5/17/2024

Quality
Management
Unit 3: Quality and Leadership

3.1. Concept of Leadership

 It can be defined differently based on the perspective of different fields of

endeavor
 It can apply to the military, athletics, education, business, industry, and many
other fields
 In the terms of Quality Management:

Leadership is the ability to formulate a worthy vision and inspire people to make a total,
willing, and voluntary commitment to accomplishing or exceeding organizational goals.

3.2. Roles of a leader

 Aligning personnel with the vision

 Providing a sense of direction

 Communicating effectively and often

 Empowering

 Training and mentoring

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3.2. Roles of a leader (Cont.)

A good leader is……

3.3. Leadership for Quality

 Key elements of leadership for quality

 Customer focus
 Obsession with Quality
 Recognising the structure of work
 Freedom through control
 Unity of purpose
 Looking for faults in systems
 Teamwork
 Continuing education and training
 Emphasis on best practices and peak performance

3.4. Leadership, motivation, and

inspiration
 Understanding individual needs
 Maslow’s Hierarchy of Needs
1. Needs must be satisfied in order from the
bottom up.
2. People focus most intently on their lowest
unmet need.
3. After a need has been satisfied, it no longer
works as a motivating factor.

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3.4. Leadership, motivation, and

inspiration (Cont.)

 Understanding individual beliefs

 Via observing, listening, asking, taking time for trust

 Try to attach organistional goals to their beliefs

3.4. Leadership, motivation, and

inspiration (Cont.)

3.6. Leadership styles

 Autocratic

 Democratic

 Participative

 Goal-oriented

 Situational

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3.7. Leaders as mentors

 Set a positive example

 Establish definite learning goals

 Communicate effectively and often

 Think critically and innovate

 Empower apprentice

 Inspire, support, and encourage

3.8. Leadership versus management

 Trust building and leadership

 Leadership and ethics

 Employees and managers on change

Discussion

1. Are leaders born or made? In other words, is it inherited or learned?

2. Describe Maslow’s Hierarchy of Needs and how it can be used in a total quality
setting
3. What are the differences between Leadership and Management?
4. What are the benefits of mentoring?
5. What leadership style is suitable for Total Quality Management philosophy?
Why?