What's New in Hik-Connect

What's New in Hik-Connect
Legal Information
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i
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Contents
Chapter 1 Updates in V6.3 Personal Mode .................................................................................. 1
Chapter 2 Updates in V6.3 Team Mode ....................................................................................... 7
2.1 [Improvement] Video Management ...................................................................................... 7
2.2 [Improvement] Access Control .............................................................................................. 7
2.3 [Improvement] Time and Attendance .................................................................................... 8
2.4 [Improvement] On-Board Monitoring ................................................................................... 8
2.5 [Improvement] Alarm ............................................................................................................ 9
2.6 [Improvement] Services ....................................................................................................... 11
2.7 [Improvement] Team Management ..................................................................................... 11
Chapter 3 Updates in V6.2 Personal Mode ................................................................................ 13
Chapter 4 Updates in V6.2 Team Mode ..................................................................................... 20
4.1 [New] Alarm Detection ........................................................................................................ 20
4.2 [Improvement] On-Board Monitoring ................................................................................. 20
4.3 [Improvement] Time and Attendance .................................................................................. 24
4.4 [Improvement] Device and Maintenance ............................................................................ 25
4.5 [Improvement] Access Control and Video Intercom ............................................................ 26
4.6 [Improvement] Video Management .................................................................................... 28
4.7 [Improvement] Map Management ...................................................................................... 30
4.8 [Improvement] Analysis Report ........................................................................................... 31
4.9 [Improvement] Services ....................................................................................................... 31
Chapter 5 Updates in V6.1 Personal Mode ................................................................................ 32
Chapter 6 Updates in V6.1 Team Mode ..................................................................................... 35
6.1 [New] On-Board Monitoring ................................................................................................ 35
6.2 [Improvement] Access Control and Video Intercom ............................................................ 35
6.3 [Improvement] Time and Attendance .................................................................................. 37
6.4 [Improvement] Resource Management ............................................................................... 38
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6.5 [Improvement] Video Management .................................................................................... 41

6.6 [Improvement] Other Updates ............................................................................................ 43
Chapter 7 Updates in V6.0 ........................................................................................................ 45
7.1 Try Our New Team Mode ..................................................................................................... 45
7.1.1 Available Documents .................................................................................................. 45
7.1.2 Compare the Personal and Team Mode ...................................................................... 46
7.2 Updates About Personal Mode ............................................................................................ 48
Chapter 10 Updates in V5.2 ...................................................................................................... 56
Chapter 13 Updates in V4.27.0 ................................................................................................. 72
Chapter 20 Updates in V4.20.0 ................................................................................................ 105
21.1 Newly Supported Devices ................................................................................................ 111
21.2 New Features & Optimizations ........................................................................................ 112
21.2.1 AX PRO V1.2.5 ......................................................................................................... 112
21.2.2 Direct Cloud Storage Solution with NVR ................................................................. 118
21.2.3 Other Updates ........................................................................................................ 119
21.3 Resolved Issues ................................................................................................................ 120
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25.1 New Features & Optimizations ........................................................................................ 134
25.2 Newly Supported Devices ................................................................................................ 142
Chapter 26 Older Releases ...................................................................................................... 146
v
Chapter 1 Updates in V6.3 Personal Mode

Updated on 19 April, 2024.
1. Supports Auxiliary Care Radars (DS-TDSB00-EKH with firmware version 5.1.2 or later). Provides
vital signs monitoring: Out-of-Bed Alarm, Heart Rate (BPM) Too High/Low Alarm, Respiratory
Rate (BPM) Too High/Low Alarm.
Figure 1-1 Auxiliary Care Radars

2. Supports Network Speakers. Supports uploading local audio files from your phone to the
network speaker and configuring scheduled broadcast tasks.
Product Category Supported Model
Network Ceiling Speaker DS-QAZ1203G1-BE
DS-QAZ1206G1-BE
Network Cabinet Speaker DS-QAZ1110G1-B
DS-QAZ1120G1-B
Network Column Speaker DS-QAZ1430G1
DS-QAZ1460G1
DS-QAZ14A2G1
Network Horn Speaker DS-QAZ1307G1T-E
DS-QAZ1307G1-E
DS-QAZ1325G1T
3. Supports image changes in video playback when dragging the progress bar (currently only for
local storage recordings, not for cloud storage recordings or devices added by IP/domain).
4. Supports displaying the timeline during clip playback.
5. Supports enabling/disabling Alarm Output of cameras.
1
Figure 1-2 Alarm Output

6. Supports enabling/disabling Alarm Output of shared cameras.
7. Supports enabling/disabling patrol and setting patrol schedules of cameras (DS-2CD2423G2-IW,
DS-2CD2443G2-IW, DS-2DE2C200IG-W, DS-2DE2C400IG-W, DS-2CV2041G2-IDW,
DS-2CV2Q21G0-IDW, DS-2CV2121G2-IDW, and DS-2CV2141G3-IDW).
Figure 1-3 Patrol

8. Supports enabling Auto Track for cameras.
Note
The feature is not supported by local devices.
2
Figure 1-4 Auto Track

9. Supports enabling Human Following for cameras (DS-2CD2423G2-IW, DS-2CD2443G2-IW,
DS-2DE2C200IG-W, DS-2DE2C400IG-W, DS-2CV2041G2-IDW, DS-2CV2Q21G0-IDW,
DS-2CV2121G2-IDW, and DS-2CV2141G3-IDW).
3
Figure 1-5 Human Following

10. Supports viewing covers of the clips stored on cameras with firmware version 4.82.000 and
newer versions.
Figure 1-6 Clip Cover
4
11. For devices handed over by HPP, supports using the name set on HPP.
12. For indoor stations, supports displaying device status and performing operations on the Home
page.
Figure 1-7 Indoor Stations

13. Supports retrieving your encryption password through your email or phone number.
Figure 1-8 Reset Password

14. Supports more models of thermal products.
5
DS-2TD1228-2/QA
DS-2TD4238-4/S2
DS-2TD4137-25/WY
DS-2TX3742-15A/Q
DS-2TXS2628-10P/QA/GLT/CH30S80
HM-TD1018
HM-TD1017
HM-TD2628-7/QA
HM-TD4137-25/WY
6
Chapter 2 Updates in V6.3 Team Mode

Updated on 19 April, 2024.
2.1 [Improvement] Video Management

● (Portal) Supports downloading MP4 videos.
Figure 2-1 Export Video in MP4

● (Mobile Client) For videos stored on devices, supports viewing the clip covers.
● (Portal) When saving a view during playback, supports saving the storage type of each camera in
the view.
2.2 [Improvement] Access Control

On the access control monitoring page and access control record search page, the plug-in is loaded
only if it is needed.
7
2.3 [Improvement] Time and Attendance

● Supports sending scheduled reports to a specified email address.
Figure 2-2 Scheduled Report

● Supports viewing the sample of monthly attendance summaries.
Figure 2-3 Monthly Attendance Summary
2.4 [Improvement] On-Board Monitoring

● (Portal) Supports batch importing driver information through Excel or driver photos.
8
Figure 2-4 Batch Import Drivers

● (Portal) Supports exporting driver information.
Figure 2-5 Batch Export
2.5 [Improvement] Alarm

● (Portal) Supports a new event type: violent motion detection.
9
Figure 2-6 Violent Motion Detection

● Supports configuring alarm notification preferences for an encoding device.
Figure 2-7 Set Notifications

● Supports setting delay alarms of the event type of encoding devices: Device Offline.
Figure 2-8 Delay Alarm

● Supports displaying triggering event types instead of alarm rule names when you view alarm
records.
10
Figure 2-9 Event Type
2.6 [Improvement] Services

● Supports purchasing a permanent video license from your service provider.
● Supports purchasing a permanent analysis report license from your service provider.
Note
The heat analysis and people counting licenses are merged into an analysis report license.
2.7 [Improvement] Team Management

● (Portal) The entrance of role management is moved to following position.
Figure 2-10 Role Management

● (Portal) About granting permissions:
○ Supports granting permissions directly to users.
○ Optimizes permission categories.
11
Figure 2-11 Grant Permissions When Adding Users
12

New features in Hik-Connect personal mode V6.2 updates are shown below.
● AX HOME Wireless Alarm System
● NVS
● Other Updates
AX HOME Wireless Alarm System

● Supports the AX HOME panel and its peripherals & detectors.
○ Supports adding AX HOMEs to Hik-Connect on the Mobile Client.
Figure 3-1 Add AX HOME

Supported features: Viewing the panel details, arming/disarming panels, configuration.
13
Note
› AX HOME does not support stay arming.
› Unbinding an AX HOME from its current account is not supported.
○ Supports adding the peripherals & detectors in 3 ways: scanning the QR code, entering the
serial number, and enrollment mode.

