MTN

Uganda

Evacuation
Plan

Issue 1
MTN UGANDA
July 2007

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DOCUMENT DISTRIBUTION

Corporate SA Issue Date Sig

Ike Dube Initial Issue July 2007

Country - Uganda NERT Issue Date Sig

Initial Issue 16 July 2007

DOCUMENT REVISION HISTORY

Rev. Date Remarks By Sig

0 16 July 2007 Initial Issue
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GENERAL SUMMARY 6-7

CERT FLOWCHART 8

1.1 INTRODUCTION 9

1.1.1 – 1.1.7 Introduction 9-10

1.2.1 Aim 10
1.3.1 – 1.3.3 Definitions 10
1.4.1 – 1.4.10 Chain of Command & NERT 11-12
1.5.1 Emergency Response Centre 12
1.6.1 Local Emergency Response Team (LERT) 12
1.6.2 Corporate Emergency Response Team (CERT) 13
1.7.1 – 1.7.4 Reporting 13
1.8.1 Emergency Evacuation Procedure Flow Chart 14

2.1 ALERT STATES 15

2.1.1 – 2.1.2 Introduction 15

2.2.1 – 2.2.2 Alert State Black 15
2.3.1 – 2.3.2 Alert State Green 16
2.4.1 – 2.4.2 Alert State Amber 16-17
2.5.1 – 2.5.2 Alert State Red 17-18

Contingency Planning 18-19

2.6.1 Verbal Briefing 18

2.6.2 Missing Personnel 18
2.6.3 Loss of Comms with Security/NERT Coord 18
2.6.4 Compromised Muster/Collection Point 18
2.6.5 Compromise of Evacuation Route 18
2.6.6 Compromise of Alternate Routes/Locations 19
2.6.7 Casualties 19
2.6.8 Vehicle Breakdown 19
2.6.9 Split Convoy 19

3.1 EVACUATION AREAS 20

MUSTER/SAFE HAVENS

3.1.1 – 3.1.2 Introduction 20

3.2.1 – 3.2.4 Procedure for using Muster Points 20-21
3.3.1 Procedure at Main Collect/Embarkation Point 21
3.4.1 – 3.4.4 Muster Points 21-22
3.5.1 Safe Haven 22

4.1 COMMUNICATIONS & CONTACT LIST 24

4.1.1 CERT Details 24

4.2.1 NERT Details 24
4.3.1 LERT Details 24
4.4.1 Embassies 24

4.5.1 Emergency Services 23

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5.1 EVACUATION TRANSPORTION 24

5.1.1 General Instructions 24

5.1.2 Lead Security Vehicle 24
5.1.3 Main Body 24
5.1.4 Rear Security Vehicle 24
5.2.1 Vehicle Allocation for Emergency Evacuation 24
5.2.2 Vehicle One (SAP) 24-25
5.2.3 Main Body 25
5.2.4 Rear Security Vehicle 25
5.3.1 Kampala to Airport 26
Fig 1 Kampala to Airport and routes 26
5.3.2 Kampala to Kenya BCP 26
Fig 2 Route to Kenya BCP 27
5.3.3 Kampala to Tanzania BCP 27
Fig 3 Route to Tanzania BCP 28
5.3.4 Kampala to Rwanda BCP 28
Fig 4 Country Overview 29
5.4.1 Kampala Air Options 30
5.4.2 Kampala Airline Contact Details 30
5.4.3 Charter Airlines 30
5.5.1 Uganda Maritime Options 30

ANNEX A ACTIONS ON EVACUATION 31-32

ANNEX B NERT ALERT STATE CHECKLIST 33-34

ANNEX C CERT ALERT STATE CHECKLIST 35

ANNEX D MUSTER POINTS 36

ANNEX E VEHICLE CHECKLIST 37

ANNEX F GRAB BAG CONTENTS 38

ANNEX G HOSPITAL DETAILS 39

ANNEX H CHARTER DETAILS 40

ANNEX I COMMERCIAL DETAILS 41

ANNEX J EMBASSY DETAILS 42

ANNEX K FOREIGN STAFF CONTACT LIST 43

ANNEX L LOCAL EMERGENCY RESPONSE TEAM (LERT) 44

ANNEX M NATIONAL EMERGENCY RESPONSE TEAM (NERT) 45

ANNEX N CORPORATE EMERGENCY RESPONSE TEAM (CERT) 46

DETAILS

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ANNEX O PHOTO RE. 47-51

ANNEX P AON CRISIS MANAGEMENT & CR24 CONTACT 52

DETAILS

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General Summary

The Evacuation Plan has been reviewed and updated in order to concur with MTN
Corporate Crisis Management Plans. This document details the arrangements to be
followed should it be necessary to evacuate personnel from any MTN location, either
locally in Kampala or remotely in any regional location.

General Threat

Uganda's security environment is currently in the balance, pending the outcome of

peace talks with the dissident rebel group the Lord's Resistance Army (LRA), which
has been waging an insurgent war in northern Uganda for the past two decades.
The conflict, along with claiming thousands of lives and displacing more than one-
and-a-half million people from their homes, has been blamed for exacerbating the
country's political and economic problems, forcing the government to channel its
scarce resources to fighting a war.

Elsewhere, despite the withdrawal of Ugandan troops from DR Congo's civil war—
where they were backing anti-government rebel and militia groups—the border
between the two countries remains tense. Uganda also came close to a war with
two of its other neighbours—Sudan and Rwanda—in recent years but pulled back
from the brink following international mediation.

Domestically, there is a rise in gun-related crime, with the number of people killed
showing a rise in recent months.

Continuing to maintain appropriate security procedures will go some way to ensure

MTNU personnel operate at reasonable risk and remain a hard target.

National, regional and local threat uses a four-level system (Black-Green-Amber-

Red) increasing when particular factors or triggers effect a change from one level
to the next most appropriate. An increase in the alert state will result in certain
tasks being executed by the National Emergency Response Team (NERT) that may
ultimately lead to the evacuation of MTNU Staff in country.

Options

Relocation options may consist of commercial and/or charter flight or road

transportation to either a safe haven or other country.

Access to Entebbe International Airport will be by road utilising MTNU assets.

Should it not be possible to relocate, viable stand alone options should be prepared.

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A good information network allowing the ability to reasonably assess threat and
timely apply an appropriate Alert State is quintessential to the success of any
relocation.

Downscaling operations to only those individuals deemed essential and relocating

the non-essential staffers and families if applicable via commercial / charter airline
is always recommended in the event advanced notice is received of the potential
of threat.

