Professional Documents
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Wa0000.
Wa0000.
TEL NO:0716302000
EMAIL;dynamicelectrical@gmail.com
INDEX NUMBER :
ENGINEERING (TELECOMMUNICATION).
PAPER NO. :
1
TABLE OF CONTENTS
DECLARATION..............................................................................................................................................4
ACKNOWLEGDEMENT.................................................................................................................................5
EXECUTIVE SUMMARY.................................................................................................................................6
CHAPTER ONE..............................................................................................................................................7
1.0 BUSINESS DESCRIPTION.....................................................................................................................7
1.2 FORM OF OWNERSHIP.......................................................................................................................9
1.3 TYPE OF BUSINESS.............................................................................................................................9
1.4 THE GOOD AND SERVICES................................................................................................................10
1.5 JUSTIFICATION OF OPPORTUNITY....................................................................................................11
1.6 THE INDUSTRY.................................................................................................................................12
1.7 BUSINESS GOAL...............................................................................................................................12
1.8 ENTRY GROWTH..............................................................................................................................13
CHAPTER TWO...........................................................................................................................................15
2.0 MARKETING PLAN............................................................................................................................15
2.1 CUSTOMERS.....................................................................................................................................15
2.2 COMPETITORS.................................................................................................................................17
2.4 ADVERTISING AND PROMOTION STRATEGY....................................................................................23
2.5 PRICING STRATEGY..........................................................................................................................24
2.6 SALES TACTICS.................................................................................................................................25
2.7 DISTRIBUTION STATEGY...................................................................................................................25
CHAPTER THREE........................................................................................................................................26
3.0 ORGANISATION AND MANAGEMENT..............................................................................................26
3.1 KEY MANAGEMENT AND PERSONAL DUTIES...................................................................................27
3.2 RECRUITMENT,TRAINING AND PROMOTIONS.................................................................................31
3.3 REMUNARATION AND INCENTIVES..................................................................................................32
3.4 LICENCE, PERMIT AND BY- LAWS.....................................................................................................33
CHAPTER FOUR..........................................................................................................................................35
4.0 OPERATIONAL PLAN........................................................................................................................35
4.1 PRODUCT DESIGN AND DEVELOPMENT..........................................................................................35
4.2 PRODUCT FACILITY AND CAPACITY..................................................................................................35
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4.3 PRODUCT STRATEGY........................................................................................................................35
4.4 OPERATIONAL PROCESS..................................................................................................................37
4.5 GOVERMENT REGULATION AFFECTING OPERATIONS.....................................................................37
CHAPTER FIVE............................................................................................................................................38
5.0 FINANCIAL PLAN.............................................................................................................................38
5.1 PRE-OPERATIONAL COST.................................................................................................................38
5.2 WORKING CAPITAL REQUIREMENT.................................................................................................39
5.3 PROFOMA BALANCE SHEET............................................................................................................40
5.4 PROJECT CASH FLOW STATEMENT FOR 2016. CLAUDIA’S ELECTICAL INVESTMENT.......................41
5.5 PROFORMA INCOME STATEMENT...................................................................................................42
5.6 BREAK-EVEN INCOME......................................................................................................................43
5.7 DESIRED FINANCING........................................................................................................................45
APPENDIX SHOP LAYOUT.................................................................................................46
DECLARATION
3
I declare that this business plan is my personal work submitted to the Kenya National
Examination Council in partial fulfillment for the award of Diploma in Electrical and Electronic
Engineering (TELECOMMUNICATION)
SIGNATURE: .................................................
DATE: ..................................................
SIGNATURE:..........................................
DATE:..........................................
i
4
ACKNOWLEGDEMENT
I would like to acknowledge my most gratitude to my parents for their financial support until
the completion of my course.
Finally ,Its my pleasure appreciation to my Lecturer MR NGUNJIRI for his assistance and
guidance towards successful planning of the business.
May blessings reign in their lives in wherever they are and what they do.
Thankyou.
ii
5
EXECUTIVE SUMMARY
The proposed business will be known as DYNAMIC ELECTRICAL AND ELECTRONIC
DEALERSand will be operating basically on sole proprietorship.
MARKETING PLAN
Business will be dealing with Electronics and Electrical appliance and equipment.
The major or target customers will be institutions and individual clients who make up personnel
structures.
The owner expects the business share of about 46 percent at the initial state of the business and
growth rate of 17 percent per annum.
