A

SUMMER INTERNSHIP REPORT

ON
FINANCIAL ANALYSIS

MASTERS OF BUSINESS ADMINISTRATION

UNDER THE GUIDANCE OF
DR.ANURAG KUSHWAHA
SUBMITTED BY
ROHAN SINGH
22MBA0017
DEV BHOOMI UTTARAKHAND UNIVERSITY
CHAKRATA ROAD, NAVGOAN, MANDUWALA,
DEHRADUN UTTARAKHAND

1|P ag e
2|P ag e
 DECLARATION
I Rohan Singh, student of Master of Business Administration (MBA),
Dev Bhoomi Uttarakhand University, Dehradun .Ihereby declare that
this report “Financial Analysis at VOLTAS LIMITED” Under the
guidance of DR.ANURAG KUSHWAHA

I also declare that this design work is the result of my trouble and has
not been submitted to any other University or Institution for the
award of any degree, or particularfavour whatsoever. All the details
and analysis handed in the report hold true to the stylish of my
knowledge.

3|P ag e
 ACKNOWLEDGEMENT

It’s my opportunity in lettering this acknowledgement to show

gratitude all those who gave their views and suggestion for selection
in the completion of my internship at VOLTAS LIMITED beginning 19th
June to 4th August 2023.I Would like to take up this opportunity to
convey my deep sense of gratitude toMy internal guide and Principal
for providing an opportunity to do this project and internship.I
ardently thank

Mr.Jogindra Singh, area sales manager for having devoted some of

their precious time and for their guidance. I also show gratitude
them for the rich practice that I have derived by functioning on this
project under their supervision. This project would not have been
successful without his constant guidance and support of my
institutional guide, Mr. Shubham Sharma. Who take keen attention
in my project to make it a useful put into effect. I also enlarge my
thanks to all staffs of the corporation. Final but not the smallest
amount, my gratitude to my beloved contacts who have helped a lot
during the project for the victorious achievement.

Place: Rohan Singh

Date: 22MBA0017

4|P ag e
 INDEX

CONTENT

Topic Page
No.
Declaration 3
Acknowledgement 4
Abstract 5
CHAPTER-1 7
Introduction 8
Research question 12
Objective of Study 15
List of key Variables 18
CHAPTER-2 20
Company Profile 21

Mission 23

Vision 25

CHAPTER-3 26
Research Methodology 27

5|P ag e
Data collection and method 29
Place & Distribution 30
Price 31
Place 32
Data collection and technique 33
Ethical consideration 35
CHAPTER-4 37
Finding of Study 38
CHAPTER-5 40
Discussion 41
CHAPTER-6 43
Conclusion and recommendation 44

6|P ag e
 ABSTRACT

This project deals with the financial analysis of the company, how
company deals with their financial factors, what are the techniques
and tactics being use by the company in order to expand their
business. The journey of their products to reached to the good
heights. How company use different marketing strategies, after
keeping in mind the financial factors. Implementation of TDS and GST
how they affect their business.

Advertising strategies their business models. The vision and mission

of the company. From all these data it is notified that the company is
doing very well in FMCG sector there were some ups and downs but
at the end company is moving towards a great success

7|P ag e
 CHAPTER – 1

8|P ag e
 INTRODUCTION
Voltas is an Indian multinational company that specializes in air
conditioning, refrigeration, and engineering solutions. Founded in
1954, it is a part of the Tata Group, one of India's largest and most
respected conglomerates. Voltas has established itself as a
prominent player in the air conditioning and cooling industry,
offering a wide range of products and services for residential,
commercial, and industrial applications.

The company is known for its innovative and energy-efficient air

conditioning systems, which cater to diverse customer needs. Voltas
also provides refrigeration solutions, electromechanical projects, and
engineering services, making it a comprehensive provider in the field
of climate control and cooling technologies.

