Gartner for IT Leaders Tool

Post-Project Stakeholder
Satisfaction Survey

Use this tool to gauge stakeholders' overall experience with a project after its completion and improve future project
outcomes.

Approved for external reuse — not for resale.

Unless otherwise marked for external use, the items in this Gartner Tool are for internal noncommercial use by the licensed Gartner client. The materials contained in
this Tool may not be repackaged or resold. Gartner makes no representations or warranties as to the suitability of this Tool for any particular purpose, and disclaims
all liabilities for any damages, whether direct, consequential, incidental or special, arising out of the use of or inability to use this material or the information provided
herein.

© 2024 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This presentation, including
all supporting materials, is proprietary to Gartner, Inc. and/or its affiliates and is for the sole internal use of the intended recipients. Because this
presentation may contain information that is confidential, proprietary or otherwise legally protected, it may not be further copied, distributed or publicly
displayed without the express written permission of Gartner, Inc. or its affiliates.
Instructions
1) Provide the survey in the Project Survey tab to stakeholders (e.g., project sponsor, business stakehold
return location for participants (e.g. shared folder). The survey questions can also be distributed using an o

2) When the surveys are complete, document each respondent's responses in the Raw Data tab, which w
survey question.

3) Review the Results Graph tab for a visual mapping of the average satisfaction scores by question for a
Instructions for Survey Participants:
- This survey is aimed at gathering feedback on your recent experience in <name of project>. The results from this survey will be used to imp
and improve future project outcomes.
- This survey should take 4-5 minutes to complete.

A. Please rate your agreement with the following statements around project definition:
1. I found the project submission process to be simple and quick.
2. I was satisfied with the overall scoping process for this project.
3. The project was handled in a timely manner that matched its business urgency.
4. I felt confident that my project manager understood my project request and my business needs.
5. My project manager demonstrated the knowledge and expertise that the project required.
6. My project manager proactively identified potential risks associated with the project and created mitigation plans.
7. My project manager provided constructive feedback on my original project plan, contributing to the value of the final deliverable.
B. Please rate your agreement with the following statements around project execution and communication:
1. My project manager regularly made themselves available for communication.
2. My project manager communicated in a clear, efficient and professional manner.
3. My project manager made sure I knew the status of the project throughout its lifecycle.
4. I was satisfied with the amount and types of detail included in the project status reports I received.
5. My project manager ensured I had the skills and knowledge necessary to manage the project after handoff.
6. My project manager confirmed that I was satisfied with the final project before closing it out.
7. My project manager effectively balanced change requests to help prioritize the most relevant ones.
8. My project manager proactively surfaced project issues and took appropriate measures to address them.
C. Please rate your agreement with the following statements on the project outcome:
1. The project was completed on time.
2. The project was completed on budget.
3. The scope of the final project met my expectations.
4. The final project achieved, or is on track to achieve, its intended business benefits.
D. Additional questions:
1. Please identify any aspects of the project process that exceeded your expectations.

2. Please identify any improvement opportunities that would enhance a similar project in the future.

E. Demographic information (optional):

1. What is your job function (e.g., Finance, Legal, Business)?
2. What is your business unit or the business unit you support?
3. What is your title?
4. What was your role on this project?
5. If you would like us to follow up with you directly, please provide your name here.
this survey will be used to improve the project experience

ans.
he final deliverable.
ion:
Instructions for Survey Administrator:
- This tab should not be shared with survey participants.
- Copy and paste the individual responses to the survey starting on row 7.
- Column L computes the average satisfaction by question of all respondents.

Respondent 1 Respondent 2 Respondent 3

A1: I found the project submission process to be simple and

quick. 3
A2: I was satisfied with the overall scoping process for this
project. 3
A3: The project was handled in a timely manner that matched
its business urgency. 3
A4: I felt confident that my project manager understood my
project request and my business needs. 3
A5: My project manager demonstrated the knowledge and
expertise that the project required. 3
A6: My project manager proactively identified potential risks
associated with the project and created mitigation plans. 3
A7: My project manager provided constructive feedback on my
original project plan, contributing to the value of the final
deliverable. 3
B1: My project manager regularly made themselves available
for communication. 3
B2: My project manager communicated in a clear, efficient and
professional manner. 3
B3: My project manager made sure I knew the status of the
project throughout its lifecycle. 3
B4 I was satisfied with the amount and types of detail included
in the project status reports I received. 3
B5: My project manager ensured I had the skills and
knowledge necessary to manage the project after handoff. 3
B6: My project manager confirmed that I was satisfied with the
final project before closing it out. 3
B7: My project manager effectively balanced change requests
to help prioritize the most relevant ones. 3
B8: My project manager proactively surfaced project issues
and took appropriate measures to address them. 3
C1: The project was completed on time. 3
C2: The project was completed on budget. 3
C3: The scope of the final project met my expectations. 3
C4: The final project achieved, or is on track to achieve, its
intended business benefits. 3

Scale:
1 - Strongly Disagree
2 - Disagree
3 - Neutral
4 - Agree
5 - Strongly Agree
Respondent 4 Respondent 5 Respondent 6 Respondent 7 Avg. Satisfaction
By Question

3
3

3
3
3
3

3
Instructions for Survey Administrator:
-This tab should not be shared with survey participants.
-Review the graph below to identify the greatest success and failure areas in the project process.

Rating
Average Satisfaction By Question 1 - Strongly Disagree
2 - Disagree
3 - Neutral
5 4 - Agree
5 - Strongly Agree

4
Average Satisfaction Score

3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3

0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

Question Number

Key
A1: I found the project submission process to be simple and quick.
A2: I was satisfied with the overall scoping process for this project.
A3: The project was handled in a timely manner that matched its business urgency.
A4: I felt confident that my project manager understood my project request and my business needs.
A5: My project manager demonstrated the knowledge and expertise the project required.
A6:
A7: My project manager provided
proactively identified potential
constructive feedbackrisks associated
on my with theplan,
original project project and created
contributing mitigation
to the value ofplans.
the final
deliverable.
B1: My project manager regularly made themselves available for communication.
B2: My project manager communicated in a clear, efficient and professional manner.
B3: My project manager made sure I knew the status of the project throughout its life cycle.
B4: I was satisfied with the amount and types of detail included in the project status reports I received.
B5: My project manager ensured I had the skills and knowledge necessary to manage the project after handoff.
B6: My project manager confirmed that I was satisfied with the final project before closing it out.
B7: My project manager effectively balanced change requests to help prioritize the most relevant ones.
B8: My project manager proactively surfaced project issues and took appropriate measures to address them.
C1: The project was completed on time.
C2: The project was completed on budget.
C3: The scope of the final project met my expectations.
C4: The final project achieved, or is on track to achieve, its intended business benefits.