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SOW - CalSAWS Consortium - Amazon (Proquire, LLC) - Training
SOW - CalSAWS Consortium - Amazon (Proquire, LLC) - Training
SOW - CalSAWS Consortium - Amazon (Proquire, LLC) - Training
Statement of Work | Version 20231207.0 | © 2024 Calabrio, Inc. | Proprietary and Confidential Page | 1
Location: Americas
THIS STATEMENT OF WORK (“SOW”) is made and entered into by and between Calabrio Inc , a Delaware
corporation with its principal office at 241 N. 5th Ave. Minneapolis, Minnesota 55401, USA (“Calabrio”)
and Proquire, LLC (“Partner”), to be effective as of the Effective Date below. This SOW must be executed by the
"Last Day to Execute SOW" date referenced on page 1. If the SOW has not been signed by that date, the parties
agree to review the SOW to ensure the obligations are still applicable before commencement of signatures.
Customer agrees to purchase, and Calabrio agrees to provide certain services and deliverables (“Services”) as
defined in this SOW. This SOW shall, at all times, be governed by the Agreement entered into between Calabrio
and Customer. Calabrio may engage a Certified Calabrio Implementation Partner to fulfill the requirements of
this SOW.
Subject to resource availability, project resources will be assigned approximately three (3) weeks after receipt of
an executed SOW and valid purchase order. All services for implementation and training will be provided in
English. Services will be provided during business hours unless specifically called out in a deliverable in this
SOW. Business hours are Monday through Friday, 8:00 am to 5:00 pm in the local time zone of your primary
Calabrio office, excluding defined Calabrio holidays. Services required outside of business hours that are not
specifically described within this SOW will incur additional charges, pending an approved change order.
1. DESCRIPTION
Accenture/CalSAWS is purchasing Calabrio Professional Services to perform 3 (three), 1 (one) day onsite
training sessions. Each onsite training session will be for 1 (one) day/ 6 (six) hours per day. There will be 3
(three) separate locations for the 1 (one) day training. Training will be focused on Classic Calabrio WFM and
the agenda will be determined prior to going onsite for training.
Customer is purchasing 30 hours of Consulting to be used for remote training sessions for Classic Calabrio
WFM. Training sessions will be a minimum of 1 (one) hour and are not to exceed 4 (four) hours. Time will be
allocated to meet with the customer prior to remote training to create the agenda and to prep for the training
event.
The following items will be discussed to determine how the 30 hours will be used:
Note:
Onsite training and remote training hours need to be used within 6 (six) months of signing the SOW.
Any unused hours will be considered used, and the project will be closed. If additional hours are needed
a Change Order or new SOW will be needed.
2. PARTNER/CUSTOMER RESPONSIBILITIES
• Identify a customer resource who is the primary contact for approving requests for work to be conducted
under the days purchased in this SOW.
• Identify a customer resource who is the primary point of engagement.
• Provide access to Calabrio system for the services work to be conducted.
3. CALABRIO RESPONSIBILITIES
4. TRADEMARKS/PATENTS
Calabrio and the Calabrio logo are registered trademarks of Calabrio, Inc. All other trademarks
mentioned in this document are the property of their respective owners. In addition, Calabrio owns
several patents and has other patent pending applications. All technology mentioned in this document
are property of Calabrio.
IN WITNESS WHEREOF, the parties have caused this Statement of Work to be executed by their duly
authorized representatives to be effective as of the Effective Date.
5. SERVICE TERMS
Statement of Work | Version 20231207.0 | © 2023 Calabrio, Inc. | Proprietary and Confidential Page | 3
providing personal data or protected information to Customers and/or Resellers during or in advance of
the performance of the Services.
Acceptance
Acceptance shall be based on defined Deliverables in this SOW, or documented product functionality for
the version installed and licenses purchased
After Calabrio completes a deliverable, or a defined milestone in the project plan, the Customer shall
perform their own testing to determine acceptance. Customer shall provide notice to Calabrio of any
failure or non-acceptance within ten (10) business days of delivery or notice of milestone completion
If the Customer does not notify Calabrio of a failure within the ten (10) business day period, the
deliverable or functionality will be deemed accepted by the Customer
Customer agrees not to withhold acceptance for issues that have minor business impact or accepted
workarounds
Delays or Inactivity
This Statement of Work asserts each party’s obligations related to the project. Calabrio commits to
deliver this project pursuant to a mutually agreed project timeline at the start of this project. Any
impacts to the approved project timeline which result in Calabrio resources not being able to complete
the scheduled work due to customer delays or cancellations will result in a billable Change Order.
Scenarios that may result in a billable Change Order include, but are not limited to, the following:
• Extension of UAT beyond the agreed upon timeframe per the approved project
timeline, notwithstanding Calabrio-specific issue resolution, will be seen as
project acceptance. Should UAT then be completed outside of the agreed upon
timeline and issues be identified, all work to resolve said issues may be deemed
as billable.
• Projects that run outside of the mutually agreed to and approved project
timeline due to customer delay (i.e., delays in completion of Technical Design
Document and Business Requirements Document. ACD not ready,
environmental issues, delays in environment access or credentials, etc..) and
have a net result of follow-up calls and re-engagement calls may be deemed as
billable for the added work.
In addition to the potential for additional services fees due to delays to the planned work according to
the approved project timeline, the event of a customer project delay of more than fifteen (15) business
days, Calabrio reserves the right to place the project on hold. If the project is placed on hold, Calabrio
will suspend performance of services and release assigned Calabrio project resources. Customer must
provide Calabrio with a minimum of ten (10) days’ notice to re-start a project on hold and re-assign a
Statement of Work | Version 20231207.0 | © 2023 Calabrio, Inc. | Proprietary and Confidential Page | 4
project team. If a project has been placed on hold, the parties agree to review the SOW prior to
restarting the project to ensure the obligations are still applicable. If deliverables must be repeated, or
obligations require additional resource time due to the elapsed time the project was placed on hold,
additional charges will apply and will be presented to the customer via an executable change order to
the SOW.
If a project has not started or a project timeline has not been mutually agreed to within six (6) months
from the SOW execution date, or if a project has been placed on hold for a period of six (6) months or
more and the parties have not defined a mutually agreeable date to re-start the project, Calabrio will
invoice for all remaining professional services fees and close the project. Once the project is closed, a
new SOW and Quote will be required to resume any professional services related to this project.
Cancellations within one (1) week of the session are subject to a rescheduling fee of 50% of the
booked training/workshop.
Cancellations within one (1) business day of the session are subject to a rescheduling fee of 100%
of the booked training/workshop.
A billable Change Order and Quote will need to be executed before the training/workshop can
be rescheduled.
Calabrio strives to ensure training and workshops take place as scheduled, however, in the
unusual event that a class or workshop must be cancelled, Calabrio will not provide
compensation for any external costs of cancellation, such as Customer hourly compensation or
Customer travel costs.
Statement of Work | Version 20231207.0 | © 2023 Calabrio, Inc. | Proprietary and Confidential Page | 5
IN WITNESS WHEREOF, the parties have approved this SOW and accepted by an authorized representative of
each party as of the SOW Effective Date. The exchange of a fully-executed SOW (in counterparts or otherwise)
by facsimile or email shall be sufficient to bind the parties to the terms and conditions of this SOW.
Title Title
Billing Address:
Statement of Work | Version 20231207.0 | © 2023 Calabrio, Inc. | Proprietary and Confidential Page | 6