M A C R O

P E R S P E C T I V E O F
T O U R I S M A N D
H O S P I T A L I T Y
With Teacher: ms. pril joy L. albay
 welcome
everyone!

We are from
GROUP 2
 THE TOURISM AND
HOSPITALITY NETWORK
AND SUPPLY COMPONENTS
 LEARNING OUTCOMES

3. compare the different types of

tourist accomodations.
1. discuss the direct and indirect
components of the tourism and
4. enumerate and describe the
hospitality network; classifications of hotels and

2. explain the tourism and

5. be acquainted with the basic
hospitalitysupply components. standard requirements for
restaurants.
 TOURISM AND
HOSPITALITY COMPONENTS

Th e tr av el in du st ry is a to ur is m an d ho sp ita lit
y
ne tw or k, w hi ch in cl ud es bo th th e pu bl ic an d pr
iv at e
se ct or s. G ee , C ho y an d M ak en s (1 99 7) de fin e
th e
tr av el in du st ry as "t he co m po si te of or ga ni za tio
ns ,
bo th pr iv at e an d pu bl ic , th at ar e in vo lv ed in th
e
de ve lo pm en t, pr od uc tio n, an d m ar ke tin g of pr
od uc ts
an d se rv ic es to se rv e th e ne ed s of th e tr av el er
s. "
 Direct
CATEGORY I
Providers
Travel Agency
To
Hotel
Retail Shops
Restaurants
Airlines THE TRAVELER
Ground Transportation
CATEGORY Il Support Services

Contract Food Services

Contract Laundry Directly to Indirectly to
Food Suppliers
Tour Organizers
Direct THE
Travel Publications
Providers TRAVELER
 Affects Directly and
CATEGORY IlI Direct Providers
Planners
Government Agencies Tourism Developmental
Financial Institutions Organizations
Real Estate Developers Support Services
Educational and Vocational
Indirectly
Training Institutions
The traveler
The First Category
DIRECT PROVIDERS
Include business that are
associated with travel,
such as airlines, hotels,
restaurants, ground
transportation travel
agencies, and retail
shops.
The Second Category
SUPPORT SERVICES
Lend support to direct
providers. It includes
specialized servicessuch
as tour organizers, travel
and trade publications,
hotel management firms,
and travel research firms.
The Third Category
Tourism Developmental
Organization
Is different from the first two,
since it includes planners,
government agencies, and
financial, financial institutions,
real estate developers, and
educational and vocational
training institution
TOURISM and HOSPITALITY SUPPLY COMPONENTS
Tourism and Hospitality Supply Components;

NATURAL RESOURCES - include elements

in an area for the use and enjoyment of
visitors such as climate, landforms, terrain,
flora, fauna, bodies of water, beaches,
natural beauty, and water supply for
drinking, sanitation, and similar uses.
INFRASTRUCTURE- consist of all underground
and surface developmental construction such as
water supply systems, sewage disposal systems,
gas lines, electrical and communications system,
drainage systems, and other constructed facilities
such as highways, airports, railroad, roads, drives,
parking lots, parks, night lifting, marinas and dock
facilities, bus and train station facilities, and
similar tourist service installations.
SUPERSTRUCTURE - is the above ground
facility services such as airport buildings,
passenger traffic terminals, hotels, motels,
resorts, restaurant, shopping centers,
places of entertainment, museums, stores,
and similar structures;
TRANSPORTATION AND
TRANSPORTATION EQUIPMENT-
include item such as ships, airlines, trains,
buses, limousines, taxis, automobiles, cog
railways, aerial, tramway, and aimilar
passenger transportation facilities; and
HOSPITALITY RESOURCES - include the cultural
wealth of an area which makes possible the success
hosting of tourist. Examples are the welcoming spirit of
tourist business employees, attitudes of the residents
toward visitors, courtesy, friendliness, sincere interest,
willingness to serve and to get better acquainted with
visitors, and other manifestations of warmth and
friendliness. And also included are the cultural
resources of an area such as fine arts, literature,
history, music, dramatic art, dancing, and
shopping.
 NATURAL RESOURCES

The natural resources of a destination area

provide an excellent asset to sell to the
tourist. The natural scenery is a combination
of the general topography, flora and fauna,
proximity to lakes, rivers, seas, islands, and
islets, hot mineral and water spring, caverns
and waterfall's, and the like.
xercise
 INFRASTRUCTURE

Infrastructure consists of all the underground

and surface developmental construction of a
region, which is made of water systems,
communication networks, healthcare facilities,
transportation terminals, power sources,
sewage/drainage areas, streets/highways, and
security systems.
xercise
 POWER

