01/12/2020

Unit 3

TT3170: QUALITY MANAGEMENT

Department of Textile & Clothing Technology
University of Moratuwa

At the end of this lecture you should have an

understanding of
The importance of quality awards
The significance of various international
quality awards

What are the awards available in the University

for a BSc Engineering student of this
Department?
MAS Award for the best overall student
A&E Award for the best industrial trainee
Hirdaramani Memorial Trust Gold Medal/Award for the
highest first-class OGPA
Faculty of Engineering Gold Medal
Dayantha Wijesekera Gold Medal for best overall-
graduating student
Migara Ranatunga Training Award
Manamperi Award

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Are these awards important? If so why? If not

why not?

The University has instituted an annual award

for the best academic department. You are
responsible for drawing up the criteria for the
award. In your group formulate a scheme for
evaluating the departments for the award.
(Please prepare one or two slides in
PowerPoint for your scheme.)

A quality award is an instrument of total

quality management through which quality
can be assessed and improved.
Quality awards provide an excellent source
for monitoring progress and identifying
opportunities for improvement.

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Deming Prize
Baldridge Award
EFQM Excellence Award
Various National Awards

Earliest Quality Award – established in 1951

Established in Japan by the Union of
Japanese Scientists and Engineers(JUSE)
Originally known as the Japan Quality Medal
Named in honour of W Edwards Deming
Honours private and public organizations
for the successful implementation of quality
control activities

Policies Quality assurance

Organization Maintenance
Information Improvement
Standardization Effects
Human resources Future plans.

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Unlike other awards does not have a model

framework into which the competitors must
fit
The Deming Prize Committee does not
specify what issues the applicants must
address - the applicants themselves are
responsible for identifying and addressing
such issues

Categories of the Deming Prize are:

Deming Prize for Individuals
Deming Distinguished Service Award for
Dissemination and Promotion (Overseas)
Deming Prize
Deming Grand Prize (former Japan Quality Medal)

Malcolm Baldrige National Quality Award

(MBNQA)
Established by the U.S. Congress in 1987 to
raise awareness of quality management and
recognize U.S. companies that have
implemented successful quality management
systems
Named after the late US Secretary of
Commerce Malcolm Baldrige

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Managed by National Institute of Standards and

Technology of the U.S. Commerce Department
Administered by ASQ
Given in six categories:
Manufacturing
Service Company
Small Business
Education
Healthcare
Non-profit

The Baldrige National Quality Program

(BNQP) establishes the guidelines and the
criteria that organizations can use to
evaluate their performance or to apply for
the Malcolm Baldrige National Quality
Award.

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Visionary Leadership: Senior leaders' capacity

for setting directions for the organization by
action and by example.
Customer-Driven Excellence: The
organization's focus on the customer and the
ability to ensure that its operations meet their
needs and expectations.
Organizational and Personal Learning: The
ability of the organization to acquire, share, and
use information to improve.

Valuing Employees and Partners:

Commitment to employees and partners
(such as suppliers and subcontractors) in
order to optimize the opportunities for
success in their work environment and
contributions to the organization.
Agility: Ensuring flexibility and the ability to
act speedily.
Focus on the Future: Operating
strategically and ensuring a long-range
orientation.

Managing for Innovation: The capacity to

develop creative and effective products,
services, and processes.
Management by Fact: Reliance on data and
analysis in decision-making.
Public Responsibility and Citizenship:
Proactive and responsive commitment to
the needs and concerns of the community and
larger public.

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Focus on Results and Creating Value: The

orientation to managing key outcomes for
accomplishing the mission, meeting
customer and market requirements, and
creating value for key stakeholders
Systems Perspective: The ability of the
organization to view its operations holistically
and understand how its parts interact, and the
ability to align activities effectively

Leadership (120 points): How upper management

leads the organization, and how the organization leads
within the community.
Strategic Planning (85 points): How the organization
establishes and plans to implement strategic directions.
Customer & Market Focus (85 points): How the
organization builds and maintains strong, lasting
relationships with customers.
Information, analysis and knowledge management
(90 points): How the organization uses data/
information to support key processes and manage
performance

Human Resource (85 points): How the organization

empowers and involves its workforce.
Process Management (85 points): How the
organization designs, manages, and improves key
processes.
Results (450 points): How the organization performs
in terms of customer satisfaction, finances, human
resources, supplier and partner performance,
operations, governance and social responsibility, and
how the organization compares to its competitors.

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The seven criteria categories are

subdivided into 18 items and 29 areas to
address
Scoring for each criterion involves the
assessment of three dimensions:
Approach (method)
Deployment (extent)
Results (outcomes)

EFQM (the European Foundation for Quality

Management) is a not-for-profit membership
foundation based in Brussels
Established in 1989 to increase the
competitiveness of the European economy
Initially founded by fourteen European
businesses
Initially 67 members

European Quality Award established in 1991 to

recognize companies showing a high level of
commitment to organizational excellence
EFQM Excellence Model introduced at the
beginning of 1992 as the framework for
assessing applications for the European
Quality Award
Renamed EFQM Excellence Award

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Four categories:
Large Private Sector (over 1000 employees)
Small / Medium Private Sector (less than 1000
employees)
Large Public Sector (over 1000 employees)
Small / Medium Public Sector (less than 1000
employees)

Applicants will either be recognized as

"Finalists“
"Prize Winners" or
"Award Winners"
An "Award Winner" is an organisation that is
able to demonstrate that they are considered a
role model for the Fundamental Concepts of
Excellence, as defined in the EFQM Excellence
Model.

The EFQM excellence model is a non-

prescriptive business excellence framework for
organizational management designed to help
organizations to become more competitive.
Provides a framework allowing organisations
to determine their current "level of excellence"
and where they need to improve their efforts.
Helps to ensure that business decisions
incorporate the needs of all stakeholders and
are aligned with the organisation's objectives.

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Consists of three components:

Eight core values or key management principles
that drive sustainable success
Nine criteria
RADAR logic continuous improvement cycle

Adding value for customers

Creating a sustainable future
Developing organisational capability
Harnessing creativity and innovation
Leading with vision, inspiration and integrity
Managing with agility
Succeeding through the talent of people
Sustaining outstanding results

Five Enablers
Leadership (100 points)
People (90 points)
Policy & Strategy (80 points)
Partnerships and resources (90 points)
Processes, products and services (140 points)
Four Results – pertaining to
People (90 points)
Customer (200 points)
Society (60 points)
Business (150 points)

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RADAR logic:
Determine the Results aimed at as part of the
strategy
Plan and develop a set of Approaches to deliver
the required results now and in the future
Deploy the approaches in a systematic way to
ensure implementation
Assess and Refine the deployed approaches
based on monitoring and analysis of the results
achieved and ongoing learning

An annual Award to recognize Sri Lankan

Organizations that excel in quality
management and quality achievement.
Organized and implemented by the
Marketing and Promotion division of Sri
Lanka Standards Institution

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Evaluation Criteria
Leadership
Strategic Planning
Customer Focus
Measurement, Analysis and Knowledge Management
Workforce Focus
Processes Management
Results
This set of criteria is based on the criteria used
for the Malcolm Baldrige National Quality
Awards in the USA.

Twelve eligibility categories:

Large Manufacturing / Service / Education / Health
Care
Medium Manufacturing / Service / Education / Health
Care
Small Manufacturing / Service / Education / Health
Care
(Large - more than 250 full-time employees,
Medium - from 50 up to 250 full-time employees,
Small - less than 50 full-time employees)

Type of the Awards

National Quality Award

Merit Award
Commendation Certificate

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