HAMZA DARWISH MUSTAFA AL-AQRA'
+962 787651315
PROFILE
I am an MBA graduate with more
than ten years of experience as
a Banker, seeking a suitable role
at a challenging organization to
utilize my knowledge in finance
and Accounting while also
expanding my professional
experience.
EDUCATION
- MASTER IN BUSINESS ADMINISTRATION
(MBA) ACCOUNTING / Al-Balqa Applied
University (2018)
- Bachelor of Accounting / Al-Balqa
Applied University (2012)
SKILLS
- Microsoft Excel
- Problem Solving Skills
- Teamwork
- Flexibility
- Critical Thinking Skills
- Communication Skills
- Time Management
- Analytical Skills
- Budgeting
LANGUAGES
ENGLISH
ARABIC
COURSES
- Microsoft Certificate of Achievement
(Comprehensive ICT Program) 2020
- Microsoft Advanced Excel (Palestine
Modern Center) 2017
Amman, Jordan
hebzih@yahoo.com
EXPERIENCES
HOUSING BANK
Job Title: Head Teller (Assistant Branch Manager)
Period: April 2022 to Present
Description:
- Performing daily transactions for customers and refer Bank
products and services to the branch platform personnel, providing
efficient and quality customer service, while meeting or exceeding
minimum sales and service performance standards procedures.
- Services customers by processing all monetary transactions.
- Ensuring security procedures are followed and all tellers are up to
date on current policies and procedures.
- Maintain minimum amount of cash in teller’s area to ensure
compliance with security/safety measures
- Supervising tellers and customer service employees as by
participating in a branch team environment within which employees
perform personally and collectively to achieve branch goals
- Completing the administrative responsibilities
- Represent Trust mark professionally, efficiently, and tactfully in
order to assure customer satisfaction when in contact with
customers, either face-to-face or by telephone.
- Manage, coach, and provide training for Tellers.
Job Title: Teller and Customer service officer
Period: May 2012 to March 2022
Description:
-Answering the questions about account types and banking products,
such as CDs, money market accounts, loans and credit cards.
-Evaluating credit worthiness by processing loan applications and
documentation within specified limits.
- Prepare detailed loan proposals.
-Checking on the status of customer accounts and track checks and
payments.
- Cross selling all the bank’s products.
- Increasing the branch customer base.
- Contributing to the profitable growth of the bank in line with the
strategic guidelines and the bank policies and procedures.
- Opening all types of accounts (current, savings, time deposit, saving
certificates).
- Receiving complaints from customers & register them & deliver it to
the concern person.
- Handling all inquiry received from clients (position – statements –
T/Ds maturity )
- Maintaining and balancing cash drawers and reconciling
discrepancies.