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PDF Solution Manual For Experiencing Mis Plus Mymislab With Pearson Etext Package 7 E David M Kroenke Randall J Boyle Online Ebook Full Chapter
PDF Solution Manual For Experiencing Mis Plus Mymislab With Pearson Etext Package 7 E David M Kroenke Randall J Boyle Online Ebook Full Chapter
PDF Solution Manual For Experiencing Mis Plus Mymislab With Pearson Etext Package 7 E David M Kroenke Randall J Boyle Online Ebook Full Chapter
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Solution Manual for Business Essentials Plus MyBizLab
with Pearson eText — Package, 10/E – Ronald J. Ebert
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Solution Manual for Experiencing MIS Plus MyMISLab with Pearson eText — Package, 7/E &
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Business Processes,
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.. Information Systems, and
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.. Information
LEARNING OBJECTIVES
1. Explain why the Falcon Security team needs to understand business processes.
2. How can business process modeling help organizations?
3. Explain how information systems improve process quality.
4. Define “information.”
5. Describe the data characteristics necessary for quality information.
CHAPTER OUTLINE
▪ Why does the Falcon Security team need to understand business processes?
▪ How can business process modeling help organizations?
How Best Bikes works
The existing Best Bikes process
How Best Bikes processes must change to support 3D printing
▪ How can information systems improve process quality?
What is process quality?
Using information systems to improve process quality
▪ What is information?
Definitions vary
Where is information?
▪ What data characteristics are necessary for quality information?
Accurate
Timely
Relevant
Just barely sufficient
Worth its cost
▪ How does the knowledge in this chapter help you?
Learning Catalytics is a "bring your own device" student engagement, assessment, and
classroom intelligence system. It allows instructors to engage students in class with real-
time diagnostics. Students can use any modern, web-enabled device (smartphone, tablet,
or laptop) to access it. For more information on using Learning Catalytics in your course,
contact your Pearson Representative.
SO WHAT?
Augmented Collaboration
1. This feature provides two examples of possible business uses for the HoloLens. Think
about the future impact of this innovation by identifying other industries that may
benefit from the development of augmented reality technology.
Student answers will vary. There are many types of situations where the work of
someone could be guided by a remote expert who was able to view the field of view
at the local site and provide expert direction. As an example, insurance companies
who are dealing with post-disaster claims could use augmented reality technology to
replace the highly-trained on-site insurance adjustment team with local agents who
could perform immediate inspections and claims processing with the guidance of
experts.
2. What is the difference between the Oculus Rift and the Microsoft HoloLens?
Oculus Rift is a virtual reality headset geared to 3D gaming and new forms of social
media. HoloLens is an augmented reality headset, meaning that the real world is
visible but a videoconferencing window is superimposed in the field of view of the
user. The remote expert can “see” the local field of view and also can provide visual
feedback displayed in the local headset window.
3. How could this type of technology benefit your collaborations as a student? Think
about how you interact with tutors and fellow students on group projects and how you
seek and receive help from your instructor.
Students who are working on homework problems could communicate with an
instructor or tutor and enable the remote expert to see the student’s solution through
the HoloLens. The remote expert could point out on the headset interface where the
solution is wrong and make suggestions for corrections. When collaborating with
fellow students, joint editing of documents might be feasible.
4. Privacy concerns are one of the factors that prompted Google to delay a full release
of the Google Glass. What are the security and privacy implications of releasing a
product like the HoloLens?
Using the example of the use of HoloLens in the health care industry: health care is a
field that has stringent privacy restrictions. Use of HoloLens during a medical
procedure would have be carefully secured so that no one without authorization has a
way to obtain any information about the situation.
5. Virtual reality and augmented reality headsets are currently a novelty, but that will
change over the coming years. How might these new innovations affect collaboration
and business 10 or 20 years from now?
As with any new technology, over the next decades the technological issues and
societal issues will be dealt with and will evolve. Use of these augmented reality
headsets may become standard practice and widely accepted as a part of our
collaborative toolkit. Concerns over privacy may be minimized through
enhancements to security systems.
