Nokia Subscriber Manager Application Help

NSP
Network Services Platform

Release 21.9
Subscriber Manager Application

Help
3HE-17278-AAAC-TQZZA
Issue 1
September 2021
© 2021 Nokia.
Use subject to Terms available at: www.nokia.com/terms
NSP
Legal notice
Nokia is committed to diversity and inclusion. We are continuously reviewing our customer documentation and consulting with standards
bodies to ensure that terminology is inclusive and aligned with the industry. Our future customer documentation will be updated accordingly.
This document includes Nokia proprietary and confidential information, which may not be distributed or disclosed to any third parties without
the prior written consent of Nokia.
This document is intended for use by Nokia’s customers (“You”/”Your”) in connection with a product purchased or licensed from any
company within Nokia Group of Companies. Use this document as agreed. You agree to notify Nokia of any errors you may find in this
document; however, should you elect to use this document for any purpose(s) for which it is not intended, You understand and warrant that
any determinations You may make or actions You may take will be based upon Your independent judgment and analysis of the content of
this document.
Nokia reserves the right to make changes to this document without notice. At all times, the controlling version is the one available on
Nokia’s site.
No part of this document may be modified.
NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF
AVAILABILITY, ACCURACY, RELIABILITY, TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, IS MADE IN RELATION TO THE CONTENT OF THIS DOCUMENT. IN NO EVENT WILL NOKIA BE LIABLE FOR ANY
DAMAGES, INCLUDING BUT NOT LIMITED TO SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL OR ANY LOSSES,
SUCH AS BUT NOT LIMITED TO LOSS OF PROFIT, REVENUE, BUSINESS INTERRUPTION, BUSINESS OPPORTUNITY OR DATA
THAT MAY ARISE FROM THE USE OF THIS DOCUMENT OR THE INFORMATION IN IT, EVEN IN THE CASE OF ERRORS IN OR
OMISSIONS FROM THIS DOCUMENT OR ITS CONTENT.
Copyright and trademark: Nokia is a registered trademark of Nokia Corporation. Other product names mentioned in this document may be
trademarks of their respective owners.
© 2021 Nokia.
© 2021 Nokia. Release 21.9

September 2021
2 3HE-17278-AAAC-TQZZA Issue 1
Contents NSP
Contents
1 Subscriber Manager.......................................................................................................................................5
1.1 What is Subscriber Manager?.............................................................................................................5
1.2 What if the Subscriber Manager GUI is empty?..................................................................................5
1.3 Dashboard view ..................................................................................................................................6
1.4 How do I view the full contents of a Dashboard card? ........................................................................7
1.5 How do I investigate a site item in a Dashboard card? .......................................................................7
1.6 How do I investigate a DHCP pool item in a Dashboard card?...........................................................8
1.7 How do I investigate alarms in a Dashboard card?.............................................................................8
1.8 NE list..................................................................................................................................................9
1.9 Sites triage list.....................................................................................................................................9
1.10 Site Info .............................................................................................................................................10
1.11 Subscriber Alarms triage list..............................................................................................................10
1.12 Equipment list....................................................................................................................................10
1.13 How do I retrieve subscriber host errors from an NE? ......................................................................11
1.14 Local DHCP Server list......................................................................................................................12
1.15 DHCP Server Info .............................................................................................................................12
1.16 How do I retrieve DHCP leases from a DHCP client?.......................................................................13
1.17 DHCP Pools list.................................................................................................................................13
1.18 DHCP Pool Info .................................................................................................................................14
1.19 Plot Statistics view ............................................................................................................................14
1.20 Troubleshoot view .............................................................................................................................15
1.21 How do I search for a subscriber? ....................................................................................................16
1.22 How do I search for an AP? ..............................................................................................................16
1.23 How do I search for an AP IP or WLAN GW tunnel?.........................................................................16
1.24 Subscribers list..................................................................................................................................17
1.25 WLAN GW Tunnels list......................................................................................................................18
1.26 Access Point UE list ..........................................................................................................................18
1.27 Subscriber Info ..................................................................................................................................18
1.28 Hosts list............................................................................................................................................19
1.29 How do I view a host’s configuration? ...............................................................................................19
1.30 How do I run an ICMP Ping or Trace test on a host? ........................................................................20
1.31 Statistics list ......................................................................................................................................20
1.32 How do I set KPI appearance options?.............................................................................................20
1.33 How do I set the application refresh interval? ...................................................................................21
1.34 How do I reorganize the Dashboard view? .......................................................................................22
Release 21.9 © 2021 Nokia.

