Oracle Communications OSM Statement of Direction Oct 2022

Oracle Communications Order
and Service Management (OSM)

Statement of Direction
October 2022
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your license agreement nor can it be incorporated into any contractual
agreement with Oracle or its subsidiaries or affiliates.
This document is for informational purposes only and is intended

solely to assist you in planning for the implementation and upgrade of
the product features described. It is not a commitment to deliver any
material, code, or functionality, and should not be relied upon in
making purchasing decisions. The development, release, and timing of
any features or functionality described in this document remains at
the sole discretion of Oracle.
Due to the nature of the product architecture, it may not be possible

to safely include all features described in this document without
risking significant destabilization of the code.
Purpose
This document provides an overview of features and enhancements planned for
future releases of Oracle Communications Order and Service Management (OSM).
It is intended solely to help you assess the business benefits of upgrading OSM and
plan your I.T. projects.
This document also provides an overview of the features in the recent releases of:
• OSM 7.4.1 Cloud Native and Traditional
o Traditional (released February 2021)
o Cloud Native (released November 2020)
• OSM 7.4.0 (released July 2019)
• OSM 7.3.5.1 (released March 2018)
• OSM 7.3.5 (released April 2017)
• OSM 7.3.1(released May 2016)
• OSM 7.3.0 (released July 2015)
• OSM 7.2.4 (released in 2014)
• OSM Order-to-Activate Cartridges Release 2.1.2, which are aligned to AIA for
Communications 12.2.
• OSM Order-to-Activate Cartridges Release 2.1.1 which are aligned to AIA for
• OSM Order-to-Activate Cartridges Release 2.1.0 which are aligned to AIA for
Communications 11.4. (released in July 2014)
• Oracle Application Management Pack for Oracle Communications 2.0 that are
relevant to OSM application monitoring and management.
To learn more about recently released OSM versions and features, simply search
for “OSM” on the Oracle Learning Library
(https://apexapps.oracle.com/pls/apex/f?p=44785:1:0), or click on the Oracle
Communications logo. On the Oracle Learning Library, you will find many
recorded release overviews, feature overviews, tutorials and demos for OSM,
available publicly and free of charge.
Oracle Communication Order and Service Management (OSM) Statement of Direction October 2022 Page 2
Introduction
Oracle Communications Order and Service Management is a key component within
Oracle Concept to Cash solutions for Communications, in which it plays distinct but
complementary roles to help service providers address their order lifecycle management
challenges:
• Digital Experience for Communications (DX4C) – Within DX4C, OSM

performs the role of Central Order Orchestration (OSM COO) managing the
delivery of the customer order. It is deployed in conjunction with Oracle
Customer Experience (CX) Cloud solutions and Oracle Communications Billing
and Revenue Management (BRM), which is a key component of the
Monetization solution. DX4C has a variety of deployment options as service
providers transition from on-premise to cloud, as service providers will need
choices to deliver modern customer experience and support the lead-to-quote,
order-to-cash, order-to-activate and cash-to-care processes. Within DX4C, OSM
COO supports the following key capabilities:
o Synchronizes product class definitions from the CX layer and defines

fulfillment patterns for each product class
o Decouples the creation of commercial CX offerings from their fulfillment

enabling faster time to market
o Decouples the fulfillment topology from fulfillment flows for greater IT

flexibility
o Supports advanced order qualification including feasibility and,

reservations
o Decomposes and dynamically creates an orchestration plan for each

order providing line-item level order status visibility upstream during
order execution
o Transforms the customer order containing products into one or more

service orders containing services for fulfillment
o Integrates with CX supporting multiple deployment modes
Figure 1. OSM COM within the Digital Experience for Communications Solution
• Service and Network Orchestration (SNO) – within SNO, OSM performs the
roles of Service Order Management (SOM) and Technical Order Management
(TOM). It does so in conjunction with Oracle Communications Unified Inventory
Management (UIM) and Oracle Communications ASAP / IPSA to fulfill services
on the network, IT applications and the underlying IT infrastructure. In these
roles, OSM provides the following key capabilities:
o Supports the flexible definition of, and fulfillment patterns for, both
customer and resource facing services enabling catalog driven
fulfillment
o Supports technical service qualification and resource reservation

during order negotiation / capture in coordination with DX4C
o Dynamic creation of an orchestration plan for each service order which

may include the design of the service, assignment of resources for the
service and calculation of the actions required to deliver the service –
resulting in one or more technical orders
o Dynamic creation of an orchestration plan for each technical order which

may typically include activities such as supply chain management, work
force management, service activation, assurance activation, etc.
o Provides full order status visibility upstream during order execution
Figure 2. OSM within the Service & Network Orchestration Solution
Where to Find More Information on OSM
§ OSM on the Internet

• Online Documentation for Oracle Communications Products
• OSM Docs: OSM 7.4.1, OSM 7.4.0, OSM 7.3.5, OSM 7.3.0, OSM
7.2.4, OSM 7.2.2
• Design Studio Docs
• OSM page on oracle.com
• OSM on Oracle Learning Library (excellent tutorials available)
• Search for OSM on Oracle University
§ OSM on My Oracle Support (MOS)

