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DOC2079929 Rev1
DOC2079929 Rev1
Name DOC2079929
Revision 1
Originator 212598096_yuan__li
Obsolete Date
Periodic Review
There are no signatures or routes related to this business object.
Obsolesence Approval
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警告 このサービスマニュアルには英語版しかありません。
• サービスを担当される業者が英語以外の言語を要求される場
(JA) 合、翻訳作業はその業者の責任で行うものとさせていただき
ます。
• このサービスマニュアルを熟読し理解せずに、装置のサービ
スを行わないでください。
• この警告に従わない場合、サービスを担当される方、操作員
あるいは患者さんが、感電や機械的又はその他の危険により
負傷する可能性があります。
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경고 본• 서비스
고객의 매뉴얼은 영어로만영어
서비스 제공자가 이용하실
이외의수언어를
있습니다 . 경우 , 번
요구할
• 역본 서비스
서비스를매뉴얼을
제공하는참조하여
것은 고객의 책임입니다
않은 이상. 해당 장비를
(KO)
숙지하지
수리하려고 시도하지 마십시오 .
• 는본 기타
경고 위험으로
사항에 유의하지 않으면제공자
인해 서비스 전기 ,쇼크 , 기계적
사용자 위험 , 또
또는 환자에게
부상을 입힐 수 있습니다 .
ĮSPĖJIMAS Šis eksploatavimo vadovas yra tik anglų kalba.
• Jei kliento paslaugų tiekėjas reikalauja vadovo kita kalba – ne
(LT) anglų, suteikti vertimo paslaugas privalo klientas.
• Nemėginkite atlikti įrangos techninės priežiūros, jei
neperskaitėte ar nesupratote šio eksploatavimo vadovo.
• Jei nepaisysite šio įspėjimo, galimi paslaugų tiekėjo,
operatoriaus ar paciento sužalojimai dėl elektros šoko,
mechaninių ar kitų pavojų.
BRĪDINĀJUMS Šī apkopes rokasgrāmata ir pieejama tikai angļu valodā.
• Ja klienta apkopes sniedzējam nepieciešama informācija citā
(LV) valodā, klienta pienākums ir nodrošināt tulkojumu.
• Neveiciet aprīkojuma apkopi bez apkopes rokasgrāmatas
izlasīšanas un saprašanas.
• Šī brīdinājuma neievērošanas rezultātā var rasties elektriskās
strāvas trieciena, mehānisku vai citu faktoru izraisītu traumu
risks apkopes sniedzējam, operatoram vai pacientam.
WAARSCHUWING Deze onderhoudshandleiding is enkel in het Engels verkrijgbaar.
• Als het onderhoudspersoneel een andere taal vereist, dan is
(NL) de klant verantwoordelijk voor de vertaling ervan.
• Probeer de apparatuur niet te onderhouden alvorens deze
onderhoudshandleiding werd geraadpleegd en begrepen is.
• Indien deze waarschuwing niet wordt opgevolgd, zou het
onderhoudspersoneel, de operator of een patiënt gewond
kunnen raken als gevolg van een elektrische schok,
mechanische of andere gevaren.
ADVARSEL Denne servicehåndboken finnes bare på engelsk.
• Hvis kundens serviceleverandør har bruk for et annet språk, er
(NO) det kundens ansvar å sørge for oversettelse.
• Ikke forsøk å reparere utstyret uten at denne
servicehåndboken er lest og forstått.
• Manglende hensyn til denne advarselen kan føre til at
serviceleverandøren, operatøren eller pasienten skades på
grunn av elektrisk støt, mekaniske eller andre farer.
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警告 本维修手册仅提供英文版本。
• 如果客户的维修服务人员需要非英文版本,则客户需自行提供
(ZH-CN) 翻译服务。
•• 未详细阅读和完全理解本维修手册之前,不得进行维修。
忽略本警告可能对维修服务人员、操作人员或患者造成电击、
机械伤害或其他形式的伤害。
警告 本服務手冊僅提供英文版本。
• 倘若客戶的服務供應商需要英文以外之服務手冊,客戶有責任
(ZH-HK)
提供翻譯服務。
• 除非已參閱本服務手冊及明白其內容,否則切勿嘗試維修設
備。
• 不遵從本警告或會令服務供應商、網絡供應商或病人受到觸
電、機械性或其他的危險。
警告 本維修手冊僅有英文版。
• 若客戶的維修廠商需要英文版以外的語言,應由客戶自行提供
(ZH-TW)
翻譯服務。
• 請勿試圖維修本設備,除非 您已查閱並瞭解本維修手冊。
• 若未留意本警告,可能導致維修廠商、操作員或病患因觸電、
機械或其他危險而受傷。
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Class: Minor
GE and GE Monogram are trademarks of 8 1/2 x 11”
General Electric Company. 24#, White
2-Sided
8 Datex-Ohmeda, Inc., a General Electric Company, 7-Hole Punch
doing business as GE Healthcare. When used in manuals, insert after front cover.
