ObSeVa Hon
ot23 MaSS media of
communicatton
Libaaaq 1ea Seosch
chambeas ComOeace
Meetings
N4Seribassi
8 Pessoralintesuiew 9
Questonase
Ta0de falas and ezhibiton
A2. ADVIcEVE
Aduice is tbe peasonal opibioo abut
Asbat to dobow to douoben odo and
wbeae to do pasticula cousGe of actoa
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paat'eulas Situa tton wwitb

change b e bebaviOU avNew
andopinton
9eceives Ttflous doun wazd
o the
4
coNCa Hon
ESSENTIALS OFEFFECTIVE
Ddvice sbould be aiven onls i tbe
Aecepiont
s paepased for it 3622RUTAT
2 Tbe aeceipiant must baveCnfidenct inthe
advices expeenceland knouoleda e
3|Tbe tone o tbe adwice

COUNCELLIN G
CCunceling is with the paofessinal touc
by a man o qaeates koLalede and skill
the
puspese of counceling is egainig he
phgalcal asellas mental bea lHh9estoaton
of bis happíness
otlal2023
3:ORDER
Cdes ia an autboeaitatVe commúnlcaton
An odes s the diaectve issued by nabage
ment to Subodinates in autboaitate oanne
specifled to do o9 to estaain fom doing
sorgePonceof acHon An ode 's adounu
Cormunl'caton:
 qu
CRdesA

adea
Odess
Honaay odeaaeceive
onalLOdeas
Wuittenand
opesattonal
erecutton
spec1icdisce ORDERES

ORDER
OF
TYPES ORDER
Of cleas
and
complete P l aOdea
nniq tot
a
andand Siople
tanguage
and Tone
of
odes
af the
3Paesenhhg
the Iotauc
2andatos Eollow-upko
Paocedusal aSTRUC
2GeDenal FEA
TURES lty Appzaisal
OF AVaaficaHon
Prepaaina snÄppiaisa
Possibi PSs
STE Acton

othal2o2s| 3
2
2
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upuaad knouw
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eoployees
l'oUtuads
/
Date:I actívate
ad in
by
abd
to
Come
theroselves taipaa
indicatbg Ao needs
andPsycholoqi'cal
poposals aci basonious
paocedu marogement
sug9esHon
Tbaough qcals
bebaàN
andpaoblemslof
eneaqises
Dotvaton emplo4eesfeel
tbeauthoity desiaedheeds
lseshis ErcoU
atcAOs
eAitng
points
follcuoing
Cmployees
SuqqeSHon
matteas Honand
aae
Su44estons
employee
has.
cach oaganisa
chaDne
of
bealthq
highea and
Phyelcal
the
in
aeuiaed people
aseng
SUGiGhESTIONS t'on
Satisac
2ob attaionoeot that
ADVANTAGES Solutons
the theal
MOTUVATION
Cacativity and Cultivate
to
2EDSuie
inates catorO peason ofth
|nal
3 A
zlepo23
3
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decislon making paoceSs OA paatculax
tbe tasq e+
e claxify qenuineand honest leadessbip to
Paouildé NEGOTIATONS

tbe eroployees ln negetiatfons t a o mase paskes

aiscuss ith psoposalsCenceshed otth specifie
PERSUATION psoblem to ird outually acceptable agateraer
PessuaHor the act af influening the NegoHoa tans an be appsoached in Pous ways
OlentaHon
otbea pessons to chaqe tei's attitudes 1 Baagaining
2 in- win Oientaton
beliefsfeelings thaughts
3Lose- Lose Oientation

STEPS 4 CoopaermiSe
Analuse the situatan and conceN pesSons.
2Paepase the aeceives to be open mided EDUCATiONS

3-
Ose the appealing aaqumentsCAO TtioNolve both teochina andleasniog
ABeleible ectend oveg considesably long peiods the
to ulden kD
5Do pot be erootonal main puapcse of educaton is
fs
6otVo te foa actoD dge as well as. to ipiove skills-
on at theeleyels

WARNLNG 1 At the man aqcment leuel

kaaningis sfoemin iaboui the unpleasani 2 At he levelof empleyees
ard At 4be level of 4he outside public:
unfaucusoeconscequencas. pupose o Tbe 3

aaening is to askbe eroplouees to abide COMMUNICATION

tbe ESSE NTIALS OFEffEC VE
aulesand eaulaHons andwoK oith
coton and Candrd
discipline The wasnio t given meaqe to
becoomunicatedsho
supeaios to te Subosdioate T4 cas1 be gencsal Lhtbe
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otlielso23
diaect and stsa ight folwazd roainpasposeothe cSsaae
2Clea
cohYOuNicated
leng thy iotoduch'oOs andUune ceSSaRN
the message
to be
sbould be ezplabatons u
cleas Fos this not only clasty ofezpaessb, l2l2023.
but alsoclasity of tbough CONCRE TE
The ComOuncated statementt shouldbe
GUlD¬LINES conAete and specic Concaete expsessiens
1e piecise and concsete uOOds aeate V'sua ioge in tbe oind O nece ivca
2:Use Siople and sboxtOds
wosds abich ase paroilias to tbe auciene COURTESY

