10/18/2019 EMC Community Network - DECN: Procedure to reset service password and admin password on VNXe

Procedure to reset service password and

admin password on VNXe Version 3

created by Vanitha Narayanaswamy on Jun 24, 2012 9:19 AM, last modified by cpatte13 on Aug 4, 2014 10:48 AM

Product

VNXe series

Description

Procedure to reset service password and admin password on VNXe.

Solution

Follow these steps to reset service password and admin password on VNXe.

1. On the back of the disk processor enclosure, locate the password reset button on either Storage Processor. It's
located in a small hole and label below shows 'two triangles pointing at each other'.
2. Using a pen or a paper clip or similar blunt object, press and hold the password reset button (approximately 1 to 2
seconds) until the fault LED flashes blue. You only need to press the button on one of the storage processors (SPs).
Approximately two minutes later, the Fault LED turns steady blue.
Please Note : Be careful !! Pressing the reset button for more than 10 seconds will reset (reboot) the storage
processor.

3. Connect to VNXe using a browser and logon as admin with default password. The default password for admin
account is Password123# and the default password for service account is service. After logging in you will be prompted
to reset the default passwords for the admin and service accounts.

Note: This procedure changes the password for both admin and service accounts. If you already know the password
and want to change:

Admin account:

Settings > More Configuration.. > Manage Administration > select admin and click on reset password.
Service account:

Settings > Service System > click on change service password and Execute service action.

OR you can also use svc_service_password from an SSH session.

Also refer to Primus Solution ID “emc232882 ” for more information on procedure to reset service password and admin
password on VNXe.

44435 Views Categories: Tags: documentation , support , vnxe3150 , vnxe3300 , vnxe3100 , vnxe , vnxe_series

Average User Rating

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6 Comments

phadam Mar 14, 2018 8:06 AM

https://community.emc.com/docs/DOC-17319 1/2
10/18/2019 EMC Community Network - DECN: Procedure to reset service password and admin password on VNXe
What about the bug when, "After logging in we are prompted to reset the default passwords for the admin and service
accounts."? How should we proceed?
Like (0)
raincitymike Mar 21, 2018 1:11 PM
So i used this procedure and reset the password. now when i log in using the admin and Password123# it opens a
screen that says the admin and service passwords have been reset to their factory defaults. New passwords must be
entered at this time. It will not accept service as the Old Password under the Service Password section.

So how do i get logged in it this does not work?

Like (0)
SteveReilly Mar 28, 2018 8:18 AM (in response to raincitymike)
I'm getting that same issue, and can't change the Service Password from the default.
Like (0)
Rainer_EMC Mar 29, 2018 8:01 AM (in response to SteveReilly)
this post is from 2012/2014
please look at the knowledgebase on support.emc.com and use the latest version
If that doesnt work open a service requst
Like (0)
raincitymike Mar 29, 2018 8:58 AM (in response to Rainer_EMC)
All I found were unanswered posts. I did resolve this by trying the reset from the other
controller and the reset screens that popped up was totally different, said the Service
account was just going to set the same and didn’t even ask for the old one.
Resolved by applying the reset procedure to the other controller than previously used.
Like (0)
raincitymike Mar 29, 2018 9:46 AM (in response to SteveReilly)
We resolved it by pressing the reset again but on the other controller. Then the initial logon reset
was different, it didn’t even ask for the service PW, just stated it would be set the same as the
Admin PW and it worked and we could get logged back in.
Good Luck. We did try the reset on the same controller we did previously one more time and it did
not make a difference in the issue, but resetting on the other controller did.
Like (0)

https://community.emc.com/docs/DOC-17319 2/2