○ Supports viewing the peripheral & detector list and checking the details of a peripheral or
detector.
● The status of AX HOME and its peripheral devices are now updated automatically on Hik-
Connect.
Figure 3-2 AX HOME Details

● After you add the AX HOME to Hik-Connect, you can launch the installation wizard, during which
the followings are supported:
○ The added peripherals & detectors are listed.
You can tap a device to edit its settings, delete a device, and add a device by scanning the QR
code, entering the serial number, or using the enrollment mode.
14
Figure 3-3 Add Peripherals

○ Configure the panel: set the device language and name, and upgrade the panel.
15
Figure 3-4 Set Control Panel Info

○ Instructions of peripheral & detector installation.
16
Figure 3-5 Install Peripherals & Detectors

● Supports upgrading the AX HOME panel and its peripherals & detectors.
NVS
● Supports a new type of NVR: wireless NVS, and the supported models are DS-7102NI-S1/W(STD)
and DS-7104NI-S1/W(STD).
Figure 3-6 NVS

○ Supports basic video operations such as live view, playback, device sharing, two-way audio,
and PTZ.
○ Supports linking up to 4 wireless cameras.
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○ Supports initialization when you add NVSes to Hik-Connect. The initialization includes storage
initialization, recording schedule initialization (7*24h recording schedule by default), and one
tap to search for and add unactivated wireless cameras.
○ Supports unbinding an NVS if the NVS is on the same LAN with the mobile client.
● After you add an NVS to Hik-Connect, you can launch the installation wizard, during which the
followings are supported:
○ Instructions about storage initialization.
○ Instructions about one tap to find and add the inactivated wireless cameras.
Other Updates
● Supports receiving notifications when security panels are offline.
● Supports receiving notifications about your account logging in on a new device or in another
location.
Figure 3-7 Security Login Notification

● Deleting a device with an active cloud storage service is not allowed.
Note
Cloud storage is not available in all countries or regions.
18
Figure 3-8 Tip of Deleting Devices

● Supports virtual buttons of indoor stations (DS_KH7300EY_WTE2).
Figure 3-9 Virtual Buttons
19

New features in Hik-Connect Team mode V6.2 updates are shown below.
● [New] Alarm Detection
● [Improvement] On-Board Monitoring
● [Improvement] Time and Attendance
● [Improvement] Device and Maintenance
● [Improvement] Access Control and Video Intercom
● [Improvement] Video Management
● [Improvement] Map Management
● [Improvement] Analysis Report
● [Improvement] Services
4.1 [New] Alarm Detection

Updates related to alarm detection are shown below.
Adds the Alarm Detection module.
Figure 4-1 Alarm Detection
4.2 [Improvement] On-Board Monitoring

Updates related to on-board monitoring are shown below.
● (Portal) Adds the driver management feature.
○ Supports adding driver groups. Supports adding, deleting, editing, and searching for drivers.
Supports managing driver permissions, linking vehicles with drivers, applying driver
information to devices linked to vehicles.
20
Figure 4-2 Driver Management

○ Supports displaying vehicle statistics on the on-board monitoring dashboard.
Figure 4-3 Driver Statistics on Dashboard

○ Adds driver events.
Figure 4-4 Driver Events

○ Supports searching for driving events by driver.
21
Figure 4-5 Search Events by Driver

○ Supports viewing reports by driver.
22
Figure 4-6 View Reports by Driver

● (Mobile Client) Supports displaying total number of vehicles from all sub-areas on the resource
tree.
23
Figure 4-7 Total Vehicles

Updates related to time and attendance are shown below.
● (Portal) Supports exporting monthly attendance reports.
Figure 4-8 Export Monthly Attendance Report

● (Portal) Adds four columns (Clock-In Source, Clock-Out Source, Clock-In Area, and Clock-Out
Area) to attendance reports.
24
Figure 4-9 Clock In/Out Source and Clock In/Out Area

● (Mobile Client) Adds the Attendance Overview module to the applications.
Figure 4-10 Attendance Overview
4.4 [Improvement] Device and Maintenance

Updates related to device and maintenance are shown below.
● (Mobile Client) Adds the entrance of adding devices on the area list page.
25
Figure 4-11 Add Device

● Adds stream-related parameters on the camera maintenance page.
Figure 4-12 View Stream Information
4.5 [Improvement] Access Control and Video Intercom

Updates related to access control and video intercom are shown below.
26
● (Mobile Client) In the Intercom module, residents are not allowed to make the door remain
locked or unlocked.
● (Portal and Mobile Client) Adds the access control events: Secure Door Control Unit Connected,
Secure Door Control Unit Disconnected, Secure Door Control Unit Tamper Alarm, and Secure
Door Control Unit Tamper Restored.
Figure 4-13 Access Control Events

● (Portal and Mobile Client) Supports setting the maximum usage limit for temporary passes to
open doors.
Figure 4-14 Allowed Uses

● (Portal) The newly added temporary passes are displayed on the top of the temporary pass list.
● (Portal and Mobile Client) Supports searching for access control events by temporary pass.
27
Figure 4-15 Search for Records by Temporary Pass

● (Mobile Client) Provides tips for opening doors via Bluetooth, indicating stronger signal strength
as the value approaches 0.
● (Portal) Adds pictures illustrating the issuing modes of person credentials.
Figure 4-16 Issuing Mode Illustration

Updates related to video management are shown below.
● (Portal) Supports displaying event video thumbnails during playback.
28
Figure 4-17 Event Thumbnail

● (Portal) Optimizes plug-in installation.
● (Portal) When you search for videos stored on devices, the platform supports displaying video
thumbnails.
Figure 4-18 Video Picture

● (App) Supports displaying the corresponding images as you drag the timeline during playback
(for both local videos and cloud videos).
● (Portal) For archived videos, adds the following operations: drag the timeline, capture pictures,
and pause videos.
29
Figure 4-19 Archived Video Operations
4.7 [Improvement] Map Management

Updates related map management are shown below.
Changes "GIS Map" to "Online Map".
30
Figure 4-20 Online Map
4.8 [Improvement] Analysis Report

Updates related to analysis report are shown below.
Supports displaying heat maps of offline devices.
4.9 [Improvement] Services

Updates related to services are shown below.
● Supports viewing the market prices of services.
Figure 4-21 View Service Market Price

● Supports sending service activation requests to your service provider, and sharing the request
with your service provider through social media.
31

New features in Hik-Connect personal mode V6.1 updates are shown below.
● (Android) Supports adding widgets of Hik-Connect to your home screen.
Figure 5-1 Add Widgets

● Supports going to the event-related live view or playback page when there are events during live
view or playback.
32
Figure 5-2 Redirect to Live View / Playback

● Supports transferring the cloud storage service from a device or channel to another one by your
service provider.
● For solar-powered cameras (DS-2XS3Q47G1-LDWH/C18S4):
○ Supports enabling/disabling indicators to display status such as network loss and camera
status.
33
Figure 5-3 Enable Indicator

○ Supports enabling Defog Mode.
Figure 5-4 Enable Defog Mode
34

New features in Hik-Connect Team mode V6.1 updates are shown below.
● [New] On-Board Monitoring
● [Improvement] Access Control and Video Intercom
● [Improvement] Time and Attendance
● [Improvement] Resource Management
● [Improvement] Video Management
● [Improvement] Other Updates
6.1 [New] On-Board Monitoring

Updates related to on-board monitoring are shown below.
(Portal and Mobile Client) Adds the on-board monitoring module. Supports enabling the on-board
monitoring service, and adding 10 free devices for permanent use, and unlimited free devices for
the first one month.
Figure 6-1 On-Board Monitoring
6.2 [Improvement] Access Control and Video Intercom

Updates related to access control and video intercom are shown below.
● (Portal) Supports configuring building No. in the intercom module.
35
Figure 6-2 Set Building No.

● (Mobile Client) Supports editing the PIN code to open doors.
36
Figure 6-3 Set PIN

● (Portal and Mobile Client) Supports new models of facial recognition terminals (DS-K1T670MX,
DS-K1T670MX-QR, DS-K1T670MFWX, and DS-K1T670MWX-QR).

Updates related to time and attendance are shown below.
● Supports customizing and exporting attendance reports. Supports customizing the contents and
item order of the reports, customizing time settings, and selecting all or specified persons.
37
Figure 6-4 Customized Export

● (Mobile Client) Adds the attendance section to the Applications page. Supports features
including Apply, Review, Check In Remotely, My Attendance, and My Shift.
● Supports changing attendance roles when changing the apartment of a person.
6.4 [Improvement] Resource Management

Updates related to resource management are shown below.
● (Portal) Supports batch synchronizing recording schedules of cameras.
Figure 6-5 Batch Sync Recording Schedules

● (Portal) Supports getting device's recording settings on the page of camera details.
38
Figure 6-6 Get Device's Recording Settings

● (Portal) After devices are added, supports displaying the cloud storage configuration entrance,
local recording configuration entrance, and access permission entrance.
39
Figure 6-7 Complete Adding Devices

● (Portal and Mobile Client) When importing personal devices into the team system, supports
checking Delete Devices from Personal Site After They Are Imported.
Note
The feature is only supported in certain countries or regions.
40
Figure 6-8 Delete Devices from Personal Site After They Are Imported

Updates related to video management are shown below.
● (Portal and Mobile Client) When devices supports both cloud storage and local recording,
supports automatically selecting cloud storage as default.
● (Portal and Mobile Client) Supports enabling alarm output on the live view page of 7-series
ANPR cameras. This button allows for remote control of the alarm outputs.
41
Figure 6-9 Alarm Output Control

● The 5-minute free streaming policy is now based on the number of windows simultaneously
streaming, instead of specific channels. The maximum number of streaming windows is
determined by the number of available paid channels in the system.
● (Portal) Supports daylight saving time when searching for videos.
● (Portal) For the intelligent video search feature, adds new devices (Q/K/M series NVRs) that
support the motion detection 2.0 (person/vehicle detection) events.
42
Note
○ Ensure that the NVRs are running firmware versions released in 2023 or beyond.
○ Ensure that the Stream Encryption parameter of NVRs is enabled.
○ The cameras linked with the NVRs should support motion detection 2.0, and motion-related
parameters should be enabled on the device configuration page.
Figure 6-10 Enable Motion-related Parameters
6.6 [Improvement] Other Updates