COLLABORATION EXERCISE 2
2-5. Using Figure 2-9, explain why credit must be allocated to customers. What is the
business consequence if these allocations are not adjusted when special terms are not
approved?
Customers are typically granted a specific credit limit based upon an analysis of the
customer’s credit worthiness. When a customer buys more products on credit, the
amount of available credit must be reduced by the amount of the purchase. This
prevents the customer from purchasing more than his/her credit limit. If the customer
order is rejected due to disapproved special terms, the customer’s available credit
must be increased by that purchase amount. Otherwise, the customer’s available
credit is smaller than it should be and the customer will be prohibited from utilizing
the entire credit line for future purchases. (LO: 2, Learning Outcome: Discuss the role
of information systems in supporting business processes, AACSB: Analytical
Thinking)
2-6. Recommend a process for adjusting credit for orders for which credit or special
terms are not approved. Indicate which role makes the adjustment and how they
receive the data for doing so?
When an order is rejected due to insufficient credit or unapproved special terms,
notification of the rejected order should flow to a person who can remove the charge
to the customer for the order. In order to maintain separation of duties, this person
should be someone other than the person working on the order-approval process.
(LO: 2, Learning Outcome: Discuss the role of information systems in supporting
business processes, AACSB: Analytical Thinking)
2-7. Change the process in Figure 2-9 so that allocated inventory is returned when credit
or special terms are not approved. Indicate which role makes the adjustment and how
they obtain the data for doing so?
When an order is rejected due to unapproved credit or special terms, notification of
the rejected order should flow to a person who can release the reserved inventory for
the order. In order to maintain separation of duties, this person should be someone
other than the person working on the order-approval process. (LO: 2, Learning
Outcome: Discuss the role of information systems in supporting business processes,
AACSB: Analytical Thinking)
2-8. There are six different sequences for the three approval tasks in Figure 2-9. Name
each and select what your team considers to be the most promising three.
Sequence 1: check credit; check inventory; check special terms (current sequence)
Sequence 2: check inventory; check credit; check special terms
Sequence 3: check credit; check special terms; check inventory
Sequence 4: check special terms; check credit; check inventory
Sequence 5: check inventory; check special terms; check credit
Sequence 6: check special terms; check inventory; check credit
The most promising sequences are 4, 5, and 6. (LO: 2, Learning Outcome: Discuss
the role of information systems in supporting business processes, AACSB: Analytical
Thinking)
2-9. Evaluate each of the three sequences that you selected in question 2-9. Identify which
sequence you think is best.
Student answers will vary. Here is one logical rationale:
Sequence 4 (check special terms; check credit; check inventory) is most promising.
Not every order includes special terms, so many orders will pass immediately to step
2. Checking special terms first does not involve any database updates that must be
reversed if the order is later rejected. In addition, if the special terms cannot be met,
the order could potentially be renegotiated by the salesperson and customer so terms
that can be approved are included.
Making credit check the second step is preferred because this issue pertains only to
the customer. If the customer’s credit is insufficient, the salesperson and customer
should be notified so that an alternate payment method could be arranged or the
quantities ordered could be reduced.
Checking inventory at the end is preferred because this step reserves inventory for
that customer, meaning we no longer can sell that inventory to anyone else. This step
has the most significant impact on our business, because by reserving that inventory,
we cannot sell it to anyone else. We do not want to risk losing a subsequent sale due
to insufficient inventory when the order that is reserving the inventory has at least
some likelihood of being rejected. (LO: 2, Learning Outcome: Discuss the role of
information systems in supporting business processes, AACSB: Analytical Thinking)
2-10. State the criteria that you used for making your selections in questions 2-8 and 2-
9.
The criteria that are illustrated are (1) flexibility—by placing the processes that have
the highest potential to be negotiated first; and (2) minimizing the potential for losing
business by waiting to reserve inventory until the order has passed all the previous
screening steps. (LO: 2, Learning Outcome: Discuss the role of information systems
in supporting business processes, AACSB: Analytical Thinking)
2-11. So far, we haven’t considered the impact of this process on the salesperson. What
information do salespeople need to maintain good relationships with their customers?