POINTS INFORMATIONS
Company Name Voltas
Date of Establishment 1954
Founder Tata Sons and Volkart Brothers
Parent Tata Group
Establishment Place India
Registered Address Voltas House “A”,Dr.Babasaheb
Ambedkar
Road,Chinchpokli,Mumbai,Maharastra
NetWorth INR 66.33 Billion (US$930 millions)
Telephone No. 022 6665 6666
Company Status Active
Website www.voltas.com

9|P ag e
Products
 Air Conditioner

 Air Cooler

10 | P a g e
  Refrigerators

 Water Purifie

11 | P a g e
Establishment
Voltas innovated on 1954. The company was collaboration between
Tata Sons and Volkart Sisters. Voltas offer a broad range of cooling
merchandise with Air Coolers, Commercial Refrigeration, Water
Coolers and Water Dispensers. Piecemeal from being the best in
consumer products.

Voltas logo

Networth
Networth Voltas is an Indian transnational company. The corporation
manufacture home appliance and consumer electronics. In 2018, the
company networth is$66.03 billion (US$ 930 million). If you want to
know anything differently about the Voltas Company. Delight note
below we will try to give in order.

12 | P a g e
 RESEARCH QUESTIONS

Research Questions

1. This set of questions is for academic design of the study of

Voltas Air conditioner request

How many years old you are?

o 15- 25

o 26- 35

o 36- 50

o above 50

2. How many members are there in your household?

o lower than 3

o 3- 6

o 6- 9

o further than 9

3. What’s your family Annual Income Scale?

o lower than 5 lac

o 5 Lac- 10 Lac

o 10 Lac – 20 Lac

o further than 20 Lac

13 | P a g e
4. How numerous AC ” s do you have in your ménage?

o 0- 1

o 2- 4

o 4- 6

o further than 6

5. Which Brand( s) of AC do you have? If you have given 1 or further

in former response

o Voltas

o LG

o Samsung

o Hitachi

o Videocon

o Whirlpool

o Other

14 | P a g e
6. Which brand of AC have you lately bought

o Voltas

o LG

o Samsung

o Hitachi

o Videocon

o Whirlpool

o Other

7. What are the factors a opting 8 a brand

o Brand Fashion ability

o announcement

o Current trend

o Finance option

o Brand Image

15 | P a g e
 OBJECTIVE OF SYUDY

It designs, develops, manufactures and sells goods with air

conditioners, air coolers, refrigerators, washing machines, dish
washers, broilers, air cleansers, water dispenser. Voltas is India's
major air exertion company by request allocate.

General objects;
 Then are some general objects of Voltas Company
 To give innovative and energy-effective results for cooling and air
exertion
 To deliver high- quality products and services that meet client
requirements and prospects.
 To foster a culture of nonstop enhancement and functional
excellence.
 To promote sustainability and environmentally friendly practices
in all aspects of the business.
 To maintain a strong request presence and expand into new
requests encyclopaedically.
 To pay competitive hires
 To offer hand gratuities, like unlimited holiday or platoon
appreciation events
 To give safer and further health-conscious working surroundings
 To give particular growth and development openings
 To give impulses to motivate workers

16 | P a g e
Specific Objective

1. Boost your product or service's request share perfecting the

number of goods or services you vend to guests involves adding
overall request share. produce and use your listing of guests and
connections to find indeed more potential guests. The further guests
using the products, the advanced your request share.

2. give openings for brigades to ameliorate their leadership chops

Strong leaders motivate and encourage their brigades to ameliorate.
Whether leadership training openings are offered to lower- position
workers or administrative staff members, an association can greatly
profit from these chops.

3. Reduce hand development and increase satisfaction workers are

generally more likely to contribute precious systems and ideas if they
enjoy working at a company. So, to reduce hand development, your
business ideal should concentrate on perfecting hand satisfaction.
Consider offering platoon members value through competitive hires,
growth openings, education payment programs, unique gratuities or
flexible work schedules

4. Reach out to further community members being active and

engaged in the community are a great way to connect with implicit
original guests and can help you establish stronger

17 | P a g e
 5. Maintain or increase gains especially with start- up businesses,
maintaining a steady profit can be challenging over the first many
times. Setting an objective with supporting pretensions for
maintaining gains is an effective way to insure a business remains
financially stable. -

 Developing advanced cooling technologies to enhance energy

effectiveness and reduce environmental impact.
 Expanding their product portfolio to feed to a wide range of
client requirements and preferences.
 Strengthening their distribution network to reach further
guests and increase request penetration.
 Enhancing client service and after- deals support to insure
client satisfaction and fidelity.