Those stay behind staffers should maintain a low profile ideally be co-located and
minimise movement to only that which is deemed essential. A particularly close
liaison with relevant Embassies and other companies and contacts should be
always maintained throughout any crisis situation.

ROAD OPTIONS

While transit by road is a viable evacuation option, it should be given some thought.
Remember Road Traffic Accidents (RTA) account for significant fatalities in most
countries worldwide that contain a road / highway infrastructure.

Ensure that appropriate vehicles, well maintained vehicle recovery equipment, first
aid kit and first aider, communication equipment, food, water and trained drivers
are provided as baseline requirements.

It is highly likely that any planned road or vehicle move will increase risk to MTN
staff, therefore, training in all the areas mentioned should be planned and
commenced as part of the company procedures.

For Vehicle requirements see Annex E.

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 CERT FLOWCHART
Repatriation Planning

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1.1 INTRODUCTION

1.1.1. The following document will provide MTNU personnel with direction in the
event of an emergency and any subsequent need for a downscale of operations or
physical evacuation from the site of threat or danger. This document forms part of
the overall MTN Corporate Crisis Management Plan.

1.1.2. Appropriate security cannot always be guaranteed on all vehicular

movement it is therefore recommended and always desirable to downscale non-
essential company personnel in advance of significant triggers such as planned
demonstrations, increase in potential of terrorist / insurgent attacks etc.
remembering the former will always have the potential of becoming rapidly hostile.
Essential company staffers should remain at home or office and minimise
movement. Maintaining close links and liaison with Embassies and other contacts
at this stage is essential. An appropriate physical security arrangement will allow
for a viable standalone option.

1.1.3. In short and as priority, inform the Corporate Emergency Response Team
(CERT) in South Africa, monitor the situation, assess and determine the level of
threat, identify and evacuate all non-essential company personnel including family
via commercial or charter aircraft. Essential staffers remaining should maintain a
low profile and minimise movement only to that deemed essential, liaise closely
with other companies, contacts and relevant Embassies and follow direction of the
same should there be a full-scale evacuation of Kampala. At all stages ensure the
CERT in SA is aware and informed of any intended action. Within this document
Road/Air options are considered in order to ensure the safe relocation of MTNU
personnel.

1.1.4. This document is restricted to those identified on the distribution list. Care
must be taken not to disclose the information contained within to those who do not
need to know.

1.1.5. Once this document is amended and approved by authorised MTN

personnel and distributed accordingly it will supersede all previous crisis
management plans, these are to be destroyed on final receipt of this document.

1.1.6. Any future and further amendments will be produced as and when required,
to ensure the document remains current.

1.1.7. The basis of this plan is to put procedures in place that will monitor events
as and when they unfold in so doing link triggers* with Alert States and a pre-
determined set of actions. These procedures, when followed, will facilitate an
orderly and phased MTNU downscale and potential relocation of MTNU staffers.

Triggers* The events and emerging conditions that may influence the NERT
decision making process to set a particular Alert State.

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Corresponding pre-planned tasks are then executed in line with the Alert State as
at ANNEX A & B.

AIM

1.2.1. Emergency Evacuation Procedure

The aim of an Emergency Evacuation Procedure is to affect the safe evacuation of

MTNU personnel in the event of a regional or national emergency. An evacuation
may be to a safe area within Uganda or to a safe location in another country.

DEFINITIONS

1.3.1. Evacuation:

The relocation of MTNU staff from the operations area, either to a safe location in
country or a safe location outside the country. The evacuations are split into two
levels.

Level One

1.3.2. Where MTNU staffers are required to evacuate to a safe location within
Uganda.

Level Two

1.3.3. Where MTNU staffers are required to evacuate to a safe location outside
Uganda. The decision to implement a level two evacuation can be made at any
time, up to and during implementation of a level one evacuation.

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1.4.1. CHAIN OF COMMAND & NATIONAL EMERGENCY RESPONSE TEAM
(NERT)

In the event of an emergency that may require even consideration for the
evacuation of MTN staffers the NERT should as priority inform the CERT in SA, VP‘s
may be called/informed simultaneously.

The National Emergency Response Team (NERT) will meet to assess, co-ordinate
and conduct the emergency evacuation procedure. The NERT as a minimum should
consist of any or all the following that may be in country at any time, more staff
may be added to this list as appropriate:

MTNU CEO
MTNU CCO
MTNU CFO
MTNU CTO
MTNU CIO
MTNU GM HR
MTNU GM Strategic Planning
MTNU Company Secretary
MTNU Business Risk Manager
MTNU Security Manager

1.4.2. TASKS AND RESPONSIBILITIES

The MTN NERT will meet at least on a monthly basis as routine and as required in
the event of an increase in a perceived threat. This may include full time manning
of an Emergency Response Centre (ERC) in the event of an ongoing incident.

1.4.3. The NERT should have a working knowledge of the latest Emergency
Evacuation Plan.

1.4.4. The Evacuation Plan when issued to the NERT by Aon Crisis Management
(ACM) should be updated quarterly or as required by that individual nominated
guardian.

1.4.5. Updated plans must be copied to CERT in SA who will forward the same to
ACM in London. The NERT must ensure copies in circulation are the same and
that all superseded copies are destroyed.

1.4.6. The NERT is expected to participate in occasional training in order to be

able to assist the guardian of the plan in the practical execution of an emergency
evacuation. Training may include the following:

Muster point and other key point familiarisation.

Communications.

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 Driving.
First Aid.
Tabletop exercises with CERT.

1.4.7. The NERT will have direct access to cash funding, communications, first
aid & trauma equipment, emergency fuel, water, food, important documentation
and transport.

1.4.8. The NERT is to ensure that all personnel are in possession of individual
water and food supply, passport, individual cash funding and personal evacuation
equipment.

1.4.9. The NERT must have immediate access to updated personnel information
as provided in this document.

Personnel information refer to Annex K.

1.4.10. As with all major critical situations it is important to have a well-

structured chain of command. The NERT should as priority, inform the CERT of any
perceived threat that may constitute crisis.

1.5.1. EMERGENCY RESPONSE CENTRE (ERC)

In time of crisis the NERT will operate an ERC from an appropriate workspace within
the MTNU Kampala Office. As and when required, an appointed NERT member will
control the ERC room 24 hours a day. The ERC will log events, control movement
and maintain current staff location lists in country.

1.5.2. The ERC should have appropriate communications systems and all relevant
plans and mapping if available.

1.6.1. LOCAL EMERGENCY RESPONSE TEAM (LERT)

The Local Emergency Response Team (LERT) consists of nominated senior

management of regional offices. In the event of an emergency in the region the
LERT may need to convene to exercise an evacuation to Kampala or other safe
location. In this case the NERT (Kampala) should be activated to assist in a
supporting role.