Updates related to other updates are shown below.
● (Portal) Supports logging in to Hik-Connect for Teams via Azure AD.
Note
The feature is only supported in certain countries or regions.
43
Figure 6-11 Log in via Azure AD

● (Portal and Mobile Client) Supports activating licenses to renewal services or upgrade service
packages.
Figure 6-12 Activate Service
44
Chapter 7 Updates in V6.0

New features in Hik-Connect V6.0 updates are shown below.
7.1 Try Our New Team Mode

Now Hik-Connect is updated to provide you with a unified security solution from residence to
business. There are now two modes available, the Personal mode (which is updated based on the
previous Hik-Connect) and the brand new Team mode (to manage multiple users and roles, and
enjoy the services including video service, security control & attendance service, video intercom
service, and analysis report service). What's more, you can enjoy one-month free trial of all Team
mode services including the analysis report service, unlimited channels, doors, and residents.
Note
The team mode and specific services may be limited to certain countries or regions. Contact your
service provider for details.
7.1.1 Available Documents
Mode User Intention Document Link

Team Mode To get fast and handy instructions for the ● Long press this link: Hik-Connect
most common features of the Team mode. for Teams Portal Quick Start
Guide
● Long press this link: Hik-Connect
for Teams Mobile Client Quick
Start Guide
To get detailed information about the use ● Long press this link: Hik-Connect
of the Team mode. for Teams Portal User Manual
● Long press this link: Hik-Connect
for Teams Mobile Client User
Manual
To get the key features, system Long press this link: Hik-Connect
requirements, and technical specifications for Teams Datasheet
of the Team mode.
To get the compatible device list of the Long press this link: Hik-Connect
Team mode. for Teams Compatible Device List
45
Mode User Intention Document Link

To get the frequently asked questions. Long press this link: Hik-Connect
for Teams FAQ
Personal Mode To get fast and handy instructions for the Long press this link: Hik-Connect
most common features of the Personal Quick Start Guide
mode.
To get detailed information about the use Long press this link: Hik-Connect
of the Personal mode. Mobile Client User Manual
To get the key features, system Long press this link: Hik-Connect
requirements, and technical specifications Datasheet
of the Personal mode.
To get the frequently asked questions. Long press this link: Hik-Connect
FAQ
7.1.2 Compare the Personal and Team Mode
Feature Feature List Personal Mode Team Mode

Application App App & Portal
Video Monitoring Capability 128 channels (5-mins Unlimited
streaming limitation)
Live View The mode supports The Portal supports
simultaneous live view simultaneous live view
of up to 16 channels. of up to 64 channels,
and supports up to 3
auxiliary windows.
Playback The mode supports The Portal supports
simultaneous playback simultaneous playback
of up to 4 channels. of up to 16 channels.
Evidence Management X √
Video Analysis Report X √
Cloud Storage 7/30/90/180/365 Event- √ √
Based Cloud Storage
Access Control Capability 128 Devices Unlimited
Remote Door-Opening √ √
46

Access Control Device X √
Management
ACS Event Management X √
Real-Time Monitoring X √
Person Permission X √
NFC and Bluetooth Door X √
Opening
Temporary Passes for X √
Visitors
Time and Person Management X √
Attendance
Time Table, Schedule, and X √
Shift Settings
Multiple Attendance X √
Reports
App Clocking X √
Video Intercom Receive Video Call √ √
Remote Door-Opening √ √
Building/Room/Resident X √
Management
Intercom Device X √
Management
Intercom Event X √
Management
Temporary Passes for X √
Visitors
System Capacity Multi-Site Management X √
Multi-Users/Role Sub-accounts not √
Management supported, and devices Unlimited sub-
can be shared with up accounts and roles.
to 10 accounts.
Map Management X √
47

Alarm Panel √ X
OpenAPI X √
7.2 Updates About Personal Mode

New features in Hik-Connect Personal Mode updates are shown below.
1. Adds an Application module. In the module, you can quickly start live view, start playback, start
device sharing, and view pictures and videos from the personal album. Also, you can quickly use
the basic tools including resetting device password, configuring device Wi-Fi, customizing audio,
and viewing network data statistics.
Figure 7-1 Applications

2. The user interfaces of the Me page are now changed.
48
Figure 7-2 Me Page

- You can create a team.
- You can tap the account name to view account information.
- You can also tap Settings to set hardware decoding, zero channel, whether to save device
parameters, audio customization, local device export, auto start of live view, and network
data statistics.
- You can reset device password, and configure device Wi-Fi.
- You can view documents in Help Center.
3. Optimizes the user interfaces of PTZ control.
49
Figure 7-3 PTZ Control
50

● For smart hybrid light cameras, ColorVu cameras, and turbo HD cameras linked with DVRs:
○ Supports displaying light modes on device cards on the Home page.
Figure 8-1 Light Mode on Device Card

○ Also, on the Live View page of the cameras, supports tapping to configure compensation
light, and you can adjust the value of white light and IR light.
51
Figure 8-2 Configure Light Compensation

● For solar-powered cameras (DS-2XS2T4TG1), supports enabling/disabling Detector to allow/
disable detector alarms, and supports adjusting the sensitivity of detectors. When the alarm is
enabled, solar-powered cameras can report alarms even in the sleep mode.
52
Figure 8-3 Enable Detector Alarm

● This version supports Wi-Fi solar-powered cameras (DS-2XS3Q47G1-LDWH/C18S40).
● Supports selecting detailed permissions of AX PROs when you share AX PROs with others.
53
Figure 8-4 Detailed Permissions
54

● Supports fall detection radars (DS-TDSB00-EKT).
● Supports switches (DS-3E1518P-EI, DS-3E1518PM-EI, DS-3E1526P-EI, and DS-3E1526PM-EI).
55

New features in Hik-Connect V5.2 updates are about NVRs, access control devices, routers, and
security panels.
● NVR
● Wi-Fi 6 Router
● Access Control Device
● Security Panel and Peripherals
NVR
Note
Only NVRs with firmware version 4.63.000 and versions newer than 4.63.000 support these
updates.
This version optimizes the previous features about enabling NVR alarm notifications, and this
version provides three buttons for arming device(s), arming device(s) silently, and disarming
device(s).
Arm
Events will trigger visual and audible device alarms, and you will be notified of the alarms on
Hik-Connect.
Arm Silently
Events will NOT trigger visual and audible alarms, but you will be notified of the alarms on Hik-
Connect.
Disarm
There will be no visual and audible alarms or notifications.
1. Supports batch arming/silencing/disarming all channels linked to an NVR.
56
57
Figure 10-1 Batch Arm/Disarm All Channels
2. Supports one tap to enter the area details page or camera details page to add, edit, arm, and
disarm each area or camera, and silence the alarms.
58
59
Figure 10-2 Batch Arm/Disarm Areas
Wi-Fi 6 Router
1. For DS-3WR15X routers, supports:
- When your phone and the router are connected to the same Wi-Fi, you can activate the
device cloud service and add the device to Hik-Connect.
- After the cloud service is activated for the router and the router is added to Hik-Connect, you
can remotely configure the router when you are away from home.
Access Control Device

1. Supports DS-K1T805 serials of access control devices. Supports features such as AP mode
connection and configurations such as setting the door opening duration.
Security Panel and Peripherals

1. For arming and disarming:
- For security panel arming/disarming permissions, now if the Admin arms a device, other
users can disarm it.
- For the non-password arming feature of keypads, now supports disarming keypads using the
installer password.
2. Supports viewing the network in use on the device list page and control panel details page.
Figure 10-3 View Network

3. Supports importing files from devices as audio alarms (Android only).
60
Figure 10-4 Import Audio File

4. Supports setting voice or ringtone as the audio alarm for alarms, and supports setting when and
how many times an audio alarm will be played.
Figure 10-5 Select Voice or Ringtone

5. Supports selecting whether to pushing notifications about PIRCAM gifs and video clips.
Figure 10-6 New Permissions

6. For temperature and humidity detectors:
61
- Supports setting high temperature and low temperature thresholds for alarms.
Figure 10-7 Set Above/Below Temperature Alarm

- When you select a temperature detector as the linkage device of a relay, supports selecting
one or more temperature values.
Figure 10-8 Set Temperature
62

The release notes introduce the updates in Hik-Connect 5.1.
● General
● Share Device via QR Code
● Security Panel and Peripherals
General
1. Supports transferring devices from Hik-Connect to HikCentral Connect.
2. Supports configuring networks of DS-K1T502 series access control devices on Hik-Connect.
3. Supports HF-VS409 series fisheye cameras with the smoke detection feature, and supports HF-
S2HF-S2 series smoke detectors.
4. Supports wireless door stations. (DS-KV6113-WPE1(B), DS-KV6113-WPE1(C), DS-KV8113-
WME1(B), DS-KV8113-WME1(C), DS-KV8213-WME1(B), DS-KV8213-WME1(C), DS-KV8413-
WME1(B), and DS-KV8413-WME1(C)).
5. Supports DS-K1T321 series MinMoe access control devices.
Share Device via QR Code

