Professional Documents
Culture Documents
Dba8i CG
Dba8i CG
Dba8i CG
December 2001
Contents
Oracle Candidate Certification Guide
Oracle8i Certified Professional Database Administrator
December 2001
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 1
2 Oracle8i Certified Professional Database Administrator Track
Oracle8i DBA Certification Four paths to Oracle8i DBA Oracle 7.3 to Oracle8i Upgrade
Track Overview Certification Path (2 exams):
The expertise of Oracle database The Oracle8i Certified Database Candidates certified on Oracle 7.3
administrators (DBAs) is integral Administrator Track offers four paths can take exam 1Z0-010 Oracle8:
to the success of today’s increasingly to become certified. Candidates can New Features for Administrators to
complex system environments. freely combine exams from DBA upgrade their certification to Oracle8,
The best DBAs operate primarily tracks for Oracle8 and higher to com- then 1Z0-020 Oracle8i: New
behind the scenes. They are on plete their certification, subject to the Features for Administrators to
watch for ways to fine-tune day-to- requirement of completing one extra upgrade to Oracle8i.
day performance and to prevent exam. See the chart on the following
Candidate Qualifications
unscheduled crises, such as a crashed page for a list of the exams that are
database or hours of expensive accepted under each path. Most candidates for DBA
downtime. This critical work certification combine up-to-date
Oracle8i Core Path (5 Exams):
requires a broad understanding of training with some level of on-the-
New OCP candidates can take the
the architecture and processes of the job experience. There is no “typical”
core exams exclusively from the
Oracle database, as well as plenty candidate.
Oracle8i track.
of hands-on experience solving
If you are seeking certification to
problems. The best DBAs know they Oracle8i Mixed Release Path
gain entry into the IT industry, you
stand between optimal performance (6 exams)
will need more than training to earn
and an event that could bring their
New OCP candidates can combine the credential. Many of the questions
company to a standstill.
the core exams from any Oracle DBA in the OCP tests are based on
The Oracle8i Certified Database track for version Oracle8 or higher, realistic job scenarios. In addition
Administrator Track is a certification then take one extra exam: 1Z0-020 to the appropriate training, you will
path that results in the award of a Oracle8i: New Features for need hands-on experience with the
credential to proven performers in Administrators. software. Trial versions are included
the role of database administrator. in most Oracle University training
The track consists of five tests Oracle8 to Oracle8i Upgrade products.
designed so you can translate Path (1 exam):
your knowledge and skills into a Candidates certified on Oracle8 can
tangible, well-recognized professional take exam 1Z0-020 Oracle8i: New
certification. Features for Administrators to
upgrade their certification to
Oracle8i.
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 2
Oracle8i Certified Professional Database Administrator Track
Upgrade Path
Oracle7.3 and/or Oracle8 Certified DBA’s, pass the following exam(s) in any order:
Oracle8: Oracle8i
Certified New Features for Certified New Features for Certified
Oracle7.3 DBA Administrators Oracle8 DBA Administrators Oracle8i DBA
Exam # 1Z0-010 Exam # 1Z0-020
Exam # 1Z0-001 Exam # 1Z0-023 Exam # 1Z0-025 Exam # 1Z0-024 Exam # 1Z0-026 Exam # 1Z0-020
OR OR OR OR
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 3
3 Preparing for the Oracle8i Certified Professional DBA Tests
Oracle recommends that you prepare Preparing On Your Own Additional Preparation Tools
for the Oracle8i Certified Database Experience is the best way to deepen ■ Practice Tests
Administrator exams by combining your understanding of the topics
offerings from Oracle University with Oracle and Self Test Software
covered in Oracle University courses.
practice and on-the-job experience. have partnered to develop the
Oracle recommends that you extend
Start by reviewing the topics covered highest quality practice tests
your classroom learning by applying
on the exam in the Test Content available to individuals seeking
your new skills and knowledge either
Checklist in this guide. Then look Oracle Certified Professional
on the job or through practice and
over the following preparation meth- status. To purchase practice
self-study.
ods for a combination that suits tests, visit the OCP web site at
your background. Test Content Checklist
http://www.oracle.com/education/
certification/.