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1.6.2. CORPORATE EMERGENCY RESPONSE TEAM (CERT)

The Corporate Emergency Response Team (CERT) will provide for additional cover
and support for all NERT activities in time of crisis. The CERT will be made up of
senior MTN management at corporate HQ in Johannesburg, SA.

1.7.1. REPORTING

The MTNU CEO or appointed member of the NERT will inform

those organisations directly involved with the evacuation and MTNU staff of the
situation and the intentions of the NERT as and when required.

1.7.2. CEO or appointed member of the NERT will inform and update the MTNU
partners as to the situation.

1.7.3. The manager in responsible charge of safety and security will inform the
NERT of options, recommendations and asset availability and placement.

1.7.4. As already mentioned, the NERT should inform the CERT as priority in the
event of a predicted or actual emergency event that may require evacuation,
remember giving the CERT as much advance notice will enable them (the CERT) to
provide as much support as possible throughout the crisis. VP‘s may be informed
simultaneous to the CERT.

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1.8.1. EMERGENCY EVACUATION PROCEDURE

EMERGENCY

Maybe due to Civil,

Military, or
Environmental problems

MOVE TO MUSTER POINTS

Assess severity of emergency and make a decision whether to

remain in your current location or move from existing location
to any one of the surrounding muster points or safe havens.

EVACUATE FROM LOCATION

Situation dependent, evacuate from existing muster

point to the main muster/collection point in Kampala.

EVACUATE FROM UGANDA EVACUATE TO A SAFE HAVEN

If the threat is deemed high If the threat is deemed high

enough an evacuation out of
Uganda may be necessary, this
may be achieved by:
a. Air – utilising fixed wing
aircraft from Entebbe
International Airport.
Commercial and Charter
options are available.
b. Land – Conducting a road
move to a Safe Haven /
Airport utilising MTNU
vehicles.
c. Sea – N/A
enough an evacuation from the
muster point to a safe haven may
be necessary, this may be achieved
by:
a. Air – utilising fixed wing
aircraft from Entebbe
International Airport.
Commercial and Charter
options are available.
b. Land – Conducting a road
move to a Safe Haven/
Airport utilising MTNU
vehicles.
c. Sea – N/A

The NERT will organise the The NERT will organise the
appropriate means of evacuation. appropriate means of evacuation.

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2.1 ALERT STATES

INTRODUCTION

2.1.1. ALERT STATES

Alert states outline the level of preparedness of individuals and

equipment to respond to potential threats.
Enable the NERT to make timely assessments on situations that may
constitute a threat to MTNU.
Enable the NERT to consider and implement, if necessary, evacuation
contingencies in advance.
The alert state provides a workable, effective and flexible system,
which informs all MTNU personnel of the current threat assessment.

2.1.2. There are four alert states and as follows:

Black
Green
Amber
Red

2.2.1. ALERT STATE BLACK

No direct threat to MTNU personnel or their operations.

No direct threat to international industry regional or national.
No direct threat to MTNU personnel regional or national.
No direct threat to MTNU business associates.
Low likelihood of civil unrest regional and national.
Low likelihood of politically motivated disturbances within the
country.

2.2.2 Procedures

The working day is to continue as normal with the usual high individual
awareness associated with Uganda.
Regular and routine company security procedures to be adhered to.
Security briefings will continue on a regular basis to update all
personnel of any situational changes.
Monthly or as required NERT meetings (minutes issued to CERT).
Regular liaison with relevant embassies.

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2.3.1. ALERT STATE GREEN

A Low threat to MTNU personnel and operations.

A Low threat to international industry regional or national.
A Low threat to MTNU personnel regional or national.
A Low threat to MTNU business associates.
Possibility of civil unrest regional and national.
Possibility of politically motivated disturbances within the country.

2.3.2 Procedures

All essential incoming personnel are to be fully informed of the situation

by their relevant head of department, from both the national and
regional aspects, before they enter the country.
On arrival they will be reminded of the security procedures and updated
of the current situation.
All personnel are to have their emergency evacuation equipment on their
person, or in their transport always.
MTNU staff to make backup copies of all essential computer files.
Food and water supplies should be prepared in muster points for a
minimum of seven days.
Appropriate cash funding should be drawn and secured in company
safe.
The working day is to continue as normal with the usual high
awareness associated with Uganda.
Regular and routine security procedures to be adhered to.
Visitors intending to enter the country are to be advised to postpone
their visit to another date preferably when the alert state returns to
BLACK.
All MTNU staffers will have access to a means of communication i.e.,
radio or telephone, always.
Consider non-essential staffers working from home if practicable.
Review NERT meeting schedule.
Close liaison with relevant embassies.

2.4.1. ALERT STATE AMBER

A direct threat to MTNU personnel and operations.

A direct threat to international industry regional or national.
A direct threat to MTNU personnel regional or national.
A direct threat to MTNU business associates.
Civil unrest regional and national.
Politically motivated disturbances regional and national.
A possibility of the Entebbe International Airport closing.

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2.4.2 Procedures

All incoming personnel are to remain in their country of origin. They will
be informed of the current situation by their relevant head of
department.
Security is to confirm assets, recommendations, and options.
CERT to be advised of NERT intentions.
All non-essential MTNU personnel are to leave the country on the next
available commercial flight. If this is not possible, an appropriate carrier
will be contracted (if available) to provide a chartered flight.
All-important documentation and individual emergency evacuation
equipment will be kept in possession at all times.
NERT to consider level two evacuation.
All personnel will be fully briefed on the situation and intentions of the
NERT.
All local movement is to be restricted to only that deemed essential.
All MTNU staffers will have access to a means of communication i.e.
radio or telephone, at all times.
NERT established full time.
Close liaisons with relevant embassies.

2.5.1. ALERT STATE RED

An immediate threat to MTNU personnel and operations.

An immediate threat to international industry regional or national.
An immediate threat to MTNU personnel regional or national.
An immediate threat to MTNU business associates.
Civil unrest regional and national.
Politically motivated disturbances regional and national.
Closure of Entebbe International Airport.

2.5.2 Procedures

The CERT will be advised of the NERT‘s basic intentions minimising

detail for security reasons.
All remaining MTNU personnel are to gather at the relevant
muster/collection point to be briefed by the NERT or member thereof.
All operations are to be reduced to a safe level.
All remaining personnel are to be briefed on intentions of the NERT.
Vehicles are to be prepared for transporting personnel in daylight and
darkness. These are to be gathered at the relevant muster/collection
points with the intended drivers and protection.
A Minimum of 48hr emergency supplies are to be loaded on to transport.
If appropriate, security is to confirm type, capacity, and specification of
any incoming aircraft. Touchdown timings, ground time, and landing site
locations.
All personnel are to remain in the location of the muster/collection point
unless specified by a member of the NERT.