18 | P a g e
 List of Key Variables of Voltas Ltd

Income Statement of Voltas Ltd.

Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar- Mar-
Field
23 22 21 20 19 18 17 16 15 14 13 12 11 10 09 08 07 06 05 04
Total
9498.7 7934.4 7555.7 7658.0 7124.0 6427.8 6095.0 5746.6 5183.0 5266.0 5530.9 5185.7 5191.3 4805.8 4325.9 3202.9 2526.7 1954.4 1477.0 1359.9
Revenue/Income (
7 5 8 8 7 7 2 5 9 4 6 4 8 8 0 3 4 4 7 5
Cr)
Cost Of Revenue 7378.1 5896.6 5583.2 5573.1 5277.9 4607.5 4319.3 4126.9 3606.5 3873.8 4799.5 4379.4 4237.0 3854.2 3655.8 2658.8 2160.3 1662.9 1256.4 1145.4
(Cr) 8 6 4 3 4 5 7 2 3 0 6 8 3 9 9 6 1 6 5 0
Gross Profit 2021.1 1944.4 1873.3 2084.9 1846.1 1820.3 1775.6 1619.7 1576.5 1392.2
731.40 806.26 954.35 951.59 670.01 544.07 366.43 291.48 220.62 214.55
(Cr) 9 1 1 5 3 2 5 3 5 5
Total Operating 6995.6 7316.0 6974.4 6972.4 6484.9 5707.5 5411.6 5275.9 4758.3 4987.1 5353.3 4914.6 4766.0 4370.6 4080.4 2974.4 2428.7 1862.8 1441.3 1336.6
Expense (Cr) 1 3 6 5 6 5 8 8 4 6 4 4 0 7 7 4 3 7 8 8
Operating
532.75 618.42 581.32 641.68 640.12 685.01 594.66 436.54 424.75 278.89 177.62 271.10 425.38 435.21 245.43 228.49 98.01 91.57 35.69 23.27
Income/Profit (Cr)
EBITDA (Cr) 375.14 870.74 830.22 797.37 734.37 841.18 758.34 588.67 563.26 386.88 347.42 284.51 561.61 538.02 369.08 303.64 270.70 136.25 73.05 58.37
Reconciled
39.62 37.26 33.89 31.96 23.98 24.35 24.45 27.81 28.04 24.84 27.84 33.96 21.02 21.41 20.96 16.69 15.57 14.09 13.27 15.95
Depreciation (Cr)
EBIT (Cr) 335.52 833.48 796.33 768.92 714.26 820.64 760.79 443.83 424.75 278.89 319.58 250.55 540.59 516.61 348.12 286.95 255.13 122.16 59.78 42.42
Interest Expense
29.59 25.87 26.15 21.10 32.98 11.92 16.04 15.80 23.26 22.55 39.75 31.42 16.54 9.84 10.99 8.98 9.86 6.45 4.44 2.29
(Cr)
Income/Profit
671.61 807.61 770.18 744.31 677.41 804.91 720.27 562.68 515.28 339.94 279.83 219.13 524.05 506.77 337.13 277.97 245.27 115.71 55.34 40.13
Before Tax (Cr)
Income Tax
170.92 191.30 180.42 223.26 163.53 227.01 200.41 169.57 127.62 94.13 72.76 57.12 172.46 163.53 118.25 99.66 45.42 22.45 8.16 8.14
Expense (Cr)
Net Income From
Continuing 136.22 616.31 589.76 521.05 513.88 577.90 511.43 393.11 387.67 245.81 207.07 162.01 351.58 386.02 254.54 207.60 201.71 73.69 52.27 40.31
Operation (Cr)