1. Supports batch sharing devices via QR codes. Tap → Share Device to share multiple devices.
63
Figure 11-1 Batch Share

2. Now recipients only need to scan the QR code to accept the device (In previous versions, after a
recipient accepts a device, the sharer still need to double confirm the sharing details). Once a
recipient accepts the shared device, the sharer will be notified.
Figure 11-2 View Notification

3. Supports temporary QR codes which are valid for 5 minutes.
64
Figure 11-3 Temporary QR Code

4. Supports long-term QR codes to share the same devices and permissions again in the future.
Supports setting validity periods and maximum recipients for long-term QR codes.
Figure 11-4 QR Code Settings

5. Supports viewing, editing previous QR codes and deleting them. When you delete a QR code,
you can choose whether to maintain the access to the device(s) for the recipients.
65
Figure 11-5 Delete QR Code
Security Panel and Peripherals

1. When an AX PRO emergency alarm is triggered through the panic button in Hik-Connect, the
coordinates of the mobile phone with the trigger time can be sent to all users and the ARC. You
can click the coordinate information and select a Map APP to view the location of the
coordinate on a map.
66

This release notes introduces the updates in Hik-Connect 5.0.
● General
● Video
● AX Hybrid PRO 1.0.3 and Peripherals
General
1. On the Home page, updated the UI of device list. On device cards, now frequent operations and
status information are displayed.
Figure 12-1 Home

2. The Favorites shall be displayed on the Home page if there are any devices marked as favorites.
Support sorting Favorites.
Figure 12-2 Favorites and Recent Live View

3. On the bottom of the Home page, added co-branding information to display company logos or
company information.
Video
1. Now support one tap to switch between live view and playback.
67
Figure 12-3 Switch Between Live View and Playback

2. On the Live View / Playback page, updated icons on the toolbar. Support customizing icon
orders.
68
Figure 12-4 Icons

3. Support checking events on the Live View page. If there are no event-related video, captured
pictures shall be displayed.
69
Figure 12-5 View Events
Note
The feature is not supported by local devices.
4. For 32:9 and 20:9 panoramic cameras, support screen adaption in landscape live view.
Note
The feature is supported by device models including DS-2CD2387G2P-LSU/SL, DS-2CD2T87G2P-
LSU/SL, DS-2CD2367G2P-LSU/SL, DS-2CD2T67G2P-LSU/SL, DS-2CD2347G2P-LSU/SL,
DS-2CD2T47G2P-LSU/SL, etc.
5. Support setting light compensation for Dual-Light Cameras.
6. Support smoke and fire alarms for thermal imaging cameras.
70
Figure 12-6 Smoke Alarm
AX Hybrid PRO 1.0.3 and Peripherals

1. For chimes, if a chime linked with a security control panel is enabled, you can unlink keypads.
2. When you add a security control panel, the frequency band of the control panel shall be
displayed on the Device List page.
3. For wired zones, support setting resistance as 1k, 4.7k, 5.6k, and 6.8k.
4. Support scanning for peripherals on the 485 BUS.
5. Support setting validation periods for temporary users.
71
Chapter 13 Updates in V4.27.0

This release notes introduces the updates in Hik-Connect 4.27.0.
● Live View
● Device
● Services
● Notifications
● Configure Security Control Panel
● Zone/Peripheral Configuration
Live View
1. Now support saving and sharing images directly after images are captured during live view or
playback. Also, after a clip is downloaded, you can directly share it with others.
Figure 13-1 Download or Share

2. During multi-channel live view or playback, if you accidentally delete a channel, there will be a
prompt where you can undo the operation.
72
Figure 13-2 Prompt

3. Support switching between clip playback and timeline playback.
4. For iOS, support zooming in an image during playback when playback is paused.
Device
1. On the device card, the connection type (Local or Cloud) will be displayed.
Figure 13-3 Local Tag

2. For intercom devices(KV8113 and KV6113) excluding EZVIZ doorbells, support automatically
hanging up if the screen is off.
Services
1. The name "Installer" is now changed to "Service Provider".
2. Optimized Services page where now displays service overview including service types in use and
the number of devices that are using a specified service.
73
Figure 13-4 Service Overview

3. Support tapping a service card to view details.
Figure 13-5 Service Details

4. Now the detailed service provider information is available on Services page.
74
Figure 13-6 Service Provider Details

5. Added recommended services, and support tapping to view service details.
6. If people counting, temperature screening, or cloud attendance service is in use, the tabs will be
displayed on the Services page, and you can tap to view details.
Figure 13-7 Service Overview
75
Notifications
1. For event and call notifications, support one tap to mark all notifications as read.
Figure 13-8 Mark as All Read

2. For event and call notifications, support marking selected notifications as read or deleting
selected notifications.
3. If notifications are disabled, added a prompt for you to be redirected to enable notifications.
Figure 13-9 Enable Notification

4. Now support filtering notifications by whether they are read, date, event type, device, and
channel linked to a device.
76
Figure 13-10 Filter Notifications

5. Now notifications are classified as event, pyronix, call, service, exception, and system
notifications. Logs are now displayed under the service tab. Some notification tabs may be
unavailable because there are no notifications of that type.
6. Support configuring whether to enable device, call, device exception, and service provider
notifications. Support configuring notification schedule and motion detection for video devices.
Support configuring whether to enable do not disturb for intercom devices.
Figure 13-11 Notification Settings

7. If calls are not received for some reason, you can check the instructions for troubleshooting the
problem in Notification → → Settings .
77
Configure Security Control Panel

1. For AX PRO 1.2.8: Support displaying network priority when the communication mode for cloud
service is set to Auto or Wired & Wi-Fi, and support traffic consumption prompt when the
communication is set to Cellular Data Network.
2. For AX PRO 1.2.8: Support enabling ARC disconnection report delay and setting the delay time.
The disconnection will be reported only if the connection is not resumed within the delay time.
Note
The feature is only supported when ARC communicates via ISUP.
3. For AX PRO 1.2.8: Support enabling network camera disconnection report delay and setting the
delay time. The disconnection will be reported is not resumed within the delay time.
4. For AX PRO 1.2.8: Support sorting the list of detectors and peripherals.
5. For AX PRO and AX HYBRID PRO: Support configuring network parameters by scanning the QR
code via the Mobile Client.
Zone/Peripheral Configuration
1. For AX PRO 1.2.8: Support up to 16 channels for network cameras. Support enabling video
verification function for 4 channels.
Note
For M model products, support enabling video verification for 4 channels. For L model products,
support enabling video verification for 2 channels.
2. For AX PRO 1.2.8: Support adding wireless CO/smoke/heat detectors by scanning the code or
entering the serial No., and changed the displayed instructions and pictures when adding
detectors.
3. For AX PRO 1.2.8: Support enabling chime indication on the keypad configuration page.
4. For AX PRO 1.2.8: Changed the minimum value of pulse duration in Relay Module and Wall
Switch from 5 seconds to 1 second.
5. For AX PRO 1.2.8: Support specifying only some areas, instead of all, on the keypad
configuration page for performing operations.
6. For AX PRO 1.2.8: Support setting the detector contact mode to 3EOL (Triple End of Line Wiring)
on the zone configuration page.
7. Support adding wireless 180° panoramic outdoor detectors, wireless double PIR detectors, and
smart plugs.
8. On the portable emergency button configuration page, support enabling Polling Option, which
will take effect after the emergency button is triggered, and changed the maximum value of
polling rate from 30 minutes to 6 hours.
78

1. Support selecting connection type according to how indicators flash when adding standard
cameras.
2. Co-branding is supported even if there is no company logo. In this case, only the company name
will be displayed.
3. Support inviting an installer to manage your devices by scanning the installer's QR code.
Figure 14-1 Share via QR Code
79

1. If there is no video found within an hour around the alarm time, support tapping to find
alarm-related videos.
Figure 15-1 Refresh

2. For Android, support keeping the timeline scale after rotating screens during playback. The
timeline scale of each channel can be memorized.
3. Support long pressing a channel to adjust its order in Favorites.
Figure 15-2 Adjust Order
80

● New Features for AX HYBRID PRO
● Other New Features
New Features for AX HYBRID PRO

1. For output expanders of an AX HYBRID PRO 1.0.2, supports adding relays, viewing relay status,
and configuring parameters.
Figure 16-1 Relay Status

2. For Tri-X receivers of an AX HYBRID PRO 1.0.2, supports receiving wireless devices such as
detectors, wireless keyfobs, and wireless sounders.
Figure 16-2 Tri-X Receiver

3. For PIRCAMs linked with an AX HYBRID PRO 1.0.2, supports viewing their status and configuring
parameters. Supports manually capturing pictures.
81
Figure 16-3 PIRCAM

4. For wired zones of an AX HYBRID PRO 1.0.2, supports setting 3EOL (Triple End of Line Wiring) as
a detector contact mode.
Figure 16-4 Detector Contact Mode

5. When an AX HYBRID PRO 1.0.2 is armed, deleting it is not allowed.
Other New Features
82
1. For cloud storage package, in addition to 7-Day Monthly Package, 7-Day Annual Package, 30-Day
Monthly Package, and 30-Day Annual Package, added 90-Day Annual package, 180-Day Annual
package, and 365-Day Annual package.
2. For solar cameras, optimized interfaces. Also, now supports canceling an ongoing operation of
waking up a solar camera.
Figure 16-5 Solar Camera
83

