A Study on CRM Practice of SAS Hyundai

Inconvenience felt In numbers In percentage

Never 33 66
Sometimes 18 34
Always 0 0
Total 50 100

Analysis: 66% of the respondent have “never” felt any inconvenience, whereas 34% have felt
“sometime” and none of them have felt “always”.

Chart 4.12: Chart showing any inconvenience felt by customer after leaving their car for
service.

Inconvenience Felt by Customer

0%

34%

Never
Sometimes
66%
Always

Interpretation: As majority of 66% of respondent had positive attitude towards the customer
service of SAS Hyundai.

Table 4.13: Table showing whether the customer had raised any complaints against the
problem faced by him/her to the management.

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