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Cópia de Customer Journey Map by Slidego
Cópia de Customer Journey Map by Slidego
Journey Map
Here is where this template begins
Customer Journey Map
Saturn Mars
Saturn is a massive ball Mars is a cold and icy
made mostly of desert world. It is half
hydrogen and helium the size of Earth
01 02 03 04
Venus Jupiter
Even though Venus isn't Jupiter is by far the
the closest planet to the most massive planet in
sun, it is still the hottest the Solar System
Customer Journey Map
Touchpoint Touchpoint
POSITIVE
Touchpoint Touchpoint
Touchpoint
Touchpoint
Touchpoint
NEGATIVE
Touchpoint Touchpoint
Touchpoint
Touchpoint Touchpoint
Customer Journey Map
Neptune Mercury
Neptune is the farthest Mercury is the closest
planet from the Sun and planet to the Sun. It’s a
01 the fourth-largest 03 bit larger than the Moon 05
Touchpoint Touchpoint
Touchpoint Touchpoint
NEGATIVE
Touchpoint Touchpoint
Neptune is the farthest Jupiter is a gas giant Mercury is the closest Earth is the third planet
TOUCHPOINT planet from the Sun and the biggest planet to the Sun from the Sun
CUSTOMER Mars is a cold place. It’s Pluto is an icy dwarf The Moon is the It's just a little bigger
THOUGHTS full of iron oxide dust planet fifth-largest satellite than Earth's moon
OVERALL
CUSTOMER
EXPERIENCE
PAIN Pluto is an icy dwarf It has a thick Neptune is the farthest Neptune is the farthest
POINTS planet atmosphere planet from the Sun planet from the Sun
IDEAS TO Mercury is the closest It's just a little bigger Earth is the third planet Mars is a cold place. It’s
IMPROVE planet to the Sun than Earth's moon from the Sun full of iron oxide dust
Customer Journey Map
Mercury is the Earth is the third Jupiter is the biggest Saturn is a gas giant Despite being red,
POSITIVE
smallest planet planet and our home planet of them all and has rings Mars is a cold place
The Moon is the Neptune is the Mars is full of iron Uranus is the second Earth is the third
fifth-largest satellite farthest planet oxide dust least dense planet planet and our home
Earth is the third Venus is the second Pluto is considered a Mars is full of Jupiter is the biggest
NEGATIVE
planet from the Sun planet from the Sun dwarf planet iron oxide dust planet of them all
Mercury is the Neptune is the Jupiter is the biggest Saturn is a gas giant It’s composed of
smallest planet farthest planet planet of them all and has rings hydrogen and helium
Customer Journey Map
1
4
3 5
Neptune is the Mercury is the closest Jupiter is a gas giant Saturn is composed Venus has a beautiful
STEPS farthest planet. It’s the planet and the and the biggest planet mostly of hydrogen name and is the
fourth-largest smallest one of them all and helium second from the Sun
Customer Journey Map
1
4
3 5
LEAD TIME
1 4
2 3 5
Ganho de dias
Customer Journey Map
1 3 5
NEGATIVE
2 4
01 03 05
02 04
Neptune is the Jupiter is a gas giant Venus has a beautiful
farthest planet. It’s and the biggest name and is the
the fourth-largest planet of them all second from the Sun
Customer Journey Map
AWARENESS CONSIDERATION ACQUISITION SERVICE LOYALTY
PHASE 1
Despite being red, It has a beautiful name Uranus is the Venus has a beautiful Mercury is the closest
PHASE 2
Mars is actually a cold and is the second seventh planet from name and is the planet and the
place planet from the Sun the Sun second from the Sun smallest one
Venus has a beautiful Despite being red, Earth is the third Neptune is the farthest Saturn is composed
PHASE 3
name and is the Mars is actually a cold planet and it harbors planet. It’s the mostly of hydrogen
second from the Sun place life fourth-largest and helium
Mercury is the closest Neptune is the farthest Saturn is composed The Moon is the Despite being red,
PHASE 4
planet and the planet. It’s the mostly of hydrogen fifth-largest satellite in Mars is actually a cold
smallest one fourth-largest and helium the Solar System place
Customer Journey Map
Mercury Saturn
Mercury is the closest Saturn is composed
planet and the mostly of hydrogen