September 2021 Use subject to Terms available at: www.nokia.com/terms
Issue 1 3HE-17278-AAAC-TQZZA 3
Contents NSP
1.35 How do I access the Subscriber Manager API?................................................................................22

September 2021
Subscriber Manager NSP
What is Subscriber Manager?
1 Subscriber Manager
1.1 What is Subscriber Manager?

The Subscriber Manager application lets you see NE KPI and subscriber domain information, and
provides troubleshooting functions for subscriber hosts. The Dashboard view shows KPI, statistics,
and alarm information for NEs within a specified supervision group. The Troubleshoot view shows
session-related information for subscriber hosts and user equipment (UE) connected to an access
point (AP).
1.1.1 Statistics and KPI collection

For Subscriber Manager to display information, an administrative user must configure statistics
collection; see 1.2 “What if the Subscriber Manager GUI is empty?” (p. 5).
Automatic statistics collection is discontinued in Subscriber Manager as of NFM-P 19.6.
The default supervision group BNG/WiFi_GW displayed on the Subscriber Manager app dashboard
is populated using a filter associated with the administrative user in NFM-P. If the administrative
user is removed from NFM-P, this supervision group should be updated with an appropriate filter.
The absence of a filter will prevent NEs from being included in the supervision group.
1.2 What if the Subscriber Manager GUI is empty?

For the Subscriber Manager to display information, an administrative user must configure statistics
collection in the application settings.
Administrators can enable or disable specific KPIs and statistics counters in NFM-P. KPI and
statistics counters are enabled in Subscriber Manager by associating them with NFM-P statistics
policies. When a counter is associated with a statistics policy, it gathers information for all NEs
associated with the policy. By enabling only required statistics collection, you save system
resources on the NFM-P server. These settings apply to all Subscriber Manager application users.
Note: You need administrator access to configure KPI and statistics collection. Non-admin
users can view the settings only.
1
Click More , Statistics Configuration. The Statistics Configuration form opens.
2
In the KPI Indicator area, configure a polling interval and select a statistics policy for each KPI
you want to configure.
When a statistics policy is selected for a KPI, the KPI is enabled. Statistics policies are
configured in the NFM-P GUI.
The default polling interval of 15 minutes is recommended for most applications. Changes to
polling intervals may take considerable time to deploy fully through the NFM-P.

Dashboard view
3
Click Statistics on the navigation panel.
4
In the Statistics area, configure a polling interval and select a statistics policy for each statistics
counter you want to enable.
When a statistics policy is selected for a statistics counter, the counter is enabled. Statistics
policies are configured in the NFM-P GUI.
The default polling interval of 15 minutes is recommended for most applications. Changes to
polling intervals my take considerable time to deploy fully through the NFM-P.
5
Click Apply to save your changes or click Cancel. A confirmation message lists the changes
that will be applied.
A confirmation message lists the changes that will be applied. Click Ok to apply the changes.
While the configuration change is in progress, the GUI is disabled in other sessions.
6
Close the form.
END OF STEPS
1.2.1 Access control in Subscriber Manager

An operator’s visibility of network equipment and subscribers is based on access control settings,
which are configured by an administrator. Depending on your access settings, some information
may not be visible. See the User Manager Application help and your network administrator for more
information.
1.3 Dashboard view

The Dashboard gives you a high-level view of subscriber management-related information in a
supervision group, based on multiple KPIs. Information is categorized and summarized through
Dashboard cards, each dedicated to specific KPIs or statistics.
In this way, you know at a glance the overall performance of your network, and if you need to take
immediate action to correct problems.
Note: The Subscriber Manager KPI perspective calculates and displays KPI information for
service-ready NEs (currently reachable via SNMP, full or partial resync Done state in NFM-P,
and statistics are collected and available for the NE in NFM-P). The number of service-ready
NEs in the supervision group is indicated by the counter in the lower-right corner of the
Dashboard.