● New Features for AX PRO
New Features for AX PRO

1. For cameras that are added to AX PRO via LAN, their status (online/offline) and area names will
be displayed on the device list. You can also tap a device and then tap Settings to set related
parameters.
Figure 17-1 Device List

2. Added two protocols, RDC Module and IDS Module for ARC.
Figure 17-2 Protocol

3. In System Fault Check module, added Battery Lost Check and Low Battery Check. For LAN Lost,
WiFi Lost, and Cellular Lost, you can enable them and set delay time.
84
Figure 17-3 System Fault Check

4. Supports enabling a spare email account to receive notifications from security control panels.
Figure 17-4 Spare Email

5. For the anti-masking function of detectors, you can now choose AM mode between Alarm Only
When ARM and Alarm When ARM or DISARM. By default, it is Alarm Only When ARM. You can
also set AM Pulse Interval, AM Sensitivity and AM Delay Time.
85
Figure 17-5 Configure AM Mode
Other New Features

1. On the Home page, now supports one tap to enable Stay Arm.
Figure 17-6 Stay Arm

2. You be notified of events including detector sensor fault and detector sensor fault restored in
the Notifications page.
3. After the patrol card is swiped on a card reader, you will be notified of the event with the card
reader name. Also, if you swipe your card on a wireless keypad to arm or disarm the security
control panel, the keypad name will be displayed.
86
Figure 17-7 Patrol Signing Notification

4. For devices in the tenant site scenario, the installer has the highest configuration permission
level excluding live view and playback. The installer can grant certain permissions to Hik-
Connect users, and Hik-Connect users can accept or decline the application.
87
Figure 17-8 Device Authorization Application

5. All alarm types can be set as Emergency Alarms. Fire Alarm, Medical Alarm, and Panic Alarm are
set as emergency alarm and enabled by default.
Figure 17-9 Emergency Alarm
88

This release notes introduces the updates in Hik-Connect 4.22.0, including the support for new
devices and some new features.
● New Features for AX HYBRID PRO
● New Features for Peripherals of AX HYBRID PRO
New Features for AX HYBRID PRO

1. Supports adding network camera channels by SADP scanning.
Figure 18-1 SADP Scanning

2. For ARC, when you select protocol type as ADM-CID, *ADM-CID, SIA-DCS, or *SIA-DCS, and
select companies as French Alarm Receiving Company, you can configure PIRCAM Picture
Upload Mode and HTTP Data Transmission.
Figure 18-2 PIRCAM Picture Upload Mode

3. Supports setting an opening voice for alarm phone calls or a starting text for SMS notifications.
By doing so, you can easily know where the notification comes from when you receive an alarm
phone call or SMS notification from your AX HYBRID PRO.
89
Figure 18-3 Phone Call and SMS

4. Supports enabling Remote Log Collection.
Figure 18-4 Remote Log Collection
New Features for Peripherals of AX HYBRID PRO

1. Supports Input Expander.
90
Figure 18-5 Input Expander

2. For Alarm Keypad, supports configuring operation mode. There are two modes available:
Standard and Simple mode. Compared with the simple mode, in standard mode, you need to
confirm arming/disarming on Hik-Connect in addition to swiping your card.
Figure 18-6 Operating Mode

3. For Alarm Keypad, supports enabling Active on Entry Delay.
91
Figure 18-7 Active on Entry Delay

4. For Alarm Keypad, supports enabling Keypad Arming Light. If it is enabled and any area linked
with the keypad is armed, the keypad light will be on.
92
Figure 18-8 Keypad Arming Light

5. For wired sounders, supports enabling Tamper Alarm.
Figure 18-9 Tamper Alarm
Other New Features

1. Supports pulling down to display the installer's company logo if the installer has purchased co-
branding service and there is only one installer for the Hik-Connect account.
93
Figure 18-10 Display Installer Logo

2. Supports setting Validity Period of permissions including live view, playback, and configuration
when an installer is authorized to manage devices.
Figure 18-11 Validity Period

3. Supports viewing What's New with one tap.
94
Figure 18-12 What's New

4. Supports viewing password when log into Hik-Connect.
Figure 18-13 Login
95

This release notes introduces the updates in Hik-Connect 4.21.0, including the support for new
devices and some new features.
● Newly Supported Devices
● New Features for AxPro
● New Features for Peripherals of Security Control Panel
Newly Supported Device

●
Figure 19-1 Floodlight

○ Model: CS-LC1C-A0-1F2WPFRL
○ Feature: Wi-Fi, Audible and Visual Alarm, PIR Alarm, 2MP, Two-Way Audio, Regular Continuous
Light
●
Figure 19-2 C1C Camera

○ Model: CS-C1C-F0-1E2WF, CS-C1C-E0-1G1WF
○ Features: Wi-Fi, 2MP, Two-Way Audio
●
Figure 19-3 C6N Camera
96
○ Model: CS-C6N-D0-8B4WF, CS-C6N-D0-2C3WF, CS-C6N-B0-1G2WF

○ Features: Wi-Fi, Pan & Tilt, 4MP, Two-Way Audio, Motion Detection
New Features for AxPro

1. Supports enabling Remote Log Collection and setting a valid time for a device so that technical
support personnel can collect device logs and troubleshoot problems remotely.
Figure 19-4 Remote Log Collection
Note
- It is disabled by default.
- The function is only supported by Axpro 1.2.6 and newer versions.
2. Supports displaying device details by default on the Home page when there is only one AxPro.
Figure 19-5 AxPro Details

3. Supports one tap to enable silent panic alarm.
97
Figure 19-6 Silent Panic Alarm

4. Supports manually adding Wi-Fi when an AxPro is not in Wireless Access Point mode.
Figure 19-7 Add Wi-Fi

5. Supports displaying tips for downloading alarm-related videos on the Notification page.
98
Figure 19-8 Alarm Notification

6. Supports displaying linked detectors and peripherals with an AxPro. Supports linking detectors
and peripherals with an AxPro area. Supports editing and deleting linked devices.
Figure 19-9 Linked Device
99
New Features for Peripherals of Security Control Panel

1. Supports enabling Alarm Buzzer for keypads.
Figure 19-10 Enable Alarm Buzzer

2. Supports enabling Chime Indication for both internal and intercom sounders.
100
Figure 19-11 Enable Chime Indication

3. Supports enabling Buzzer Indicate on Delay Zone for both internal and external sounders.
101
Figure 19-12 Enable Buzzer Indicate on Delay Zone

4. Supports enabling Intercom Service so that you can start intercom with an intercom sounder.
Figure 19-13 Intercom Service
Other New Features

1. Supports two modes of displaying profiles for the cloud attendance system: picture mode and
model mode.
102
Figure 19-14 Model Mode

2. Supports over-limit notifications for the cloud attendance system.
Figure 19-15 Over-Limit Notification

3. Supports configuring Regular Continuous Light for floodlights.
103
Figure 19-16 Regular Continuous Light

4. Supports authorizing service providers to access devices and supports setting what permissions
are authorized.
Figure 19-17 Edit Permission
104

This Release Notes introduces the updates in Hik-Connect 4.20.0, including the support for EZVIZ
smart chimes and DB1C doorbell. There are also several new features.
● Newly Supported Devices
● New Features for Smart Chimes and Doorbells
Newly Supported Devices

●
Figure 20-1 Smart Chime

○ Supports managing EZVIZ smart chimes on the Hik-Connect Mobile Client.
○ Model: CS-CMT-B0-CHIME
○ Feature: One-tap Mute, Link with Doorbell, Sound Settings
●
Figure 20-2 DB1C Doorbell

○ Supports linking DB1C doorbells with EZVIZ smart chimes on Hik-Connect Mobile Client.
○ Doorbell Model: CS-DB1C-A0-1E2W2FR
○ Features: 2.4/5 GHz, Live View (Normal and Fisheye), Playback, Two-Way Audio, Device Share,
Alarm, Link with Smart Chimes, Detection Area Settings, Receive Calls from Doorbell on Hik-
Connect Mobile Client
New Features for Smart Chimes and Doorbells

Add a Smart Chime
105
You can add a smart chime to the Hik-Connect Mobile Client and link it with a doorbell so that the
doorbell will standby for longer and be more responsive.
● To add a EZVIZ smart chime, tap → Scan QR Code on Hik-Connect. Select Doorbell as the
Device Type, enter the serial number, tap Add.
● You can also tap → Manual Adding to add a smart chime.
After adding a smart chime, you can tap the smart chime in the device list to mute all at one tap
and enable/disable Ring Alert for linked doorbells.
Figure 20-3 View Smart Chime

Link Smart Chime with Doorbell
● After successfully adding a smart chime, tap Next and link the smart chime with up to two
doorbells.
106
Figure 20-4 Link Doorbell

● You can also go to the doorbell Settings page and tap Chime Type → Smart Chime to link a smart
chime with the doorbell.
Figure 20-5 Link Smart Chime
Note
When you link a smart chime with a doorbell, make sure they are near to each other and they
are both online.
107
Set Parameters for a Smart Chime

You can set smart chime parameters such as Time Zone, Date Format, Language, Network, Sound
and Volume for a smart chime. You can also delete smart chimes on the Settings page.
Figure 20-6 Settings for Smart Chime
Other New Features

● Supports remotely arming/disarming indoor stations.
108
Figure 20-7 Arm/Disarm Indoor Station

