Elizabeth D.

Monteverde
Famela Street Zone 6 Signal Village Taguig City
Mobile Phone: 09089093026
Email address: ellamonteverde08@gmail.com

10 years of professional experience as a Customer Service Representative attracts potential

customers by answering product and service question, suggesting information about other
products and services.

PROFESSIONAL EXPERIENCE

TPG - Orchid Cybertech Services

 iiNet - Service Delivery - Tasker / Customer Service Representative

(May 08,2017 - October 20,2022)

NBN Service with different technology

-Fibre to the Premises (FTTP) the location is serviceable by Fibre

-Fibre to the Node/Building (FTTN/B) the location is serviceable by Copper ,

Infrastracture in place

-Hybrid Fibre Coaxial (HFC) the location is serviceable by HFC Drop Wall plate and
NTD Place

-Fibre to the Curb the location is serviceable by FTTC cut in NCD present

-Fixed Wireless the location is serviceable by fixed wireless antenna and WNTD
Antenna

-Satellite the location is serviceable by Satellite, VSAT and NTD Installed

 Internode - Service Delivery - Tasker / Customer Service Representative – Internode

Provisioning

-Handled Jira Ticket for Tasking

-Customer Service Representative for Internode Provisioning
Sutherland Global Services
  At&t Uverse - Consultant / Technical Support

(January 14, 2014 - March 30, 2017)

Dr. Martin Contact Solution

 Us Account - Technical Support

(November 20, 2012 - December 15,2013)

Sterling Global Call Center

 Survey Account - Us Account

(June 15,2011 - October 15,2012)

EDUCATION

Bachelor of Science in Electronics and Communication Engineering - Far

Eastern University (2013-2014)

Bachelor of Science in Tourism Management - Taguig City University (2007-

2011)

Secondary : Signal Village National Highschool - (2003 - 2007)

_________________________

Elizabeth D. Monteverde