• OSM Information Center
• OSM Community forum on MOS
• OSM KM Articles
• Certifications
• Never miss an important update on OSM. Set up your own
tailored “Hot Topics Email” to proactively receive updates on
OSM content (and any Oracle content) you’re interested in at a
frequency you want.
Recent Releases
Oracle Communications Order and Service Management

• OSM 7.4.1 (GA November 2020) provides the Cloud Native Deployment
Option for OSM. Now Customers can deploy OSM in a Kubernetes
Environment using Docker Containers. Several core product enhancements
have been delivered in OSM to provide a true Cloud Native experience with
DevOps approach and CI/CD Pipelines. Many of these core enhancements
have also been made available to Traditional OSM Deployments as well.
• OSM 7.4.0 (GA July 2019) comprises of features to minimize the cost of
customers’ constant changes with Revision on Revision support, improved
order traceability & user experience and an enhanced Fallout Management user
experience with user-friendly Task UI views
• OSM 7.3.5.1 (GA March 2018) comprises of Usability Enhancements to
increase User Efficiency, Performance improvements and latest platform
certifications.
• OSM 7.3.5 (GA April 2017) improves the scalability of the system by reducing
the cartridge memory footprint by 50% and further enhancing its online purge
capabilities. It also delivers several operational enhancements to reduce system
downtime and maintenance window.
• OSM 7.3.1 (GA May 2016) included new feature such as Order Lifecycle
Management (OLM) UI and Operational Enhancements such as Enhanced
Database Partitioning Capabilities.
• OSM 7.3 (GA Jul 2015) was released as part of the OSS Suite R3 program.
This release included extensive UI enhancements for order visibility and fallout
management, new job orders for bulk order operations, enhanced jeopardy
management functionality, new web-based user and workgroup administration,
installer improvements, and FMW 12c and Database 12c support, and more.
See below for more details on the important new features this release
introduced.
• OSM 7.2.4 (GA Jul 2014) was released as part of the OSS Suite R2b program.
This release added critical improvements in Design Studio to support
conceptual modeling of products, services and resources across key Service
Fulfillment functions –order management in OSM; service and resource
management in UIM and service activation in ASAP. This release also included
extensive performance enhancements, large order support, an IT operations
dashboard, offline and online purging enhancements, and many other
operational improvements. See below for more details on the important new
features this release introduced.
• OSM 7.2.2 (GA Jan 2013) was released as part of the OSS Suite R2 program
and added important OSM enhancements by making revisions aware of the
data enriched during fulfillment. This release also focused on quality
improvements, including patch rollups. An OSM 7.2.2.1 increment adds
support for line-item level requested delivery dates.
• OSM 7.2 (GA April 2012) was released as part of the OSS Suite R1 program,
which was the first of coordinated release of Oracle Communications OSS
products with the aforementioned benefits to delivering Service Fulfillment
solutions. In addition, OSM 7.2 included the following product improvement
highlights:
• Enhanced development efficiencies in modeling data, as well as
improved mechanisms to deploying, maintaining and extending order
management implementation over its software lifecycle using OSM.
• Improved support for fulfillment state calculation for progress
visibility of orders and their order items
• Support for Oracle Real Application Clusters (RAC) Database in
active-active configuration to facilitate OSM scalability and high-
availability at the database server level
• OSM 7.0.3 (GA July 2011) improved the overall performance, scalability, and
availability of the OSM in solutions, and certified OSM with Oracle DB RAC
active-passive support. In addition, this release was focused on quality
improvements, including patch rollups.
Please see technical briefs and data sheet for RODOD and SNO.
In addition, please see the Oracle Software Delivery Cloud
(http://edelivery.oracle.com/) to obtain the GA releases of Oracle
Communications Order and Service Management (OSM), Release Notes and
product documentation.
OSM Order-to-Activate Cartridges for the Oracle Communications Order to Cash

Integration Pack for Oracle Communications Order and Service Management
The Oracle Communications Order to Cash pre-built integration provides CSPs

deployment and integration accelerators that build on forward-looking industry
methodology and best practices. The Oracle Communications Order to Cash
integration packs automate Business Support Systems (BSS) Concept to Launch
and BSS Order-to-Activate processes across Oracle Siebel, Oracle Order and
Service Management (OSM), Oracle Billing and Revenue Management (BRM), and
Oracle Product Hub for Communications. As a part of the solution, OSM delivers
pre-built Order-to-Activate cartridges supporting the Order-to-Activate business
process to be used with the Oracle Communications Order to Cash Integration
Pack for Oracle Communications Order and Service Management. The Order-to-
Activate cartridges are referred to as - Oracle Communications Order and Service
Management (OSM) Cartridges for Oracle Application Integration Architecture
(Oracle AIA) or more simply, the OSM Cartridges for AIA Order-to-Activate
cartridges.
Releases of OSM Cartridges for AIA Order–to-Activate (latest to earliest):