Net Income (Cr) 135.01 504.09 525.14 517.18 507.91 572.40 517.43 387.09 384.34 245.36 279.83 219.13 524.05 506.77 337.13 277.97 245.27 115.71 55.34 40.13

Net Income
Applicable to
135.01 504.09 525.14 517.18 507.91 572.40 517.43 387.09 384.34 245.36 0 0 0 0 0 0 0 0 0 0
Common
Share (Cr)
EPS (Earning Per
4.08 15.23 15.87 15.63 15.35 17.30 15.64 11.70 11.62 7.42 5.28 4.52 10.07 10.67 7.28 5.88 5.16 2.62 1.21 0.901
Share)

19 | P a g e
 Income Statement of Voltas Ltd.

Total Revenue/Income 19.72 % 7.44 % 8.12 % 7.44 % 5.56 %

Cost Of Revenue 25.12 % 9.80 % 9.87 % 8.65 % 4.39 %
Gross Profit 3.95 % -1.03 % 2.12 % 3.21 % 10.70 %
Total Operating Expense -4.38 % 0.111 % 4.15 % 4.11 % 2.71 %
Operating Income/Profit -13.85 % -6.01 % -4.90 % 2.89 % 11.61 %
Field 1 Year 3 Year 5 Year 7 Year 10 Year
EBITDA -56.92 % -22.22 % -14.91 % -6.23 % 0.771 %
Reconciled Depreciation 6.33 % 7.42 % 10.23 % 5.19 % 3.59 %
EBIT -59.74 % -24.15 % -16.38 % -3.92 % 0.488 %
Interest Expense 14.38 % 11.93 % 19.94 % 9.38 % -2.91 %
Income/Profit Before Tax -16.84 % -3.37 % -3.56 % 2.56 % 9.15 %
Income Tax Expense -10.65 % -8.52 % -5.52 % 0.113 % 8.92 %
Net Income From Continuing Operation -77.90 % -36.06 % -25.10 % -14.05 % -4.10 %
Net Income -73.22 % -36.09 % -25.09 % -13.97 % -7.03 %
Net Income Applicable to Common Share -73.22 % -36.09 % -25.09 % -13.97 % NA
EPS (Earning Per Share) -73.21 % -36.09 % -25.09 % -13.97 % -2.55 %

20 | P a g e
 CHAPTER – 2

21 | P a g e
 COMPANY PROFILE
Voltas is a renowned Indian multinational company that has
established itself as a prominent player in the engineering and
consumer electronics sectors. With a history dating back to 1954,
Voltas has consistently delivered innovative solutions in the fields of
air conditioning, refrigeration, and electromechanical projects. The
company is a subsidiary of the Tata Group, a conglomerate known
for its commitment to quality and excellence. Voltas has gained
widespread recognition for its energy-efficient and environmentally
friendly products, catering to both residential and commercial
markets. Its diverse product portfolio includes air conditioners,
refrigerators, water coolers, and industrial projects, making it a
trusted name in the industry. Voltas has not only expanded its
footprint in India but also ventured into international markets,
further solidifying its global presence. With a steadfast dedication to
customer satisfaction and cutting-edge technology, Voltas continues
to be a leader in the realm of cooling and engineering solutions.

Voltas is an Indian multinational company that specializes in air

conditioning and cooling technology solutions. Here's a brief
company profile:

Name: Voltas Limited

Founded: 1954

Headquarters: Mumbai, India

Key Products and Services:

22 | P a g e
  Air Conditioners: Voltas is one of the leading brands in India for
air conditioning products, offering a wide range of residential
and commercial air conditioners.
 Cooling and Refrigeration Solutions: The company provides
cooling and refrigeration solutions for various industries,
including commercial refrigeration, industrial cooling, and cold
chain logistics.
 Engineering Solutions: Voltas offers a range of engineering
solutions, including electromechanical projects, textile
machinery, and mining and construction equipment.
 Water Dispensers and Water Coolers: Voltas manufactures and
sells water dispensers and coolers for both residential and
commercial use.
 Ventilation and Air Quality Products: They also offer products
related to ventilation and air quality improvement.
 Facility Management: Voltas provides facility management
services, including managing and maintaining various building
systems and equipment.

