MAJAM KUMAR NATH

Mobile: +91-8147163842
Email: majamnath111@gmail.com
Bangalore, Karnataka
Linked-in: www.linkedin.com/in/nath-majam-kumar-42609b3a

PROFESSIONAL OVERVIEW

Senior sales support specialist with eight years of experience in sales order management, drop ship orders, RMA, replacement, pre-
ship, and post-ship-related activities. Expert in issue resolution, building rapport, and escalation handling. Experience working in
collaborative environments and with deadlines.

SKILLS

O2C process Training Hard work Committed

Supply-chain Leadership Adaptability Conflict Management
Project management Analysis Communication Critical thinking
Time-management Sales order Customer service Discipline

CORE COMPETENCIES

Order management RMA Shipment tracking Compliance report

Change management Service level agreements Drop ship Reporting
Order booking Configuration Project work order TAT/SLA
Replacement Logistics coordination Tracker update Escalation management

ACHIEVEMENTS

 Handled high Dollar value escalation requests.

 C-SAT champ with a record number of surveys for October 2016.
 Processing drop-ship orders and aligning with cross-functional team

EMPLOYEMENT HISTORY

Senior Sales support specialist Black Box Network Services India Pvt. Ltd., Bangalore Oct 2020- Present

Associate-II MSI Surfaces Pvt. Ltd., Bangalore Aug 2019- Nov 2020

Customer Support Officer-II Converge Electronics Trading India Pvt. Ltd., Bangalore Jan 2018- Jul 2019

Associate Concentrix Daksh Services India Pvt. Ltd., Bangalore May 2015- Jan 2018

SENIOR SALES SUPPORT SPECIALIST

OCT 2020- PRESENT
BLACK BOX NETWORK SERVICES INDIA PVT. LTD., BANGALORE

 Processing sales orders from purchase orders and quotes

 Creating RMA and replacement orders
 Sharing order confirmation, and proforma with customers
 Working on ROHS project transitioning to India, taking ownership to bring the project
 Sharing compliance reports with customers.
 Processing drop-ship orders and aligning with cross-functional team
 Assigning cases to the team members
 Sharing daily and weekly productivity reports with the team
 Assisting sales managers and account managers in providing the quickest resolution by taking ownership of escalation
requests
 Sending instructions to the warehouse team if additional requirements are received from the customer
 Prioritizing escalations received from internal or external customers

ASSOCIATE-II
AUG 2019- NOV 2020
MSI SURFACES PVT. LTD., BANGALORE
  Supported the complete process of O2C, i.e., PO creation, order management, change order management, RMA,
Replacements, and Invoicing
 Provide resolution to issues related to pre-ship and post-ship orders
 Maintain a good rapport with various cross-functional teams for quick and appropriate action to all the requests
 Preparing the project layout plan and execution of the project
 Defining the requirements of all the milestones for the project and coordinating with the cross-functional teams for the
successful completion of the project
 Setting up bidding bid out the project to the 3PL team and ensure the project is executed before or deadline.
 Verifying and processing invoices
 Report generation for On-hands, project completion & Audit completion status
 Working on the Audits and improvising the process consistently
 Participating in weekly calls for analyzing the pending project work and sharing the action plan
 Handled invoice disputes
 Ad-hoc trainer for the new hires in the department

CUSTOMER SUPPORT OFFICER-II

JAN 2018- JUL 2019
CONVERGE ELECTRONICS TRADING INDIA PVT. LTD., BANGALORE

 Created sales orders from purchase orders or quotes

 Handled requests related to shipment tracking’s
 Supported in change management requested by the customer
 Worked on project work orders and service agreements
 Resolved pre-ship and post-ship order-related issues
 Participated in weekly calls for the action plan and upcoming projects along with process challenges
 Assigned project pickup and delivery to the transportation team
 Supported the Inside sales department for the AVR report (Asset Value & Recovery)
 Arranged pickup and delivery schedules
 Generated weekly and monthly reports for all the customers and Environmental score card reports and send it actress to the
respective project managers

ASSOCIATE
MAY 2015- JAN 2018
CONCENTRIX DAKSH SERVICES INDIA PVT. LTD., BANGALORE

 Resolved Service requests of customers via E-mail, chat and call

 Processed sales orders in oracle
 Created RMA and Replacement orders in Oracle for customers
 Supported customers on shipping documents
 Assisted customers in Pre-Ship and Post-ship related issues
 Supported in issue root cause for delayed requests
 Point of contact to the clients, when managers are not present on the floor
 Handled order booking commit cases and resolved priority cases (High Dollar orders)
 Configured services and licenses to the order
 Supported in providing shipping documents to the customer

ACADEMIC CREDENTIALS

COURSE UNIVERSITY DURATION

Master of Business Administration Biju Patnaik University & Technology 2009-2011
Post-graduate diploma in computer application Sambalpur University 2006-2007
Bachelor of Arts Utkal University 2002-2005

TECHNICAL EXPERTISE

 Oracle 11i & r12, ERP, CRM, Zen desk, SFDC, Dynamics AX-2009 & 2013, MS-office, SAP(beginner)

EXTRA-CURRICULAR

 Represented school in science exhibition.

 Joined NCC during college.
 Rewarded for achieving the highest number of C-SAT of October 2016 in Concentrix.

LANGUAGES

 English, Hindi & Odia