Use the Test Content Checklist
Oracle University Preparation Tools
to identify all of the test topics
Instructor-led training and technology- for which you must prepare.
based training offered by Oracle Oracle may make modifications
University are the best way to to the Test Content Checklist, so
prepare to become an Oracle Certified visit the OCP Web site at
Professional. These courses lay the http://www.oracle.com/education/
foundation of knowledge you will certification/ to download the latest
need to pass the OCP tests. version of this guide.
Refer to the curriculum map on
the following page to chart your
optimal preparation based on Oracle
University instructor-led training and
technology-based training. Your local
Oracle University representative can
advise you on the best option.
For more information, visit the
Oracle University Web site at
http://education.oracle.com/.
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 4
Oracle8i Certified Database Administrator Exams and Training
Listed below each exam are the Oracle University training methods.
Choose which method you prefer to prepare for the exams.
Upgrade Path
Oracle8: Oracle8i
Oracle7.3 DBA New Features for Oracle8 DBA New Features for Oracle8i DBA
Certification Administrators Certification Administrators Certification
Exam # 1Z0-010 Exam # 1Z0-020
Oracle8 Oracle8i
New Features New Features
for Database for Database
Administrators Administrators
Core Path
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 5
4 Registering for Your Tests
The Oracle Certification tests are Scheduling Your Test at an Authorized 4. Regular exam fees are equivalent
offered through Prometric, the Prometric Testing Center to $125 US Dollars, plus any local
world’s largest provider of testing to taxes. The exam fee is payable to
1. There are two convenient ways to
the information technology industry. Prometric by major credit card
register for testing:
Prometric features more than 800 (VISA, MasterCard, American
authorized Prometric testing centers a. Register online at Express and Switch Cards) at the
worldwide. http://www.oracle.com/ time of registration. All discounts
education/certification. (Online must be applied at the time of
All tests are delivered by computer. .
registration is not available for paying your exam fee.
A brief tutorial precedes each test to
beta exam registration.)
familiarize you with the test delivery 5. You must schedule a test at least
system. You should attempt to b. Call the Prometric Regional 24 hours in advance.
answer every question in the tests Service Center (RSC) serving
because incomplete answers are your country during normal Changing or Canceling Your
scored as incorrect. business hours (a list of RSCs Appointment
is located on the last page of To cancel or reschedule your test
Reviewing the Candidate Agreement this guide) appointment, you must call the
Candidates pursuing Oracle Prometric Regional Service Center.
2. Make sure that you have both the
Certification must accept the terms of The cancellation policy by region is:
number and title of the test that
the Oracle Certified Professional
you are registering for. The ■ The Americas: One business day
Candidate Agreement before taking
Prometric customer service repre- in advance
the tests.
sentative will ask for your name
■ Asia Pacific: By midday (Sydney
You will be presented with the and contact information, as well as
time) the previous business day
agreement on-screen before the your preference as to date, time,
exam starts. You can also review the and location for testing. Schedule ■ EMEA: Two business days in
agreement before your appointment by your appointment to take the test advance
visiting the OCP Web site at at any available time Monday
through Saturday during normal
■ Japan: Three business days in
www.oracle.com/education/
authorized Prometric testing cen- advance
certification/canagreemt.html.
ter hours. Hours vary by location. Candidates who do not appear for the
Be sure to note when and where test or who cancel less than one busi-
you are scheduled to take the test. ness day prior to the test will not
3. When you register, ask the receive a refund.
Prometric customer service repre-
sentative for a list of valid forms of
identification that you will need to
present when you take your test.
You will not be allowed to take
the test without valid identifica-
tion.
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 6
5 Taking Your Tests
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 7
6 After You Are Certified
Receiving Your Oracle Certification Keeping Current with New Oracle 3. In the left navigation bar under
Welcome Kit Technology Releases "Testing with Prometric", select
Oracle is committed to keeping the "Update User Profile".