Healthy competition is expected , hence the proprietor intends to have a highly qualified staff,
extensive working hours at reasonable prices and sales services shall be offered to attract more
customers.
ORGANIZATION AND MANAGEMENT PLAN
Since business is to be based on sole proprietorship, decision making is done by the owner.
Recruiting of new employees shall be done based on academic qualification and at most
experience.
OPERATION PLAN
It involves the equipment and services, the numbers, capacity, cost and government regulations.
FINANCIAL PLAN
This reflects the financial way forward of the proposed business to gauge further potentiality of
the business. This will show how much will be done required finance, the source and how it will
be spent.
There will be estimation of working capital and projected cash flow statement.
Proforma balance sheet, calculation of gross profit, net profit and break-even points and
profitable ratio will be shown.
Also methods of financing includes, owners equity, loan and donation from relatives are also
included.
Financially the proposed DYNAMIC ELECTRICAL AND ELECTRONIC DEARERS will
predict and show how the business will expand in near future. Also geared up in meeting the
country wide standards and maybe international.
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CHAPTER ONE.
1.0 BUSINESS DESCRIPTION
The name of the business will be DYNAMIC ELECTRICAL AND ELECTRONIC DEALERS,
which will be a sole proprietorship owned by one DYNAMIC.
It is intended to deal with selling of electrical appliance, accessories and equipments as well as
offering services such as electrical installation in homes and other premises such as industries,
schools churches etc.
The business will employ people with electrical knowledge and skills to perform this services.
This will start by recruiting workers from the community or from without.
This will create awareness to the community as it will be a way of job creation and thus be the
first indirect advert for the business.
The business manager who is also the proprietor will be DYNAMIC, born in 1996 at KERICHO
town. He currentry lives in KERICHO and works at KERICHO.
He sat for her KCSE exam in 2016 at Chepkosilen High school in kericho and joined Rift
Valley Institute Of Science And Technology in 2018. Having grown up in a town prepares her in
business as she has experience on how business operate, since he has been helping her father
(who is a businessman) .
It will operate as a company under management of one DYNAMIC who will be in charge of the
activities pertaining the business .
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Workers in both the service department will be qualified to ensure quality while the goods
department will benefit from her expertize.
The goods include electrical cables, accessories, appliances, spare parts etc. The non-perihability
of the goods involved ensures minimal risk and the growing need of electrical power promises
the growth of the business service department.
The business is scheduled to start by the end of 2023 and therefore taking the advantage of the
ongoing government initiative of rural electrification.
Principal customers domestic plants, schools, churches, growing industries and general
environment bearing in mind the huge population around.
The business will be based in KERICHO town imarisha plaza next to Kenya power. Being at the
heart of the town gives it proximity for accessibility from any side of KERICHO It being on the
ground floor gives it a good site to the passersby.
The building is served by good roads and hence easy to access and to transport gods either to the
business or to the customers. The business will operate under the following addresses; .
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The owner will contribute 68.29% of the cost while family, friends and the bank will contribute
the rest.
The products will include electrical appliances and accessories as well as electronics. Electrical
installation services also included , the potential customers being the local population as well as
the wider community. Advertisement will be done using posters, radio and billboards. Service
price will be negotiable.
DYNAMIC ELECTRICAL AND ELECTRONIC DEALERS deals in general products such as;
Electrical cable
Electrical accessories
Electronics
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PRODUCTS AND SERVICES
Product
Radio
Tv sets
Amplifiers
Mixers
Computers
Phone accesories
Video decks
Services
The services will include electrical installation, electrical repair house hold electrical
expansion/renovation.
The proposed business will fall under electrical industry .the commodities are sold in daily basis
and the size of the electrical industry is large, evident to the vicinity of the firm and the area
covered.
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Due to job scarcity, electrical industries have much expanded leading to many people turning to
self employment to earn a living. DYNAMIC ELECTRICAL AND ELECTRONIC DEALERS
require eight employees the technology being capital intensive. A lot of work will be operated
manually. Products will be sold with no seasons
more reliable since it proves to be more profitable- (not based on seasons) The service industry
Quality of the service determines the growth of the business .Competition will be catered or by
customer relations and quality of services.
Making profit
Creating employment
By the end of the second year the business wishes to introduce cell phones in their
range of products.
By the end of the first year, the first year the business intends to start looking for
government tenders,eg rural electrification.
