CAREER EPISODE 3

C. E. 3.1
INTRODUCTION:
TITLE OF Job role: To Inspect and testify the machine amd it’s working and give
training to the customers
PLACE: JAK Machinery, Surat, Gujarat
DURATION: June 2022
POSITION: Machine QC and Customer Service Head

C.E. 3.2
BACKGROUND:
JAK Machinery is a specialized company that offers customized CNC solutions to its
clients. Initially, the company focused on the production and distribution of 3D printers,
which were supplied to various states in India. Subsequently, the company diversified its
product offerings to include CNC routers, CNC wood lathes, and CO2 laser cutting
machines. These products are designed to automate production, increase accuracy, and
reduce dependency on human labor.
JAK Machinery is committed to meeting the unique requirements of each client, and
therefore offers customized CNC solutions. These solutions utilize advanced automatic
CNC technology, such as 4-5 axis routers, stone routers, and 4 & 5 axis lathes, which
provide various features such as turning, carving (3-4-5 axis), shaping, and sanding. This
enables clients to optimize their production processes and achieve better quality
products. Moreover, JAK Machinery has collaborated with subsidiary companies and
existing clients to develop and enhance its CNC technology offerings, thereby expanding
its market reach and delivering even greater value to its customers.

In July 2022, I joined the company as a product designer and customer trainer. My key
responsibilities involve designing a unique and essential product and conducting
rigorous testing to confirm its compliance with all of the machine's specifications.
Additionally, I ensure that the features operate seamlessly in critical areas of the
machine. To accomplish these objectives, I leverage my technical skills and knowledge
of product design to create products that meet high standards of quality and customer
1
satisfaction. Besides, I am responsible for providing training to customers on CAD-
CAM and machine operation.
After receiving training in product design and machine learning upon joining the
company, I provided customer training and service support. While closely monitoring
machine performance, I identified recurring problems that allowed me to optimize and
improve the design. Leveraging my technical expertise in product design and machine
learning, I implemented changes to enhance machine performance and improve the
overall customer experience.

C.E. 3.3
NATURE OF THE PROJECT:

My goal is to ensure the delivery of top-quality machines that are both user-friendly and
tailored to meet customers' unique needs, encompassing all the requisite features. To
achieve this, I closely monitored customer feedback and queries, implementing
necessary changes to enhance the overall product design and functionality. Furthermore,
I ensured that customers received adequate training and support. I also proactively
addressed recurring issues in previous machine designs by incorporating the latest
advancements in machine technology.

C.E. 3.4
AREA OF CONTRIBUTION:

I assumed responsibility for two key segments: conducting quality testing and
inspections of machines, as well as providing training and support to clients. I actively
participated in all phases of the machine production process, beginning with configuring
the machine controllers within the assembled machine body and extending through to
the provision of customer service support. This opportunity allowed me to streamline my
responsibilities in a smooth and systematic manner. To date, I have successfully trained
over 120 customers and tested more than 90 machines since joining the company.

C.E. 3.5
ORGANIZATION STRUCTURE:
Since our company subcontracted activities like machining, plate cutting, powder
coating, and head and tailstock manufacturing to external vendors, we maintained a
moderate level of in-house employees. Hence, I am in direct contact with our managing
director, and it is incumbent upon me to provide regular updates on the status of our
2
machines. Moreover, I am responsible for informing our marketing head of the machine
status, thereby enabling them to prepare clients for upcoming training sessions.
I have a team of three graduated engineers and nine workers who are responsible for
making sure each process is done carefully and accurately. We make sure we meet all
our clients' needs and expectations by paying close attention to the details and making
sure we deliver high-quality services.

JAK Machinery Marketing and Sales

Managing Director Head

(Mr. Jemish Golakiya) (Mr. Jigar Paghdal)

Machine QC head and

Customer coordination

Smit C. Vaghasiya
(myself)

Graduated engineers
team

Work Force

(6 ITI fitters, 3 helpers)

C.E. 3.6
PERSONAL ENGINEERING ACTIVITY:

My role and responsibilities were divided into the following stages:

1. Conducting training sessions for customers on their respective machines and
providing demonstrations to new clients.
2. Providing online services through Anydesk and explaining solutions to
queries via Anydesk or TeamViewer.
3. Conducting machine testing in three different phases:
a) Installing the controller (operating software) and programming software
(Aspire).

3
 b) Adjusting the operating software settings and ensuring all axis
movements, setting machine limits in all axes, testing all sensors, and
entering calibration parameters.
c) Conducting product sampling to examine finishing quality, cutting speed,
spindle speed, and the absence of homing vibrations.