Notable Achievements:

 Voltas is a part of the Tata Group, one of India's largest and

most respected business conglomerates
 The company has a strong presence not only in India but also in
several international markets.
 Voltas has received numerous awards for its energy-efficient
and eco-friendly products.

23 | P a g e
Business Segments:

1. Electro-Mechanical Projects and Services: Voltas is involved in

the design, engineering, and execution of various electro-
mechanical projects, including heating, ventilation, air
conditioning (HVAC), and refrigeration systems for commercial
and industrial clients.
2. Unitary Cooling Products: The company manufactures a wide
range of air conditioners, air coolers, and commercial
refrigeration products under various brand names like "Voltas"
and "Voltas Beko."
3. Engineering Products and Services: Voltas offers engineering
solutions for textile machinery, mining and construction
equipment, water management, and more.
4. International Presence: Voltas has a global presence and has
executed projects in several countries. It has offices and
subsidiaries in various locations worldwide.
5. Sustainability: Voltas has shown a commitment to sustainability
by developing energy-efficient products and promoting
environmentally responsible practices.

24 | P a g e
 MISSION OF VOLTAS COMPANY
Voltas, an Indian multinational company specializing in air
conditioning and cooling technology, has a mission that can be
summarized in several key points:

 Customer-Centric Approach: To provide innovative and energy-

efficient cooling solutions that exceed customer expectations.

 Sustainability: To lead in environmentally responsible practices

by developing eco-friendly products and reducing the carbon
footprint of operations.

 Global Expansion: To expand its presence internationally and

become a recognized global player in the air conditioning and
cooling industry.

 Quality and Reliability: To maintain the highest standards of

quality and reliability in its products and services.

 Employee Development: To nurture a culture of learning and

growth among employees, fostering a skilled and motivated
workforce.

 Profitable Growth: To achieve sustainable and profitable

growth for the benefit of all stakeholders, including
shareholders, employees, and society.

 Innovation: To continually innovate in technology, design, and

service to stay ahead of market trends and customer needs.

25 | P a g e
  Community Engagement: To actively engage with
andcontribute to the communities in which Voltas operates
through various social responsibility initiatives.

 Safety: To prioritize the safety of employees, customers, and

partners in all aspects of its business operations.

26 | P a g e
 VISION OF VOLTAS COMPANY

 Global Expansion: Voltas aimed to expand its global footprint

and become a significant player in the international air
conditioning and cooling industry.
 Innovative Technology: The company focused on developing
and adopting innovative technologies to create energy-efficient
and sustainable cooling solutions.
 Customer-Centric Approach: Voltas prioritized delivering value
to its customers by understanding their needs and providing
superior products and services.
 Sustainability and Environmental Responsibility: Voltas
expressed a commitment to environmental sustainability by
developing eco-friendly and energy-efficient products and
manufacturing processes.
 Market Leadership: The company aspired to maintain its
leadership position in the Indian market while exploring new
avenues for growth.
 Employee Development: Voltas emphasized the growth and
development of its employees, fostering a culture of excellence
and innovation within the organization.

27 | P a g e
 CHAPTER – 3

28 | P a g e
 Research methodology-

Research methodology is considered as the nerve of the project.

Without a proper well-organized research plan, it is impossible
to complete the project and reach to anyconclusion. The
project was based on the survey plan. The main objective of survey
was tocollect appropriate data, which work as a base for drawing
conclusion and getting result. Therefore, research methodology
is the way to systematically solve the research problem.Research
methodology not only talks of the methods but also logic behind the
methodsused in the context of a research study and it explains why a
particular method has beenused in the preference of the other
method

Research design:

Research design for a company like Voltas, which specializes in air

conditioning and cooling technology, would typically involve a
combination of qualitative and quantitative methods to understand
market dynamics, customer preferences, and industry trends. Here's
a simplified outline of a research design:

1. Objective Definition:

Clearly define the research objectives, such as market expansion,

product development, or customer satisfaction improvement.