• OSM Cartridges for AIA Order–to-Activate 2.1.2 (GA March 2018)
supported and aligned with the release of Oracle’s AIA for
Communications 12.2
• OSM Cartridges for AIA Order–to-Activate 2.1.1 (GA April 2016)
Communications 12.0
• OSM Cartridges for AIA Order–to-Activate 2.1.0 (GA July 2014)
Communications 11.1
• OSM Cartridges for AIA Order–to-Activate 2.0.1 (GA Mar 2013) has
added support for the CRM pricelist to be included on the order and order
lines so that multiple pricelists can be supported. Also, while not specific
to the OSM cartridges, it is notable that AIA 11.3 added Design Studio
integration to query product class information from Oracle Product Hub
has been added (Design Studio already supports querying product class
information from the Siebel product catalog).
Reminder on release number changes for OSM O2A cartridges since March 2013
Through to the OSM 7.2 release, the O2A cartridges were released at the
same time as the OSM software, and the release numbers for OSM and
the O2A cartridges were the same. To better support customers, the
Order-to-Activate cartridges can now be released on their own release
cycle separate from the OSM core software. The Order-to-Activate
cartridge releases will continue to align with Oracle AIA release cycles and
will have their own release number. The first release with this change was
the O2A cartridges 2.0.1.
The OSM release numbering and the release numbers for the older
versions of the Order-to-Activate cartridges will remain unchanged. Note
that new OSM product releases are made backward compatible to
prior/older releases of OSM Order-to-Activate cartridges. For example,
Order-to-Activate 7.2 (GA April 2012) continues to work with current
OSM release 7.2.2 (GA January 2013).
• OSM 7.2 Cartridges for AIA Order–to-Activate (GA Apr 2012) has
factored in the fulfillment state management and cartridge extensibility
enhancements from OSM 7.2, enabling simpler configuration in
composing order and order item status, and improved means to extending
functionality from the cartridges. Functionally equivalent to the 7.0.3
Cartridges, it supports Oracle’s AIA for Communications 11.1and 11.2
• OSM 7.0.3 Cartridges for AIA Order to Activate (GA Oct 2011)
Foundations
In addition to the functional integration that Oracle has invested in, Oracle
Communications is also investing in the underlying infrastructure of its applications
to improve customers’ total cost of ownership by providing consistency in the
integration, deployment, and management of Oracle Communications applications.
To that end, adoption of Oracle Fusion technologies is a key strategy in OSM’s
evolution and that of the other Oracle Communications products. OSM 7.3 and the
other products within the OSS Suite R3 release utilize Oracle Fusion Middleware
WebLogic Server 12c, Oracle Database 12c. OSM 7.3, among other applications in
the OSS Suite, utilize Oracle’s ADF technology for rich thin client functionality,
Oracle Coherence technology, application level clustering, and support for Oracle
Enterprise Linux, Oracle VM, and Oracle Solaris, and Oracle Enterprise Manager
12c. The inclusion and support of these industry leading technologies from Oracle
ensure CSP’s enjoy a world-class, carrier-grade applications and solutions with
increasing consistency in Oracle Communications applications like OSM.
All of these central, service and technical order management features and
infrastructure improvements have added to OSM’s already extensive set of features.
And with OSM’s productized integration with Siebel CRM and OC BRM and
Product Hub for Communications using Oracle’s AIA strategy, along with point-
to-point integration best practices for OSM’s integration with Oracle’s Unified
Inventory Management and Oracle’s ASAP, Oracle’s order management strategy
and OSM is truly differentiated from the competition, and recognizes that the
complex demands of order management in communications can only truly be
satisfied with a COTS product approach and the productized integration that only
Oracle can offer.
For detailed information on the features in the current GA releases, please refer to:
• The Order and Service Management product documentation available
online at http://docs.oracle.com
• OSM on Orchestration Learning Library
Oracle Communication Order and Service Management 7.4.1
Traditional and Cloud Native Deployment
Released GA February 2021
As part of OSM Cloud Native OSM 7.4.1 release, several core OSM enhancements
were delivered. With common codebase across Traditional and Cloud Native
Deployments, we have made these enhancements available to traditional OSM
along with some Performance Enhancements.
• Simplified, robust ‘Direct to DB’ cartridge deployment with Zero
Downtime
• OSM order metrics and WebLogic monitoring using Prometheus and
Grafana
• Seeded DB statistics for improved DB Performance
• Improved Cluster stability with intelligent Cluster assignment algorithm
Cloud Native Deployment

Released GA November 2020
This enhancement enables customers to deploy OSM using Docker or CRI-O
containers in a Kubernetes environment
The modernized application supports a DevOps methodology with CI/CD

automation, supports dynamic clustering using WebLogic Kubernetes Operator,
and takes advantage of leading cloud native open source tooling.
OSM has been optimized in several areas including improved order distribution
during cluster resizing, dynamic WebLogic data source selection to remove the
need to restart the cluster after resizing, and automatic re-routing of orders during
failures.
Faster service introduction with Zero Downtime has been enabled through a new
standalone service for cartridge deployment with cartridges being stored directly in
the DB.
Key Features:
• DevOps supporting a CI/CD pipeline approach