● Supports configuring whether to receive events and push notifications. Supports configuring
whether to enable Audio and Strobe Light alarms for cameras which support it.
109
Figure 20-8 Notification Settings
110

This release notes introduces the updates in Hik-Connect 4.19.0, including newly supported device
models, new features, optimizations, and bug fixes.
21.1 Newly Supported Devices

Hik-Connect 4.19.0 supports adding and managing the following new device models.
AX PRO Panel
Supported Models and Key Features

DS-PWA96-M2-WE, DS-PWA96-M2-WB DS-PWA96-M2H-WE, DS-PWA96-M2H-WB
● 96 wireless inputs & outputs supported
● 6 wireless sounders supported
● 4 wireless repeaters supported
● 8 keypads & tag readers supported
● 36 hours of battery life
● 32 areas supported
● 5,000 event logs
/ ● 16 onboard inputs & 2 relay outputs

● 2 onboard 12-Volt power supply for each
wired detector
111
21.2 New Features & Optimizations
21.2.1 AX PRO V1.2.5

Hik-Connect 4.19.0 supports firmware V1.2.5 of the AX PRO panel.
Note
● AX PRO V1.2.5 works with Hik-Connect 4.19.0 or later.
● Hik-Connect 4.19.0 does not support AX PRO V1.2.3 or earlier.
● If you have authorized an installer to manage your AX PRO, features with * are available for the
installer only. If no installer is authorized to manage the AX RPO, features with * are available for
the administrator of the device only.
● For AX PRO panel:
○ Arm or Disarm Selected Areas
○ Set Network Cameras as Zones*
○ Set an Opening Voice or Starting Text for Alarm Notifications*
○ New "Arm with Faults" Checklist*
○ Set Arming Schedules for Areas as an Operator
○ Get Notified When the Battery Goes Low
○ Keep or Reset Area/Device Names While Changing Language*
○ New Languages for Alarm Voice Prompt
● For detectors and peripherals:

○ Tag Reader - Select an Arming Mode*
○ Repeater - Pair More Device Types with Manual Pairing*
○ Sounder - Check the Power Supply Status
Arm or Disarm Selected Areas

You can tap to select multiple areas. And then you can arm/disarm them or clear the alarms in
these areas.
112
Figure 21-1 Select Areas
Set Network Cameras as Zones*

Network cameras serve as excellent perimeter protectors. Now, you can link network cameras to
your AX PRO and set them as zones, so that they could be armed and disarmed along with other
detectors in the area.
113
Figure 21-2 Network Camera Channel
Set an Opening Voice or Starting Text for Alarm Notifications*

You can set an opening voice for alarm phone calls or a starting text for SMS notifications. By doing
so, you can easily know where the notification comes from when you receive an alarm phone call
or SMS notification from your AX PRO.
Note
Currently, your installer cannot set up this feature for you even if you authorize the installer to
configure your AX PRO.
To set an opening voice for alarm phone calls:

1. Go to the settings page of the AX PRO and tap Communication Parameters → Push Notification
→ Phone Call and SMS .
114

2. Tap Common Voice → Import New Audio to select the audio.
Figure 21-4 Import New Audio
Note
You can tap Settings in the upper-right corner to record new audios.
3. Tap Import.
Figure 21-5 Common Voice

To set a starting text for SMS notifications:
1. Tap Common Message.
115

2. Type in the starting text.
Figure 21-7 Common Message

3. Tap Save.
New "Arm with Faults" Checklist*

More check items in the System Fault Check (formerly named as "Panel Fault Check") are included
in the Arm with Faults checklist, including Detect Network Camera Disconnection, Panel Battery
Fault Check, LAN Fault Check, Wi-Fi Fault Check, and Cellular Fault Check.
To set up "Arm with Faults", go to the settings page of your AX PRO, and tap System → System
Options → Arm Options . Enable Arm With Faults and switch on the checklist items.
Set Arming Schedules for Areas as an Operator
Now, the operators of an AX PRO can set arming or disarming schedules for the linked areas.
Figure 21-8 Arming Schedule
116
Note
What's the operator of an AX RPO?
The administrator of the AX PRO (who adds and binds it to the account) can share it to other users
via Hik-Connect. The recipients become the operators of the AX PRO.
Get Notified When the Battery Goes Low

You will receive a notification in the App to inform you that your AX PRO panel's battery is running
low. Low battery notifications will also be sent to the ARC if it is enabled.
For models with 4G capability (DS-#####-M-##), the notification will be sent when the battery hits
5%. For models with 2G network only (DS-#####-L-##), the notification will be sent when the
battery hits 20%.
Keep or Reset Area/Device Names While Changing Language*
You can choose to keep the names of the areas, peripherals, and detectors or reset them to default
when you are changing the language of the AX PRO panel.
New Languages for Alarm Voice Prompt
Added support for Spanish and Italian, apart from English, in the alarm voice prompt.
Alarm voice prompt announces the name of the triggered alarms through system notifications.
To enable the alarm voice prompt, go to More → Settings of Hik-Connect.
Tag Reader - Select an Arming Mode*
You can set an arming/disarming mode for your tag/card readers:
Simple
All linked areas will be armed/disarmed when you swipe the card, regardless of the system
faults.
Standard
You need to select which areas to arm/disarm when you swipe the card, and confirm the system
faults before arming.
To set the arming mode of a tag reader, go to its settings page and tap Operating Mode.
Repeater - Pair More Device Types with Manual Pairing*
You can pair more types of devices with the manual pairing mode on a repeater. Newly supported
device types include detectors and peripherals such as sounder, keypad, tag reader, automation,
and transmitter.
To pair devices manually, go to the settings page of the repeater and tap Pairing → .
Sounder - Check the Power Supply Status
You can view the power supply status of a sounder in its status page and get notified when the
power supply is disconnected or reconnected.
117
Supported Models
DS-PS1-E-WE DS-PS1-E-WB
21.2.2 Direct Cloud Storage Solution with NVR

Your Installer can now enable the cloud storage service for your NVRs, and no auxiliary device is
needed. Footage will be encrypted and securely stored on the cloud.
You can play back and download the footage of the linked channels of an NVR directly on Hik-
Connect.
Figure 21-9 Playback - Cloud Storage

You can tap to view all the recorded video clips of each day.
118
Figure 21-10 Video Stored on Cloud

You can enable or disable cloud storage for each channel in Cloud Storage on the settings page of
an NVR.
Figure 21-11 Cloud Storage
Note
● This feature requires device capability. Currently supported models:
○ With firmware V4.51.025 or above: I Series NVR, DeepinMind Series NVR, and NVR with
AcuSense technology.
○ With firmware V4.32.110 or above: K Series NVR and Q Series NVR.
● Cloud storage service is not available in all countries or regions.

● Please contact your Installer for more information.
21.2.3 Other Updates
Android 12 Support
Hik-Connect Mobile Client is optimized for Android 12.
119
Live View UI
The UI of the live view page is optimized. Most used buttons are easier to reach.
Figure 21-12 Live View
21.3 Resolved Issues

Hik-Connect 4.19.0 has fixed the following issues and bugs.
Device Management
Fixed an issue where the guidance on screen does not match with the device type when the user
tries to add the device but it is already bound with another account.
AX PRO
● Fixed an issue where the administrator and installer of the AX PRO can delete it from the
account while it is still armed. AX PRO panel cannot be added to any account again when being
armed.
Users now can delete the device only when it is disarmed.
● Fixed an issue where the peripheral/detector list of the AX PRO might be abnormal when the
user refreshes the list repeatedly.
● Fixed an issue where some prompt (Capturing; Capturing Failed; Relay Overvoltage) shows error
code only, not error description.
120

This release notes introduces the updates in Hik-Connect 4.18.0, including new features and
optimizations for device management authorization.
Authorized Device Management

Invite an Installer to Manage Your Devices
In previous versions, if you want an Installer to set up your devices for you, the Installer usually
needs to create a site* for you in the Installer account, add new devices to the site, and hand over
the devices to you when everything is ready. However, it might be a little tricky to let the Installer
manage your devices if you have already added the devices to your Hik-Connect account.
Now, you can invite an Installer to help you manage the devices that are already added to your
account.
To invite an Installer to manage one of your devices:
1. In the device list, tap of the device and the Share Device page will pop up. Or you can select
More → Manage Sharing Settings → Share Device to show the Share Device page.
Figure 22-1 Share Device
121
Note
If you cannot see this page, it means the device cannot be managed by an Installer and can only
be shared with another Hik-Connect user.
Possible reasons: the device is shared from others; the device is already managed by an
Installer; the device is not enabled with the Hik-Connect service; the Hik-ProConnect service
(Installer service) is not available in your country or region.
2. Tap Share with Installer.
3. Tap New Installer and enter the Installer's account if you want to share device permissions with
a new Installer or you do not have an Installer before; select an existing Installer if you have
authorized one or more Installer to manage your other devices.
Figure 22-2 Select Installer

4. Select the site* where the device will be added and the device permissions you want to grant to
the Installer.
122
Figure 22-3 Authorization
Note
- If the Installer has not created any site* for your devices, a new site* will be created.
- * What's a Site? A site is like an area where your devices are located, such as your home,
office, etc. Your Installer uses sites to group, batch configure, and provide cloud features for
your devices.
Check Device Exceptions and Handling Results
You can receive and view the exception notifications of your devices that are managed by the
Installer.
123
After your Installer handles an exception, you will also be notified of the handling result.
You can see all exception notifications in Cloud Service → Service Notifications → Linkage .
Quick Authorization After Adding a Device
After adding a new device to your Hik-Connect account, you can choose to authorize an Installer to
manage it.
Keep or Cancel the Authorization of a Transferred Device
When another Hik-Connect user transfers a device that is already managed by an Installer to you,
you can choose to keep the authorization service or cancel it.
If you choose to keep the current authorization, the Installer managing the device will still have the
device permissions after the transfer.
If you choose to cancel the authorization, the Installer will not have any permission of the device
after the transfer.
124

