SERVICE (QUALITY) LEVEL AGREEMENT - INK PLANT BU 18 OFFSET PACKAGING

Parameter
No Description Must be Target Remark
Measured
Total NCR/Total Delivery Note
1 PASS RATE / NCR RATE % 100% / 0%
Rematching,
NCR item
-Incoming ink must be based on paper usage
-color result at machine within CT (special color - block or raster/half tone)
1. Different Color CT Min <--Std--> Max
-Xrite tool used by vendor & IKS is within (calibrated)
-excluded ink stock at production (possibility use different paper)
2. Ink characteristic None
2 b. Tackness gr = m 11 - 18
c. Particle size µ ≤5
3. Different color between wet & dry Delta E ≤ 1 Min <--Std--> Max
4. Complaint customer due ink
case None
performance
5. Color revision at machine min 30 If any NCR occur
6. others pcs None Others NCR after root cause confirmed the original root cause is from ink
Lead time
1. New Order hour ≤6
3
1. Repeat order hour ≤4 For 1 color only
2. Proof print (development) hour ≤1 -Include proof on the spot, Partial delivery (50.000 sheets per day)
4 Contigency plan - - Provide document contigency plan to us for back up if there problem supplied

5 Additives Kg ~ Included in all inks supply without any issue in the printed material
6 Packing Kg 1 Packed in can (1kg) with lot no & attached CoA every DN
7 Training lot once a year Color matching, color management, ink troubleshooting, etc
8 Review of performance Month 6 Performance quality & lead time supply
9 Added Value To Customer Time once a year Deliver productivity back to customer

Description
1 Lost time machine due to ink issue
CLAIM AGREEMENT
Remark
- Claim will be raised when lost time machine due to ink issue more than 2 hours
- Claim lost time based on cost (printing cost)
- Will be discuss case by case

- Claimed all included cost charges such as : sales price X qty product, sorter cost, transportation cost etc
2 Customer complaint due to ink issue
- Customer complaint/return goods due to originated ink issue

3 Delay delivery (shortage ink supply) - Claim lost time based on cost (printing cost)