29 | P a g e
2. Literature Review:

Gather existing industry reports, academic studies, and competitor

analyses to gain insights into the current state of the market.

3.Data Collection:

Qualitative Research:

Conduct focus group discussions or interviews with key stakeholders,

including customers, dealers, and industry experts, to gather in-
depth insights.

4.Quantitative Research:

Distribute surveys or questionnaires to a representative sample of

customers and market segments to collect quantitative data.

5.Data Analysis:

Analyze the collected data using statistical tools for quantitative data
and thematic analysis for qualitative data.

Identify patterns, trends, and correlations.

6. Competitive Analysis:

Evaluate the strengths and weaknesses of competitors in the

industry Identify gaps in the market that Voltas can exploit.

7.Product Development:

Based on customer feedback and market research, develop or refine

products and services to meet customer needs and industry trends.

30 | P a g e
8. Marketing and Strategy:

Develop marketing strategies and business plans based on the

research findings.Determine pricing, distribution channels, and
promotional activities.

9. Testing and Validation:

Test new products or strategies in selected markets or with a pilot

group to validate their effectiveness.

10. Implementation:

Roll out the new products or strategies based on the research

findings and test results.

11. Monitoring and Evaluation:

Continuously monitor the market, customer feedback, and sales data

to assess the impact of the implemented strategies.

Make adjustments as needed based on ongoing research.

12. Reporting:

Compile research findings into comprehensive reports for internal

decision-makers. Present key insights and recommendations for
action.

31 | P a g e
 A Data Collection and Method

 Customer Surveys: Voltas may conduct surveys to gather

customer feedback on their products and services. These
surveys can be conducted online, through phone calls, or
in-person.
 Sales Data: The company would likely collect data on
product sales, including units sold, pricing, and geographic
distribution, to monitor market trends and demand.

 Product Usage Data: Voltas may use IoT (Internet of

Things) technology to collect data on how customers use
their air conditioning and cooling products. This data can
help improve product performance and efficiency.

 Market Research: Voltas may invest in market research to

understand customer preferences, competitor strategies,
and emerging market trends.

 Social Media Monitoring: Monitoring social media

platforms for mentions, comments, and feedback related
to their products and services can provide valuable
insights.

 Warranty and Service Data: Data related to product

warranties, repairs, and customer service interactions can
help identify issues and improve customer support.

32 | P a g e
  Supply Chain Data: Managing the supply chain efficiently
requires data on inventory levels, production schedules,
and supplier performance.

 Energy Consumption Data: Collecting data on energy

consumption patterns in different regions can help Voltas
design more energy-efficient products

33 | P a g e
 Place & Distribution Strategy of Voltas

Discussing about its trade to client order production, Voltas has its
company in nearly every megacity and city in India. Like wise, it also
sells its goods through major-commerce platforms like Flipkart, Snap
deal, Amazon India and others to reach every corner of the nation.

Talking about its other business, Voltas also has a existence in seven
countries including India where it operate its engineering and cloth
business

34 | P a g e
 Pricing
Pricing is the method of determining what a corporation will admit in
switch for its products. Pricing factor are manufacturing cost, request
place, competition, request condition, excellence of product.

Following is the price list of different air conditioner of Voltas

35 | P a g e
 Place

 Make process small & easy to insure hastily delivery of final

merchandise.
 Ameliorate the pace of fixing at guests place.
 Decrease the delivery time from 2 to 1 day.
 Choose on the stylish likely channel of distribution keeping in
mind company’s value to its visitors.
 Developing functional excellence in deals soothsaying, store
houseoperation, transportation operation & material
operation.
 Having further number of dealers to increase the request
reach.
 Having further number of storages at strategic locales could
reduce the time pause.
 Decreasing the cost of logistics & passing on the benefit to the
consumer.
 To reduce charges the group could be directed via Goa

36 | P a g e
 DATA COLLECTION TECHNIQUE

Voltas is a well-known Indian multinational company that

primarily operates in the field of air conditioning and cooling
technology. While I don't have access to specific, up-to-date
information on their data collection techniques beyond my
knowledge cutoff date of September 2021, I can provide some
general insights into how companies like Voltas typically collect
data:

 Customer Surveys: Voltas may conduct surveys to gather

feedback and preferences from their customers. These
surveys can be conducted online, over the phone, or in
person to collect data on customer satisfaction, product
preferences, and usage patterns.