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FMI TYPE
☒Recall/Reportable
☐Business – Mandatory/Not -Reportable
☐Business – On Request/Not -Reportable
Section 1: RESOURCES:
One qualified Field Service Engineer for 1hr. labor. The Field Engineer will need to be GEHC Service trained on the
9100c/Aelite systems. No additional Service training is required.
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Section 9: PROCEDURE
Installation procedure for FMI34089:
Part 1 Get the original System Key Code and Control Board ID number of the machine.
1. Turn on the machine, enter the Service Mode.
2. Enter the “Function Upgrade” to record the Current Option Key (Key Code) and Control Board ID (Fig 1, Fig 2).
Note: The original Control Board ID and Key Code is a mandatory requirement in order to apply for the new
Key Code in the next process.
Note:During the installation process, a Warning message may show, ”Windows Can’t verify the publisher
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5. Click the “Finish” button when it appears, and you will find the shortcut icon in the desktop of your laptop
after the software installed successfully (Fig 8 and Fig 9).
1. Turn off the system and unplug the main power cord.
2. Loosen the thumbscrew that secures the display mounting bracket to the manifold.
3. Move the Display Module slightly right to disengage the mounting pins.
4. Lower the Display Module face down on a supporting pad, disconnect the cable (Fig 10).
Note: Put the Display Module on a proper supporting pad, at least 20cm high, to allow for the cable to
connect with the Display Module.
5. Remove the back cover of the Display Module. Record the DMB serial number in the FMI34089 Field Action
Checklist (Fig 11).
Fig 10 Fig 11
Part 4 Upgrade the “OS” for the Display Monitor Board (DMB)
1. Reconnect the cable of the Display Module.
2. Install the Jumper cap and connect the USB cable to the Mini-USB connector in the DMB (Fig 12).
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Fig 12 Fig 13
3. Reconnect the Main power cord, and then turn on the system.
Note: The display screen will be white after you turn on the system, if it is not white, please verify the Jumper
cap is installed correctly.
4. Connect the other side of the USB cable to your laptop USB port.
Note: It will take about 1 minutes to install the USB port driver. If your laptop can not recognize the board,
please unplug USB cable and re-insert for several times and you can also change another USB port for test.
5. Double click the “9100C OS Update Kit” shortcut icon in your laptop desktop to open the “OS” upgrade
Application.
Note:If the window shows “Serial port can not be found” (Fig 14), refer to step 4 for test.
Fig 14 Fig 15
6. Click “Start” to start the upgrading process (Fig 15).
Note: Do not remove the main power unless the upgrading is completed. If any error happened during the
upgrading, recycle the power and reselect the “Start”.
Fig 16
8. Turn off the system and disconnect the main power cord.
9. Disconnect the USB cable.
10. Remove the Jumper cap.
Note: If the display screen keep white, please verify the Jumper cap is removed.
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6. Rotate the knob to select option of “Function Upgrade” to input the new optional features Key Code, then
click “Save New Key” button, (Fig 22).
Note: Log in the website of http://www.docodes.com to apply for the new optional features Key Code (refer
to TRM 8.1.1). The old Key Code and Board ID are needed to apply for the new Key Code (Part 1 step 2). If you
have difficulty to get the access of the website, please connect the region GE FE technical supporter for help.
7. Turn off the system and disconnect the main power cord.
8. Reassemble the speaker if you have disconnected in the previous step.
9. Reassemble the back cover of the Display Module.
10. Re-install the Display Module to the machine.
Please do the Alarm test per 9100c TRM section 3.10. No need to do the other Checkout Procedures listed in
9100c TRM section 3.
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Field Action Kit – Installation FMI Kit 2107811-130 (For other affected countries other than China
and Korea.)