You will receive a certificate by mail
from Prometric within 30 days after Oracle Certification Program current 4. You may update your mailing
successfully completing all tests in a with the latest technology. To ensure address, telephone numbers and
certification track. You can use your the value of your Oracle Certified your email address.
certificate as verification that you are Professional credential, you may find
it advantageous to upgrade your cer- 5. Select "Next". Your OCP
an Oracle Certified Professional.
tification to the latest release. Candidate information is now
If you do not receive your certificate, updated.
write to fulfillment@prometric.com Retirement of an OCP Track
and provide your name, candidate ID,
Once Oracle announces the
and current mailing address.
retirement of a track, you will
OCP Members Web Site have at least six months to pass the
remaining exams in the retiring
In addition, you will receive track. If you do not upgrade your cer-
information on how to obtain a copy tification by the deadline, you will be
of the OCP logo. The logo may be required to complete all tests within
used on business cards and resumes. the new track to obtain the latest cre-
You will also receive a letter of con- dential. Consult the OCP Web site
gratulations from Oracle which will for current testing requirements.
indicate how you can begin to access
the wealth of OCP benefits that await Updating your Demographic
you. This will include the access Information
login and password you will need to Visit the Prometric web site at
enter the OCP member online http://2test.com to update your
community. demographic information.
Follow the steps below:
1. Select "Information Technology
Certification" from the drop down
menu and click "GO"
2. Log in to the site with your User
Name and Password. If you have
never registered online before,
select the link to set up your
online account.
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 8
7 Special Testing Opportunities
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 9
Test Content Checklists
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 10
Test Content Checklist
Overview of Relational Databases, View data that generally does not Customize the SQL*Plus
SQL and PL/SQL meet a join condition by using environment
Discuss the theoretical and outer joins Produce more readable output
physical aspects of a relational
Join a table to itself Create and execute script files
database
Describe the Oracle Aggregating Data Using Group Save customizations
implementation of the RDBMS Functions
Manipulating Data
and ORDBMS Identify the available group
functions Describe each DML statement
Describe the use and benefits
of PL/SQL Describe the use of group Insert rows into a table
functions Update rows in a table
Writing Basic SQL Statements
Group data using the GROUP BY Delete rows from a table
List the capabilities of SQL clause
SELECT statements Control transactions
Include or exclude grouped rows
Execute a basic SELECT statement by using the HAVING clause Creating and Managing Tables
Differentiate between SQL Describe the main database objects
statements and SQL*Plus Subqueries
Describe the types of problems Create tables
commands
that subqueries can solve Describe the datatypes that can
Restricting and Sorting Data be used when specifying column
Define subqueries
Limit the rows retrieved by definition
a query List the types of subqueries
Alter table definitions
Sort the rows retrieved by a query Write single-row and
multiple-row subqueries Drop, rename, and truncate tables
Single Row Functions
Including Constraints
Multiple-Column Subqueries
Describe various types of functions Describe constraints
available in SQL Write multiple-column subqueries
Describe and explain the behavior Create and maintain constraints
Use character, number, and date
functions in SELECT statements of subqueries when null values Creating Views
are retrieved
Describe the use of conversion Describe a view
functions Write subqueries in a FROM
Create a view
clause
Displaying Data from Multiple Tables Retrieve data through a view
Producing Readable Output with
Write SELECT statements to Insert, update, and delete data
SQL*Plus
access data from more than through a view
one table using equality and Produce queries that require an
input variable Drop a view
nonequality joins
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 11
Exam #1Z0-001 – Introduction to Oracle: SQL and PL/SQL, continued
Oracle Data Dictionary Writing Executable Statements Create a record with the
Describe the data dictionary views Describe the significance of the %ROWTYPE attribute
a user may access executable section
Create a PL/SQL table
Query data from the data Write statements in the executable
Create a PL/SQL table of records
dictionary section
Describe the difference between
Other Database Objects
Describe the rules of nested blocks