This release notes introduces the updates in Hik-Connect 4.17.0, including the support for
Hikvision routers and several new features.
● Newly Supported Device - Hikvision Router (Android Only)
● New Features - Manage Hikvision Routers (Android Only)
Newly Supported Device - Hikvision Router (Android Only)

Supports managing Hikvision routers on the Hik-Connect Android Mobile Client.
Supported Models
DS-3WR12C DS-3WR12GC DS-3WR3N
Features
DS-3WR12C, DS-3WR12GC DS-3WR3N
Key Features: 2.4/5 GHz Wi-Fi, Indicator, Guest Key Features: Wi-Fi Speedup, Security Checkup
Wi-Fi, Wi-Fi Speedup, Security Checkup
Wi-Fi Settings, Internet Settings, Connection Status, Device List, Blocklist, Power-Off Schedule,
Signal Strength Adjustment, Restart, Upgrade, Factory Reset
New Features - Manage Hikvision Routers (Android Only)

Add and Set Up a Router
You can add a Hikvision router to the Hik-Connect Android Mobile Client, so that you can set up
your wireless network with just a few taps and manage the router right on your phone.
To add a Hikvision router, tap → Manual Adding on Hik-Connect. Select Router as the Adding
Type and then join the Wi-Fi of the router (whose name usually starts with "HIKVISION_").
125
Figure 23-1 Add Device

During the process, you need to activate the router by setting an admin password, select the
Internet connection mode (PPPoE, Static IP, or Dynamic IP), and set a Wi-Fi name and password.
Note
● After setting up the router, the router will restart. You need to re-connect to the Wi-Fi of the
router before conducting further operations on the router.
● Routers are locally managed on the Hik-Connect Mobile Client, so you can control or configure a
router only when you connect your phone to the router's Wi-Fi.
After adding the router, you can see it in the device list.
126
Figure 23-2 Device List

You can tap on the router to see the network speed and connected devices.
Figure 23-3 Connection Details

Use 5 GHz Wi-Fi for Better Network Performance
DS-3WR12C and DS-3WR12GC are equipped with the 5 GHz band, which supports a higher
maximum data rates. Tasks consuming a large amount of network traffic can benefit from the 5
GHz Wi-Fi network.
127
By default, both bands are enabled after the setup. In Wi-Fi Settings, you can enable or disable 2.4
GHz Wi-Fi and 5 GHz Wi-Fi and change their security settings.
Figure 23-4 Wi-Fi Settings

Set Up a Guest Wi-Fi for Visitors
You can set up a dedicated guest Wi-Fi to securely separate visitors' Wi-Fi connection from yours.
To enable the guest Wi-Fi, go to the settings page of your router and tap Guest Wi-Fi. In Guest Wi-
Fi, you can set the name, password, validity period, and bandwidth limit of the guest Wi-Fi.
128
Figure 23-5 Guest Wi-Fi

Improve the Network Quality with Wi-Fi Speedup
If the Wi-Fi connection is slowing down and becoming unstable, you can use Wi-Fi Speedup to
improve the network quality.
Wi-Fi Speedup analyzes the signal interference, channel congestion, transmission speed, and signal
quality of your Wi-Fi network. When the condition is poor, you can optimize your Wi-Fi network
with just one tap.
To use Wi-Fi Speedup, go to the settings page of your router and tap Wi-Fi Speedup.
129
Figure 23-6 Wi-Fi Speedup

Secure the Network with Security Checkup
Security Checkup examines the password settings to prevent brute-force attacks on Wi-Fi password
and admin password. Security Checkup also prevents system attacks, DNS hijacking, and
redirection to phishing or malicious websites. If security threats are detected, Security Checkup will
provide recommendations to guide you secure your network.
To use Security Checkup, go to the settings page and tap Security Checkup.
130
Figure 23-7 Security Checkup

Explore More
On the Mobile Client, you can also add unwanted devices to the blocklist, set a power-off schedule,
adjust the signal strength, etc.
131
Figure 23-8 Settings

For more details, refer to the User Manual of Hik-Connect Mobile Client.
132

Hik-Connect 4.16.0 contains bug fixes and performance improvements.
133

This release notes introduces the updates in Hik-Connect 4.15.0, including newly supported device
models, new features, and optimizations.
See details in the following topics.
● New Features & Optimizations in V4.15.0
● Newly Supported Devices in V4.15.0
25.1 New Features & Optimizations

Hik-Connect 4.15.0 supports new features and optimizations for the following modules and
devices:
● Cloud Service – Access & Attendance
● AX PRO
● Hik-ProConnect Box
● Camera / NVR / Live View
● Panic Alarm
● Video Intercom
Cloud Service – Access & Attendance

Check In/Out on the Mobile Client
You can check in/out on the Mobile Client remotely.
First, the administrator of an attendance system needs to enable Check-In/Out by Mobile Client
on the Hik-Connect Portal and sets attendance sites and valid check-in range.
Then, employees can check in via the Hik-Connect Mobile Client simply by tapping Check In if the
employee is within the valid check-in range of an attendance site.
134
After checking in/out, you can view the recent attendance records.
If the employee is not within the valid check-in range of any attendance site, check-in/out will be
unavailable.
135
The employee can tap See Nearest Attendance Site to check the nearest site for checking in/out.
If the employee is not required to work at a fixed location, the administrator can enable Allow
Offsite Check-In for the employee. And the employee can tap Check In Offsite to check in outside
the valid check-in range of any attendance site.
View More Daily Details in Attendance Report
136
You can tap on a date in the Attendance Report to view the holiday information, leave information,
break time, and overtime on that day.
AX PRO
Note
● Available for AX PRO with firmware V1.2.4 or later.
● If you have granted an Installer with device authorization, items with * are available for the
Installer only. If device authorization is not granted to any Installer, items with * are available for
the Administrator of the device only.
Set Detectors as Follow Zones*

You can set detectors, including motion detectors, PIRCAMs, magnetic detectors, and glass break
detectors, as follow zones.
When an area is armed in away mode, a follow zone will alarm immediately when activated.
However, if an entry delay zone is activated first, the activated follow zone will not alarm within the
entry delay countdown, allowing the user to disarm the area within the entry delay period.
To change the zone type for a detector, go to the settings page of the detector and tap Zone Type.
137
Supported Model
DS-PDP15P-EG2-WE DS-PDD12P-EG2-WE DS-PDPG12P-EG2-WE
DS-PDC15-EG2-WE DS-PDMCS-EG2-WE DS-PDMC-EG2-WE
DS-PDMCK-EG2-WE DS-PDBG8-EG2-WE DS-PDPC12PF-EG2-WE
DS-PDPC12P-EG2-WE DS-PDCL12-EG2-WE DS-PDMCX-E-WE
DS-PDC10DM-EG2-WE DS-PDC10AM-EG2-WE DS-PDTT15AM-LM-WE/WB
Set PIR Detectors as Timeout Zones*
138
You can set a PIR detector as a timeout zone, so that the detector will trigger an alarm when it
detects or does not detect person activities for a period of time that is longer than the threshold
you set.
For example, you can set up a PIR detector in the living space of persons who need extra care, and
set the detector as a timeout zone. You can get notified when the detector does not detect any
activities in a while, which might indicate that the persons are having difficulties in moving around
or cannot return to the premise.
To change the zone type for a detector, go to the settings page of the detector and tap Zone Type.
Supported Model
Wireless PIR Detector: DS- Wireless Dual-Tech Detector: Wireless PIR-Glass Break
PDP15P-EG2-WE/WB DS-PDD12P-EG2-WE/WB Detector: DS-PDPG12P-EG2-
WE/WB
Wireless PIR Curtain Detector: Wireless PIR Ceiling Detector: Wireless Dual-Tech AM Curtain
DS-PDC15-EG2-WE/WB DS-PDCL12-EG2-WE/WB Detector:DS-PDC10DM-EG2-
WE/WB
Wireless PIR AM Curtain
Detector: DS-PDC10AM-EG2-
WE/WB
Pair Specific Devices with Repeater*
You can manually pair the detectors and peripherals you select, instead of using auto pairing.
To pair devices manually, go to the settings page of the repeater and tap Pairing → .
Restart Countdown when Entering Delay Zone Again*
You can set a delay zone to restart the alarm countdown when activated a second time after the
area is armed.
For example, a user needs to come back to the premise after arming the area in away mode. The
countdown will restart and no alarm will be issued if the user exit the premise within the exit delay
time.
To enable this function, go to the settings page of a detector (set as delay zone) and switch on Time
With Restart.
Change Arming Logic for a Shared Zone*
If a zone is linked with multiple areas, you can choose the AND-OR logic for the zone:
● AND: The zone will be armed only if all linked areas are armed. When activated, the zone will
issue an alarm to all linked areas.

● OR: The zone will be armed if any of the linked areas are armed. When activated, the zone will
issue an alarm to the armed areas only.