Manufacturing of electric posts using plastic
The owner will carry out market survey and analysis. The environment has few such firms which
exploits their customers by selling their services at high prices. The business aim is that by the
third of the second financial year; it will have increase its market and employ more workers. this
will only be achieved if only there shall be economic and political stability.
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To ensure the growth, the following strategies must be laid down by the owner.
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CHAPTER TWO
2.1 CUSTOMERS
All the population across KERICHO and beyond is the business’s potential customers both in the
sales and service department. The business having no seasons ensures consistence income
distribution throughout the operating period. The potential customers of DYNAMIC
ELECTRICAL AND ELECTRONIC DEALERS vary in many ways namely:
Income
The customer’s income for the business ranges from low to high earnings hence making the
management of the business to offer different standards of products and services which will
meets the needs of all the customers
Age
The customers of the proposed business will be those who are viable to follow instruction of
attached to the product by the manufacturer of the equipments. This means that these customers
are of all ages.
Education
The customers should be the ones who can at least able to read as to know the usage of the
equipments and to operate it under the prescribed conditions without having any effect.
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Quality products
The objective of purchasing the product/services will be determined by the quality of the
product/service so that the quality should be considered first.
Safety of products/services
The equipments sold enough to be operated without having any harm to the user.
Economic convenience
Different quantities obtained by the business and supplies to the business and to the customers
are at slightly less prices will meet uniform satisfaction of all customers hence leads to high sales
to the customers.
Security
The security to be provided by the business to the customers and the business itself.
2.2 COMPETITORS
The owner of DYNAMIC ELECTRICAL AND ELECTRONIC DEALERS done a research and
found that there are other three institutions which offers stiff competition to the proposed
enterprise- the following are the experienced firms.
Pendo electronics
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Strengths
Weakness
Pendo electronics
It is located 3 kilometers away from the proposed business and is specialized in electronics
accessories.
Strengths
Conveniently located
Low prices
Weakness
Poor management
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Others electronics
It is located far from the intended business it deals with electrical accessories
Strengths
Quick in supply
Weakness
The following strategies are ensured to be availed to the esteemed customers to provide
positively meet their needs.
Now ,High quality goods and services will reduce competition since the existing ones are few
and un experienced.
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Having our offices in distinct location also ensures easy accessibility unlike the competitors.
Dealing with both sales and services ensures ‘one business advertising to other’ offering an
upper hand.
Having many employees (salesmen) ensures constant availability of services unlike in the case of
my competitors, ie. They work as individuals, hence ca only serve only one customer at a time.
Two other electrical shops-‘Industrial supply electricity’ and ‘Pendo Electrical Shop’, will
scramble over the remaining percentage in the sales department.
In the service department , there is not a recognized firm that offers installation and therefore
the market will be shared by DYNAMIC ELECTRICAL AND ELECTRONIC DEALERS
and other individual service providers.
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This is described by the pie charts below;
Sales
12% 8%
16%
64%
PENDO- 12%
OTHERS- 8%
Sales
Others
8%
ARWASA
91
92%
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2.4 ADVERTISING AND PROMOTION STRATEGY
The advertising will be aimed at promoting the business’s image as a safety oriented and Good
quality conscious business whose main objective will be to serve customers.
Advertising is estimated to cost the business Ksh 120000.Other promotion strategies will include
discounts on installation, free home delivery, free introductory installation and discounts on
purchased goods.The following are some of the means of advertising
Publications of the organization calendar Securing information about the prosed business
Provision of signboards that shows the location address and distance of the business.
The frequency of advertisement will merely depend on the number of sales and response to
customers daily recorded by the manager
The effectiveness of the advertisement will be measured by comparing the number of customer
turnout before and after.
In short, the business’s service part is a strategy to absorb high selling price which is the main
secret to deal with the competitors.
Also the pricing strategy will depend on the cost of buying the items by the owner. Changes are
made due to the cost of buying the items by the owner.
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Changes are made due to the cost of various factors the business intends to lay in that way price
is to cover the initial cost plus gross profit which is to pay all, the expenses and remain with
appropriate margin.
The taskforce will be reqruited through an interview which will include demonstrations on ones
skills in the field of interest. Perfomance of the employees will determine their rank and the pay.