The salespeople need to know the reason for order rejection and should also be able
to work with the customer on issues that are potentially negotiable. If we cannot meet
the requested special terms, the salesperson needs to know which term is problematic.
Then perhaps the salesperson can find other terms that are agreeable to the customer.
If the customer does not have a sufficient credit line, the salesperson needs to know
the amount of credit deficiency. Then, the salesperson can inform the customer of the
problem and potentially work to create an order with different financing. The only
issue that really is outside the salesperson’s control is inventory availability. Even
then, if we can inform the salesperson of the expected replenishment date, perhaps the
customer can be persuaded to wait until we can fill the order. (LO: 2, Learning
Outcome: Discuss the role of information systems in supporting business processes,
AACSB: Analytical Thinking)
2-12. Optional extension. Download the Visio diagram version of Figure 2-9 from this
book’s Web site, www.pearsonhighered.com/kroenke. Modify the diagram to
illustrate the sequence of tasks you chose as best in your answer to question 2-9.
The following diagram illustrates the changes outlined in question 2-9, and also
incorporates a new adjustment process to modify the customer’s credit availability if
the order is rejected due to insufficient inventory. (LO: 2, Learning Outcome: Discuss
the role of information systems in supporting business processes, AACSB: Analytical
Thinking)
CASE STUDY 2
2-13. In your own words, define dogfooding. Do you think dogfooding is likely to
predict product success? Why or why not? When would dogfooding not predict
product success?
The term is used to describe an organization that utilizes its own products in its day to
day business operations. A company that demonstrates commitment to its own
products by using them exclusively should gain useful insight into the products’
actual performance in realistic settings. Assuming those insights are used to improve
the product, then it seems likely the product has an increased likelihood of success. If
the use of the product is mandated but is done only for appearance (e.g., a car dealer
that requires its salespeople to drive only the car brands sold by the dealership), then
dogfooding probably does not predict product success. (LO: 1, Learning Outcome:
Explain how IS can enhance systems of collaboration and teamwork, AACSB:
Reflective Thinking)
2-14. Explain how this team uses the shared whiteboard to generate minutes. What are
the advantages of this technique?
The whiteboard was used by the meeting participants to list the initial agenda, create
new task lists, and indicate task completion. Once the whiteboard contents were
saved, there was no forgetting of the topics discussed, completed, or planned (a
common occurrence in meetings when note taking is absent or spotty). All the
accomplishments and plans from the meeting were recorded on the whiteboard and
saved as a resource for the team. (LO: 4, Learning Outcome: Explain how IS can
enhance systems of collaboration and teamwork, AACSB: Information Technology)
2-15. Explain how this team uses alerts. Summarize the advantages to this team of using
alerts.
Alerts were established so that when a task was added to the task list and assigned to
team member, that member received an email notifying him/her of the task. This way
the alert brought the new task to the attention of the right person in a timely way.
(LO: 4, Learning Outcome: Explain how IS can enhance systems of collaboration and
teamwork, AACSB: Information Technology)
2-16. Explain why this team does not use Skype for Business.
Skype for Business was not used by the team because it was not allowed to be
installed by the publisher, Pearson. It is necessary to ensure that a tool that is being
contemplated for use does conform to the organization’s IT standards. (LO: 4,
Learning Outcome: Explain how IS can enhance systems of collaboration and
teamwork, AACSB: Information Technology)
2-18. Explain how you think Office 365 Professional contributes to the efficiency of the
development team. How might it contribute to the quality of this text?
The most important contributions of Office 365 Professional to the efficiency of the
textbook development team is the improvement in communication amongst the team
and the control of the textbook content as it is being created and reviewed in
preparation for publishing. Because of these capabilities, we can expect that the
textbook is of higher quality. More edit/review cycles can be completed, so the
textbook content is more refined. In addition, more current content can be
incorporated into the textbook because the edit/review cycles do not take as much
time as in the past. (LO: 4, Learning Outcome: Explain how IS can enhance systems
of collaboration and teamwork, AACSB: Information Technology)
2-19. Which aspects of Office 365 Professional described here could have value to you
when accomplishing student team projects? Explain why they add value compared to
what you are currently doing.