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 Eating facilities are to be prepared at the muster/collection point for a
minimum of one week.
Close liaisons with relevant embassies.

CONTINGENCY PLANNING

2.6.1. Verbal Briefing

Prior to any move from any location, all personnel will be issued verbal instructions
regarding the planned move. These verbal instructions will provide contingencies
for events such as breakdowns, casualties, split convoy etc. The reaction to the
various contingencies are known as ―Actions On.

2.6.2. Missing Personnel

If an MTNU staffer is missing, a thorough search will commence from their last
known location. This search will be controlled by the NERT.

In the event of a heightened immediate threat to MTNU personnel, one member of

MTNU Security/NERT will remain at the muster point and calculate the latest time
he can remain in that location to make the rendezvous (RV) with any outside
agencies. Under no circumstances will any other MTNU personnel be put in danger
for the safety of one individual.

2.6.3. Loss of Communication with the Security/NERT Co-ordinator

Last known intentions of NERT will apply unless unworkable. All alternative means
of communications are to be attempted.

2.6.4. Compromise of the Muster/Collection Point

If a muster/collection point is compromised, the evacuation procedure will

commence earlier than planned. Due to the four alert states, all preparation should
be complete prior to any such incident occurring. It will be a case of mounting the
vehicles and following the preferred procedure.

2.6.5. Compromise of the Evacuation Route

Follow alternative routes to the evacuation location, harbour position or RV

(rendezvous) points.

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2.6.6. Compromise of alternate Evacuation Routes, Evacuation Locations,
Harbour Area or RV Point

If any of the above are compromised then the various alternative routes, positions
and locations are to be exhausted before the ‗Ultimate Emergency Evacuation‘
is to take place.

2.6.7. Casualties

Under no circumstances are any MTNU personnel casualties to be left behind during
an evacuation. If casualties are taken, they will be stabilised and transported to the
muster point and take priority on the evacuation transport.

2.6.8. Vehicle Breakdown

In case of a vehicle breakdown, all personnel are to be transferred to accompanying

transport. If the vehicle is irreparable then it is to be hidden and abandoned until
there is a possibility to return to the vehicle.

2.6.9. Split Convoy

If the convoy becomes separated at any period, all vehicles are to commence with
the planned journey at a normal speed, to a predesignated meeting point (RV) as
outlined in the verbal brief.

Communicate with lead vehicles, halt at the next planned RV and wait a set period
for the remainder to arrive. Set periods to wait and RVs on route will be outlined in
the verbal brief prior to departure.

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3.1 EVACUATION AREAS
MUSTER POINTS/SAFE HAVENS

3.1.1. INTRODUCTION

At any given time MTNU personnel could be spread over a wide area surrounding
Kampala or further if operating in an outlying region (See Annex L for regional
offices). As can be appreciated, attempting to locate and centralise individuals for
an emergency evacuation could prove difficult and time consuming, which hinders
the evacuation process. To alleviate this problem muster points have been
identified in the Kampala area for MTNU employees to move to, in order they be
picked up for subsequent evacuation, these muster points will be detailed later.

3.1.2. It is vital to understand and remember that the safest place to be in time of
crisis or emergency may be exactly where you are.

3.2.1. PROCEDURE FOR USING MUSTER POINTS

Upon changing to alert state green, the NERT will confirm the suitability of the
muster points and advise all MTNU personnel accordingly. On receipt of this
information, MTNU personnel should orientate themselves to their nearest muster
point so that they are familiar with the quickest and safest route to get there.

3.2.2. At Alert State Red or before if directed by the NERT, all MTNU personnel
should proceed immediately to their nearest muster point in preparation for
evacuation. If there is no security staff at the muster point someone should take
responsible charge and organise all activities. Whoever is in charge should establish
communications with security staff/NERT by whatever means are available and
provide the following information.

Number of persons in the muster point.

Any casualties and the extent of injuries
Can the muster point be approached by road/air/sea?
Activity in the immediate area that may affect the evacuation of the
muster point.
Exact location of the MTNU personnel within the muster point.

3.2.3. Once communications have been established and the required information
passed on, personnel at the muster point should wait for evacuation, remembering
to draw as little attention as possible. Communications should always remain open
until the evacuation to a safe area is complete. First aid kits will be carried and
available for the treatment of casualties.

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3.2.4. If it is decided that the muster point is not safe, personnel should move to
an alternate location that provides adequate protection in the immediate area.
Should there be a need to relocate it is vital that the security staff / NERT are kept
informed.

3.3.1. PROCEDURE AT MAIN COLLECTION/EMBARKATION POINT

MTNU personnel will be collected from their respective muster points by road, and
centralised in a main collection/embarkation point, from where an out of country
evacuation will be mounted if required or deemed necessary. The main collection
point to be used will be situation dependent and recommended at the time. Actions
to be carried out at the collection point are as follows:

Assess situation and decide on best course of action.

Detailed briefing to all MTNU staff of current and future intentions.
Treatment of casualties.
Establish routine within the main collection/embarkation point.
Confirm MTN/MTNU assets.
Confirm assets from supporting agencies.
Allocation of personnel to evacuation vehicles.
Either conduct strategic evacuation, stay where you are, or relocate
to a safer area in Kampala as required.

3.3.2. At the main muster/collection point all MTNU personnel will be divided into
manageable groups, each group will be supervised by one of the security staff/NERT
members for the duration of the evacuation. The NERT will decide on the
composition of these groups.

3.4.1. MUSTER POINTS

All muster points are current as at 07/2007, all should be periodically checked by
the Manager in responsible charge of Security / NERT, remember these muster
points may be changed periodically subject to their security status or other relevant
disposition.

3.4.2. Any and all changes should be copied to the CERT in SA as priority.

3.4.3. There are additional Muster points to choose in and around the Kampala
area. Those muster points recorded are appropriate, however, may change to other
locations over the passage of time and situation dependant.

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3.4.4. The guardian of this plan should periodically check and update muster
points, in so doing any amendment should be logged with the CERT in SA who will
in turn update AON in London who will update CRG as required.

Muster Point details refer to Annex D & Photo re. At Annex P.

3.5.1. SAFE HAVEN

Any number of the muster/collection points may be appropriate safe havens

situation dependent.

