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Leadership Failures Precautionary Tales and Prevention Strategies 1st Edition Kate M Fenner Mark W Reifsteck Peter Fenner
Leadership Failures Precautionary Tales and Prevention Strategies 1st Edition Kate M Fenner Mark W Reifsteck Peter Fenner
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“It is highly refreshing to read a book on leadership about cau-
tionary tales. The twenty vignettes gathered over many years of
the authors’ management and consulting experience, combined
with the seven leadership attributes to avoid such failures, have
important lessons for anyone who wants to shine as a leader.”
and by Routledge
2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN
The right of Kate M. Fenner, Mark W. Reifsteck & Peter Fenner to be identified as authors of this
work has been asserted by them in accordance with sections 77 and 78 of the Copyright, Designs
and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form
or by any electronic, mechanical, or other means, now known or hereafter invented, including
photocopying and recording, or in any information storage or retrieval system, without permis-
sion in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks or registered trademarks, and
are used only for identification and explanation without intent to infringe.
DOI: 10.4324/9781003304371
Typeset in Garamond
by Deanta Global Publishing Services, Chennai, India
To those who tried, failed, and tried again.
We have learned a lot from you.
Contents
Preface................................................................................... xi
Three Envelopes: An Important Opening Parable............ xi
Is This Book for You? Essential Elements........................ xiv
Prevention and Damage Control...................................... xix
Acknowledgments...........................................................xxiii
Author Bios........................................................................ xxv
Introduction.......................................................................... 1
Our View: Why Us?.............................................................. 1
Book Organization and How to Use................................... 5
Section 1 STORIES
1 Vignettes About Failures........................................11
Vignette 1: Well-prepared for the Wrong Role...................14
Vignette 2: Counter-cultural Leadership.............................18
Vignette 3: Well Qualified, But Lazy..................................20
Vignette 4: Sick Organization Syndrome (SOS).................23
Vignette 5: Large and In Charge.........................................27
Vignette 6: Weak Moral Compass......................................30
Vignette 7: You Can Stay Too Long....................................34
Vignette 8: Symbols and Behaviors Communicate
More Than Words...............................................................36
Vignette 9: A Single Source of Truth Needs to
be Verified.............................................................................39
vii
viii ◾ Contents
Attribute 7: Resilience.........................................................92
Personal Leadership Questions (Resilience)...................95
Institutional Leadership Questions (Resilience).............95
xi
xii ◾ Preface
are adequate, and where your limitations are; then, you can
better pay attention to developmental needs and when it is
best to rely upon the strengths of others.
Good leaders build teams; complex organizations rarely
achieve any lasting goals on the efforts of one “hero.” You do
encounter the rare situation where someone saved the day,
invented the key process for success, bagged the big account,
or pioneered the market-moving product. This is quite rare,
seldom serially replicable, and upon examination reveals that
others contributed mightily to the achievement. Effective orga-
nizations are run by a constellation of people with different
skill sets, abilities, and contributions.
Building an effective team is a key attribute of excellent
leaders. Frequently, we are attracted to folks like ourselves,
people with our attributes, attitudes, and decision-making
style. Though understandably comfortable, this can be a fatal
leadership flaw. Building from and toward a diversity of attri-
butes, thinking styles, perspectives, and experience is a base
to an effective team. A baseball team composed solely of
skilled catchers would not win often. Neither does a team of
homogeneous thinkers with similar preparation and experi-
ence. Smart leaders seek to balance their own strengths and
weaknesses when recruiting colleagues to assure a multitude
of perspectives for input. Of course, the leader must be recep-
tive to such critical inputs.
If you are exceptionally strong at communication, able to
convey thoughts, and ably convince folks to follow, that’s a
great skill. You don’t need to build a team of colleagues with
similar skills. But it is imperative to have colleagues with
complementary skills, balancing your deficits and not merely
reinforcing your assets.
For example, perhaps financial management is not your
strength. That suggests recruiting talent with great financial
analytical skills. Build a team thinking of a balanced set of
critical attributes, perhaps overlapping but able to compensate
Preface ◾ xvii
xxiii
xxiv ◾ Acknowledgments
the covers of this work and regret any errors in fact or judg-
ment, we also are clear that without the help of those named
above and the unwitting help given by thousands with whom
we have worked over our decades of service and consequent
learning, this book could not have been written.
Finally, Kristine Medansky and her colleagues includ-
ing Carly Cassano at Taylor & Francis, and especially Bryan
Moloney at Deanta Global, have steered this work through
the labyrinth of publishing to get the final product into your
hands. Our thanks to them all.
Author Bios
DOI: 10.4324/9781003304371-1 1
2 ◾ Leadership Failures
with the hope that the reader can avoid the same, change as
needed, or at least temper a bad situation with a bit of fore-
sight. Learn from our experiences, use the stretch marks we
have earned to avoid that scar tissue, there will be plenty of
other challenges to surmount.
Take the experience and use it or simply be entertained
by the idiocy of others or design and implement a different
idiocy. We have earned age and sagacity, use us to vicari-
ously walk through the failures and learn from our time in the
trenches. We do not have to temper our thoughts with con-
sideration for the impact on our consulting portfolio, we are
not promoting a paradigm for adoption that will lead potential
clients to our door. In short, we are free of the financial and
institutional constraints that bar many from revealing real atti-
tudes and experiences. We are casting a look back over long
and hopefully productive careers and sharing that view.
We anchor our leadership thoughts on a set of attributes
that we believe are core to effective leadership. These attri-
butes constitute our center of leadership necessities, the fun-
damental components that provide a baseline for success, and
the absence of any provides the hole in the dike that allows
the first trickle of water to begin to undermine the enterprise.