records, tables, and tables of
Describe database objects and Execute and test a PL/SQL block records
their uses
Use coding conventions Writing Explicit Cursors
Create, maintain, and use
Interacting with the Oracle Server
Distinguish between an implicit
sequences
and an explicit cursor
Write a successful SELECT state-
Create and maintain indexes
ment in PL/SQL Use a PL/SQL record variable
Create private and public
Declare the datatype and size of a Write a cursor FOR loop
synonyms
PL/SQL variable dynamically
Advanced Explicit Cursor Concepts
Controlling User Access Write DML statements in PL/SQL
Write a cursor that uses
Create users
Control transactions in PL/SQL parameters
Create roles to ease setup and
Determine the outcome of SQL Determine when a FOR UPDATE
maintenance of the security model
DML statements clause in a cursor is required
Use the GRANT and REVOKE
Writing Control Structures
Determine when to use the
statements to grant and revoke
WHERE CURRENT OF clause
object privileges Identify the uses and types of
control structures Write a cursor that uses a
Declaring Variables subquery
Construct an IF statement
List the benefits of PL/SQL
Construct and identify different Handling Exceptions
Describe the basic PL/SQL block
loop statements Define PL/SQL exceptions
and its sections
Use logic tables Recognize unhandled exceptions
Describe the significance of
variables in PL/SQL Control block flow using nested List and use different types of
loops and labels PL/SQL exception handlers
Declare PL/SQL variables
Working with Composite Datatypes
Trap unanticipated errors
Execute a PL/SQL block
Create user-defined PL/SQL Describe the effect of exception
records propagation in nested blocks
Customize PL/SQL exception
messages
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 12
Test Content Checklist
Oracle Architectural Components Creating Data Dictionary Views and Managing Tablespaces and Data Files
Describe the Oracle server Standard Packages Distinguish the different types of
architecture and its main Construct the data dictionary temporary segments
components views
Create tablespaces
List the structures involved in Query the data dictionary
Change the size of tablespaces
connecting a user to an Oracle
Prepare the PL/SQL environment
instance Allocate space for temporary
using the administrative scripts
segments
List the stages in processing:
Administer stored procedures and
queries, DML statements, Change the status of tablespaces
packages
COMMITS
List the types of database event Change the storage settings of
Getting Started with the Oracle Server triggers tablespaces
Identify the features of the Relocate tablespaces
Universal Installer Maintaining the Control File
Explain the uses of the control file Storage Structure and Relationships
Set up operating system and
password file authentication List the contents of the control file Describe the logical structure of
the database
List the main components of Multiplex the control file
Oracle Enterprise Manager and List the segment types and their
Obtain control file information uses
their uses
Maintaining the Redo Log Files List the keywords that control
Managing an Oracle Instance block space usage
Explain the use of online redo log
Create the parameter file
files Obtain information about storage
Start up an instance and open the structures from the data dictionary
Obtain log and archive
database
information List the criteria for separating
Close a database and shut down segments
Control log switches and
the instance
checkpoints Managing Rollback Segments
Get and set parameter values
Multiplex and maintain online Create rollback segments using
Manage sessions redo log files appropriate storage settings
Monitor the ALERT file and the Plan online redo log files
trace files
Troubleshoot common redo log file
Creating a Database
problems
Prepare the operating system Analyze online and archived redo
logs
Prepare the parameter file
Create the database
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 13
Exam #1Z0-023 – Oracle8i: Architecture and Administration, continued
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 14
Test Content Checklist
Backup and Recovery Considerations Oracle Backup and Recovery Complete Recovery without Recovery
Define requirements for a backup Configuration Manager
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 15
Exam #1Z0-025 – Oracle8i: Backup and Recovery, continued
Oracle Export and Import Utilities Use the DBVERIFY utility Perform incremental and
Use the Export utility to create cumulative backups
Use the LogMiner utility to
a complete logical backup of a
analyze redo log files to recover Tune backup operations
database object
by undoing changes
View information from the data
Use the Export utility to create an
Oracle Recovery Manager Overview
dictionary
incremental backup of a database
