Question 3

Supply chain process mapping is a visual representation of the steps and activities involved in the flow of
products or services from the initial sourcing of raw materials to the delivery of the final product to the
end customer. The goal of supply chain process mapping is to provide a clear understanding of the
entire supply chain, including all the processes, stakeholders, and interactions involved.

The process mapping typically includes the following steps:

1. Identifying the different stages of the supply chain, such as procurement, production, distribution,
and customer service.

2. Mapping out the specific processes within each stage, including activities like order processing,
inventory management, transportation, and quality control.

3. Identifying the key stakeholders and their roles at each stage of the supply chain, such as suppliers,
manufacturers, distributors, and retailers.

4. Documenting the flow of materials, information, and financial transactions between different stages
and stakeholders.

5. Analyzing the process map to identify inefficiencies, bottlenecks, and areas for improvement.

By creating a visual representation of the supply chain processes, organizations can gain insights into
how to optimize their operations, reduce costs, improve customer satisfaction, and enhance overall
efficiency.