TOTAL QUALITY

MANAGEMENT
In Nestle Global and P.T. Bifindo Indonesia

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Agenda

1 Company Profile : Nestle Global Company

2 Nestle Global Company TQM Methods

3 Company Profile : P.T. Bifindo

4 TQM Assessment

5
Recommendation
Agenda

1 Company Profile : Nestle Global Company

2 Nestle Global Company TQM Methods

3 Company Profile : P.T. Bifindo

4 TQM Assessment

5
Recommendation
 Nestlé Global Company
Good Food, Good Lifeood, Good Life

IMAGE

One of the world's leading Nutrition, “…provide consumers

Health and Wellness company with the best tasting,
HISTORY
most nutritious choices
in a wide range of food
Founded in 1866 by Henri Nestlé in
Vevey, Switzerland
and beverage categories
and eating occasions,
CURRENT STATE
from morning to
280.000 employees and have factories or night.” – Nestlé Global
operations in almost every country in the
world

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 Agenda

✓ 1 Company Profile : Nestle Global Company

2 Nestle Global Company TQM Methods

3 Company Profile : P.T. Bifindo

4 TQM Assessment

5
Recommendation
 TQM
Other
Six Sigma
Methods

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 TQM
Other
Six Sigma
Methods

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Six Sigma
DMAIC Method

Define Measure Analize Improve Control

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CASE STUDY
P.T. Nestle Indonesia (Kejayan Factory)

Dancow Instan pouch, 27 gram

“What is the main problem in

producing Dancow Instan
satchet packs?”

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Final Result
Six Sigma

Maintain the ‘after drier’ machine

1

Supervise the ‘filling-packing’

2 operator directly
Improve the ‘manual weighting’
3 method
Keep the standard of the ‘filling’
4
step with weight increment
 TQM
Other
Six Sigma
Methods

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Four-strategic Pillar

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GLOBE and GBNS

•IT program to document production

data around the world

• Started out with worldwide data

resources
•Currently reduced to 4 data
resources

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Zero Defect

•Provide resources, tools, procedures,

and system which meet the quality
standard
•Train the employees in order to build
the teamwork
•Make Quality Requirement in every
stage of Supply Chain
•Apply a transparent Quality
Management System with a
standardization

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Analytical Science

•Adopt the international

standardizations,like AOAC, CEN, ISO
17025

•Develop new analytical method:

Internal or Private Labs

•Publication

•Manage to get an international

award

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Standarization for Vendor

•Nestle should be able to access and audit

vendor’s data (composition, origin,
manufacturing process of the product which is
ordered by Nestle)

•Vendor should use FEFO principal

•Vendor should not subcontract with other

company

•Vendor should have a certificates

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Nestle Innovation Model

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Nestle Continuous Excellence

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Nestle Model

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Changes in Nestle

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SWOT ANALYSIS
Nestle Global’s TQM Method

Strengths Weaknesses

• Computerized Data
• Multi-tier Product
Strategy
S W
• Outsourcing of raw materials
• Large cost of quality

Opportunities Threats

O T
• Dependable on its
• Able to reach a wide
vendor
market
• Adaptable to
environment changes
 Agenda

✓ 1 Company Profile : Nestle Global Company

✓ 2 Nestle Global Company TQM Methods

3 Company Profile : P.T. Bifindo

4 TQM Assessment

5
Recommendation
 P.T. Bifindo Indonesia

IMAGE

Producer of “My-Gurt” yoghurt

HISTORY

Built since 2007

LOCATION

Organization Structure
Raya Sukabumi, West Java

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 P.T. Bifindo Indonesia
TQM Method

1 Standard quality documentation system

Documentation method explained in SOP

2

3 Documentation process done manually (not computerized)

 Agenda

✓ 1 Company Profile : Nestle Global Company

✓ 2 Nestle Global Company TQM Methods

✓ 3 Company Profile : P.T. Bifindo

4 TQM Assessment

5
Recommendation
ISO 9001
Principles of Quality Management

Customer
Orientated

Beneficial
Leadership
Partnership

Factual
Quality
Approach in Employee
Managem
Decision Involvement
ent
Making

Contiuous Process
Improvement Approach

System
Approach to
Management
Process Approach

Nestle Global P.T. Bifindo Indonesia

Qualitiy SOP, SSOP,
requirement in GMP, HACCP
every
production step
as a
requirement for
the next step

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System Approach to Management

Nestle Global P.T. Bifindo Indonesia

Resources and Quality documentation

procedures for every system implemented
production step, shows every step and
beginning from minimal requirements
purchasing goods

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Continuous Improvement

Nestle Global P.T. Bifindo Indonesia

Throughout the Implemented
whole to production
company system for
customer
Zero Waste satisfaction

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Factual Approach in Decision Making

Nestle Global P.T. Bifindo Indonesia

Feedback from Create
surveys to “product
implement acceptance
quality changes criteria” based
on surveys

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Beneficial Partnership

Nestle Global P.T. Bifindo Indonesia

Purchasing Outsourcing
goods from goods with
vendors, supervision to
though with maintain
certain quality
circumstances
to maintain
product quality

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 Agenda

✓ 1 Company Profile : Nestle Global Company

✓ 2 Nestle Global Company TQM Methods

✓ 3 Company Profile : P.T. Bifindo

✓ 4 TQM Assessment

5
Recommendation
Recommendation

•PT. Bifindo should apply the six sigma in their company

•PT. Bifindo should involve a whole aspects in the company

(not only the production aspect) in order to make a
continous improvement

•PT. Bifindo should pay attention to ineffective process

(conduct the BPR)

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THANK YOU!