object List the capabilities of Oracle Restoration and Recovery using RMAN
Recovery Manager (RMAN)
Invoke the direct-path method Restore and recovery
export Describe the components of considerations using RMAN
RMAN
Use the Import utility to recover a Restore a database in
database object Connect to RMAN without a NOARCHIVELOG mode
recovery catalog
Perform a tablespace point-in- Restore and recover a tablespace
time recovery (TSPITR) with or Start up and shut down a target
without the transportable Restore and recover a data file
database using RMAN
tablespace feature Incomplete recovery using RMAN
Oracle Recovery Catalog Creation and
Additional Recovery Issues Maintenance Oracle Standby Database
List methods for minimizing Describe the considerations for Explain the use of a standby
downtime: perform parallel using a recovery catalog database
recovery, start recovering a
Describe the components of a Configure initialization parameters
database with missing data files,
recovery catalog
re-create lost temporary or index Create, maintain, and activate a
tablespaces Create a recovery catalog standby database
Reconstruct lost or damaged Maintain the recovery catalog Describe Managed Recovery mode
control files using RMAN commands
Set a standby database in Read-
List recovery issues associated with Query the recovery catalog to Only mode
read-only tablespaces generate reports and lists
Describe the process of
Oracle Utilities for Troubleshooting Create, store, and run scripts propagating structural changes
Use log and trace files to diagnose to a standby database
Backups using RMAN
backup and recovery problems Describe the impact of nologging
Describe backup concepts using
Detect corruptions by using actions on the primary database
RMAN
different methods
Describe types of RMAN backups
Detect and mark corrupted blocks
by using the DBMS_REPAIR
package
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 16
Test Content Checklist
Tuning Overview Describe the User Global Area Detect I/O problems
List the roles associated with the (UGA) and session memory
Ensure that files are distributed to
database tuning process considerations
minimize I/O contention and use
Define the steps associated with Configure the large pool appropriate type of devices
the tuning process
Tuning the Buffer Cache
Use striping where appropriate
Identify tuning goals
Describe how the buffer cache is Tune checkpoints
Oracle Alert and Trace Files
managed
Tune DBWn process I/O
Describe the location and Calculate and tune the buffer
usefulness of the Alert log file cache hit ratio Using Oracle Blocks Efficiently
Determine an appropriate block size
Describe the location and Tune the buffer cache hit ratio by
usefulness of the background and adding or removing buffers Optimize space usage within blocks
user process trace files
Create multiple buffer pools Detect and resolve row migration
Utilities and Dynamic Performance Size multiple pools Monitor and tune indexes
Views
Monitor buffer cache usage
Collect statistics through: Optimizing Sort Operations
– Available dynamic Make appropriate use of table Identify the SQL operations that
troubleshooting and caching require sorting
performance views
– The UTLBSTAT/UTLESTAT Diagnose LRU latch contention Ensure that sorting is done in
report output memory where possible
Avoid free list contention
– Oracle wait events Reduce the number of I/Os
– Appropriate Enterprise Tuning the Redo Log Buffer required for the sort runs
Manager (EM) tuning tools Determine if processes are waiting
Allocate temporary space
Define the latch types for space in the redo log buffer
appropriately
Size the redo log buffer
Tuning the Shared Pool
appropriately Tuning Rollback Segments
Tune the library cache and the Use the dynamic performance
data dictionary cache Reduce redo operations
views to check rollback segment
Measure the shared pool hit ratio Database Configuration and I/O Issues
performance
Size the shared pool appropriately Diagnose inappropriate use of Reconfigure and monitor rollback
SYSTEM, RBS, TEMP, DATA, segments
Pin objects in the shared pool and INDEX tablespaces
Define the number and sizes of
Tune the shared pool reserved Use locally managed tablespaces to rollback segments
space avoid space management issues
Appropriately allocate rollback
segments to transactions
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 17
Exam #1Z0-024 – Oracle8i: Performance and Tuning (Exam# 1Z0-024), continued
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 18
Test Content Checklist
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 19
Test Content Checklist
Using Partitioning: Conceptual Parallelizing INSERT, UPDATE, and Managing Large Objects
Overview DELETE Operations Compare and contrast LONG and
Describe the benefits of Describe the advantages of parallel large object (LOB) data types
partitioning data manipulation language
(DML) Create and maintain LOB data