Procedure Expected Results Actual Result (Pass/Fail) Comments
Install FMI kit 2107811-130 according to the FMI kit 2107811- ☐ FMI Kit 2107811-130 is
FMI 34089 instruction DOC2079929 Rev.1 130 can be installed successfully.
section 9 part 1 to part 6 with reference to successfully
9100c TRM M1207026. installed. ☐ FMI Kit 2107811-130 is
NOT installed successfully.
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Implemented fix/modifications per FMI This code should ONLY be used when
instructions; include testing performed (if the service work is completed per the
The Field Action has been required per the FMI Instructions) Attach FMI instructions.
completed on given serial number and/or provide test & inspection
1 Completed
per instructions. document objective evidence as required This code should NOT be used to
to your Service Record *or submit to describe that the initial
Service Admin /OP’s team. contact/inspection is complete when
the FMI was not executed.
Document details of why field action is This code should ONLY be used when
The Field Action is not required not required in the Service Record or criteria a-f applies
because: submit objective evidence to Service This code should NOT be used when the
a) Consignee List was Incorrect Admin/ OP’s team. field action cannot be executed due to:
b) Later Version SW • Being unable to schedule the
c) FMI previously installed a) Consignee List was Incorrect unit (storage, war,
d) Other Hardware changes b) Later Version SW postponement) – See Code 3
2 Not Required
invalidating FMI c) FMI previously installed • Customer refuses the Recall –
e) Customer altered equipment d) Other Hardware changes See Code 4
f) Equipment was scrapped invalidating FMI • Cannot Locate the unit -See
destroyed (Do NOT use the term e) Customer altered equipment Code 5
retired for scrapped/destroyed f) Equipment was scrapped destroyed
equipment) (Do NOT use the term retired for
scrapped/destroyed equipment)
The Field Action is not executed a, b, c; Document details of why field This code should ONLY be used when
because: action was not executed and what was criteria a-d applies
a) System is in a storage location done with the kit (left with system or This code should NOT be used when:
and field action kit has been placed returned to warehouse); in the Service • The customer has provided a
with device Record or FMI Completion Certificate specific future date to execute
b) For consignees (distributors), Report (Distributor) and submit objective on the field action – this is not a
confirmed receipt of kit by evidence to Service Admin/ OP’s team. Postponement
3 Not Executed consignee • Customer refuses the Field
c) The device is not reachable due to d; attach postponement letter to Service Action – See Code 4
War, Natural Disasters, Embargo, Record or submit to Service admin. or • Cannot Locate the unit - See
Quarantine, political unrest, and a Service Manager/OP’s team. If customer Code 5
field action kit has been reserved refuses to sign postponement letter: note
d) Customer postponement with no that on the letter, sign, date and include
date when field action can be your SSO.
executed.
Document details of why field action was This code should ONLY be used when
not executed; attach customer signed criteria a-c applies
Consignee/Customer refuses
refusal letter to Service Record or send This code should NOT be used when:
delivery or installation of field action
document to your Service admin/OP’s • Field action was not required –
kit and one of the following criteria
team before closure. See Code 2
applies:
If customer refuses to sign, document that • Field action was not executed -
a) Consignee refuses delivery of the
attempt in detail on the Refusal and/or See Code 3
field action kit.
4 Refused b) Customer refuses to have field
Location Unknown Form or in the Service • Cannot Locate the unit - See
Record. Escalate to Director of Service Code 5
action kit installed.
(DOS) or Service Manager. They will
c) Consignee/Customer has not
complete second attempt by contacting
responded after 3 attempts
higher authority at site.
(separate days) to contact.
The second attempt should be
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Document attempts using the 3 Attempts This code should ONLY be used when
in the “Refusal and/or Location Unknown the device cannot be located.
Form or record the required attempt This code should NOT be used when:
documentation in the Service Record. • The Field Action is not required
Documentation” included in the FMI – See Code 2
instructions. • The Field Action could not be
• First attempt must always be a executed due to getting access
two-way interaction between GE to the system – See Code 3
and the consignee (Distributor or • Customer refusal – See Code 4
End user).
• The person contacted by GE must
be a credible individual with
accurate knowledge of medical
device locations.
• This may also include physical
searches on site. Note: The
responsibility to track device
locations does ultimately belong
to the consignee.
• If the unit is not found at this site
but customer states that it has
moved to another site, document
where it has moved to, close as a
code 5 and the FMI Admin will
alert the appropriate FE.