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4.1 COMMUNICATIONS & CONTACT LIST

4.1.1. MTN CORPORATE EMERGENCY RESPONSE TEAM (CERT)

CERT details refer to Annex N

4.2.1 MTNU NATIONAL EMERGENCY RESPONSE TEAM (NERT)

NERT details refer to Annex M

4.3.1 MTNU LOCAL EMERGENCY RESPONSE TEAM (LERT)

LERT details refer to Annex L

4.4.1. EMBASSIES

Human Resources department should ensure that all foreign nationals are
registered with their appropriate Embassies.

Embassy details refer to Annex J

4.5.1. EMERGENCY SERVICES

MTNU has no dedicated company doctor, training local staff in first aid is highly
recommended and conducted in MTNU.

MTNU have organised medical coverage for local national staff and foreign staff.
Details of the medical insurance are held with MTNU.

Emergency Service detail refer to Annex G

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5.1. EVACUATION TRANSPORTATION (Road, Sea, Air)

GENERAL INSTRUCTIONS

5.1.1. The number of vehicles required to conduct any road move will be largely
dependent on numbers of personnel to be transported. All road moves should be
configured as follows:

5.1.2. Lead Security Vehicle:

A Security Advance Party (SAP) in a dedicated vehicle should always travel a

suitable distance in advance of the main vehicle convoy. Their task is to ensure
route clearance and advance warning of any problems.

5.1.3. Main Body:

Comprising the convoy vehicles carrying the MTNU staffers and associated
emergency evacuation stores, will also contain an emergency medical evacuation
vehicle.

5.1.4. Rear Security Vehicle:

Consists of one dedicated security vehicle travelling a suitable distance to the rear
of the main body to provide security and assistance.

5.2.1. VEHICLE ALLOCATION FOR EMERGENCY EVACUATION

Detailed below is a suggested vehicle allocation for an emergency evacuation by

road.

5.2.2. Vehicle One (SAP)

Type: TBC
Task: Move in advance of the main convoy to clear routes and report
back to main convoy.
Callsign: TBC
Pax: I/c; Security Staff
Driver: TBC
Passenger: TBC
Comms: 1 x sat phone
1 x cell phone
1 x VHF/UHF Two-way radio

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Stores: Personal emergency equipment (Refer to ANNEX F for detailed list)
48hr rations per passenger
1 x 20-liter jerry can of
water 1 x med pack
Appropriate recovery equipment. (For detailed vehicle equipment
Check List refer to ANNEX E).

5.2.3. MAIN BODY (As many vehicles to transport passengers as required)

Type: TBC
Task: Personnel transport
Callsign: TBC
Pax: I/c; TBC
Driver; TBC
Passengers; TBC
Comms: 1 x sat phone 1x
cell phone
1 x VHF/UHF Two-way radio
Stores: Personal emergency equipment (Refer to ANNEX F for detailed list)
48hr rations per passenger
1 x med pack
1 x 20-liter jerry can of water
Appropriate recovery equipment. (For detailed vehicle equipment
Check List refer to ANNEX E).

5.2.4. Rear Security Vehicle

Type: TBC
Task: Last vehicle in main body; pax and stores carriage
Callsign: TBC
Pax: I/c; Security
Driver; TBC
Passengers; TBC
Comms: 1 x sat
phone 1 x
cellphone
1 x VHF/UHF Two-way radio
Stores: Personal emergency equipment (Refer to ANNEX F for detailed list)
48hr rations per passenger
1 x med pack
1 x 20-liter jerry can of water
Appropriate recovery equipment. (For detailed vehicle equipment
Check List refer to ANNEX E).

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5.3.1. Kampala to Airport

Entebbe International Airport is approximately 35-40km from Kampala and traffic

dependent a 40 - 45-minute drive to the main Office.

BCP

BCP

Fig 1. Kampala to Airport and routes to alternate road options.

5.3.2. Kampala to Malaba BCP (Kenya)

Travelling east from Kampala on route A109 for 20km to Mukono at Coords N00
21‘ 47.9‖ E032 44‘ 36.7‖, continue a further 24km to Lugazi at Coords N00 22‘
05.1‖ E032 56‘ 08.2‖, continue a further 33km to Jinga at Coords N00 26‘ 41.4‖ E033
11‘ 49.5‖. Head NE out of Jinga for 38km to Iganga at Coords N00 36‘ 38.1‖
E033 28‘ 09.2‖, continue in an easterly direction for 89km to Tororo and east from
Tororo for a further 18km and towards the Malaba BCP (Kenya).

Busia BCP is approx 30km S of Tororo and can be reached by turning right
(generally SE) at the main road junction some 30km short of Tororo. From the
junction at Coords N00 31‘ 26.8‖ E033 57‘ 54.9‖, travel a further 16km to Busia
BCP at Coords N00 27‘ 55.9‖ E034 05‘ 48.7‖.

Comment: Route poor to fair, heavy roadworks between Munkono – Lugazi and
Jinja – Iganga slowing progress considerably.

Total Distance to Malaba BCP: 229km. Total Distance to Busia BCP: 197km
Total Time Malaba: Allow 5 hr.
Total Time Busia 3 hr 30 min, allow 5 hr.

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 Malaba BCP
KENYA

N Busia BCP

Fig 2. Kampala to Malaba BCP (Kenya)

5.3.3. Kampala to Mutukula BCP (Tanzania)

Travelling generally SW from Kampala on route A109 for 30km to Mpigi at Coords
N00 12‘ 24.9‖ E032 18‘ 53.7‖, continue a further 65km to Lukaya at Coords
S00 08‘ 29.4‖ E031 52‘ 57.2‖, continue a further 25km to Masaka at Coords
S00 20‘ 08.3‖ E031 43‘ 12.2‖. From Masaka continue in a SW direction for a
further 93km passing through Kalisizo, Kyotera and Kibale enroute to the Mutukula
BCP (Tanzania) at Coords S00 59‘ 50.9‖ E031 25‘ 06.1‖.

Comment: Road conditions fair to good.

Total Distance: 210km

Total Time: 2hr 40mins
Allow at least 4 hrs minimum to travel this route.

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 TEXT

Mutukula
BCP
Tanzania

Fig 3. Kampala to Mutukula BCP (Tanzania)

5.3.4. Kampala to Gatuna BCP (Rwanda)

Follow the same route from Kampala to Masaka on the A109, bear right (west) at
Masaka and continue a further 32km to Mbirizi continue a further 45km to
Lyantonde and a further 68km to Mbarara. From Mbarara travel on the SW road
option for 62km to Ntungamo, travel a further 74km to Kabale, from Kabale travel
due south for 21km to Gatuna BCP (Rwanda).