We have improved the tailstock movement technology in our machine by introducing

a linear guideway based sliding mechanism combined with an effective stopper
system. This advancement allows the tailstock to smoothly and precisely slide in any
situation, making adjustments much easier. Additionally, the new stopper system
ensures that the tailstock can be securely locked at any desired position, providing
stability during operation.
One great advantage of this upgraded system is the inclusion of a scale near the lock.
This scale simplifies the process of setting the tailstock based on the size of the job.
Users can simply refer to the scale to position and lock the tailstock according to the
specific dimensions of the job, eliminating the need for additional measurements or
trial and error adjustments. This improvement saves time and effort, making the
overall operation of the machine more efficient.
To ensure proper alignment between the headstock and tailstock Morse Tapers (MTs),
which are used for holding the job, we send the machine body for precise machining.
This meticulous process guarantees parallel alignment of all machined rails, resulting
in accurate centering between the headstock and tailstock.
These improvements in tailstock movement technology, along with the precise
machining of the machine body, contribute to enhanced functionality, stability, and
efficiency in our machine's operations.

C.E. 3.6.1
MACHINE SETUP :
In addition to my responsibilities, I am entrusted with configuring the parameters for
all axes drives, including X, Y, Z, and Angular movements. This involves setting up
the software controller for machine operation, which includes inputting backups and
customizing screen sets to accommodate the unique features and system changes of
each customized machine. Moreover, I install programming software and post
processors tailored to the machine's specific capabilities. To ensure optimal software
performance, I make necessary adjustments to the computer settings. This meticulous
preparation ensures that the computer panel is fully prepared before proceeding to the
next stage.

4
C.E. 3.6.2
MACHINE CALIBRATION:
Calibration is a crucial process that involves establishing the relationships between the
tool, origins, and auto tool centers in a machine. In our machine, we have various
features such as auto tool origin, auto tool changing, auto center, auto feeding , tilt
spindle movement for carving, and others. As a machine setup specialist, my role is to
configure these features by entering the appropriate parameters and performing the
calibration procedure.

After the calibration process, it is necessary for me to assess the machining operation
and compare the dimensions of a design on the machine with the specified dimensions
in the design software. To accomplish this, I provide the design to the machine
operators, who load it onto the machine. Subsequently, I examine the impact of
vibrations (if any), humming, and machine acceleration on the final product. Critical
products with maximum and minimum dimensions are tested on the machine to
ensure its proper functionality. This procedure also enables me to identify any
potential issues or accidents that may arise as a result of modifications in the machine
design or errors in the assembly process.

C.E. 3.6.3
CUSTOMER TRAINING AND SUPPORT:
After completing the final quality control of the machine, I direct my colleague to
distribute video tutorials to our clients. These tutorials cover essential aspects such as
fundamental design, programming techniques, and machine operation procedures. The
objective of sharing these tutorials is to equip our clients for their upcoming offline
training session, which takes place at our designated working area. During this
training session, we provide practical, hands-on training to the clients on their specific
machine, ensuring that they attain the necessary knowledge and skill set to operate it
proficiently.
I begin by introducing the fundamental workings of the machine and outlining the
procedures that will be covered during the training session. I proceed to provide
training on computer-aided design (CAD) in software applications such as Aspire and
Powermill. The training focuses on teaching the clients how to generate toolpaths
within their designs and create programs using our company's post processors. This
process involves setting the origin, configuring job settings, and generating toolpaths
for both 2D and 3D models.

5
I proceed to guide the participants through the operation of the machine, providing
them with a thorough understanding of each controller button's significance and how
to utilize them. I demonstrate the process of activating various tools, accurately fitting
the job, and loading G-code. Moreover, I emphasize the importance of verifying the
accuracy of tool coordinates based on the tool's position and how to identify any
discrepancies. In case of any inaccuracies, I guide them to apply "auto tool zero" to
recalibrate the tool's distance with the center axis or origin of the lathe or router
machine bed, ensuring optimal performance.

C.E. 3.7
SUMMARY:

When I began my role in machine testing and customer training, I recognized the
importance of acquiring strong presentation skills. I was determined to improve my
ability to deliver engaging and effective presentations. Along the way, I also gained
expertise in designing complex and intricately shaped products. This skill allowed me
to create visually appealing designs tailored to the specific requirements of our
clients.
In this company, I have been fortunate to learn at every stage of the machine
assembly and wiring process. Currently, I am responsible for overseeing a team
consisting of 3 engineers and 6 fitters, who assist me in managing machine testing
and providing customer services.
Through collaborative efforts with our machine design team, I had the privilege of
implementing new technological ideas into our machines. This experience allowed
me to explore innovative approaches and contribute to the enhancement of our
product offerings. In my role, I also delved into analyzing the finishing of our
products by considering various aspects of tool geometry, including the rake angle.
This analysis helped me refine our manufacturing processes and achieve optimal
product quality.
Furthermore, my study of CAD & CAM proved invaluable in expanding my
understanding of control engineering principles. It provided me with insights into the
practical applications of essential concepts such as closed loop and open loop
systems, signal flow graphs, root locus, pole zero plot, and Routh array. This
knowledge empowered me to design controllers that effectively regulate these
systems to behave in the desired manner. By continually leveraging this expertise, I
aim to drive continuous improvement in our machines' performance and exceed
customer expectations.