WATER COMMUNICATION
 HEALTHCARE

SEWAGE/DRAINAGE STREET HIGHWAYS

TRANSPORTATION TERMINALS

SECURITY
 HOSPITALITY RESOURCES

refer to the general feeling of being welcomed that the

visitors receive while visiting a destination are. It is the
way that tourist servicesare delivered by service
providers, as well as the general feeling of warmth
from the local population. Tourist will have a more
enjoyable vacation if they feel welcomed by the host
population and will certainly feel awkward and
unhappy if they feel rejected.
xercise
 HOSPITALITY TRAINING

aims to motivate service providers to be

hospitable in dealing with tourist. It is assumed
that providing more hospitable services will result
to a more satisfied tourist who will be inclined to
return and advertise to other potential tourists
through word of mouth. The three aspects of
attitudes are toward self, toward others, and
toward the tourism and hospitality industry.
xercise
ATTITUDE TOWARDS SELF

If an individual's self-esteem or
attitude toward self is low, that
individual will tend to behave in such
a way that the feedback from others
will confirm the low opinion of
himself. Hence, it is necessary to
change the individual's perception of
self in order to improve his behavior.
ATTITUDE TOWARDS OTHERS

Service providers should be

assisted in developing positive
feelings toward fellow employees
and tourists that will result in
positive behavior toward the tourist
s.They can achieved by training the
individual regarding teamwork and
interdependencies in getting the
job done.
ATTITUDE TOWARD THE TOURISM
AND HOSPITALITY

A positive attitude as service

providers towards tourist can be
brought about only when
employees are made aware of
how important tourism and
hospitality is to their country,
city,and community. To facilitate
a change in attitude, it necessary
to raise the level of knowledge of
the individual.
ATTITUDE TOWARD THE TOURISM
AND HOSPITALITY

Although the tourist are the most

directly affected by the degree of
hospitality shown by service providers,
the overall feeling of being welcomed
within a community will also enhance or
detract from the vacation experience.
An understanding of who the tourist is
can bring about a greater acceptance of
the visitor knowing why people visit
may results in a stronger civic pride.
 TRANSPORTATION

Is of paramount importance in developing tourism and

hospitality. Tourist need easy access to various forms of
transportation, such as road, rail, air, and water. Thus, the
amount of time from major population centers via each mode of
transportation is important.It is important to have convenient
access and quality service. The cost of reaching the destination
and staying there must also be considered.This should include
special needs, such as road tolls, gasoline stations,
repairs,parking,car rentals and charter, and scheduled bus
xercise
services.
LAND TRAVEL
TAXI AND LIMOUSINE
SERVICE Adequate taxi and limousine
service is important ia a tourist
area. Taxis should have removable
and washable seat covers so that
they will present a clean
appearance to the passengers.The
taxi driver should always be
courteous and helpful.
BUS SERVICE
Tour buses should have large windows,
comfortable seats, air-conditioning unit,
and restroom facilities. Springs and
other suspension systems in the tour
buses should be carefully designed to
prevent joggling of passengers.
Personas assigned to the buses should
be selected to their appropriate
temperament, courtesy, and hospitality.
RAIL SERVICES
The majority of seasoned travelers prefer
to travel by train because of its safety
record and the convenience and
satisfaction of viewing the scenery from a
comfortable air-conditioned car. Adequate
taxi, limousine, or bus services from tha
railroad station to the hotels are very
important.These services must be
frequent enough to avoid fear on the part
of the traveler that he will not reach his
hotel at once.
 AIR TRAVEL
Poster Service is important at air
terminals. The poster's helpful
behavior and attitude essential
and their training and supervision
should be adequate.
 AIR TRAVEL
Although airport facilities differ from
place to place, the comfort of travelers
should always be kept in mind. In a hot
climate, the airport must be completely
air conditioned and in a cold climate,
adequate heat should be provided.
 SEA TRAVEL
Is a major factor in tourism anf hospitality.
Examples of these are the Manila Bay Sunset
Cruise in the Philippines, the Miami Cruise in
Florida, the Fhine River Cruise in Germany,
and the Canal Cruise in Holland . Cruise ships
have developed into "floating resorts" or
"floatels."
 SUPERSTRUCTURE

ACCOMODATION- While away from home, the

tourist needs to eat and sleep. Sleeping
accomodations range from hotels of international
standards and condominiums to campgrounds and
the homes of relatives friends. For a tourist region to
succeed, a sufficient quantity of accomodations of
the right quality should be provided for the needs of
xercise
the tourists.
 SUPERSTRUCTURE

In planning accomodations, the nature of the

environment, the destination, the expected
market's, the mode of transportation, the type
of activities engaged in at the destinations,
and the other related factors determine the
type of accomodations which shall be made
xercise
available.
 TYPES OF ACCOMODATIONS

