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Computer Repair Shop Question search

23 (self.computertechs)
submitted 4 months ago by DevoTheTempler
this post was submitted on 29 Oct 2022
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[–] koopz_ay 5 points 4 months ago*

25yrs ago we used an Excel template at the Submit a new text post
company I worked at. More than 75% of jobs were
either failing HDD, ram or malware at the time.
I'm in Australia - most of us live in coastal cities, so
oxidation/corrosion is a big thing here. It isn't
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always so in the countries where this equipment is benefits, and directly support Reddit.
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Standard questions were at the top - name/email
address/home and work contact
numbers/address(surge protector upsell)/date of
last backup (external HDD upsell), age of computertechs
machine(upgrade upsell), login join 82,163 readers
username/password, Outlook username/password, 21 users here now
description of fault in customer's own words. Show my flair on this subreddit. It looks like:
rcgarcia (edit)
This got printed out x2, customer signed the
Computer Techs
bottom of copy #2 which was attached to the front
of the PC. This is a place where computer technicians can
come together to share info on the latest tips
The mid section of the form had the usual checks in and tricks for computer/network repair. They can
order of work flow. I'd note here that some of these also share their tools of the trade and computer
were added due to lost court cases over the years. repair methods.
• clone customers primary HDD!!! I got us sued THIS IS NOT A FORUM FOR TECHNICAL
in my first 60 days for blowing away the SUPPORT

customer's HDD and reinstalling Windows
fresh. We had no system for signing
off/checking for customer backups back then.
I'm lucky the boss took the hit, and that I
wasn't fired.
• physical inspection of PCBs and cabling (space requests will be removed and posters will be
for notes)
Please direct questions seeking tech support to
the following subreddits:
• r/techsupport
• r/24hoursupport
You will have a lot better chance of getting your
question answered, as this subreddit is more for
tech-to-tech discussion. All Tech Support
banned.

• system clean (used to be done manually with Rules

a brush. Now PCs and laptops are taken out 1. No support requests. /r/computertechs is
back and blown clean) not a place to reach out for support. This
means do not post threads asking for
• check PSU with multimeter. For some support and do not reply on requests for

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koopz_ay comments on Computer Repair Shop Question https://np.reddit.com/r/computertechs/comments/ygn0zp/computer_repa...

problematic boards, check voltage regulators. support.

Change out corroded connectors/molexes.
Replace busted caps.
• test ram and memory controller. Confirm with
test bench machine. Check bios rev for ram
compatibility list.
• test HDDs. Confirm faults on the workshop test
bench machine. Update firmware where
required.
• run MS Autoruns. Uncheck non required start up
progs and services.
• run clean.bat (custom script) to delete junk /
cache / internet history. All the junk that would To post submissions, your account must meet
slow down a malware scan. Flush DNS and reset
IP stack.
• run Malware scans
• update drivers, Win updates. Double check
firmware revision of gaming card, mobo, HDD.
Check customer's purchase history for known
peripherals with firmware issues.
2. Please, be civil to one another during
discussion.
3. No posts, comments, or jokes that
disparage a tech's race, gender, religion,
or sexual orientation. /r/computertechs is
a welcoming place for all computer techs.
4. Please, no discussion of black hat
hacker/cracker techniques outside of
prevention or historical context.
5. Please, no discussion of cracks, pirated
software, or where to obtain such items.
6. This subreddit is not for tech memes or
image posts.
Posting Requirements
one of the below requirements:
• Be at least 1 month old
• Have at least 10 comment karma
If you don't satisfy at least one of these
requirements, your submission will be
automatically removed by AutoModerator.
Don't see your submission under new?
Please message us so that we can take care of it.

• install Firefox (or other IE alt). Port all shortcuts

Technician Resources
over for customer. Explain why we don't use IE.
ISO Index
This was 20yrs ago remember?
• ISO Index Post
• run pressure testing / burn in.
Technician Websites
• sticker inside edge of PSU with work date and • The Fix List
tech initials. Inform workroom supervisor that • Technibble
machine is ready for inspection. • Bleeping Computer
• supervisor checks machine, calls customer. Ticketing/Help Desk Software
• Spiceworks
The same company that did the above mostly follows • ConnectWise
that same process today, though there is no final • ServiceDesk Plus
check by a supervisor. • Footprints
Everything is online now. The customer receives an • Request Tracker
automated email (and/or SMS) after the physical • RepairShopr
inspection, backup, hdd and ram check. This includes IT Training
job photos. The customer is usually prompted at this • Professor Messer
point to call into the workshop to give the go ahead to • CCNA by ShrikeCast
install replacement parts. OS/Application GUI Emulators
• Zen Internet Virtual Applications
The new online system was written by a 20yr old
Router UI Emulators
student while he was in Uni. He based version 1 off
• ChasM's
the code for Bulletin Board forum software, and
• Linksys
hosted it on an old broken laptop.
• VOIProblem
The first time I saw it, the front page kinda reminded
• TP-Link (AP's, Routers etc)
me of PirateBay �
Laptop Repair Guides

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koopz_ay comments on Computer Repair Shop Question https://np.reddit.com/r/computertechs/comments/ygn0zp/computer_repa...