• Easy and rapid deployment on public and private cloud
• Elastic scaling with new WebLogic Clustering Enhancements
• Application Monitoring using Prometheus/Grafana
• Reduced / eliminated operational down time
• Agile service development and launch
WebLogic Clustering Enhancements

These planned enhancements will enable you to easily create, configure, manage
and scale up & down the WebLogic Cluster that OSM is running in.
• Dynamic Clusters: This enhancement enables easy & rapid resizing a cluster vs.
more time-consuming resizing of static Configured Clusters. In addition, it
eliminates the need to restart OSM or WebLogic server when resizing a cluster
• Uniform Distributed Destinations (UDD): UDD ensures the consistent
configuration of all distributed destination parameters, particularly for
weighting, security, persistence, etc. It offers enhanced definition of the
message load for a Destination (ex. a higher load) vs. Weighted Distributed
Destination (WDD)
• Cluster Targeted JMS: This enhancement enables dynamic migration for
Dynamic Clusters & reduces stuck orders with fail-over
Oracle Communication Order and Service Management 7.4

Released GA July 2019
Enhanced Revision Order Support – Revision on Revision

This enhancement allows OSM to accept and process a Revision Order while
processing a previous Revision Order without waiting for the ongoing Revision
Order to get completed. This is expected to greatly improve the ability of Service
Providers to quickly react to the order changes requested by their customers,
especially for long lived B2B orders. This enhancement is also expected to reduce
operational expenses by optimizing the work needed to be done for subsequent
order changes and eliminating the unnecessary tasks from the current ongoing
revision.
Task UI Enhancements: Process History enhancements

Improved user experience by enhancing OSM’s Task UI Process History page to:
• Improve debugging
• Display the tasks in the order of execution
• Improve readability for Orchestration Orders
• Enable sorting on all column names
• Improve readability for revisions
Task UI Enhancements: Look & Feel improvements

• Consistent fonts & colors on the Task UI pages
• Better representation of range bound parameters which are selected as
unbound (0…9999999999)
Reduced Fallout Resolution time with Enhanced Automated Tasks

The automated task definition is enhanced to include the ability to include the
specification of behaviors for fallout. The use of the OSM Behavior Framework
for automated tasks will help to organize, filter and present the order/task data of
an automated Task in a comprehensible format to the end user. Earlier, the
automated tasks showed a blob of information that was difficult to interpret and
understand. Now, the user can easily understand the data of the failed automated
task and quickly diagnose the fallout, thereby reducing the overall fallout resolution
time.
Latest Tech Stack Support for Improved Manageability
As part of the Suite program, OSM is aligned on a common Oracle FMW and DB
technology stack with the other OSS applications to provide consistency and
reduce deployment & ownership cost.
Oracle Communication Order and Service Management 7.3.5.1
Released GA March 2018
Usability Enhancements to increase User Efficiency

Improved user experience by enhancing OSM’s Task UI to support:
• Excel/CSV export of query view and worklist items so that it can be
shared with Field Teams that don’t have access to the Task UI.
• Setting default worklist/query action for all new users and existing users
(who had not set the default action via Task UI Options page)
• Multi-select re-assignment of tasks and state/status change
• Contextual URLs support - Enables external apps to provide links to OSM
in context, instead of the user having to navigate or search in the OSM
Task UI
Performance improvements
The objective of this enhancement is to improve the performance of OSM system
by reducing the DB size and IO operations so that OSM DB performance is
improved and the online DB purging is faster.
Latest Platform certification for longer-term support

• FMW 12.2.1.3, DB 12.2 certified
• OM UI & Task UI on Chrome, Firefox and Edge browsers certified
Released GA April 2017
Please see the online documentation (docs.oracle.com) for the latest
documentation, and please see this OSM 7.3.5 What's New to know more about
the enhancements delivered in this release.
OSM 7.3.5 offers significant core enhancements to complement today’s order
management feature set, including:
Cartridge Memory Management improvement

This release offers a massive 50% reduction in memory footprint of cartridges,
thereby allowing customers to deploy approx. twice as many cartridges in 7.3.5 as
compared to previous releases providing flexibility to keep older cartridge versions
for a longer duration so that more orders can complete naturally instead of
terminating them prematurely and resubmitting the orders.
Online Cartridge Purging enhancement

Multiple enhancements are delivered for Online Purging capability of OSM to
reduce the system downtime required during purging. These enhancements include
purging cartridge metadata without bringing down OSM.
Eliminates the need to re-deploy cartridges after an OSM upgrade

This feature reduces the need to rebuild (using the new SDK version) and redeploy
customer cartridges by eliminating External Listener plug-in EARs thereby
providing a significant reduction in the operational maintenance window/down-
time required to perform upgrades.
Enhanced Fallout Management - Message Parking

This enhancement includes handling external response messages when tasks are not
processable as per current order state i.e., when tasks in AMENDING
SUSPENDED or FAILED state thereby solving the order struck problems.
Purge a Large Number of Cartridges Online