Comment: Not proven

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 MALABA BCP
Kenya
Kampala
BUSIA BCP
Kenya

MUTUKULA BCP
Tanzania

GATUNA BCP
Rwanda

Fig 4. Country overview highlighting Kampala, and BCP‘s.

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5.4.1 Kampala Air Options

Commercial and charter air options are both available. In order to be able to utilise
any charter service as priority it is normal to arrange a working contract or
agreement with the same.

5.4.2. Kampala Airline Contact Numbers

Refer to Annex I

5.4.3. Charter Airlines

Refer to Annex H

5.5.1 Uganda Maritime Options

Nil.

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 ANNEX A

ACTION ON EVACUATION

LOCAL AREA

If close to the MTNU Office, once you have received the order for evacuation the
following steps should be followed:

If located in the office workspace ensure your emergency ‗grab‘ bag is with you. If
not, then retrieve it from your room or office and return to the workspace and await
further instructions.

If you are working in the local area, proceed immediately to the office workspace
with emergency ‗grab‘ bag and await further instructions.

Note: If the situation dictates, you may only be able to evacuate with your ‗grab‘
bag and will have to leave all other personal items. For items required in the
emergency grab bag refer to Annex F.

OUTER AREA

If working in the surrounding suburbs/provinces the following actions should be

carried out if the order to evacuate is given.

Cease all work immediately, pack up any equipment.

Ensure personnel are accounted for in your location.
Commence move back to workspace. Ensure you contact workspace
prior to departing to ensure your safety en route.
Keep in constant radio / phone communications with MTNU Office during
the move back, allowing for any security updates (e.g. if there is a civil
disturbance outside the workspace it may not be appropriate to approach
from the normal route. An alternative may be required).
On arrival back at MTNU Office, register you presence with security/
NERT and await further instructions.

REMOTE LOCATIONS

If working in a remote/regional location the following actions should be carried out

if the order to evacuate is given.

Cease all work immediately, pack up any equipment.

Ensure all personnel are accounted for in your location.

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 ANNEX A (Cont)

Move back to the regional office location in that area if safe to do so.
Advise MTNU Security/NERT prior to leaving and once you have
returned to the regional office.
Ensure your emergency ‗grab‘ bag is with you.
Remain in contact with MTNU Office and wait for instructions as to your
evacuation plan.

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 ANNEX B

NERT ALERT LEVEL CHECKLIST

BLACK

Meet to evaluate the situation and review Emergency and Security

Response Plans (minutes of meetings to be issued to CERT in SA).
Contact factual information sources i.e., embassies, locals, other
companies.
Review triggers for escalating phases of evacuation.
Test the Muster Point/Meeting House Communications System.
Update employees and dependents on current situation.
Issue appropriate advisories and encourage feedback.
Identify Hotels, Muster Points, Meeting Houses.
Consider evacuation of dependents (or make voluntary).
Ensure company records are categorised according to confidentiality,
backed-up and consider data transfer to CERT.
Categorise essential and non-essential personnel.
Identify local nationals to take over key roles.

GREEN

Update employees and dependents on the current situation.

Restrict overseas expatriate visitors to essential personnel only.
Identify when and who to evacuate.
Consider local staffers working from home.
Consider accommodating essential employees in Hotels, Meeting Houses.
Contact CERT and ensure arrangements are in place to receive evacuees.
Implement preferred method of evacuation for dependents.
Implement the alternative evacuation in consultation with CERT regarding
land, sea and air routes.
Liaise with service providers.
Inform embassies of evacuation arrangements.
Prepare for the disposal, storage, and transmission of company assets and
proprietary information.
Initiate procedures for possible business termination / resumption.

AMBER

Man offices 24 hrs and maintain guard force where possible.

Internal communications tested daily.
Update remaining employees of current situation.
Implement preferred method of evacuation for non-essential employees.
Implement alternative evacuation routes, if necessary, over land, sea
routes and check with service providers.
Appoint local nationals to cover for non-essential employees.
Prepare for shutdown in conjunction with CERT.

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 ANNEX B (Cont)

Individuals in isolated accommodation to move to central location.

Remain in close contact with embassies should the pre-arranged
evacuation methods become untenable.
Act upon the disposal, storage and transmission of company assets and
proprietary information.
Ensure bags are packed for immediate evacuation.
Strict control of expatriate personnel.

RED

Update remaining essential personnel.

Determine whether to continue operating.
Liaise with embassies with regards to evacuation of remaining expatriates.
Liaise with CERT with regards to total expatriate evacuation.
Evacuate remaining expatriate personnel if necessary

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 ANNEX C

CERT ALERT STATE CHECKLIST

ALERT STATE BLACK

Periodically review Evacuation Plan

Collate and review minutes of NERT meetings
Monitor political events and crime levels
Periodically liaise with NERT
Initiate feasibility study to prepare for reception of evacuated personnel.
Arrange transfer of emergency funds for expatriates if needed.

ALERT STATE GREEN

MTNU local Security Manager to audit country arrangements

Decide on deployment of AON personnel (if relevant).
Prepare for reception of all expatriates.
Receive, accommodate and arrange onward travel of dependants.
Liaise with the NERT minimum twice a week.

ALERT STATE AMBER

AON personnel in country (if requested).

Receive and arrange onward travel of all expatriates non-essential
personnel.
Liaise daily with the NERT.
Set up a hotline service for dependents.
Initiate retrieval of all proprietary information.
Stop visits by non-essential personnel, this may have been initiated
earlier.

ALERT STATE RED

AON personnel /existing security team to remain in country if possible.

Oversee the retrieval of all proprietary information.
Receive and arrange travel of remaining essential expatriate personnel.
Liaise with government agencies to assess the political situation in
preparation for return to normal working conditions.

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 ANNEX D

MUSTER POINTS

Muster Point One is the Serena Hotel

Coords: N00 19‘ 10.5‖ E032 35‘ 13.5‖
Kintu Road,
PO Box 7814,
Kampala.
Tel: +256 41 30 90 00
Fax: +256 41 25 91 30
Email: kampala@serena.co.ug

Muster Point Two is the Sheraton Hotel

Coords: N00 19‘ 00.5‖ E032 34‘ 55.4‖
Ternan Ave,
PO Box 7041
Kampala.
Tel: +256 41 44 20 000
Fax: +256 41 25 66 96
Web: http://www.sheraton.com

Muster Point Three is the Hotel Africana

Coords: N00 19‘ 11.0‖ E032 35‘ 42.3‖
Plot 2-4 Wampewo Ave,
Kampala.
Tel: +256 41 34 80 80 / 6
Fax: +256 4134 80 90 / 1
Email: africana@hotelafrican.com

Muster point Four is the MTN Towers

Coords: N00 19‘ 11.1‖ E032 35‘ 18.4‖
22 Hannington Road,
PO Box 24624,
Kampala.
Tel: +256 78 22 12 142

Muster Point Five is the Mbuya / Bugolobi Switch.