Student answers will vary. Students will probably find the text chat, audio and
videoconferencing, online content sharing, content management and control,
discussion forums, wikis, blogs, email, and concurrent document editing to be useful
for student projects. Compared to traditional student group processes, there should be
more meaningful participation by group members, less confusion about the status of
the project, more satisfaction with the group process, higher quality group product,
and more satisfaction with the group product. (LO: 4, Learning Outcome: Explain
how IS can enhance systems of collaboration and teamwork, AACSB: Reflective
Thinking)
For an example illustrating the concepts found in this chapter, view the videos in
mymislab.com.
Illustrator: H. R. Smith
Language: English
ILLUSTRATED BY SMITH
"You could use a new respirator," the air tax man said in the tone of a
man who had said this same thing many times before.
"Yes," Arthur agreed mechanically. "What kind would you suggest?"
"What kinds do you like?" the man said testily.
Arthur named the various kinds and the merits professed by each, to
show that he had been attentive to the telecasts. The man, secure in
the knowledge that Arthur was loyal to the cause, left.
Arthur sighed a vague sigh that could mean almost anything and
watched Helen stretch her long limbs, smooth and sensuous
beneath their thin coverings. He wondered what thoughts, if any,
were in her mind, but her lovely face was vacuous and non-
committal as she reclined to dutifully watch the screen as a good
citizen should.
The evening grew old, and with its aging came the insistence of
various televised personalities that each product cavorting about the
screen was undoubtedly the best possible, and anyone who didn't
agree was most certainly an idiot of the most idiotic sort. Actually,
since the government directed the manufacture of all commodities, it
mattered little which product was bought, so long as they were
bought. Finally—
"Time to go to bed," a grandfatherly individual intoned gently from
the set. "Remember: to bed and to rise at a time not late, makes one
healthy and wise for the Super State."
Arthur grimaced at the benign gentleman's countenance, but Helen
set about pushing the buttons that would transform the room into a
bedroom. Tables slid from sight, twin beds appeared, the lights
dimmed.
They undressed in the dimness, without conversation, as they had
these many years. It was as though they were separated by miles
instead of only a few feet, each unaware of the other's presence.
"I'm going to grab a fast shower," he told her and headed for the
shower stall. He heard her answering murmur, as he closed the door
of the airtight cubicle. Fingers ran over the dials, and invisible rays
caressed his naked body, cleansing it of impurities with swift silent
radiation.
When he stepped once more into the main room, Helen was lying
unmoving on her bed. The television set was blank, and an almost
inaudible hypnotic hum came from it, soothing, compelling, lulling.
He sat on the edge of the bed, listening in fascination to the sound.
Slowly, it faded, slowly, slowly....
He caught himself starting to doze, and he sat upright on the bed
straining to hear the evasive hum. He shook his head violently to
clear it. He wondered how many persons were aware that the noise
was actually a high-frequency voice-recording which in effect
hypnotized persons into sleep, and then instilled into each one's
subconsciousness a faith in the glories of the government. Yet even
when you knew, it was difficult to resist.
Stealthily, he rose and dressed again in dark silence. He then made
his way across the room to the shower stall, entered, closed the door
securely. A manipulation of the dials, a soft pressure on a portion of
one wall, and a section slid back to reveal a radio apparatus.
Arthur put the microphone to his lips, spoke swiftly into it, making
contact. A furtive voice, crackled and staticky answered in code.
Arthur gave his part of the ritual.
"Right," the voice said, relaxing a bit. "Everything okay?"
"Simply great," Arthur said, putting a smile into the phrase. It was
good to hear George Keating's voice again. "How's everything up
there?"
"Not bad. Nobody suspects anything as far as we know. Shipments
are getting a bit slow, but I expect they'll be heavier before long.
Ready to spring it?"
"Yes," Arthur said. "Oh, one thing though," frowning, "the
underground suspects there's a WBI man in my unit."