He was paid a nominal sum of money for the work at • Future Proof: Tim’s laptop service manuals
the time - though now +20yrs later he's still working Parts
on the software to keep it current with other areas of The top ten websites to get parts from are listed
below based on responses to this link in order
the company that grew with it (warehousing, eBay from most responses to least.
store, retail store Web sales, MSP project 1. Newegg
management, security projects, sister companies). 2. Amazon
Oddly... no internal training modules :/ 3. Ebay
Looking back - this one kid and his work became the 4. Micro Center
vehicle that took a little computer store into the 5. TigerDirect
mammoth operation it is today. 6. Bliss Computers - Laptop LCD Screens
It blows my mind to even contemplate what he could 7. Monoprice - Cables
have achieved if he took that same work ethic and 8. Mwave
outlook to America all those years ago instead of 9. Xoxide - Cases, Case Mods, Heatsinks,
etc.
staying here in the tiny little fiscal ecosystem that is
These are all the distributors that were
Australia. mentioned:
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1. Ingram Micro
[–] Sabbatai 2 points 4 months ago 2. Tech Data
Ah. Back before Bitlocker and Optane. Before 3. Synnex
the dark times.
Related Subreddits
permalink embed save parent report give award reply
TechSupport
[–] SoldierHawk 1 point 4 months ago • r/techsupport
You said Optaine. • r/24hoursupport
• r/ComputerDIY
Eye twitches violently • r/buildapc
permalink embed save parent report give award IT Professional Information
reply • r/networking
[–] wtfisthatfucker2020 1 point 4 months ago • r/malware
• r/netsec
Computer.....show me Taine. • r/sysadmin
permalink embed save parent report • r/mobilerepair
give award reply IT Stories
[–] Deuceman927 2 points 4 months ago • r/talesfromtechsupport

This happens more often than you think. I’ve Uncategorized

worked for ~$1b(usd) publicly traded tech • r/girlsgonewired

company who’s ERP/WMS system was written by Important Notices

the founder over the course of several drunken • TBA
weekends when the fledgling company couldn’t created by deeperkyo DevOps Engineer
afford to buy a commercial system. a community for 11 years
MODERATORS
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[–] nerfy007 1 point 4 months ago MESSAGE THE MODS

In Canada add in PSU failures
deeperkyo DevOps Engineer
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andrewthetechie Tech by Trade
[–] chaoticbear 2 points 4 months ago AutoModerator
BotDefense
Genuine question - what's different about about moderation team »
PSU's in Canada?
permalink embed save parent report give award RECENTLY VIEWED LINKS
reply Attack on Animal(s) Poor Shiba

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koopz_ay comments on Computer Repair Shop Question https://np.reddit.com/r/computertechs/comments/ygn0zp/computer_repa...

[–] Anleme 2 points 4 months ago NSFW 961 points | 156 comments
I'm assuming bad power. Undervoltage, Attack on Animal(s) Rescue baby that bites
overvoltage, spikes, power factor, etc. to kill just needs a couple of training
permalink embed save parent report sessions.
give award reply 953 points | 212 comments

[–] nerfy007 1 point 4 months ago After The Dodo

864 points | 157 comments
Correct
permalink embed save parent report Attack on Animal(s) Pitbull strikes again
give award reply 891 points | 163 comments

[–] licking-windows 2 points 4 months ago Pithumans, could you imagine??

1033 points | 43 comments
Why's that? I couldn't imagine a
more guaranteed power source clear

than hydraulic pressure. account activity

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[–] nerfy007 1 point 4 months ago

I can't speak for all Canadians, but where I live the heating systems and
over extended rural grids can cause inconsistent delivery. When I worked
in small break fix shops once winter hit We got pretty steady business
replacing desktop power supplies. I'm not an electrician though, so it
could have been some kind of selection bias on my part
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[–] chaoticbear 1 point 4 months ago

Interesting, thanks! In the US we often worry more about whether or not the
power will work at all, dirty power is usually not top of mind :p
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