smallest one and helium
01 02 03 04 05
Neptune is the Mercury is the closest Jupiter is a gas giant Saturn is composed Venus has a beautiful
farthest planet. It’s the planet and the and the biggest planet mostly of hydrogen name and is the
fourth-largest smallest one of them all and helium second from the Sun
Customer Journey Map
Mercury is the closest Earth, where we live Saturn is composed It is the biggest planet The Moon is the fifth
planet to the Sun in on, is the third planet mostly of hydrogen and the sixth planet largest satellite in the
the Solar System from the Sun and helium from the Sun Solar System
Customer Journey Map
AWARENESS CONSIDERATION PURCHASE ONBOARDING ADVOCACY
ACTION
USER
Mercury is the Pluto is considered a Saturn is a gas giant It’s a gas giant and The Moon is the
closest to the Sun dwarf planet and the ringed one the biggest planet fifth-largest satellite
EVOLUTION
POINTS
PAIN
Mercury is the Pluto is now Saturn is the Jupiter is a gas The Moon is the
closest planet to considered a ringed one. It giant and the fifth-largest
the Sun dwarf planet is unique biggest planet satellite
Customer Journey Map
01 02 03 04 05
Neptune Mercury Jupiter Saturn Venus
Neptune is the Mercury is the closest Jupiter is a gas giant Saturn is composed Venus has a beautiful
farthest planet. It’s planet and the and the biggest mostly of hydrogen name and is the
the fourth-largest smallest one planet of them all and helium second from the Sun
Customer Journey Map
AWARENESS CONSIDERATION PURCHASE ONBOARDING ADVOCACY
Venus is terribly Earth is the third Jupiter is the Neptune is the Despite being
hot, even hotter planet from the biggest planet of farthest planet red, Mars is a
than Mercury Sun them all from the Sun cold place
Good
Medium
Bad
Customer Journey Map
02 04
Venus has a beautiful Saturn is composed
name and is the mostly of hydrogen
second from the Sun and helium
01 03 05
Neptune is the farthest Mercury is the closest Jupiter is a gas giant
planet. It’s the planet and the and the biggest planet
fourth-largest smallest one in the Solar System
Customer Journey Map
01 02 03 04 05
Jupiter Saturn
Jupiter is a gas giant Saturn is composed
and the biggest planet mostly of hydrogen
Neptune in the Solar System 03 04 and helium
Neptune is the
farthest planet. It’s the
fourth-largest 01
Mercury Venus
Mercury is the closest Venus has a beautiful
planet and the name and is the
smallest one 02 05 second from the Sun
Customer Journey Map
01 02 03 04 05
Neptune is the Mercury is the Jupiter is a gas Saturn is a gas Venus is the
farthest planet. It’s closest planet and giant and the giant and has second planet from
the fourth-largest the smallest one biggest planet several rings the Sun
Customer Journey Map
01 02 03 04 05
AWARENESS INTEREST PURCHASE RETENTION ADVOCACY
Neptune is the farthest Venus has a beautiful Mercury is the closest Saturn is composed Jupiter is a gas giant
planet. It’s the name and is the planet and the smallest mostly of hydrogen and the biggest planet
fourth-largest second from the Sun one and helium in the Solar System
POSITIVE
NEGATIVE
Customer Journey Map
01 03 05
NEPTUNE MERCURY JUPITER
Neptune is the
farthest planet. It’s 02 Mercury is the
closest planet and
04 Jupiter is a gas giant
and the biggest
the fourth-largest VENUS the smallest one SATURN planet of them all
01 02 03 04 05
Neptune is the Mercury is the closest Jupiter is a gas giant Saturn is composed Venus has a beautiful
farthest planet. It’s the planet and the and the biggest planet mostly of hydrogen name and is the
fourth-largest smallest one of them all and helium second from the Sun
Customer Journey Map
02 04
VENUS SATURN
Venus has a beautiful Saturn is composed
name and is the mostly of hydrogen
second from the Sun and helium
01 03 05
NEPTUNE MERCURY JUPITER
Neptune is the farthest Mercury is the closest Jupiter is the biggest
planet. It’s the planet and the smallest planet in the entire
fourth-largest one Solar System
Customer Journey Map
01
02 04
03 05
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