Summary: -

Job Description Summary

Adobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part of
Adobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to
handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made
through multichannel: inbound chats, calls and emails across different Geos like NA, EMEA and
APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to
up-sell/cross sell to existing customers by way of consultative selling.

Responsibilities
• An Inbound Sales Manager is accountable for driving and generating revenue for the
business unit working on inbound sales inquiries on phone calls or chats
• Deliver the quarterly target as assigned by the business and achieve growth on critical
products like Adobe Sign, Substance and Stock
• Generate incremental revenue from the existing customers by up-selling additional products
and services
• Understands pipeline management, working on opportunities/leads on SalesForce and be
able to present a report on a weekly basis to the leadership team
• Maintain exceptional level of service quality through CSAT
• Identify opportunities where a product specialist team can be involved to increase the deal
size. Set up and attend the demos with them
• Should be well versed with Adobe’s solution/products that he/she will be responsible to
position or sell

Requirements
• Graduation is a must for this role
• Should have excellent communication and presentation skills
• Proven quick learner, who can understand and be able to position Adobe products and new-
age Solutions
• An ideal candidate should be "passionate" about inside sales as a profession & a believer in
the ideology that inside sales is the present & future of sales
• Should have the skills to engage a customer and seek more areas of revenue
realization(value selling Vs. Transaction selling)
• Preferred experience in North American sales/support process and understanding the
nuances of selling in this region
• Should multitask and be comfortable switching between phone and chat to address multiple
customer queries at the same time
• Candidates with prior IT Sales background with an understanding of SaaS and licensing will
be a plus
• Should possess sound understanding of the sales cycle/Inside Sales model and consultative
selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and
pipeline management is desired
• Should be willing to work in all Geos: NA, APAC and EMEA
• Should have a minimum typing speed of 40 words per minute for Chat