"Anything further? Have they narrowed him down at all."
"I don't think so. I'm going to a meeting tonight; I managed to talk
Julie into it. If I can, I'll contact you later."
"Right-o."
Arthur closed the circuit and sealed the wall again, turning the dials
to a random location. He opened the door of the cubicle and peered
cautiously into the gloom. He thought he detected a furtive
movement, but it was only Helen turning on the bed.
He crossed the room, noiselessly ascended to the roof and leaped
outward. Blades unfolded to churn the darkness. It was a Stallman
Rotor—their commercials seemed the least offensive—and it
deposited him gently beside his house; just as gently as any Ronson
would have done.
Ahead of him, the stars glittered frostily in the night. He breathed the
crystal air in great intakes of breath, trying not to remember it was
taxed. Lines from Walter Scott leaped unaccountably to his mind:
"Breathes there a man," he thought, "with soul so dead, who never to
himself hath said, 'This is my own, my native land.'" He felt the last
word could be justly changed to "air" to fit this overtaxed era in which
he lived.
The moon was out, and he stopped to stare at it. Across its surface,
in letters of fire, were the words: "Buy Air Bonds, A Solid
Investment." There was little practical need for the ad; pay
deductions were arbitrary. Shaking his head sadly, Arthur Dunlop
walked into the night.
Night beckoned, and Arthur Dunlop followed its call. He went willfully,
but he could not have resisted had he wanted to. The streets were
dark, lit only by the moon and the stars, and houses were dark
phantoms rising in the night, their owners lulled to sleep by the
omnipresent television receivers. But he tried not to think of that. He
thought of the cool velvet evening which lay before him, and of the
girl who waited quietly in the shadows of a deserted park.
He thought of that as he walked into the night, and he thought also of
things more serious, and suddenly—
—a voice cried: "Stop!" It was a mechanical voice, tinny, without
emotion. "It is the time of curfew. You are not allowed out. Your
name?"
Arthur stood, petrified, and stared at a black robot face before him.
He heard a click, loud in the darkness, and knew that his picture had
been taken.
The sound jarred him from his immobility, and he turned and
scampered into the darkness.
"Stop," the robot commanded, "Stop!" and a shaft of light darted from
its forehead, piercing the darkness, shriveling grass beneath Arthur's
feet. But the ray missed him, and he darted down the street, amid
the pounding echoes of his flight.
After several blocks, he threw himself panting into a doorway and
looked back down the street. Nothing. Silence and moonlight and
darkness, and only his own labored breathing while his chest rose
and fell in unaccustomed gasps.
But they had his picture! In seconds, a giant machine could find a
similar picture in its files, complete with every detail of information
concerning him. They might get him before the work was complete. If
he could only evade them until he could turn this to advantage. He
felt in his pocket for the radioactive silver disc he knew was there.
Down the street, a shadow moved, and he held his breath. In a shaft
of moonlight, black metal glinted darkly. With a muffled cry he slipped
from the doorway and flew down the street, trying to still the noise he
made. Behind him, no sounds came to indicate pursuit.
He darted across the street, went into an alley, crossed another
street. Finally, he came to the park. He stopped. Fearfully, he looked
behind him. No one. He walked forward.
The park was a mass of tree and shadow, indistinguishable. Softly,
he called, "Julie." No answer. "Julie."
A gentle movement, and someone disengaged from the shadows,
glided to him. Someone soft and warm—and feminine. He could
smell the elusive taint of her perfume even before she entered his
arms.
"You're late," she said.
"I was detained."
She looked sharply at him. "Trouble?"
"I—I don't know. A robot surprised me. He took my picture."
"A robot!" she said in alarm, drawing away from him. "They probably
already know who you are. Were you followed?"
"Part of the way, but I think I dropped him."
"You think?" Her tone was worried. "Do you realize you might have
led him here. We can't go to the meeting place now. They'll be
searching for you."
"And they'll find me if I stay here," he said mournfully. "Now, you've
got to take me, Julie. I've got to go someplace."