This enhancement provides an ability to undeployed/purge a large number of
cartridges online i.e., without disabling DB foreign key constraints.
Installer Robustness Enhancements and Reduced Install Time

The OSM installer is enhanced in multiple different areas to improve robustness to
avoid failures during upgrades and eliminate required steps.
Enabling Custom UI Development using OSMß XML API

This enhancement enables the OSM XML API to be used for:
• Customizing the appearance or functioning of a task when customization
using behaviors or OSM Java server pages does not satisfy all of customer
requirements
• Building Mobile UI/App

As part of the Suite program, OSM is aligned on a common Oracle FMW and DB
12c technology stack with the other OSS applications. The strategy provides
consistency and reduces deployment & ownership cost for the Service and
Network Orchestration stack.
Released GA May 2016
OSM 7.3.1 introduces a new and modern Order Lifecycle Management (OLM) UI
to display the lifecycle of an order. This new OLM UI enables a business user who
is accountable for delivery of an order, such as a Sales Rep, to use the Oracle CPQ
Cloud UI to seamlessly view the fulfillment progress of that order.
Order Lifecycle Management UI

The OLM UI provides a business user-centric view of the fulfillment progress of a
customer order. It will provide a rich and modern user experience that presents the
user with the most relevant information of an order and the ability to drill down to
the details.
The view of the order will always be based on projected delivery timeline, in
comparison with the promised timeline. In essence, this view will show if an order
is on-schedule, in jeopardy or delayed. Similar information will be provided on a
more detailed level for fulfillment functions (e.g., Provisioning, Shipping, Billing
etc.), which will help a business user to identify functions that are resulting delay of
an order. The business user will also see errors for an order and its fulfillment
function (if any), along with the ability to drill down and view more error details.
The OLM UI is a part of OSM Order Management UI and can be embedded in

any Order Capture or Service Management applications to provide a view of the
order fulfillment progress.
Enhanced Offline Purge - Partition Realms
OSM now provides an ability to create database partition realms to group Orders
with similar operational characteristic e.g.: Short Lived vs Long Lived, Enterprise vs
Retail etc. This grouping of orders into partitions enables you to purge more
efficiently.
OSM Cartridges for Oracle AIA release 2.1.1 (Order-to-Activate

