Quỳnh: Good morning, GS25 store, store manage, Quỳnh speaking, how can I help you.

Huyền: Good morning. My name is Huyền and I’m calling about the price on the invoice was wrong.
It was terrible.

Quỳnh: Oh dear I’m sorry about that Huyen. Can you tell me the details of the problem?

Huyền: OK. Yesterday, I went to your store to buy sticky rice products and saw that the price of
sticky rice was being reduced to fifteen thousand a kilo.I bought ten pounds, then I paid 180
thousand by credit card because I was busy, I was in a hurry so I didn't see and check the invoice.
After I got home, I checked the bill and found that the invoice I received was wrong. I do not
understand. Should my bill be reduced?

Quỳnh: I understand .I'm sorry about that. Can you tell me the invoice number, the date and time
you pay and the employee name on the invoice so i can check it for you on the system.

Huyền: OK. Invoice code is 3476, at eight o’clock, on March 13, the employee’s name is Vo Khanh
Linh.

Quỳnh: Yes,I just checked the price of sticky rice products at the store, actually the price of rice has
dropped to 15 thousand 1kg, starting to decrease 2 days ago and the store has changed the new
price list for all kinds of rice on the system but the staff forgot change the price list of rice that you
buy. it's our fault. I will refund you the change by giving you a 40% discount for your next purchase.
Please read your phone number so I can take notes

Huyền: Ok, I’d be happy with that. My phone number is 08633500315

Quỳnh: all right, I will read your phone number again to confirm is 08633500315 and your name is
Huyen

Huyền: That’s right.

Quỳnh OK,I will make a note on the system. Is there anything else that I can help you with?

Huyền: No, thanks for all your help. Bye.

Quỳnh: Goodbye.