Describe the general partitioning types
rules Use hints and the parallel clause to
set the degree of parallelism for a Differentiate between internal and
Describe the general partition external LOBs
DML statement
restrictions
Execute parallel UPDATE and Utilize the DBMS_LOB PL/SQL
Implementing Partitioned Indexes DELETE operations on partitioned package
Describe the different types of tables
Implementing Oracle Advanced
partitioned indexes Queuing
Use the data dictionary views
Plan an indexing strategy to associated with parallel DML Define the advanced queuing
support your applications operations concepts
Describe general partition Identifying New ROWID Structure Create and send messages using
restrictions the ENQUEUE procedure
Describe the new ROWID format
in Oracle8 Administer the queues and queue
Supporting Commands and Guidelines
for Partitioned Tables and Indexes tables
Use the new ROWID format in
Explain the various commands to Oracle8
support partition management
Use the DBMS_ROWID package
Describe restrictions that apply to
certain operations Defining Object Relational Features
Define an object relational
Describe data dictionary tables
database
that provide information on
partitions Describe the object concepts in
Oracle8
Create a basic object type
Create and use an object view
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 20
Exam #1Z0-010 - Oracle8: New Features for Administrators, continued
Using Additional New Features Using Catalog Commands and Reports Describe the connectivity features
Implement new types of constraint in Recovery Manager
Maintain the contents of the Describe the security features
checking and enforcement
recovery catalog Describe the performance benefits
Implement reverse key indexes
Generate reports and lists from the Describe the possibilities of
Describe index-organized tables recovery catalog configuration and administration
Create and use index-organized Create and execute scripts to
tables Implementing Password Management
perform backup and recovery
operations Implement account locking
Identify the new security
enhancements Implement password aging and
Using RUN Commands and Scripts in
expiry
Configure a large pool System Recovery Manager
Global Area (SGA) area Manage backup, copy, restore, and Implement password complexity
recovery operations using the verification
Take advantage of National
Language Support (NLS) Recovery Manager
Migrating Server and Applications
enhancements Create and execute scripts to Explain the Migration Utility
Use external procedures perform backup and recovery
operations Explain the steps to complete a
Describe the Oracle8 raised size migration to Oracle8
ceilings Enhancements to Networking
Explain the migration options
Describe the concept of
Introduction to Recovery Manager
multiplexing
Describe the Recovery Manager
architecture Describe the concept of connection
pooling
Discuss the benefits of using
Recovery Manager Describe the new features of
naming services
Identify the types of backups
Describe the use of the Recovery
Manager Catalog
List associated data dictionary
views
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 21
Test Content Checklist
Identify new SQL keywords for Explain the new partition pruning Relocate and reorganize tables
computing subtotals capabilities
Remove unused columns from a
Identify new sort processing Describe partition-wise join table
options Review partition maintenance Define temporary tables
Explain automatic parallel execu- operations
Identify SQL*Loader enhance-
tion ments
Object Relational Features and LOBs
Summary Management Define LOBs from a DBA perspec- Monitor long-running operations
Build and Manage Materialized tive
Define new constraints features
views for Oracle Summaries Oracle Universal Installer: Migration
and Upgrade
Define new Export/Import features
Build and Manage Dimensions
List the features of the Oracle Availability and Recoverability
Indexes and Index-Organized Tables Universal Installer Enhancements
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 22
Exam #1Z0-020 - Oracle8i: New Features for Administrators, continued
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 23
Regional Service Centers
Sydney, Australia Regional Service Center (direct dial#) +612.9414.3663
Lelystad, Netherlands Regional Service Center (direct dial#) +31.320.23.9894
Tokyo, Japan Regional Service Center (direct dial#) + 813.3269.9620
Latin America Regional Service Center (direct dial#) +1.410.843.4300
North America Regional Service Center (toll-free#) +1.800.891.3626
2. Call the Prometric Regional Service Center (RSC) listed for your country. The RSC numbers are shown in the box
above. If there is a toll-free number to the Regional Service Center for your country, it will be shown in the table
below. For a list of testing sites in your country, please refer to http://www.prometric.com, Test Center Locator.