TE play a dominattb ole I4 1snecessa

2
Conople+e tbat e should be considesate and faiendlu
Comple teness Decessasy foR epfecue
cOMOunicaton Incompletemessaqe le ads to auIDELINES
roisundes standing and misintexpictatons Ersuae that theAceives 1s not aiaaitated
2 0se poiteand aespectfultone
Concise
3Do hot fo etto use the ORd please
Conciseness neans enveyiog the message
in
fewest possible nwdswrtbout sacificing CORRECI
cempleteness. and caaiku A coasect and iDaccuaate Lstaterents mislec
Comun
tbe aeades, louwea his conflence in the
GuIDELINES Cato
LUSel ingle andSimple
2.
EliminaBe unneceSsaRy w0ds:L
3 Inckude onlaeleVent
peeposiHónal phs0ses auDELINES
nate sialis selated 4o fbe EpSUze that tbe pact and Rr uaesáie accLAQ
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nh2l2023
nlal2023 abetbes qaaroma, punctuaton Each cooOunicaton must betansoitted Hha
2Check
OuahQnappiopaiate mediuo Ao unSuitable
speling ase peopea One o the biaacst bassics to
3 e tbe aight level ¢
language mediun
CommOunicaton

GlDELLN ES -CoNCRETE Physicalt oasaies

specific factand fiquzes Noree

2 Avo usibqwozds tbat lead to unceatainty 2 Inopope8tioe

ard confussion 2 Ditance

actve voce ban passtve voice 4 Inade uate
3 SeranHc basse as
BARR1ÈRSOF CoODUNICATION The t2anSmitte and accalvea iassignd
Coomunica Hon ts Comple te and pesfect wben aiffeacot meaninas to the Same wDRd use
he Aeceiveg undastand Hhe neSSage io the diffeaent fea be sane meaning Some
Same Sense and pit as the conomunca to Serant bassiess ane
intertto conve Tt bos been boticed thoat sucb
pesfect and icorople Be comDunication does Dot 2
Diffcscnt languages
take place becausSe otceatain obstaclesoR thes 2, Peo vOcabulazy
Cactoss knon as Cooounicat'or
ceromOunication can oIaina te at thtee leuels o oinioige Semante bagieas
AtHoe level c Use amil'a wods
2 At the levelof taansrmitteos
medrum 2 Use with positVe connotatons
3 Af Hhe leuel of
aeceiye 4 DiCfeaent ccn pachensions of2eatg
The aal'ty f an object an even
TYPES BARRIERS a pesson s diffeaent to ifezent peapleSnae
aaorg chol'te 4be basaieas ase
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Abstsactive 5Seekfeedback and afe claificatian
G bich means pickina few detats and leaolzl2023
out of otbezs COMMUNICATION NETIAORK/NTERNAL
COMMUNICATION STRUCTURE
2-slantng
Giviog a pazticulae bias to the aealit Coomunicatton NetuOk is the sequla pattean
a stuctuse desiqnedct builtup alog biesanchy!
Injeasing.
Wbic means daauingihfesences fiom obse oA peson to penson Ielaionship thaough obich
aVatons ipfooaton plous in a cqaDisatonA
Oaganigational bazaies
FEATURES
Osopnizatonal aules and sequlatons
2 Not conducinauofstaffmzeting Thee is sequlanity in its patteiD c9 stLctuse
3 Hieaaschical selatonship 2It is eitbe desigped ca incidentiy builkup cutof
Psychalogical aaa Sieks fotiendsbip'elatoDS A
3 t sefess to the peHSon to pessód
elàtionship
Caltusal diveasity
2selecVe peaCepHons
l3 PaeroatuseevalLaH'on Coomuniation Netwok is classified ioto tuo
A Atitude of FosOal Comounication
upessioRs
s Attitude of subosdina tes 2InfoOal communicaton:
o Pocs Istening
Cmoons FosimaCoomunicationit
Foroal commupication netuookS GIe Sustem des
Oue scooing bassieas
Plan you gbed by mapagement to channelize the plouo of
CoOOun'catonCaze fullg Stsuctuxe
2 knb) the cceivea Communicatton along Romal osqanatbnal
caated alon
3. Lister nooe speak less Tbis coounicaton Plouo 1s delibaately
ensuse sOOath
4 Take care f you tone fially 1ecoapiged positóns to
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ntuzlolzo3 eh2l2023
accuate and
timelyplouo o iofoaton MEDLAS
LetteS
ADVANTAGESI OAMOMMON
2Memoaandums
Maintanencelo Lauthoits and
2 Intimate selations accountabiltu 3Email
4Ciaculass
3 Unifomity of infemation. 5Annual Reponts
6Postess
DISADVANTAGhES Ntlce etc
Incseased wcnkload
Caomunication cooapoatioo LIMITATIONS
gRed Tapism LODder cooManicatoD ON ove coomuDicaton