 Sales and Service Data: Voltas likely collects data on their

product sales and service transactions. This data can
include information on the types of products sold,
geographic locations of sales, and customer service
interactions.

 Website Analytics: Voltas may use website analytics tools

to track user behaviour on their website. This can help
them understand which products and pages are popular,
how users navigate their site, and more.

 Social Media Monitoring: Monitoring social media

platforms can provide Voltas with insights into customer

37 | P a g e
 sentiment and feedback. They may track mentions of
their brand and products to gauge public opinion.

IoT Devices: Many modern air conditioning systems have IoT

(Internet of Things) capabilities. Voltas might collect data from
these devices to monitor product performance and
troubleshoot issues remotely.

 Market Research: Voltas could commission market

research firms to conduct studies and surveys to gather
industry trends and consumer preferences.

 Dealer and Distributor Feedback: Voltas might collect

feedback from their dealers and distributors to
understand market demand, inventory levels, and supply
chain efficiency.

 Warranty and Product Registration: Customers often

register their products for warranty purposes. Voltas can
use this data to track product ownership and gather
insights on product lifespan and issues.

 Customer Support Interactions: Data from customer

support calls and emails can provide valuable information
about product issues, customer complaints, and service
quality.

38 | P a g e
 Ethical Consideration of Voltas

Evaluating the ethical considerations of a company like Voltas

involves assessing various aspects of its business practices.
While I don't have real-time data beyond September 2021, I
can provide some general areas to consider when assessing a
company's ethics:

 Labour Practices: Examine how Voltas treats its employees.

Are there fair labor practices in place, including fair
wages, safe working conditions, and reasonable working
hours?

 Environmental Impact: Look into Voltas' environmental

policies. Are they taking steps to minimize their
environmental footprint, such as reducing power
utilization and greenhouse gas emission?

 Corporate Social Responsibility (CSR): Investigate whether

Voltas is involved in community development initiatives
or philanthropic efforts. Are they giving back to society
and addressing social issues?

 Supply Chain: Assess the transparency and responsibility of

Voltas' supply chain. Do they ensure ethical sourcing and
responsible supplier relationships?

 Product Safety: Check if Voltas products meet safety

standards and if they communicate product information
transparently to consumers.
39 | P a g e
  Ethical Leadership: Consider the ethical behaviour of the
company's leadership and whether they adhere to a
strong code of conduct.

 Transparency and Accountability: Determine whether

Voltas is transparent about its financial performance,
governance, and decision-making processes.

 Compliance with Laws and Regulations: Ensure that Voltas

complies with all relevant laws and regulations, both
domestically and internationally.

 Ethical Marketing and Advertising: Examine their

advertising and marketing practices to ensure they are
honest and not misleading consumers.

Stakeholder Engagement: Evaluate how Voltas engages with

and responds to the concerns of its stakeholders, including
customers, employees, investors, and communities.

40 | P a g e
.