cartridge release 2.1.1)
Released GA April 2016
Order-to-Activate cartridge release 2.1.1 is aligned with Oracle Communications
AIA release 12.0 and is a maintenance release with enhancements, patch rollups,
and bug fixes.
The O2A cartridges has been updated to:
• Configure metadata required to support OLM UI
• Provide user hooks to create assets in a 3rd party asset repository (non-
Siebel)
Oracle Communication Order and Service Management 7.3 (for
Oracle Communications Service Fulfillment SR3)
documentation, and please see this OSM 7.3 What's New Overview and many
other recordings, tutorials and demos on OSM enhancements for this release.
For Suite R3, OSM 7.3 is a major release that offers significant core enhancements
to complement today’s order management feature set, including:
Improved Fallout Management
Bad data, timeouts, fulfillment errors -- order fallouts are inevitable, even in highly
automated service fulfillment environments. OSM 7.3 delivered enhancements in
the prevention, detection, investigation and resolution of fallout. These
enhancements will include:
• Significant Order Management Client enhancements to search for
navigating the order details and diagnosing failures on an order,
identifying orders with common errors (see OSM 7.3 Enhanced Order
Processing and Fallout Management)
• Bulk order corrections and other order operations using Job Orders (see
OSM 7.3 Jobs Processing)
• New order item processing states for improved visibility and
understanding of the progress of line item content in orchestration orders
(see OSM 7.3 Enhanced Order Processing and Fallout Management-
Processing States)
• A built-in failure mode for tasks that eliminates the ubiquitous modeling
fallout task/retry loops, and works for failures in normal processing as
well as during revisions and cancellations. (see OSM 7.3 Enhanced Order
Processing and Fallout Management - Task Execution Modes)
• New built-in retry and resolve operations for failed tasks, which also work
for revisions and cancellations.
• Improved Activity log for diagnoses of failures on an order
• …and much more (see OSM 7.3 Release Notes)
Job Orders
OSM 7.3 supports job orders for bulk operations. A job order is a new type of
order that allows one or more operations to be invoked on a set of orders. Job
orders support many valuable use cases, including resolving order fallout when a
common resolution can be applied to many orders that have failures. Job orders
also track their operations for job status, and because they are another type of
order, they are visible and managed in the Order Management Client, can be
scheduled (future-dated) and operated in a manner that is familiar with normal
orders. The list of orders included in a job order can be set explicitly or using
findOrder criteria, and thresholds can be set to stop the job on too many failures.
Policy-based Order Jeopardy Management
OSM’s Jeopardy Management is enhanced to provide design-time as well as
operational configuration language that specifies jeopardy conditions that reflects
popular SLA clauses, such as based on temporal or transitional clause of order state
or order fulfillment state. For example, you could configure a jeopardy
management policy that issues a notification (runs an Automation plug-in) when
the order remains in the in-progress state for too long. See OSM 7.3 Enhanced
Order Jeopardy Management.
Online Purging (row-based purging)
Online purging is an important operational enhancement meant to help support the
growing need for near 24x7 fulfillment environments by minimizing or eliminating
the downtime typically required for OSM system purging. Existing partition-based
purging, while highly efficient, nonetheless requires some downtime. This new
alternative row-based purging can be performed without shutting down OSM.
Since row-based purging can be run online while OSM continues to process orders,
CSPs can advantage of available CPU during lower activity periods and remove
completed orders that have passed their retention period. See OSM Purging
Strategies - Row Based.
Platform Changes
OSM 7.3 support Oracle Database 12c, and Fusion Middleware’s WebLogic Server
12c. OSM 7.3 does not support the 11g versions of WebLogic and the Database.
OSM 7.3 also supports Microsoft Internet Explorer 9, 10, and 11, while it does not
support IE versions earlier than 9. Please see the OSM 7.3 Installation Guide for
details.
Oracle Communication Order and Service Management 7.2.4.1
(update to 7.2.4)
Released GA December 2014
documentation, and please see OSM 7.2.4.1 Release Highlights (Brief) and OSM
7.2.4.1 What is New - Audio Presentation for an overview of OSM 7.2.4.1
enhancements.
Enhanced Large Order Support
A large order is an order with many line items. Large order sizes vary significantly,
from hundreds to thousands of order line items, and are a necessary part of any
CSPs B2B fulfillment. Enterprise orders with multiple sites and multiple products
and services per site easily get up to 100’s and even into 1000’s of lines. OSM
7.2.4.1 made a 24 times improvement in the size of orders supported, from 250
lines/order (O2A order) to over 6000 lines/order (O2A order). See OSM 7.2.4.1
Improved Support to Large Orders.
Enhanced Performance
Improving the throughput and efficiency of OSM was a focus of the OSM 7.2.4.1
release in conjunction with the significant work to enhance OSM’s support for
large orders. Performance optimizations yielded incredible improvements over
prior releases (7.2.2 and earlier). Some highlights include:
• OSM 7.2.4.1 (on 11g Database) achieved 68% more throughput using less
WebLogic and Database CPU than OSM 7.2.2.
• See OSM 7.2.4.1 Performance Overview
Operations and Manageability Improvements
Incremental improvements to the OSM systems operations and manageability that
are available from OSM 7.2.4.1.
Enhanced OSM System Administrator’s Guide
Significant additions and updates to the latest OSM System Administration Guide
incorporating performance testing, tuning, deployment and operations information.
Configuration Compliance Tool
Tooling is available with OSM that allows customers to run a check for many of the
critical OSM and infrastructure configuration necessary for OSM to operate
properly. This tooling generates a simple HTML report on those configuration
parameters, and whether the values of those parameters comply with typical best
practices based on OSM field experience. This kind of tooling is valuable as a first
check when troubleshooting problems in the operation or performance of OSM.
See OSM 7.2.4.1 Configuration Compliance Tool Overview.
Order Metrics Manager and the Application Management Pack for Communications (Enterprise
Manager support)
AMP for Communications 2.0 was released with significant additional support for
OSM system monitoring and configuration compliance. Please see below for
details. OSM 7.2.4.1 was enhanced with a new Order Metrics Manager capability
that gathers metrics data on OSM system processing in near-real time and provides
the metrics data to Enterprise Manager or 3rd party JMX-based monitoring tools.
See OSM Operational Monitoring Strategy with Enterprise Manager Cloud Control
and OSM 7.2.4.1 Operational Dashboard and Order Metrics Manager Functional
Overview.
Purging Enhancements
Many enhancements have been made to order purging in patchsets on OSM release
streams prior to 7.2.4.1 and have been rolled forward and included in 7.2.4.1.
Oracle Database 12c Support
OSM 7.2.4.1 supports both Oracle Database 12c and Oracle Database 11g.
OSM Cartridges for Oracle Communications Application Integration
Architecture (Oracle AIA) release 2.1.0 / Order-to-Activate cartridge
release 2.1.0
Released December 2014
Order-to-Activate cartridge release 2.1.0 is aligned with Oracle Communications
Application Integration Architecture (AIA) release 11.4. Order-to-Activate
cartridges 2.1.0 is a significant release of the cartridges with key enhancements,
patch rollups, and bug fixes.
The O2A cartridges are updated to support:
• Calculate Service Order - the RODOD blueprint function. A significant
enhancement to the O2A cartridges leveraging the new OTM module (see
Order Transformation Manager above) to transform customer orders to
service orders.
• Sharing Groups – a capability supported in BRM to share resources
among members of a group, which is being extended across AIA 11.4
• Large order improvements – up to 1000 line items support across the AIA
O2C solution, leveraging improvements in OSM core and enhancements
to the O2A cartridges to achieve this.
OSM Monitoring with Oracle® Application Management Pack for
Oracle Communications
Application Management Pack for Oracle Communications is an Oracle Enterprise
Manager Cloud Control plug-in providing management functions for the following
Oracle Communications applications:
• Billing and Revenue Management
• Elastic Charging Engine
• Pricing Design Center
• Pipeline Configuration Center
• Network Charging and Control
• Order and Service Management
• Unified Inventory Management
• ASAP
You can use the plug-in with Enterprise Manager Cloud Control to discover,
control, and monitor OSM in your environment.
New OSM Dashboard - in this release of AMP, the OSM monitoring page is
significantly enhanced to provide a dashboard of key order and task metrics, along
with important metrics from the underlying Oracle infrastructure that OSM relies
on, to give operators important new insights into the health of an OSM system.
Example metrics on the OSM system target dashboard:
• Order throughput, order lifecycle times (durations), order size
• Task throughput, top task counts,
• Filter metrics based on order type, OSM server, and cartridge/version
OSM Configuration Compliance Management – this release of AMP will also
leverage Enterprise Manager’s configuration compliance capabilities for key
configuration parameters relevant to OSM to help identify improperly set
configuration values. EM’s features in this area also help customers to run
configuration compliance checks across multiple OSM targets, track changes of
configuration, and compare configurations between environments.
Oracle Communication Order and Service Management 7.2.4 (for
Oracle Communications Service Fulfillment SR2b)
For Suite R2b, OSM 7.2.4 offers significant enhancements in OSM and Design
Studio to support the RSDOD solution. Some of the core Design Studio
requirements affect OSM solution design and hence they are included in this
document.
Order Transformation Manager