TYPES OF FORMAL
o2Delay
COMMUNICATION 3Loss of nfoamaon
DONARD- COMMUNICATION 4Distotion:
Douonasd comunicaton flows aom 5Filteaing
pe nio to tbe
subodiateooLON
ESSENTIALS OF_EFFECT0VE COMMUNICATION
OBTECTIVE
To qive anageAS should be clean ahbout how. ouch to
disection/
2.To cooadinate diectlves about some job comOunicate

antmerts
To
theifunotooing ap diffeent 2Some autbonity should be delèdated ta loue
levels1A
4

5
To cooNeyasSeSsment: oß
motivcte the employeesi penfooane 3nfoamaton should be pasedon tolthe coe
Toecplain policies peason

andipaoceduNes
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n2l2l2023)
2OPARD COMMUNICATION HORIZONTAL COMMUNICATION
3 Hoti2obtal comnuDicatonclouw betueen
is iopotaot Ro
dinate to supeaion people at the saroe level: IE
paomotingubdenstanding andicoONdnaton aro
vaaius people oa depasrtment Tt also belp
IMPORTANCE solvin and eso
io decision aking paoble
Paoviding feedback
ving coflict
|Repostog jab pogHeSs
3Seeking supeaioas ioteventon of pacblem 20l2l20 2
IMPORIANE OF
HORIzONAL CODSUNLCATO

solvng Tob COCNdinatio:

ASugqestons
5Basie intaoducton of new schemes 2Dec'eion makibg
6chanrels, social gatheaings,iepoats,coubselling 2Problem solving
cOoplaints, Guggestons AResoluibg confhet
5Shaaibq o ideas and infoamat on
LIMITAIIONS
Fea of cdvesse aeactiors METHo DS
2Gisieaten posibility a distoHHion dnd filteg Telephoic ceonveASaton
3InfaroattoÓ ovealoadi 2 Peiodica) meetig
3 L e ttegS:
ESSENTIALS OF
EEFECIIVÀL OPARD N emoaduMS
LosEmails
LTake ioitiatve COMMUNICATIONlva
toqetclose to the sbodinat Gepatsi
staff
2| keep the iDe of
coomuDicaton shot
LIMITATIO NS
Lack o autbAitat'Veness
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[InBes peAsobalcompetH ion ADVANTAGS
Iotea depaxtentalcoopehHon Speedy and spontaneous
2 2Sociali aelatons
DIAGONAL COMMUNLCATION
f+is theCoomuDicaton betueen DISADVATAGES
Oisleadingdistoatons
individuals at difenentevels belorqing to
diffenent depaztoents 2 No gesponsiblity

ADVANTAGESO TYPES

Quick feedback othoaibe Single staand

9Less distoton H inyolve bepassing of infORraaH'on
4he
3.Bettes Cooadination tbacugh a lbog ine of peasons to
4 Paobleo solving ultinoate eceipiart
H

DISADVANTAGES G
NOarsal channels ase disaapted
2:Nen
coopeaahon by the buypass supeaios
INFORMAL
COMMuNLCAION
also called Gaape wine toMM
nicaton 14 akes, place otSide theRoana
paescaibed and
planned netuOakT has
Set 2ules and aequlatons and no
Culaa p
diaectOn
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olaho
SAAAVTA
GoSSIe B F
Io a gossipchain pesson actveu
Seek and tells eveayoDe This cha'n s
ust Ike a obeel bese A IS at tbe
H
Centae and tbe ibfomatoh pasaes alona
the Spoakes of the uoheel to otbess.
PROBABILLTy

CLUSTER
239VT

cLUSTER CHALN
Ae A
In custeacbaio A tells select ed pes
wbo oake intesn elay tbe infoAMa
ti'on to otbes selectedindivnduals