In short, these attributes – honesty, self-awareness, emotional
maturity, communication abilities, decisiveness, intelligence,
and resilience – are core, are required, and constitute the
North Star of successful leaders.
DOI: 10.4324/9781003304371-2
10 ◾ Leadership Failures
DOI: 10.4324/9781003304371-3 11
12 ◾ Leadership Failures
Failed
Essential Self- Emotional
Attribute Honesty awareness Maturity Communicator Decisiveness Intelligence Resilience
This
vignette
While they were living there, a Ia laua nei e noho pu ana, hanau
child was born to them, and it mai la na laua nei he keiki, a
was called Awahua, a son. After kapaia ka inoa o ua keiki nei o
him was born a daughter, and Awahua, he keiki kane, a
she was named Ae-a. These mahope mai no ona, hanau mai
children were named after the he kaikamahine kapaia ka inoa o
father, 81 not after the mother. ua kaikamahine nei o ka Ae-a.
While they lived there, the Ka inoa o keia mau keiki mamuli
children grew big. The parents wale no o ke kapaia ana o ka
went to their cultivating, while the inoa o ko laua makuakane, aole
children went to the stream to ma ka inoa o ka makuahine. Ia
dig ditches. While so digging, the lakou nei e noho ana ilaila nunui
sister’s ditch was broken ae la ua mau keiki nei. Hoomaka
prematurely, and she was na makua e hele i ka mahiai, a
carried along by the water hoomaka no hoi na keiki e hele i
without the brother’s knowledge. ka eli auwai; i ko laua nei eli ana
While the brother was digging i auwai, noha e ka auwai a ke
away at his ditch he happened to kaikuahine, o ka lilo mai la noia
glance around and the sister was o ke kaikuahine, me ka ike ole
nowhere in sight, so he started mai o ke kaikunane. I ke
to hunt for her, thinking he could kaikunane nae e nanea ana i ka
find her quickly. He saw her at eli i kana auwai, i alawa ae ka
Paliakoae, so he chased after hana, aole ke kaikuahine, o ka
her. When he arrived there she hoomaka mai la no ia o ke
had got to Waiailio, 82 and thus kaikunane e huli me ka manao e
he followed after her until she loaa koke mai la. Ike mai la ke
was finally carried out into the kaikunane i ke kaikuahine i
ocean. At that time she threw her Paliakoae, o ka wa noia o ke
ivory necklace upon the beach at kaikunane i alualu mai ai
a place known as Waioaoaku, mahope ona; hiki ke kaikunane i
and it is so named unto this day. Paliakoae hiki ke kaikuahine i
The brother was also carried Waiailio, a pela laua i hele alualu
right along, and when he came wale mai ai a hiki wale i ka lilo
to this place he saw the necklace loa ana o ke kaikuahine i ka
of his sister there, so he threw moana. Ia manawa, e kiloi ae
his loin-cloth, Puakai, 83 and it ana ke kaikuahine i ka lei palaoa
landed by the ivory necklace of a kau ma kahakai, o ka inoa oia
his sister. They were taken by wahi o Waioaoaku, oia mau no a
the current until the sister was hiki wale i keia wa. Hoomaka hoi
landed at Honuaula, 84 Maui. The ke kaikunane e lilo mai, ike e oia
brother landed at Puuloa, 85 i ka lei palaoa o ke kaikuahine e
[Oahu]. The brother married kau ana, o ke kiloi aku la no ia i
Halawa, 86 while the sister ka malo Puakai, a waiho pu me
married Kahimanini, who ka lei palaoa o ke kaikuahine; o
belonged here on Maui. [604] ko laua nei lilo mai la no ia a pae
ke kaikuahine ma Honuaula i
Maui nei; o ke kaikunane hoi,
pae ma Puuloa, a male ke
kaikunane ia Halawa, o ke
kaikuahine hoi, mare ia
Kahimanini ma Maui nei no. [605]
Beloved is the great noisy water Aloha ka wai alelo nui o ka aina,
of the country, Hu-ai ka paena a ka wai i
Swirling along as it strikes Kuikuikee
Kukuikee; Iho mahele lua ka wai i ke alo o
Divided is the water as it ka pali,
descends the face of the cliff, Ke ku-i kea ka wai i Kauamanu,
Pounding and foaming is the a pela aku.
water at Kauamanu, etc.
D. K. Kanakea.
There are two kinds of twine O na kaula a’u e hai aku ai, elua
which I will mention: the olona, 94 ano kaula i hilo ia, he olona me
and the fiber of the coconut ka aha, oia hoi ka puluniu. He
twisted. Only olona which has olona wale no i hilo. O ka loa o
been twisted is used. The length keia mau kaula ma kahi o ka
of the twines should be about elua anana ka loihi ame kekahi o
two fathoms; and with one of keia mau kaula e hauhoa ai a
these twines must the adze be paa. O ka nui aole i loaa, aka ma
tied on to the handle. There is kahi mea i loaa ia’u ka’u e hai
much not obtained, but what I aku ai.
have learned I am giving you.
G. H. D. Kalua.
G. H. D. Kalua.
Here is one prayer upon cutting Eia kekahi pule no ke oki ana i
the trunk and its branches: “Hew ke kumu ame ka welau: “E kua i
mountainward, hew seaward; uka, e kua i kai, e kua i o, e kua
hew thither, hew hither. Pick out, ia nei, e nana e ka la, i kamana
O Sun, a competent canoe waa; e ike e ko luna, e ike e ko
builder. Witness, ye heavens! lalo nei i ke oki ana o ka kakou
witness, ye earth, the hewing of waa.”
our canoe!”
Kauwenaole.