September 2021
How do I view the full contents of a Dashboard card?
Statistics data is considered stale if it was fetched any earlier than two times the polling
interval, as specified in the statistics configuration tool. Stale data is not included with data
displayed in the KPI perspective.
For example, Dashboard cards can display:

• top five DHCP pools with highest usage, across all NEs in a supervision group
• number of DHCPv4 pools exceeding address usage threshold, or DHCPv6 pools exceeding
address block usage threshold
• number of NEs that exceed a specified threshold for memory usage, CPU usage, or CPU
temperature
• top five sites with highest subscriber activity
• number of critical, major, and minor subscriber alarms in the past 15 minutes / 1 hour (as
displayed on the dashboard card)
The VIEW ALL button at the bottom of certain cards takes you to a Triage view of the card, with a
full list of related objects to help you investigate potential problems. For cards that display individual
KPIs, you can click VIEW next to each KPI to view the KPI in a Triage view.
The system administrator can select which cards appear in the dashboard, and the order in which
they appear; see 1.34 “How do I reorganize the Dashboard view?” (p. 22).
1.4 How do I view the full contents of a Dashboard card?

1
In the Dashboard card you want to investigate, click VIEW ALL.
A Triage view opens with an expanded list of objects. The list objects depend on the item
clicked in the Dashboard (NEs, DHCP pools, alarms).
The list is filtered to display only objects from service-ready sites. You can disable the List Only
Service-ready Sites filter check box to display a complete list of DHCP pools.
2
When you’ve finished looking at the item, click Go Up to return to the Dashboard.
END OF STEPS
1.5 How do I investigate a site item in a Dashboard card?

1
Click directly on the site list item in the card.
A Site Info page opens with an expanded layout of NE statistics, KPI readings, alarm counts,
and NE system information.

How do I investigate a DHCP pool item in a Dashboard card?
2
When you’ve finished looking at the site, click Go Up to return to the Dashboard.
END OF STEPS
1.6 How do I investigate a DHCP pool item in a Dashboard card?

1
Click directly on the DHCP pool list item in the card.
A Pool Info page opens with an expanded layout of pool information and address/lease usage
counts.
2
When you’ve finished looking at the item, click Go Up to return to the Dashboard.
END OF STEPS
1.7 How do I investigate alarms in a Dashboard card?

1
Click VIEW next to an alarm counter.
A Triage view opens with an expanded list of alarms, with additional information for each alarm.
The list is filtered to display only alarms from service-ready sites.
Do any of the following to help examine the alarm list:

• Disable the List Only Service-ready Sites filter option to display a complete list of alarms.
• Sort the list under a heading: Click on one of the column headings to sort the list under that
heading. Click the heading again to reverse the sort order, as indicated by Up/Down arrows.
• Filter the list contents: Type a text string in the field under a column heading to reduce the
list to include only entries that contain the filter string, under that heading. The filter results
update as you type.
• Specify a detection period: Click Filter and select an alarm detection period.
A chip filter is added the top of the list. Click Close on the filter to remove it.
2
When you’ve finished looking at the alarm list, click Go Up to return to the Dashboard.
END OF STEPS

September 2021
NE list
1.8 NE list
The NE List view shows all NEs within a network supervision group, with basic status and hardware
information for each NE. Menu buttons on individual list items allow you to investigate an NE
further.
• View expanded site information: double-click on a list item; see 1.10 “Site Info” (p. 10).
• View daughter cards installed on the NE: on the right-hand side of a list item, click More
, Equipment; see 1.12 “Equipment list” (p. 10).
• View DHCP servers configured on the site: on the right-hand side of a list item, click More
, Local DHCP Servers; see 1.14 “Local DHCP Server list” (p. 12).
• View KPI plots for the site: on the right-hand side of a list item, click More , Statistics
Plots; see 1.19 “Plot Statistics view” (p. 14).
• View subscriber errors for an NE; see 1.13 “How do I retrieve subscriber host errors from an
NE?” (p. 11).
• Filter the list contents: Type a text string in the field under a column heading to reduce the list
to include only entries that contain the filter string, under that heading. The filter results update
as you type.
• Search for an NE or supervision group: Click Search . In the Search menu, select a
search parameter from the drop-down list and then begin typing a search string in the text field.
The result list updates as you type.
• Refresh the NE list: Click Refresh .
1.9 Sites triage list