This release introduced a new licensable module to support order transformation.
The “Order Transformation Manager” (OTM) transforms a set of order items to a
different set of order items in a modularized fashion using mapping rules and
transformation algorithms configured from Design Studio.
The primary use for OTM is to support the transformation of customer orders to
service orders, a function in the RODOD and RSDOD blueprints that is critical to
ensuring the de-coupling and effective re-use of products and services in a CSP’s
overall Product-Service-Resource model (see Customer Order to Service Order
Transformation section below).
OTM can be called multiple times within an order fulfillment process. The generic
capability can be used for Customer Order Transformation, Create Technical
Order, and Create Billing Order etc.
Customer Order to Service Order Transformation
This specialized function to transform Customer Orders to Service Orders extends
the “Order Transformation Manager” with product to customer facing service
(CFS) relationships and mapping rules. The flexible configuration of
transformation logic accelerates introduction of new services and facilitates
commercial decoupling. This productized Customer to Service Order
transformation capability may be deployed in either COM or SOM, and will be
extendable in the field to create custom or advanced relationships and mapping
rules, to support different customer deployments.
Customer Order to Service Order transformation supports new, revised and
changed customer orders. This function leverages OSM’s core capability to enrich
Service Order lines from Customer Order lines during the customer order
fulfillment process and also supports the reverse paradigm of enriching a customer
order line from a service order line.
Concept to Activate Best Practices

The RSDOD [Rapid Service Design and Order Delivery] solution provides the key
capacities to support the Concept-to-Market and Order-to-Activate business
scenarios in the B/OSS domain. To support customers / system integrator partners
implementing RSDOD, Oracle will provide the RSDOD blueprint, solution best
practices and methodology documentation, so that the solution can be used in the
most optimal way, guide implementations and customer design choices. The
document should include modeling guidance for Products, Services, and Resources,
the integration contract between Oracle OSS applications OSM, UIM and ASAP,
and guidance to use individual applications within a solution.
Foundations Alignment
As part of Suite R2b program, OSM 7.2.4 aligns on platform technology with the
other OSS applications. The strategy provides consistency and reduces deployment
and ownership cost in the RSDOD stack. In addition, there will be no change in
the supported release numbers of the operating system, application server,
database, web client etc. from that of SR2, except to uptake critical patch updates
for Java, WebLogic Server, and Oracle Database when necessary.
Design Studio changes affecting OSM

Following roadmap items are Oracle Communications Design Studio changes.
These items are included in this document, because changes in Design Studio will
affect the design-time behavior of OSM. To get a detailed view if the following
roadmap items please refer to Statement of Direction for Oracle Communications
Design Studio.
Enable collaborative solution design

The design of BSS/OSS solutions and the degree to which they are related impacts
both the efficiency of reaction to business change and the incidence of change-
induced errors in Order-to-Activate. Consequently, it’s imperative that the solution
design activity is collaboratively worked with all stakeholders ranging from Business
Analysts to Network Designers. But each of these constituencies may have
different objectives and deal with information at varying levels of details and
alignment can be difficult to achieve. This often leads to sub-optimal designs that
are not flexible to changing business needs.
With this release, Design Studio extends the Oracle Communications OSS strategy
is expected to play a central and highly visible role as the primary application to
facilitate incremental solution design with increasing levels of specificity with
multiple stakeholders. The Conceptual Model will allow a CSP’s business and
technical community to collaborate, using Design Studio, to rapidly design flexible
and modular solutions.
Design of the Entire Solution through Cross-Application Relationship