Coords: N00 19‘ 13.4‖ E032 37‘ 28.3‖
79 Port Bell Road,
Kampala.
Tel: +256 77 22 12 089

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 ANNEX E

VEHICLE CHECKLIST

All vehicles should be loaded with the stores listed below. These stores should be
pre-loaded if it becomes obvious that an evacuation is imminent.

Oil
Water (Radiator & windscreen water)
Battery Water (extra in car)
Brake Fluid
Spare wheels complete with serviceable tyre
Wheel Spanner & Jack, both items checked and fit for purpose
General tool kit
Torch / hand light
Tow rope
Vehicle recovery rope (including 2 x ‗d‘shackles)
Shovel, axe & pick
Medical / first aid kit
Spare fuel x 1 metal Jerry Cans.
VHF/UHF Handheld Radio ‘s (1 per vehicle)

The following perishables should also be carried per vehicle as minimum.

48 hours rations per person per vehicle

48 hours water per person per vehicle

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 ANNEX F

CONTENTS REQUIRED FOR AN EMERGENCY ‘GRAB’ BAG

The following items should be placed in an emergency ‗grab‘ bag. This should be
kept with you at all times to allow for an immediate evacuation from any location
that you may be working in should it be required.

It is the responsibility of all MTNU personnel to assemble their own personal Grab
Bag (departure kit). Do not expect to carry more than 20 Kg ‘s and bear in mind
that weight may be a consideration for an aircraft operator and this limit may be
restricted further. It is better to ensure that you have the essentials in a rucksack
or similar bag, which can be hand carried, on board an aircraft. If you are refused
permission to check luggage in the event of an air evacuation or road move, you
will still have enough to survive for a limited period. In addition to the rigors of an
evacuation in the worst case be prepared to accept long delays at safe havens,
airports or holding areas and perhaps on arrival at an alternate locations or other
countries. As a minimum, the Grab Bag departure kit should contain:

Current passport, visas (where applicable), work permit and/or residence

card if applicable.
All host country identification papers (where applicable).
Essential personal papers such as birth certificate, driver’s license etc.
Credit cards, personal emergency funds etc.
Any Airline Tickets that you possess.
Personal Medical Kit and prescription medicines (very important).
A lightweight blanket or sleeping bag and ear plugs.
High-energy snack foods (24 hours).
Minimum of 2 x sealed 1.5 litre bottles of mineral water.
Small flashlight and spare batteries.
If possible, a small short-wave radio and spare batteries.
1 x change of clothing.
Personal Hygiene kit. (Including Toilet paper, Wipes).
Sun Hat.
Sunglasses.
Sunscreen and Mosquito repellent.
Pen Knife.
Emergency Contact numbers.
Knife, Fork, Spoon, plate and Mug.
Something to read!

N.B. DO NOT try to take any prohibited goods or items that have not been
customs cleared or that will cause a security issue with military forces.

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 ANNEX G

HOSPITAL / EMERGENCY CONTACT DETAILS correct as at 07/2007

AAR Health Services

Hill View Apartments,
7/9 Clement Hill Road,
PO Box 6240,
Kampala.
Tel: +256 41 25 85 27 / 25 84 09
Fax: +256 42 25 86 15
Email: aaruganda@aar.co.ug

Kololo Hospital
N00 20‘ 01.9‖ E032 35‘ 19.8‖
16 Kawalya-Kaggwa Close,
Kololo,
PO Box 71997
Kampala.
Tel: +256 31 22 64 702

Mulago Hospital
N00 20‘ 08.8‖ E032 34‘ 37.9‖
PO Box 7051,
Mulago Hill,
Kampala.
Tel: +256 41 54 12 50 / 53 35 60
+256 41 54 04 19 / 55 47 48
Fax: +256 41 53 25 91

A complete and comprehensive list of all medical facilities local and national is
held by MTN Uganda.

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 ANNEX H

CHARTER OPTIONS

Advance agreement/contract will ensure priority transportation.

Eagle Air
Adam House,
Plot 11,
Portal Ave,
PO Box 7392,
Kampala.
Tel: +256 41 34 42 92
+256 41 23 21 85
Fax: +256 41 34 45 01

Eagle Air currently operates four twin-engine aircraft, three of which are of the LET-
410 19-seater type and one is a 5-seater Piper Seneca III PA-34 type, plus 1 single-
engine C206 which can carry up to four passengers. This allows us great flexibility
in carrying different groups of people & material. Eagle Air has a combined capacity
to carry up to seventy passengers and cargo weighing up to 5 tons.

United Airlines (u) Ltd 24hr Contact

Pan Africa House, +256 77 47 71 88
Kimathi Ave, +256 77 58 95 94
PoBox 24600, +256 77 59 39 57
Kampala. +256 77 51 54 62
Kampala phone: +256 41 34 98 41 / 2 +256 75 76 71 11
Entebbe phone: +256 41 32 05 16 / 9
Fax: +256 41 34 98 43
Email: united@infocom.co.ug

Great Lakes Airways

Plot 59, Circular Road,
PO Box 935,
Entebbe.
Tel: +256 41 32 20 04
Mob:+256 77 71 70 00
Fax:+256 41 32 06 52
Email: gla@infocom.co.ug
ttg@imul.com

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 ANNEX H

AIRLINE OFFICE DETAILS

Most major Airlines fly into Entebbe International Airport below is a cross section
only.