The Sites triage list shows sites returned by the Top Sites by Subscriber Count and Top Sites by
Subscriber Activity dashboard cards, along with relevant statistics for each site.
The list is filtered to display only service-ready sites. You can disable the List Only Service-ready
Sites filter check box to display a complete list of sites.
The following actions can help you navigate the Sites triage list:
• View KPI plots for a site: on the right-hand side of a list item, click More , Statistics Plots;
see 1.19 “Plot Statistics view” (p. 14).
• Explore a site: on the right-hand side of a list item, click More , Site Info.
• View daughter cards on a site: on the right-hand side of a list item, click More , Equipment.
• View DHCP servers on a site: on the right-hand side of a list item, click More , Local DHCP
Servers.
as you type.

Site Info
• Return to previous view: Click Go Up to return to the previous view in the hierarchy.
1.10 Site Info

The Site Info page provides an expanded layout of subscriber statistics, KPI readings, alarm
counts, and NE system information.
• View other NE information: Click on the toolbar drop-down menu to change to the Local DHCP
Server list, Equipment list, or Plot Site Statistics view.
• Return to the previous view: Click Go Up to return to the previous view in the hierarchy.
1.11 Subscriber Alarms triage list

The Subscriber Alarms triage list shows alarm messages returned by the Subscriber Alarms
Dashboard card.
The list is filtered to display only alarms from service-ready sites. You can disable the List Only
Service-ready Sites filter check box to display a complete list of alarm messages.
The following actions can help you navigate the Alarms triage list:
• Filter the list: Click Add Filter and select a Time or Causes filter item from the menu.
The list contents are reduced to match the filter restrictions. A filter icon appears at the top of the
list. Click Close on the filter icon to remove it.
• Filter the list under a heading: Type a text string in the field under a column heading to reduce
the list to include only entries that contain the filter string, under that heading. The filter results
update as you type.
• Return to Dashboard: Click Go Up to return to the Dashboard.
1.12 Equipment list

The Daughter Cards list shows all MDAs configured on an NE, along with relevant subscriber
statistics for each item.

September 2021
How do I retrieve subscriber host errors from an NE?
as you type.
Server list, Plot Site Statistics, or Site Info view.
1.13 How do I retrieve subscriber host errors from an NE?

From the NE list (or a Site Info form), you can retrieve subscriber host error messages from an NE.
You can retrieve the following error message types:
• MAC - returns all MAC errors for the NE, or for a MAC address you specify
• SAP - returns all SAP errors for the NE
• SDP - returns all SDP binding errors for the NE
• unknown origin - returns all subscriber host errors of unknown origin for the NE
1
On the right-hand side of an NE list item, click More , Subscriber Error Log Search. The
Subscriber Error Log Search form opens.
On a Site Info form, you can click Subscriber Error Log Search .
2
Choose an error type from the drop-down menu.
If you choose MAC errors, you can specify a MAC address to return MAC errors only from that
address. Otherwise, all MAC errors for the NE are returned.
3
Click Retrieve. The retrieved error messages are listed in the form.

Local DHCP Server list
4
To export the retrieved error messages to a CSV file, click Export All.
5
Close the form to return to the NE list.
END OF STEPS
1.14 Local DHCP Server list

The Local DHCP Server list shows all DHCP servers configured on the selected NE, along with
relevant statistics for each server.
• View additional information for a DHCP server: double-click on a list item; see 1.15 “DHCP
Server Info” (p. 12).
• View DHCP pools for a server: on the right-hand side of a list item, click More , DHCP
Pools; see 1.17 “DHCP Pools list” (p. 13).
• View KPI plots for a server: on the right-hand side of a list item, click More , Change to
Plot Site Statistics; see 1.19 “Plot Statistics view” (p. 14).
• View DHCP leases on a server: on the right-hand side of a list item, click More , DHCP
Leases; see 1.16 “How do I retrieve DHCP leases from a DHCP client?” (p. 13).
as you type.
• View other NE information: Click on the toolbar drop-down menu to change to the Equipment,
Plot Site Statistics, or Site Info view.
1.15 DHCP Server Info

The DHCP Server Info page provides an expanded layout of address/block usage statistics and KPI
readings.
Pools list, or Plot DHCP Server Statistics view.

September 2021
How do I retrieve DHCP leases from a DHCP client?
1.16 How do I retrieve DHCP leases from a DHCP client?