MOST COMMON CODE 5 SCENARIOS
Consignee/Customer or Field
Location SCENARIOS: it is not possible cover all
5 Unknown
Engineer cannot find the device.
scenarios but below are a few examples:
Consignee has donated the device to
business “X”. OR
Consignee has sold the device to “X” OR
Customer says, “I don’t know where it is”
OR “I never had it” OR “It isn’t in my
inventory”
FE closes dispatch as “Location Unknown”
or “Equipment cannot be Located”, with
the first attempt completed either in the
“Service Record with all required
information or the “Three Attempts Form”
and either attach to the Service Record or
send to your Service Admin/OP’s team
before closure.
Customer says, “I don’t know where it is,
but I had it” OR “it is in my inventory but
we don’t know where it is”.
• FE should ask customer to
continue looking for it, Service
Manager/DOS/FE will then call
customer back in 1-2 weeks.
Customer may call FE sooner if
they get any new information.
• If customer still cannot find the
device, FE closes dispatch as
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“Location Unknown” or
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Completion Date
System ID Model Number Serial Number Completion Status*
(dd-mmm-yyyy)
☐1-Completed
☐2-Not Required
☐3-Not Executed
☐4 – Refused
☐5 – Location Unknown
☐1-Completed
☐2-Not Required
☐3-Not Executed
☐4 – Refused
☐5 – Location Unknown
☐1-Completed
☐2-Not Required
☐3-Not Executed
☐4 – Refused
☐5 – Location Unknown
☐1-Completed
☐2-Not Required
☐3-Not Executed
☐4 – Refused
☐5 – Location Unknown
*Refer to FMI Completion Guide
______________________________________________
Comments:
_____________________________________________________
_____________________________________________________
Please provide the signature of the individual submitting this report with responsibility.
Signature: _____________________________________________
Title: __________________________________________________
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System ID or Device Serial Number and description of Medical Device(s) transferred or sold to
Consignee/Customer:
We, <Consignee/Customer Name>, have elected to postpone the updates required by the Medical Device
Correction referenced above because one of the following conditions exist (Check that which applies).
Device has been un-installed and a return to service date is unknown at this time
Device cannot be taken out of service at this time, future availability is not known
Device has been damaged or modified, such that the updates cannot be made. The schedule for
repairs to the device is not known.
Device believed to be in Consignee/Customer inventory, but cannot be located at this time
OTHER: _________________________________________________________________
Disposition of associated Medical Device Correction Kit. (Check that which applies).
We, < Consignee/Customer Name >, understand the purpose of the correction and associated risk, and will
notify GEHC when the device has been located and is available for updates, or when the updates have been
completed.
Please provide the signature of an individual with responsibility for risk and compliance.
Signature: _____________________________________________
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Title: __________________________________________________
NOTE: Translated versions available at http://supportcentral.ge.com/products/sup_products.asp?prod_id=144130
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We, <Consignee/Customer Name>, have elected not to accept the updates required by the
Medical Device Correction referenced above.
Please provide the signature of an individual with responsibility for risk and compliance.
Signature: ________________________________________________________________
Printed Name: _____________________________________________________________
Title: _____________________________________________________________________
Facility Name (i.e. Clinic or Site Name): ________________________________________
Address: __________________________________________________________________
City/State/Country: ________________________________________________________
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***NOTE: 2nd and 3rd attempts may be more appropriately made by the FMI program team. ***
Attempt 2
Device Name and Serial/ID Number: ______________________________________________________________
Name of the person making the contact (SSO# if applicable): _________________________________________
Date of the Contact (dd/mmm/yyyy): ______________________________________________________________
Contact’s Name: ________________________________________________________________________________
Contact’s Title/Position: __________________________________________________________________________
Contact's Facility Name: _________________________________________________________________________
Response: _______________________ ______________________________________________________________
Contact Method (i.e.; email address, phone) ________________________________________________________
Attempt 3
Device Name and Serial/ID Number: ______________________________________________________________
Name of the person making the contact (SSO# if applicable): _________________________________________
Date of the Contact (dd/mmm/yyyy): ______________________________________________________________
Contact’s Name: ________________________________________________________________________________
Contact’s Title/Position: __________________________________________________________________________
Contact's Facility Name: _________________________________________________________________________
Response: _______________________ ______________________________________________________________
Contact Method (i.e.; email address, phone): ________________________________________________________
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