Provide accomodations, meals, and

refreshments for those who may
HOTELS
reserve their accomodations in
advance but need not do so. In
board terms, they provide facilities
that meet the needs of the modern
travelers. They portray an image of
efficiency and service;
 TYPES OF ACCOMODATIONS
Is an apartment or individual dwelling
unit owned by an individual but the
CONDOMINIUM management and services, such as
maintenance and security, are handled by
an independent conpany.The company
often contracts to rent the condominium
when it is not being used by the owner.
Each owner can sell his or her unit
independently of the other owners;
 TYPES OF ACCOMODATIONS

MOTELS OR MOTOR HOTELS

Provide bedrooms,bath, and
parking to motorists; rooms are
usually accessible from the
parking lot. They are usually
near the highways.
 TYPES OF ACCOMODATIONS

INNS Are lodging establishments

catering to transients which do
not meet the minimum
requirement of an economy
hotel.
 TYPES OF ACCOMODATIONS

APARTMENT Are hotels (apartelles), buildings, or

edifices containing several independent
and furnished or semi-furnished
apartments that are regularly leased to
tourists for dwelling, on a more or less
long-term basis and offering basic
services to its tenants similar to hotels;
 TYPES OF ACCOMODATIONS

PARADORES Are old convents, monasteries, castles,

or fortresses converted into hotels by the
government and operated by a national
tourism office. First- class paradores are
found in Spain and Ireland. They are
generally priced reasonably with full-
meal plans.
 TYPES OF ACCOMODATIONS

PENSIONS Are private or family-operated tourist

accomodations similar to boarding
houses or guesthouses. They offer food
and lodging to tourists and are well-
known for their informal family
atmosphere;
 TYPES OF ACCOMODATIONS

BED AND BREAKFAST

Provide a room, bath, and a hearty
breakfast to tourists and/or travelers.
They are known as B&Bs and are
popular in Britain, Ireland, and the United
States.
 TYPES OF ACCOMODATIONS

HOSTELS
Provide minimal amenities such as bunk
bed and a commonly shared toilet and
bathroom. The traveler provides his or
her own bedding. They appeal mostly to
young travelers;
 TYPES OF ACCOMODATIONS

CAMPGROUNDS

Appeal mostly to families who travel in

recreational vehicles (RVs);
 TYPES OF ACCOMODATIONS

HEALTH SPAS
Are hostels and resorts which cater to
individuals who go to spas or mineral
springs for weight reduction or medical
treatment;
 TYPES OF ACCOMODATIONS

PRIVATE HOME
Are hostels and resorts which
cater to individuals who go to spas
or mineral springs for weight
reduction or medical treatment;
 HOTEL CLASSIFICATIONS
There are different ways of classifying
hotels. One way is by location, auch as
city center, suburban, airport, highway,
and resorts. Another way is by type of
guest, such as commercial, convention,
and resort. A more meaningful
classification is one based on price such
as economy or budget, standard or
midscale, first-class, standard, and
economy.
 FOOD AND BEVERAGE
The type of food service provided
will be related to the needs of the
tourists. Many destination areas
have successfully developed menus
which are indigenous to the area to
promote local economy food.
 RESTAURANTS

Besides hotels, motels, and other

types of accomodations, restaurants
are also classified as a
superstructure. Restaurants are
establishments offering refreshments
and/or meals to the public.
LEADER

JOANA MAE C. LUCERO

HRMT BLK-4
MEMBER

MARIA LORIE JANE A. UY

HRMT BLK-4
MEMBER

JAMIR E. SARIP
HRMT BLK-4
MEMBER

EDRIAN G. GOSE
HRMT BLK-4
MEMBER

DESIREE O. BANABAN
HRMT BLK-4
"EDUCATION IS OUR PASSPORT TO
THE FUTURE, FOR TOMORROW
BELONGS TO THE PEOPLE WHO
PREPARE FOR IT TODAY."
 QUIZ
1. It nclude elements in area such as climate, landforms, terrain,
flora, fauna, bodies of water etc...
2. Adeq uate taxi and limo usine is impo rtant in a touri st are.
3. In a hot climate, the airport must be completely air-conditioned
and in a cold climate, adequate heat should be provided.
4. The type of food service provided will be related to the needs of
the tourists.
5-10. Give 6 types of accomodations. Wrong spelling wrong.
 ANSWER
1. NATURAL RESOURCES 2. LAND TRAVEL
3. AIR TRAVEL 4. FOOD BEVERAGE
6-10. HOTELS, CONDOMINIUM, MOTELS, INNS,
APARTMENTS, PARADORES, PENSIONS, BED-AND-
BREAKFAST, HOSTELS, CAMPGROUNDS, HEALTH SPAS,
PRIVATE HOMES.
Thank You
😘
See You Next Time

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