From the Local DHCP Server list (or a Local DHCP Server Info form), you can retrieve lease
information for a DHCP client. Retrieved leases include the following information:
• lease start
• lease state
• lease Option 82 circuit ID
• lease Option 82 remote ID
1
On the right-hand side of a list item, click More , DHCP Leases. The DHCP Lease Retrieval
form opens.
On a DHCP Server Info form, you can click DHCP Lease Retrieval .
2
Type the IP address for a DHCP client in the Client IP Address field.
3
Click Retrieve. The retrieved leases are listed in the form.
Note: The lease retrieval process can be system resource-intensive and may take several
minutes.
4
To export the retrieved leases to a CSV file, click Export.
5
Close the form to return to the Local DHCP Server list.
END OF STEPS
1.17 DHCP Pools list

The DHCP Pools list can show:
• all DHCP pools configured on a selected DHCP server, along with address/block usage statistics
for each pool.
• a triage list of sites returned by a Top DHCP Pools dashboard card, along with address/block
usage statistics for each pool.
The list is filtered to display only DHCP pools from service-ready sites. You can disable the List
Only Service-ready Sites filter check box to display a complete list of DHCP pools.
The following actions can help you navigate the DHCP Pools list:
• View additional information for a pool: double-click on a list item.

DHCP Pool Info
A Pool Info page opens with an expanded layout of pool information and address/lease usage
counts.
• View KPI plots for a pool: on the right-hand side of a list item, click More , Plot Site
Statistics.
as you type.
1.18 DHCP Pool Info

The DHCP Pool Info page provides an expanded layout of address/block usage statistics and KPI
readings.
• View other NE information: Click on the toolbar drop-down menu to change to the Plot DHCP
Pool Statistics view.
1.19 Plot Statistics view

The Plot Statistics view shows a series of graphical plots of individual KPIs, covering a user-
selectable time period. The plots are minimized in a matrix format by default, but you can enlarge
them individually for closer inspection.
• Enlarge a statistic plot: Click on a statistic plot in the matrix. The plot is maximized for closer
examination.
In cases where a KPI is plotted for multiple objects, the plots are displayed in different colors.
You can display or hide individual plots by clicking them at the bottom of the enlarged plot view.
Hover the mouse pointer over the plot to display KPI values at a specific point on the plot. You
can zoom in and out on a plot by turning the mouse wheel while hovering over a specific

September 2021
Troubleshoot view
location. Click Close outside the enlarged plot view to return to the tile view.
• Change plotter time period: Click Calendar to select the date before which statistics are
displayed. After selecting a date, click Refresh. The resulting plots display KPIs over the two
days prior to the selected date.
Server list, Equipment, or Site Info view.
• Return to the NE list: Click Go Up to return to the previous view in the hierarchy.
1.20 Troubleshoot view

The Subscriber Manager Troubleshoot view shows subscriber and host information for a selected
subscriber, AP, or WLAN-GW. You can view statistics and other information for hosts, and run ICMP
Ping and Trace tests.
Upon opening the Troubleshoot view, you must search for an object to display its information:
• 1.21 “How do I search for a subscriber?” (p. 14)
• 1.22 “How do I search for an AP?” (p. 16)
• 1.23 “How do I search for an AP IP or WLAN GW tunnel?” (p. 16)

How do I search for a subscriber?
• 1.24 “Subscribers list” (p. 17)
1.21 How do I search for a subscriber?

1
In the Troubleshoot view, select Subscribers from the Search menu .
2
Click on the Search For Subscriber Instance In Network link next to the Search menu. A list
of all subscribers in the network is returned.
3
To filter the search results, select Subscriber ID or Site ID in the menu and type a filter string in
the field. The results list is reduced to include only objects with the specified string.
4
Click on an item in the search results to open it in the Troubleshoot view.
END OF STEPS
1.22 How do I search for an AP?

1
In the Troubleshoot view, select AP IP Address from the Search menu .
2
Click on the Search For Subscriber Instance In Network link next to the Search menu. A list
of all APs in the network is returned.
3
To filter the search results, select one of the options in the menu and type a filter string in the
field. The results list is reduced to include only objects with the specified string.
4
END OF STEPS
1.23 How do I search for an AP IP or WLAN GW tunnel?

