QUESTIONIERIES

NAME:

QUESTIONS:

1.Age:

o 18-25
o 25-35
o 35-50
o Above 50

2. Gender:

o MALE
o FEMALE
o OTHER

3.Occupation

o Service
o Business
o Student
o Others

4.Annual Income:

o Below 40000
o 40000-50000
o 500000-60000
o Above 60000

5.Do you use any Hyundai car?

o Yes
o No

6.Were all the queries handled during the delivery?

 o Yes
o No

7. Were the interiors of the car clean and undamaged at the time of delivery?

o Yes
o No

8.Was the car delivered on time with all the commitment fulfilled?

o Yes
o No

9.Was the paper work fast and clearly explained?

o Yes
o No

10.Were the car features and warranty and services schedule properly explained to
you?

o Bad
o Avera
o Good
o Excellent

11.How was the knowledge and behavior of sale consultant?

o Bad
o Average
o Good
o Excellent

12.How was the new car delivery experience?

o Bad
o Average
o Good
 o Excellent

13. Were the post sales follow up down regularly?

o Bad
o Average
o Good

14.Was the response to your complaint quick, if any?

o Bad
o Average
o Good
o Excellent

15.What do you think about the style and design of Hyundai?

o Bad
o Average
o Good
o Excellent

16.What do you think about brand position of Hyundai car?

o Too high
o Too low
o Bad

17. At least do you think it worth the value of money you spent on it?

o Yes
o No
o Average

18. Why are you giving first preference to buy a Hyundai while buying a car?

o Good facilities
 o Good quality
o Better mileage

19.Which promotional media has influenced you to buy a Hyundai Car?

o Broadcasting
o Product demonstration
o Word of mouth
o Publication

20.Do you wish promoting Hyundai car to others?

o Yes
o No
o Maybe

21.Are you ok with the fuel efficiency of your car?

o Yes
o No

22.What type of problem that you faced while driving in the Hyundai car ?

o Technical
o Engine
o Seating space
o None

23.What do you think the Hyundai is the best choice for use after using it?

o Price
o Quality
o Engine
o Comfort

24.Give your rate about Hyundai Motors Company and with their service?
o 1
o 2
o 3
o 4
o 5