The situation of customers should be known by the salesman and understand so as to guide them
on who are to be given credit terms during emergencies- suggestions, views and complaints shall
be considered and acted upon by the department addressed to through the provision of
suggestion Box.
Loss of marchandise during transit is the key problem during distribution but the business has
designed boxes to be mounted on motorbikes to prevent loss.
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CHAPTER THREE
MANAGER
ASSSTANTANT MANAGER
ACCOUTANT
TECHNICIAN
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3.1 KEY MANAGEMENT AND PERSONAL DUTIES
Manager
The business proprietor (owner) will also double up as the organization manager. she will be
in charge of each and every operation of the business as well as handling the human resource,
including hiring and firing of staff. Being the owner, her renumeration will not be fixed.
Assistant manager.
The business will hire the assistant manager based on the following qualifications.
Accountant
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Preparing the pay roll of all employees
Keeping financial records
Preparing the annual financial report
Technicians
The business will hire at least ten technicians to cater for the outside jobs based on the
following qualifications;
Each technician will earn ksh 20000 per month starting salary. The other allowances will be
discussed on recruitment.
Driver
The business will employ 5 drivers to start with and since the business is looking forward on
growth, it will employ others as it grows. The qualification of the driver will be;
Mechanics
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His role will be to repair and maintain the businesses vehicles and machinery. He will earn
15000 per month.
Customer care
His/her roles will include relating to customers who will call the business, giving directions
to new customers. He/she will earn 15000 per month.
Messenger
Be a faithful person
Be time conscious
Be ready to work in time bars
His /her role will include enhancing communication between the business members and the
customers. he/she will earn 1500 per month.
Other personnel
Sweepers
The business will employ two sweepers to keep the environment tidy. they will also be
washing the other workers overalls. they will earn 10000 per month allowances.
Security
The business will employ two security officers from G4s to earn 15000 per month
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3.2 RECRUITMENT,TRAINING AND PROMOTIONS.
Recruitment will be done after the positions are advertised through newspaper, radio, Tv and
posters. after application, short listing will take place followed by an interview those who will
qualify will be informed. the business will provide training sessions to new workers in ways like
arrangement of seminars, tours on business fields etc. promotion of employee will be done with
consideration of effectiveness of the work.
Academic papers will also be considered during promotions. Other considerations will include
hard work, experience and creativity or innovation. The recruitment of staff will be carried out
by advertising interested and qualified will received and suitable candidate will be short listed to
come for interview.
The interview will be carried out to attain the best and qualified candidate who will suit fee post.
The candidate after they have been employed will be trained the job until they become . perfect.
Training employees will be geared to improve the efficiency of the worker. It also upgrade the .
skills and techniques needed in the business and the standard staff.
The employee will be taken for short term courses to increase in the skills necessary to the
business and the standard staff.
The employee will be taken for short courses to increase in the skills necessary to the business.
Promotion will be doe to the worker where he will be boosted or upgraded to a few post of the
business will have new posts.
Recruitment will be done every financial year where the recruitments will board, poster and the
people who will respond will be interviewed and given job most of the vacant will be as result of
the business or recruitment of workers the vacancy will be accountant salesman.
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3.3 REMUNARATION AND INCENTIVES
Remuneration will be fixed according to the initial agreement. other incentives such as lunch
allowance ,risk allowance and insurance will be discussed during recruitment. the business in
tends to give every worker an insurance cover.
Every individual employer will be a member to NHIF and NSSF where each will be charged Ksh
200 from business and Ksh 200 from each member’s salary.
The individual will be paid according to qualifications of the employer’s competence, working
condition and experience of the staff.
The incentives will be as follows for the employees that the staff will be promoted as follows
The business will acquire its legal permits from the county authority. The business will also
abide by the trading and business laws set by the government and as drafted in the constitution of
Kenya. taxation will be based on values as set by the government.
i. SUPPORT SERVICES
Bank
Po Box1021,
KERICHO
26
Insurance
KERICHO
Postal address
POSTA
KERICHO
Legal representation
MUKUBI Advocates
Payable (chargable) fees will be according to the agreement upon both the business and the
support staff.