The AP IP and WLAN GW Search functions allow you to search using a wide variety of search
criteria.

September 2021
Subscribers list
In the Troubleshoot view, click AP IP Search or WLAN GW Tunnel Search. An advanced

search form opens.
2
Depending on the type of object you are searching, the advanced search form presents you
with a variety of possible search criteria associated with the object type. Type a search string in
one or more of the fields.
3
Click Search. A list of search results is returned.
4
END OF STEPS
1.24 Subscribers list

The Full Subscriber List search function returns all subscribers in the network.
• In the Troubleshoot view, click Full Subscriber List. A list of subscribers opens, with Subscriber
ID, Site ID, and operational status displayed for each.
as you type.
• View more information for a subscriber: double-click on a list item; see 1.27 “Subscriber Info”
(p. 18).
• View hosts for a subscriber: on the right-hand side of a list item, click More , Hosts; see
1.28 “Hosts list” (p. 19).
• View KPI plots for a subscriber: on the right-hand side of a list item, click More , Statistics;
see 1.31 “Statistics list” (p. 20).
• View other subscriber information: Click on the toolbar drop-down menu to change to the
Hosts list or Statistics view.
• Export the subscriber list: Click Export All Visible Rows to transfer all rows currently
displayed in the list to a local .csv file.

WLAN GW Tunnels list
1.25 WLAN GW Tunnels list

The WLAN GW Tunnels list search function returns results from a WLAN GW tunnel search. WLAN
GW tunnels are listed with host site and VLAN encapsulation information for each.
as you type.
• Export the WLAN GW Tunnels list: Click Export All Visible Rows to transfer all rows
currently displayed in the list to a local .csv file.
1.26 Access Point UE list

The Access Point UE list returns results from an AP IP address search. UEs are listed with routing
instance, address, and other relevant information for each.
as you type.
• Export the Access Point UE list: Click Export All Visible Rows to transfer all rows
currently displayed in the list to a local .csv file.
1.27 Subscriber Info

The Subscriber Info page provides an expanded layout of subscriber, site, and host information.
• Search for another object: Click Search to return to the main Troubleshoot Search page.

September 2021
Hosts list
1.28 Hosts list

The Hosts list displays all subscriber hosts associated with a selected subscriber, or the subscribers
associated with a selected AP.
The following actions can help you navigate the Hosts list:
as you type.
Subscriber Info view or Statistics view.
1.29 How do I view a host’s configuration?

The Configuration page displays full configuration information for a subscriber host. Depending on
the type of host, this information could include DHCP lease information, managed routes, and QoS
policies.
1
In the Hosts list, hover over the host item you want to check and click More , Configuration
at the end of the row.
The Host Configuration page opens.
2
Click the links on the Navigation panel to move to different portions of the host configuration.
3
Click on the drop-down menu at the top of the page to view DHCP lease information, managed
routes, or QoS policies for the host (if configured).
4
Click ICMP Ping or ICMP Trace on the toolbar to run tests on the host.
5
Click Go Up to return to the previous view in the hierarchy.
END OF STEPS

How do I run an ICMP Ping or Trace test on a host?
1.30 How do I run an ICMP Ping or Trace test on a host?

1
In the Hosts list, hover over the host item you want to test and click More , ICMP Ping or
ICMP Trace at the end of the row.
2
Configure the test parameters on the Parameters panel as required.
3
Click Run.
The test result appears in the left-hand side of the GUI. Click on an element to view its
information on the Details panel .
END OF STEPS
1.31 Statistics list

The Statistics list displays operational statistics for a selected subscriber.
• Start by choosing a subscriber statistic: Click on the Select Statistics Type drop-down
menu and choose the subscriber statistic you want to display in the list.
as you type.
Hosts list or Subscriber Info view.
• Export the Statistics list: Click Export All Visible Rows to transfer all rows currently
displayed in the list to a local .csv file.
1.32 How do I set KPI appearance options?

Administrators can set various options to control the way KPI information is displayed in Subscriber
Manager views. These settings apply to all Subscriber Manager application users.
Note: You need administrator access to set these options. Non-admin users can view the
settings only.
1
Click More , Settings. The Settings form opens.