COMMONIATJON MEDIA
3 PROBA BIL ITy CHAN CommnUnicaH'onNDédiacanbe cassif'ed
Dacbab'l ty chain s a aandom process into
in wwbich A taarsmts vesbal
othea in
he infoma ion to
acCRlance wwitb he 2 Non -Veabal
pacbab'lty
VERBAL
alattencorOOunication
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ERITS LINSTATIO NS
Accaaate and peciSe 14 s bot pSSiblei tbci comroahicatos and
2 T4 can be aepeatedly eleased aeceives Ae far aemoued feOMeach othbe
pesmanent ae cOgd
31! is a 2lUnsat tablefORlergtby meSsages
4 4 's a legal docuoeb+ BNolegal validtL
5 4 bas a wtde acceSS Dessage cannot be aetaibed foa log
4 facilttates Ahe assignahon oflseSpoDsib: Gaeatee chances of ois undesstandig
+ies 6Not easy to fic aspon s'blldey 'o case of
A 1s foamal and audboaitatve osundesstanding

LISITÀ TIONS ESSENTIALS OF EEEECTINE ORAL

4 's a Hnoe coDSuming Paity oA DIL
T4 ay be costly ncio24CoqicaSequence
3 QuckbclaacaHon pessible Appaopiate espd cbo'ee
l
4 14 's a Iiteaote skill: ARigot use of pa2Q lingusHe elements
bs2. ORAL
sA4tenve lstenig
MERITS
COMM0NICATIONH Natuaal VOIce

Save
4'noe FACEto GACE CONOMDUNCATIONVA
CoDUca the shades o g22ERITS
Tronoediate feecback oeáing bhelps to
facial erpressions and qestuaes
uick feedkack and
51! belps to claaficatitÓ 123V ComrOunicate bette

proooBepRtendly ela toos. 2.| Sultableo discussions an

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LIN)TATIONS
Facial expiessions, gestuaes.painted prctuael.
psaCHCe in laage Sized noad sigostaffi signals al fall canden
|Dfficutt to Vi'SualSiqnsbecause they Qneaelated to ouR
Saton:
gatheRiogs sense of Seeibg
Net effectve in lasge
the Ii'stnes i's not atenve
3 Ibefectve ADVAN TACES

VISUAL COSUN CA TION 2 coDVey the Mesage iostaptly

comDunitate 2Ubivensa accep tab1lty
Suitable only to elemen Suw'table only fonsimpleand shostme ssage
taay and Simple ideas 24 can be effective
kAOLtenUsed tb combunattbnwith othen media
cused h combiba t'on wrth othes media

NON- VERBAL COMMONICATIONot vieS

Non -venbal comMunica ton ta comm
2
AudioSigns
udi'oSigns Qe addsesed to oUA SeDs
enication taansmitt ed without the useA of weAd

CHÐRACTERIS7ICS ADVA N7AGES

Spontoneous pn0cess They a eoch a fasget iDediately
Veabal_ andnon veabal clue 2heg caD Aeachout fo a nvery tatge Douaf peap
Non venbal elues m0e xtiable hon vexbal clues
ANot suttoble fon lengthy and complext message 8 Audio visual signL
2f Coobines the advan fages of both aud
and vSual comnuníca tton Messagesna tained
TYPES
Sign Language much lorgex Most Stutéable foa enghy Messag
Sign longuage coDSÍSt of
ViSual Signs
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2.KibestcsR 24 S the study o< space befcocen to thtesac
thestudyof boady aguge Kines tinq pessOnThis space defihes the eue L ok
in femay betw een them
's the study of body MOUeDLDA to jeage th
State o enootLbni eIDAcsSEdthaoughdeaers YPESi
pasts o he body 4 tbckude facuial eIpAessioDL,
etearAV Ditimate Zone:
gestuaes pasteAeye cODtat do2 Fuendlly zone
3.Poxa-longuage Social Zone L
Paso onguage invalue thestudymabne
of voie
e APubh'c zohen
qualky,vo lume,spech at apd the
Speakiog beyond he aald cwosdeDE coneDbatu chaoneroics
cwhat
on haw of the speaka) voie sathe tban chaonemics k the study of time
of the cwoIds. abis sfudy of waca isa honsghes
lues about spakes soaál standihg and his 8Silence
peasonalty 4 includes tone pitch , tlenstty, ytboo
teropo
AHaphes
nication Situo tront abenyoL, fonch apesDA
ibNading bis oR hes spar So do it veay
cas<ßully Touth to chow concen,stOAibg,2[ptkta
andundocs tapdlng
6ahfactual CormUnica hon
Hese themersage tsansmitHed ky ply
Settipg of the afte and daess and acessoi4s