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CHAPTER FOUR
Vehicles
Installation tools eg pliers hammers, strip knives etc
Computers
Price tag machine
ITEM CASH(KSH)
Stock 50000
Receipt book 1500
TOTAL 51500
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Monthly labour requirement
POSITION AMOUNT(KSHS)
Manager NOT fixed
Assistant Manager 45000
Accountant 30000
Technician 20000
Messager 15000
Drivers 15000
Mechanics 15000
Customer care 15000
TOTAL 155000
Transport(fuel) 50000
Electricity 2000
Stationery 5000
Communication 20000
TOTAL 77000
Cost of production
51500+155000+77000=747000
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4.4 OPERATIONAL PROCESS
Workers are expected at work by 8 a.m . Instructions from the customer care desk are taken for
the days tasks. The assistant manager will then distribute the tasks to the workers. As for the
shop, the opening hours are 8 a.m and closing hours 9 p.m. Workers on outside jobs receive
briefings on new jobs to be accomplished from the assistant manager through customer care
desk.
Regulation concerning health matters has to be adhered to in order to reduce the risk of using the
products. Such under goings are costly and time consuming.
Environmental regulations
This will include measures to ensure safe working conditions such as proper dumping of waste,
less noise e.t.c.
Be paid
Be respected
Freedom
Go on strike e.t.c
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CHAPTER FIVE
ITEM AMOUNT
Renovation 17500
TOTAL 340000
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TOTAL 71500 81000 62500
Assumptions
CURRENT ASSET
Stock of raw materials 6000 5000
Stock of finished goods 130000 98000
Stock of work in progress 250000 300000
Debtors 7000 7000
Cash at bank 40000 500000
Cash at hand 170000 230000
TOTAL CURRENT 603000 690000
ASSETS
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TOTAL 48000 70000
Long term liabilities
Loan from bank 160000 100000
TOTAL LIABILITIES 831800 274000
Assumptions
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5.4 PROJECT CASH FLOW STATEMENT FOR 2023. DYNAMIC ELECTRICAL AND
ELECTRONIC DEALERS
ITEMS JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL
Cash inflows
Cash sales 550000 600000 540000 560000 450000 700000 670000 530000 600000 580000 670000 570000 7020000
Collection from 160000 22000 14000 15500 27000 1800 19400 17200 12300 20500 17200 8000 207100
debtors
Discount records 7000 2500 7500 8300 5500 6700 4200 1350 2000 1450 6500 2700 55700
Total cash 573000 624500 561500 583800 482500 724700 693600 548550 614300 601950 693700 880700 7252800
inflows
Cash outflow
Cash purchases 20000 230000 360000 270000 210000 30000 260000 300000 220000 150000 180000 205000 2650400
Payment 7000 6500 5000 67700 8000 65500 500 7500 4200 7200 6700 6500 76800
to
creditors
Rent 4500 4500 4500 4500 4500 4500 4500 4500 4500 4500 4500 4500 54000
Salaries and 163000 163000 163000 163000 163000 163000 163000 163000 163000 163000 163000 163000 1956000
wedges
Telephone 1000 700 900 1200 1400 650 2000 1400 1100 900 750 800 12800
Electricity and 3000 2700 1300 4100 1750 3200 2800 2300 3200 2700 1900 4000 32950
water
Total cash 178500 177900 174700 179500 178650 177850 177300 178700 176000 178300 176850 178800 4782950
outflow
Cash of the 194000 2166000 49100 93000 93850 246850 256300 69450 218300 275650 336850 196900
month
Cash bal b/f 19000 210000 49000 91000 92850 240000 256000 69000 215000 273000 330000 195000
34
Accumulated 19000 210000 49000 91000 92850 240000 256000 69000 215000 273000 330000 195000
cash
EXPENCES
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5.6 BREAK-EVEN INCOME
=Ksh 81150
Stationery 18500
i. Contri
Telephone 17500
bution
TOTAL 81150
margin.
7020000-81150=6938850
Sales
= 6938850 x 100
7020000
=94.84%
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Rent 19560000
Salary 54000
Insurance 6700
TOTAL 2016700
2016700 = 20402.84
98.84
=ksh 20402.84
=6277000 x 100
7020000
=Ksh 89.42
3723795 x 100
540000
=Ksh 48000.
v. Return on investment
37
3723795 x 100
700000
=Ksh 531.97
ITEM AMOUNT
TOTAL 2140000
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ACCOUNT OFFICE STORE
SHOP
39
APPENDIX II
UHURU GARDEN
COUNTY
ASSEMPLY
KERICHO-NAKURU
DYNAMIC
GREEN SQUARE
ELECTRICAL
MALL
ELECTRONIC
DEALER
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