September 2021
How do I set the application refresh interval?
In the KPI Thresholds area, set the KPI threshold value at which an object is flagged as
exceeding the KPI threshold.
KPI thresholds are configurable for:

• CPU usage (%)
• Memory usage (%)
• CPM temperature (°C)
• DHCP Pool Stats (%)
3
Click Apply to save your changes or click Cancel.
4
Close the form.
END OF STEPS
1.33 How do I set the application refresh interval?

Administrators can set how often subscriber information is refreshed in the GUI. These settings
apply to all Subscriber Manager application users.
settings only.
1
2
Click Application Refresh Interval on the navigation panel and set the overall data refresh
interval for the Subscriber Manager GUI.
Note: Changing the refresh interval may impact server performance. A higher refresh interval
results in more frequent server calls.
3
4
Close the form.
END OF STEPS

How do I reorganize the Dashboard view?
1.34 How do I reorganize the Dashboard view?

Administrators change the card order in the Dashboard view and specify which cards are displayed
or hidden. These settings apply to all Subscriber Manager application users.
settings only.
1
2
Click Dashboard Customization on the navigation panel.
The KPIs Displayed on Dashboard list contains the cards displayed in the Dashboard, and the
order they appear in.
3
Drag and drop Dashboard card items to change the order of the list.
4
To add or remove a Dashboard card in the Dashboard view, drag and drop the card item
between the KPIs Displayed on Dashboard list and the KPIs Not Displayed on Dashboard list.
5
6
Close the form.
END OF STEPS
1.35 How do I access the Subscriber Manager API?

NSP Subscriber Manager functions are available for OSS using programmable APIs. For
information about developer support, visit the Network Developer Portal or API documentation.

September 2021

Nokia Subscriber Manager Application Help

Uploaded by

Copyright:

Available Formats

You might also like

Nokia Subscriber Manager Application Help

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Nokia Subscriber Manager Application Help

Uploaded by

Copyright:

Available Formats

NSP

Network Services Platform

Subscriber Manager Application

No part of this document may be modified.

© 2021 Nokia. Release 21.9

Release 21.9 © 2021 Nokia.

1.35 How do I access the Subscriber Manager API?................................................................................22

© 2021 Nokia. Release 21.9

1.1 What is Subscriber Manager?

1.1.1 Statistics and KPI collection

1.2 What if the Subscriber Manager GUI is empty?

Release 21.9 © 2021 Nokia.

1.2.1 Access control in Subscriber Manager

1.3 Dashboard view

© 2021 Nokia. Release 21.9

For example, Dashboard cards can display:

1.4 How do I view the full contents of a Dashboard card?

1.5 How do I investigate a site item in a Dashboard card?

Release 21.9 © 2021 Nokia.

1.6 How do I investigate a DHCP pool item in a Dashboard card?

1.7 How do I investigate alarms in a Dashboard card?

Do any of the following to help examine the alarm list:

© 2021 Nokia. Release 21.9

1.9 Sites triage list

Release 21.9 © 2021 Nokia.

1.10 Site Info

1.11 Subscriber Alarms triage list

1.12 Equipment list

© 2021 Nokia. Release 21.9

1.13 How do I retrieve subscriber host errors from an NE?

Release 21.9 © 2021 Nokia.

1.14 Local DHCP Server list

1.15 DHCP Server Info

© 2021 Nokia. Release 21.9

1.16 How do I retrieve DHCP leases from a DHCP client?

1.17 DHCP Pools list

Release 21.9 © 2021 Nokia.

1.18 DHCP Pool Info

1.19 Plot Statistics view

© 2021 Nokia. Release 21.9

1.20 Troubleshoot view

Release 21.9 © 2021 Nokia.

• 1.24 “Subscribers list” (p. 17)

1.21 How do I search for a subscriber?

1.22 How do I search for an AP?

1.23 How do I search for an AP IP or WLAN GW tunnel?

© 2021 Nokia. Release 21.9

In the Troubleshoot view, click AP IP Search or WLAN GW Tunnel Search. An advanced

1.24 Subscribers list

Release 21.9 © 2021 Nokia.

1.25 WLAN GW Tunnels list

1.26 Access Point UE list

1.27 Subscriber Info

© 2021 Nokia. Release 21.9

1.28 Hosts list

1.29 How do I view a host’s configuration?

Release 21.9 © 2021 Nokia.

1.30 How do I run an ICMP Ping or Trace test on a host?

1.31 Statistics list