To change the arming logic of a shared zone, go to the settings page of the detector and tap Arm
Mode.
Power Saving Mode
139
You can enable power saving mode for AX PRO panel. When power saving mode is on, Wi-Fi will be
in low-consumption mode and 4G connection, tag reader, LED indicators, and voice prompt will be
disabled.
To enable power saving mode, go to the settings page of AX PRO. Tap System Options → System
Management and switch on Power Saving Mode.
Issue Lid Open Alarm even when Sounder is Disarmed
If you want the sounder to start the buzzer alarm when the lid of the sounder is opened when
disarmed, you can enable Lid Open When Disarmed.
Go to the settings page of the sounder and enable Alarm Buzzer. Then, enable Lid Open When
Disarmed.
Hik-ProConnect Box
Connect Unsupported Devices to Hik-Connect Service
Your Installer can set up a Hik-ProConnect Box as a proxy device to connect devices that do not
support Hik-Connect service to the service. After connecting to a Hik-ProConnect Box, the device
will support live view, playback, PTZ control, door control, event linkage, remote configuration,
device transfer, device authorization management, and Installer permission management via Hik-
Connect service.
This feature is only supported by certain models of camera, DVR, NVR, access controller, and
security control panel.
Camera / NVR / Live View
Improved Noise Reduction for Two-Way Audio
The noise reduction algorithm has been upgraded to provide clearer audio when using two-way
audio during live view.
Supplement Light Control for ColorVu Camera
For a ColorVu series camera, whether it is directly added to Hik-Connect or is connected via an
NVR, you can control the supplement light during live view.
On the live view page of the camera, you can tap to show the supplement light control panel.
You can turn off the supplement light or set to auto adjust and set a limit for maximum luminance.
140
Supported Model
DS-2CD2027G2-LU (2.8mm) DS-2CD2T47G2-L (4mm)
Strobe Light and Audible Warning Control
For a camera with strobe light and audible warning, whether it is directly added to Hik-Connect or
is connected via an NVR, you can control the strobe light and audible warning during live view.
On the live view page of the camera, you can tap to turn on/off strobe light or tap to turn
on/off audible warning.
Supported Model
Pro Series NVR: DS-7608NI-Q2 (C); DS-7616NI-K1 (C)
AcuSense Series Camera: DS-2CD2046G2-IU/SL(C), DS-2CD2346G2-ISU/SL(C), DS-2CD2T46G2-
ISU/SL(C), DS-2CD2386G2-ISU/SL(C), DS-2CD2T86G2-ISU/SL(C)
Custom Audible Warning
For a camera with strobe light and audible warning, whether added directly to Hik-Connect or
connected via an NVR, you can customize the audio for audible warning.
To set a custom audible warning, go to the settings page of the camera or the NVR where the
camera is connected, and then tap Custom Audio.
Panic Alarm
Answer Emergency Calls
When a person presses the panic button (emergency button) on a panic alarm device (including
panic alarm panel/box/station), you will receive a call from the device on the Mobile Client.
Therefore, you can respond to the emergency and get in touch with the person reporting the
emergency in time, instead of just receiving an alarm notification which can easily get ignored.
● Before answering an emergency call, you can:
141
○ See the live video of the panic alarm device or linked camera.
○ Control the sounder, strobe light, and alarm outputs.
Note
You cannot control the sounder, strobe light, or alarm output if the panic alarm device is shared
from another user.
● After answering an emergency call, you can:
○ Start two-way audio.
○ Control strobe light and alarm outputs.
Note
You cannot control sounder after answering the call.
You can see the history of incoming emergency calls in Notification → Call .
Video Intercom
Enable/Disable Auto Answer (iOS)
You can change the settings of answering video intercom calls in More → Settings → Auto
Answer .
● On: Two-way audio will be enabled after you answer the Hik-Connect system-level calls.
● Off: Two-way audio will not be enabled after you answer the Hik-Connect system-level calls. You
need to start the two-way audio after entering the Mobile Client.
25.2 Newly Supported Devices

Hik-Connect 4.15.0 supports adding and managing the following new device models:
● AX PRO Detector : Wireless External Triple Technology Detector, Wireless Dual-Tech AM Curtain
Detector
● AX PRO Peripheral : Multi-IO Transmitter
● Panic Alarm : Panic Alarm Box, Panic Alarm Panel, Panic Alarm Station
AX PRO Detector
Note
Wireless External Triple Technology Detector

Supports controlling and configuring external wireless triple technology detectors with AX PRO.
142
Newly Supported Model

DS-PDCO-E-WE/WB DS-PDTT15AM-LM-WE/WB
Operation
User Guide Signal Strength Test* Detection Zone Test*
Find Me Bypassing Zone Deleting Device*
Configuration
Zone Name* Zone Type* Linked Area*
Entry Delay Time* Exit Delay Time* Stay Arm Delay Time*
Stay Arm Bypass* Chime Silent Alarm
Sounder Delay Time* Cross Zone* Combined Time Interval*
PIR Sensitivity* Microwave Sensitivity* Linked Camera*
Anti-Masking* AM Pulse Interval* Image Resolution*
Images In Series* Trigger Interval* LED
Buzzer Swinger Limit Activations* Polling Rate*
Wireless Dual-Tech AM Curtain Detector
Supports controlling and configuring external wireless dual-tech AM curtain detectors with AX PRO.
Supported Model
DS-PDC10DM-EG2-WE/WB
143
Operation
User Guide Signal Strength Test* Detection Zone Test*
Configuration
Zone Name* Zone Type* Linked Area*
Stay Arm Bypass* Chime Silent Alarm
Sounder Delay Time* Cross Zone* Non Activity
PIR Sensitivity* Microwave Sensitivity* Linked Camera*
Always Active Identify Directions Anti-Masking*
LED Swinger Limit Activations* Polling Rate*
AX PRO Peripheral
Note
Multi-IO Transmitter
Supports controlling and configuring multi-input transmitters with AX PRO.
With a multi-IO transmitter, you can connect different types of third-party and wired detectors or
relays to AX PRO.
Note
A multi-IO transmitter supports connecting up to 16 zones and 2 relays.
Supported Model
DS-PM1-I16O2-WE/WB
144
Operation
User Guide Signal Strength Test* Smoke Detector Reset
Panic Alarm
Supports configuring and controlling panic alarm boxes, panic alarm panels, and panic stations via
the Mobile Client.
Supported Models
DS-PEA2-21#
Panic Alarm Box
DS-PEA1-N1# DS-PEA1-21# DS-PEAP-CV1
Panic Alarm Panel
DS-PEAP-CV1E DS-PEAP-CVS1 DS-PEAP-CVS1E
DS-PEAP-CVSA1 DS-PEAP-CVSA1E DS-PEAP-CV2
DS-PEAP-CV2E DS-PEAP-CVS2 DS-PEAP-CVS2E
DS-PEAP-CVSA2 DS-PEAP-CVSA2E
DS-PEA3M-21H# DS-PEA3M-21#
Panic Alarm Station
# Newly supported.
145
Chapter 26 Older Releases

Hik-Connect 4.14.0 or earlier.
● Updates in Hik-Connect 4.14.0
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6.5 [Improvement] Video Management .................................................................................... 41

Chapter 23 Updates in V4.17.0 ................................................................................................ 125

Chapter 1 Updates in V6.3 Personal Mode

Figure 1-1 Auxiliary Care Radars

Figure 1-2 Alarm Output

Figure 1-3 Patrol

Figure 1-4 Auto Track

Figure 1-5 Human Following

Figure 1-6 Clip Cover

Figure 1-7 Indoor Stations

Figure 1-8 Reset Password

Chapter 2 Updates in V6.3 Team Mode

2.1 [Improvement] Video Management

Figure 2-1 Export Video in MP4

2.2 [Improvement] Access Control

2.3 [Improvement] Time and Attendance

Figure 2-2 Scheduled Report

Figure 2-3 Monthly Attendance Summary

2.4 [Improvement] On-Board Monitoring

Figure 2-4 Batch Import Drivers

Figure 2-5 Batch Export

2.5 [Improvement] Alarm

Figure 2-6 Violent Motion Detection

Figure 2-7 Set Notifications

Figure 2-8 Delay Alarm

Figure 2-9 Event Type

2.6 [Improvement] Services

2.7 [Improvement] Team Management

Figure 2-10 Role Management

○ Optimizes permission categories.

Figure 2-11 Grant Permissions When Adding Users

Chapter 3 Updates in V6.2 Personal Mode

AX HOME Wireless Alarm System

○ Supports adding AX HOMEs to Hik-Connect on the Mobile Client.

Figure 3-1 Add AX HOME

serial number, and enrollment mode.

Figure 3-2 AX HOME Details

Figure 3-3 Add Peripherals

Figure 3-4 Set Control Panel Info

Figure 3-5 Install Peripherals & Detectors

Figure 3-6 NVS

Figure 3-7 Security Login Notification

Figure 3-8 Tip of Deleting Devices

Figure 3-9 Virtual Buttons

Chapter 4 Updates in V6.2 Team Mode

4.1 [New] Alarm Detection

Figure 4-1 Alarm Detection

4.2 [Improvement] On-Board Monitoring

Figure 4-2 Driver Management

Figure 4-3 Driver Statistics on Dashboard

Figure 4-4 Driver Events

Figure 4-5 Search Events by Driver

Figure 4-6 View Reports by Driver