Kenya Airways Air France

PO Box 6969, Plot 3
Kimathi Ave, Parliament Ave,
Kampala. Kampala.
Tel: +256 41 32 20 04 Tel: +256 41 34 29 07
Fax:+256 41 32 06 52 Fax:+256 41 34 29 95

British Airways Egypt Air

Plot 4 Ternan Ave, Grand Imperial Arcade,
PO Box 3464, PO Box 7207,
Kampala. Kampala.
Tel: +256 41 25 74 14 Tel: +256 41 34 12 76
Fax: +256 41 25 91 81 Fax: +256 41 23 65 67

SN Brussels Airlines Emirates Air

Plot 1 Lumumba Ave, Kimathi & Colville St Junction,
PO Box 3966, PO Box 33124,
Kampala. Kampala.
Tel: +256 41 23 42 00 Tel: +256 41 34 99 41
Fax:+256 41 34 27 90 Fax: +256 41 34 00 76

Ethiopian Airlines Air Tanzania

1 Kimathi Ave, Plot 1 Kimathi Ave,
PO Box 3591, PO Box 2160,
Kampala. Kampala.
Tel: +256 41 34 55 77 / 8 Tel: +256 41 23 46 31
Fax:+256 41 23 14 55 Fax:+256 41 23 46 73
Airport Office (Entebbe)
Tel: +256 41 23 11 30

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 ANNEX J

Contact List, Embassies and Consulates

South African High Commission

Plot 15A, Nakasero Rd,
Kampala.
Tel: + 256 41 34 35 43 / 4 / 6
Fax: + 256 41 34 82 16
Email: sahc@utlonline.co.ug

German Embassy
15 Philip Road,
Kalolo,
Kampala.
Tel: +256 41 50 11 11
Fax: +256 41 50 11 15
Email: germemb@africaonline.co.ug

British High Commission

4 Winsor Loop,
PO Box 7070,
Kampala.
Tel: +256 31 23 12 000
Fax: +256 41 25 73 04
web: www.britishhighcommission.gov.uk/uganda

US Embassy
Plot 1577 Ggaba Road,
PO Box 7007
Kampala.
Tel: +256 41 25 97 91 / 2 / 3 / 5
Fax: +256 41 25 97 94
Email: kampalawebcontact@state.gov

Canadian Consulate
IPS Building, Plot 14,
Parliament Ave,
PO Box 20115
Kampala.
Tel: 011 256 41 25 81 41
Fax: 011 256 41 34 94 84
Email: canada.consulate@utonline.co.ug

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 ANNEX K
FOREIGN STAFF CONTACT LIST

Ser Name Nationality Passport Address Contact

1 Noel M. Meier South African 452075344 Plot 3, Mackenzie Vale, Kololo +256 77 22 12 111
2 Erik van Veen South African 445158869 Plot 3, Serunkuma Close, Mbuya. +256 77 22 12 000
3 Pieter van Zyl South African 466430818 Plot 139, Block 273 Buziga Hill. +256 77 22 12 006
4 Johannes Hesterbeek South African 460285766 Apartment 204 Royal Suites. +256 77 22 12 827
5 Phinda Ncala Swazi 10006529 Plot 7, Dronyi Close Bukoto. +256 77 22 12 211
6 Nompumelelo Dlamini Swazi 10001846 Plot 3A, Makajja Place Ntinda 2. +256 77 22 12 290
7 Joy Sigaba South African INSERT Busingye apartments, Serunkuma Close, Mbuya apmt 3A +256 77 22 12 061

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 ANNEX L

LOCAL EMERGENCY RESPONSE TEAM (LERT) LOCATION CONTACT LIST

JINJA Service Centre

POC: Charles Bbale
Tel: +256 (0)77 22 12 668

MBARARA Service Centre

POC: Henry Ngobi
Tel: +256 (0)77 22 12 030

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 ANNEX M

NATIONAL EMERGENCY RESPONSE TEAM (NERT) LIST

Noel Meier CEO +256 77 22 12 111

meiern@mtn.co.ug

Erik Van Veen CCO +256 77 22 12 000

veene@mtn.co.ug

Nompumeleo Dlamini CFO +256 77 22 12 290

nopumd@mtn.co.ug

Francis Kazinduki CTO +256 77 22 12 100

Kazindf@mtn.co.ug

Florence Mawejje GM HR +256 77 22 12 120

Namatt@mtn.co.ug

Phinda Ncala CIO +256 77 22 12 211

ncalap@mtn.co.ug

John Paul Bagiire GM Strat Plan +256 77 22 12 313

bagiirj@mtn.co.ug

Anthony Katamba Company Secretary +256 77 22 12 440

katamba@mtn.co.ug

Richard Muteesasira Head Business Risk +256 77 22 12 532

muteesar@mtn.co.ug

Piet Van Zyl Security Manager +256 77 22 12 006

vanzylp@mtn.co.ug

N.B. Please note that to call numbers from outside UGANDA use international
prefix +256

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 ANNEX N

CORPORATE EMERGENCY RESPONSE TEAM (CERT) LIST

Riaan Wessels
Senior Risk Manager
Country: South Africa, Iran.
Cell: +27 83 212 9853
Email: wessel_r@mtn.co.za

Ike Dube
Senior Risk Manager
Country: Nigeria, Cote d‘Ivoire, Sudan, Syria, Afghanistan, Uganda.
Cell: +27 83 200 5468
Email: dube_I@mtn.co.za

Audrey Wilson
Risk Manager
Country: Zambia, Ghana, Guinea Bissau, Benin.
Cell: +27 83 212 4457
Email: Wilson_a@mtn.co.za
audrey.wilson@mtn.co.za

Rudi Opperman
Information Security
All countries.
Cell: +27 83 209 1855
Email: rudi.opperman@mtn.co.za

Wayne Potgieter
Risk Manager
Country: Guinea Conakry, Liberia, Rwanda, Yemen, Cyprus, Cameroon, Congo B,
Swaziland.
Cell: +27 83 212 6425
Email: potgi_wa@mtn.co.za

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 ANNEX O
PHOTO REFERENCE

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 ANNEX O (Cont)

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 ANNEX O (Cont)

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 ANNEX O (Cont)

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 ANNEX O (Cont)

Mutukula BCP (Tanzania). Coords: S00 59‘ 50.9‖ E031 25‘ 06.1‖.

Busia BCP (Kenya). Coords: S00 27‘ 55.9‖ E034 05‘ 48.7‖.

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 Annex P

AON CRISIS MANAGEMENT CONTACT DETAILS

Adam Dobby
8 Devonshire Square, London, EC2M 4PL
Direct: +44 (0) 20 7086 4362
Cell: +44 (0)7703 594 890
Email: adam.dobby@aon.co.uk

Jed Burrows
8 Devonshire Square, London, EC2M 4PL
Direct: +44 (0) 20 7086 4362
Cell: +44 (0)7779 702 685
Sat: +8816 214 44458
Email: jed.burrows@aon.co.uk
Travelling email: jedburrows@hotmail.com

Tug Wilson
8 Devonshire Square, London, EC2M 4PL
Direct: +44 (0) 20 7086 4362
Cell: +44 (0)7983 474 933
Sat: +88216 214 44459
Email: tug.wilson@aon.co.uk
Travelling email: tugwilson1@gmail.com

CR 24 (CRG) Details:

Line dedicated to MTN +44 (0) 207 939 8668 cr24@control-risks.com

Other contact details (Fax) +44 (0) 207 970 2234 www.cr24.com

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Intentionally left blank.

Notes:

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