COUNTRY RSC TOLL-FREE # COUNTRY RSC TOLL-FREE #
Algeria Lelystad Latvia Lelystad
Argentina Latin America Lebanon Lelystad
Australia Australia 1.800.806.944 Lithuania Lelystad
Austria Lelystad 0660.8582 Luxembourg Lelystad
Bahamas Latin America Macau Australia
Bangladesh Australia Macedonia Lelystad
Barbados Latin America Malaysia Australia 1800.80.0508
Belgium Lelystad 0800.1.7414 Malta Lelystad
Bermuda Latin America Martinique Lelystad
Bolivia Latin America Mauritius Lelystad
Botswana Lelystad Mexico Latin America 95.800.332.1034
Brazil Latin America 000.817.965.5340 Morocco Lelystad
Brunei Australia Namibia Lelystad
Bulgaria Lelystad Nepal Australia
Cameroon Lelystad Netherlands Lelystad 0800.022.7584
Canada North America New Caledonia Australia
Cayman Islands Latin America New Zealand Australia 0800.44.1689
Chile Latin America Nigeria Lelystad
China Australia 1.0800.610.0036 Norway Lelystad
Colombia Latin America 980.13.0932 Oman Lelystad
Costa Rica Latin America Pakistan Australia
Croatia Lelystad Panama Latin America
Curacao, NA Latin America Papua New Guinea Australia
Cyprus Lelystad Paraguay Latin America
Czech Republic Lelystad Peru Latin America
Denmark Lelystad Philippines Australia 1.800.1.611.0126
Dominican Republic Latin America Poland Lelystad
Ecuador Latin America Portugal Lelystad
Egypt Lelystad Puerto Rico Latin America
Estonia Lelystad Reunion Island Lelystad
Fiji Australia Romania Lelystad
Finland Lelystad Russia Lelystad
France Lelystad 01.428.93.122 Saudi Arabia Lelystad
Gabon Lelystad Senegal Lelystad
Bahrain Lelystad Singapore Australia 800.616.1132
Georgian Republic Lelystad Slovakia Lelystad
Germany Lelystad 0130.83.97.08 Slovenia Lelystad
Ghana Lelystad South Africa Lelystad
Great Britain Lelystad 08.00.592.873 South Korea Australia 007.8611.3095
Greece Lelystad Spain Lelystad
Guam Australia 1888.249.6392 Sri Lanka Australia
Guatemala Latin America Suriname Latin America
Honduras Latin America Sweden Lelystad
Hong Kong Australia 800.96.8444 Switzerland Lelystad 0800.55.69.66
Hungary Lelystad Taiwan Australia 008.061.1141
Iceland Lelystad Tanzania Lelystad
India Australia Thailand Australia 01.800.611.2401
Indonesia Australia 001.803.61608 Trinidad & Tobago Latin America
Ireland Lelystad 1.800.626.104 Tunisia Lelystad
Israel Lelystad Turkey Lelystad
Italy Lelystad 1.6787.8441 Ukraine Lelystad
Ivory Coast Lelystad United Arab Emirates Lelystad
Jamaica Latin America 1.800.892.1978 United States North America 1.800.891.3926
Japan Tokyo 0120.387737 Uruguay Latin America
Jordan Lelystad Venezuela Latin America
Kazakhstan Lelystad Vietnam Australia 612.9414.3666
Kenya Lelystad Yugoslavia Lelystad
Kuwait Lelystad Zimbabwe Lelystad
December 2001 — Oracle Certification Candidate Guide: Oracle8i Certified Professional Database Administrator 24
Oracle Corporation World Headquarters Oracle Corporation is the world’s leading supplier of
500 Oracle Parkway software for information management, and the world’s
Redwood Shores, CA 94065 USA second largest independent software company. With
Worldwide Inquiries: annual revenues of over $8.3 billion, the company
offers its database, tools, and application products,
Copyright © Oracle Corporation 2001 +1.650.506.7000
along with related consulting, education, and support
All Rights Reserved +1.650.506.7200 (Fax)
services, in more than 145 countries around the world.
Printed in the USA http://www.oracle.com
http://education.oracle.com Oracle is a registered trademark, and PL/SQL,
V.02.01
SQL*Plus, and Oracle8i are trademarks or registered
http://www.oracle.com/education/certification
trademarks of Oracle Corporation. Other names may be
OCP Inquiries:
trademarks of their respective owners.
webteam_us@oracle.com
US Inquiries:
1.800.633.0575