Error message-FAQ

1) “Unable to process your request, please try again”

Issues Remedy
If the Student enters their “Unable to process your request, please try again” –
Aadhaar number in Bank Is this student bank account detail is not seeded with Aadhar?
details then sometimes the
following message is How to verify this?
shown. https://resident.uidai.gov.in/bank-mapper
“Unable to process your
request, please try again” Using the above link, students can confirm whether the Aadhaar
number is seeded with bank.

How to rectify this issue?

If the above link shows “ your aadhar is not linked to a bank. ”

Students are requested to contact their respective bank in person

and submit their aadhar seeded consent form to Branch Manager
for seeding the bank account with aadhar number in NPCI mapper.
https://resident.uidai.gov.in/bank-mapper
2)“Server is busy, try later”
Issues
If Student enters the Aadhaar
number in signup for e-KYC
Verification, then sometimes it
shows following error message.
“Server is busy, try later”
Remedy
“Server is busy, try later” - The error message is shown due to the
students Aadhaar number not linked with any mobile number.
How to verify this?
https://myaadhaar.uidai.gov.in/verifyAadhaar
Using the above link , students can confirm whether the Aadhaar number
is linked with the Mobile number or not
If Mobile number shows Null, then the above message will be shown.
How to rectify this issue?
https://appointments.uidai.gov.in/easearch.aspx?AspxAutoDetectCookie
Support=1
Using the above link, students can locate their nearby enrollment centre
and contact the same to link/update the Phone number.
https://myaadhaar.uidai.gov.in/verifyAadhaar

https://appointments.uidai.gov.in/easearch.aspx?AspxAutoDetectCookieSupport=1
3)“Given mobile number and email already registered”
Issues
If the Student enters their
Aadhaar number in signup
for e-KYC Verification and
enter the email id, mobile
number and create
password then sometimes
the following error
message is shown.
“Given mobile number and
email already registered”
Remedy
“Given mobile number and email already registered” – The error
message is shown since the student has already completed the
signup process with unique identification number and re-entering
the Aadhaar number in signup.
Why this issue occur?
The student might forgot his/her password , hence trying to signup
using the same Aadhaar number.
How to verify this?
Forgot password option will be enabled soon
4) “Invalid Service Code ! ”

Issues Remedy
If the student enters For certificates which are bought online mode:-
Community certificate
Number than sometimes The action is being taken to fetch the Community certificates
the following message is details which are bought before 2018-2019. Soon the certificates
shown. “Invalid Service bought before 2018-2019 will be accepted.
Code ! ”
For certificates which are bought in Card type:-

Applicants who are having the old community (CARD) certificates

are requested to contact their nearby E-sevai and apply new
certificates as soon as possible.