CHAPTER –4

41 | P a g e
 FINDING OF STUDY
 Company Overview: Voltas Limited is an Indian global
corporation that specializes in air conditioning and other
cooling machinery. It is a part of the Tata Group and
headquartered in Mumbai, India.
 History: Voltas was founded in 1954 and has since become one
of the leading companies in the air conditioning and cooling
solutions industry in India.
 Product Range: Voltas offers a broad range of goods including
air conditioners, commercial refrigeration, water coolers, and
air coolers.
 Market Presence: Voltas has a strong presence not only in India
but also in international markets. It has a significant market
share in the Indian air conditioning segment.
 Innovation: The company is known for its innovative and
energy-efficient products, particularly in the field of air
conditioning. They have introduced various technologies to
improve energy efficiency and user experience.
 Sustainability: Voltas has been taking steps towards
sustainability and environmental responsibility. They have
introduced eco-friendly refrigerants and energy-efficient
products.
 Financial Performance: The financial performance of Voltas has
been robust, with steady revenue growth over the years. The
company has been profitable and has a strong balance sheet.
 Expansion: Voltas has expanded its product portfolio to include
not only residential but also commercial and industrial cooling
solutions. They cater to a diverse set of customers.

42 | P a g e
  Service Network: The Company has an extensive service
network to provide after-sales support and maintenance to its
customers
 Global Partnerships: Voltas has collaborations with
international companies for technology and product
development.

43 | P a g e
 CHAPTER – 5

44 | P a g e
 DISCUSSION

1. Market Leadership: Voltas is a leader in the Indian air conditioning

industry, known for its wide range of products, including air
conditioners for residential, commercial, and industrial use. They
have a significant market share in the country.

2. Innovation: Voltas has a history of innovation in cooling

technology. They have introduced energy-efficient products and eco-
friendly refrigerants, which align with global sustainability trends.

3. Global Expansion: Voltas has expanded its operations beyond India

and serves international markets. This expansion has helped diversify
its revenue streams and enhance its global presence.

4. Competition: In the highly competitive consumer electronics

industry, Voltas competes with both domestic and international
brands. The company's capability to innovate and adjust to change
marketplace dynamics is crucial in maintaining its market position.

5. Sustainability Initiatives: Sustainability is becoming increasingly

important, and Voltas has made efforts to reduce its environmental
impact by adopting greener technologies and promoting energy-
efficient products.

6. Customer Service: Voltas has a comprehensive service network to

provide customers with support, maintenance, and repairs. Good
customer service is crucial in building brand loyalty.

45 | P a g e
7. Financial Performance: Voltas has shown consistent financial
performance over the years, reflecting its stability and growth in the
industry.

8. Future Outlook: The Company’s future may be influenced by

factors such as the adoption of smart technology in cooling solutions,
changes in government regulations, and consumer preferences for
more energy-efficient and eco-friendly products.

46 | P a g e
 CHAPTER –6

47 | P a g e
 Conclusion

From above Literature review and findings, we can say that Voltas
needs to redesign its marketing strategies and ameliorate its after
deals services and also a slight modification it’s price strategy for
dealer in order to make a achievement in India. still, also there are
good probability of a grand success, as the Indian air conditioner
request is increasing veritably presto, If Voltas improves the services
& incitement scheme for dealers. So Voltas has two options1.
Ameliorate the advertising strategy i.e. publicity & after deals
service. This could clearly assist Voltas to access the tough Indian
request and to increase the request share.2. Revamp the incitement
schemes for dealers & distributors so that they push brand Voltas
rather of any other brand. Eventually we can conclude that the
success (or Deals) of Voltas AC is dependent on after sales service &
impulses handed to dealers as they're the bones

Who drive your brand name Indian guests won’t buy it just because
it's their brand; but they anticipate value for plutocrat and
satisfaction.

48 | P a g e
 RECOMMENDATION

● Employees need more guidance to improve their information, ability, and

attitude.

● Soft skills guidance should be further to the training plan to help workers
improve their self-confidence and feel more comfortable engaging with
responders, allowing the business to nurture future managers.

● Employees should receive more training material to help them remember

and retain it for future reference.

LIMITATIONS:

This project has provided insight into how training needs

Evaluation is done in an organization, but the study has some limitations.

● It was time consuming and required a lot of effort to generate responses

Employee.

● Many employees responded randomly due to their work pressure.

● Some errors arise because the respondents gave wrong answers because
the respondents

They didn't understand properly even after clarifying the questions

49 | P a g e
50 | P a g e