Modeling
The Conceptual Model is an application agnostic solution design which is then
realized in the appropriate application models. Design Studio introduces an
efficient navigation and design across the entire solution from the Conceptual
Model to the application model through cross-application relationships modeling.
This view allows the designer to choose the provider function perspective and the
appropriate level of detail for an optimal design experience. This feature includes
both hierarchical and graph navigation paradigms.
This feature will virtually eliminate the boundaries between applications in the
design environment and will allow the solution designers to focus more on the
business problems they are trying to solve. Also, the common modeling technique
and a shared domain model will continue to simplify the design even for the most
complex solutions.
Create Solutions Faster with automated Design Patterns

With each release, Design Studio will continue to invest in improving the solution
design experience making the product easier and more intuitive to use. Specifically,
this release includes an SDK that enables the definition of design patterns
composed of model entities and their relationships. The automation engine
combines the design pattern definitions with the user input and through an
intelligent method generates arbitrarily complex software design artifacts that
realize design patterns. Also includes a guided assistance SDK and engine that
enable the embedding of procedural help.
For example, with OSM, a design pattern may be created for a customer solution
that allows the quick generation of a base COM or SOM cartridge for common
entities (e.g. orchestration sequence and stages, order component specifications)
and naming conventions (e.g. pre-fixes such as <CSPProjectName>) and entity
relationships (e.g. orchestration sequence of stages, decomposition rules to stages,
etc.). This powerful capability reduces the effort, errors, and improves consistency
of design–time configuration.
Foundations Alignment
As part of Suite R3 program, OSM 7.3 shall continue to align in platform
technology with other OSS applications. The strategy has shown to provide
consistency and reduce deployment and ownership cost in the RSDOD stack.
While the following is subject to change, it is expected that OSM will run on Oracle
Fusion Middleware 12c (12.1.3), Oracle Database 12c (12.1), and JRE 1.7 to take
advantage of those contemporary Oracle technology versions. In the Linux
platform, Oracle Linux 6 (6.2) is the expected version to be certified on.
Planned Roadmap Overview
The following chart provides an overview of the planned roadmap items for the
Oracle Communications Order and Service Management (OSM):
Figure 6 - OSM Roadmap Summary
Content Planned for Oracle Communications Order and Service

Management
The following section describes at a high level the candidate content for upcoming
OSM release.
OSM Support for TMF Open APIs

CSPs are adopting TMF Open APIs to improve business agility, reduce costs and
simplify IT. TMF APIs provide:
• A standardized mechanism for placing an order with all of the necessary
order parameters
• A simple set of operations that interact with CRM/Order Capture systems
and Central Order Management systems in a consistent manner
Plan is to support TMF622 Product Order API and TMF641 Service Order API in
OSM.
REST Automator to enable integration to any 3rd party system using REST
This will enable our Customers to integrate OSM with 3rd Party TMF/non-TMF
based applications.
Modernize User Experience

Introduce new Redwood-based UIs for Order Operations and Order
Fallout Management.
OSM Order Operations UI

The objective is to make the Redwood based Run-time Order Operations UX
interaction as simple and efficient as possible, in terms of accomplishing the
Fulfillment/Fallout Operations specialist goals.
It will be used for viewing health of fulfilment i.e., it displays current Order
fulfillment metrics and overall health of Order fulfilment.
OSM Order Fallout Management UI

• Fallout Orders List View
This view shall display orders that are experiencing fallouts.
• Fallout Order Detail View
The Fulfillment Fallout Specialist can access this Fallout Order Detail view
by clicking an Order in a "Fallout" status from the Fallout Orders List
View. The order details that include one or more errors pertaining to
the selected order together with the corresponding fallout
reason are displayed in the form of a table.

OSM will be aligned on a common Oracle technology stack with the other Oracle
Communications OSS & BSS applications. The strategy provides consistency and
reduces deployment & ownership cost for the OSS/BSS stack.
SUMMARY
OSM has transformed the order management market and enabled service providers
to achieve greater heights of excellence in offer design and order delivery through
innovative and comprehensive order orchestration capabilities, order change
management capabilities, and leading performance, scalability and reliability.
The Communications industry has embraced OSM globally, ignited by Oracle’s
industry-leading vision and our strong and continuous investment in this strategic
area. Oracle Communications OSM is uniquely positioned to provide the strategic
order management capability for your organization with its proven deployments
globally across all services, its innovative and industry leading capabilities, and pre-
integration to other Oracle applications, and the deployment accelerators for DX4C
and SNO solutions. Now is the time for service providers to leverage the full
potential of OSM to drive up revenue, drive down costs and gain a unique
competitive advantage as a leader in their market.
Disclaimer
This document in any form, software or printed matter, contains proprietary
information that is the exclusive property of Oracle. Your access to and use of this
confidential material is subject to the terms and conditions of your Oracle Software
License and Service Agreement, which has been executed and with which you agree to
comply. This document and information contained herein may not be disclosed, copied,
reproduced or distributed to anyone outside Oracle without prior written consent of
Oracle. This document is not part of your license agreement nor can it be incorporated
into any contractual agreement with Oracle or its subsidiaries or affiliates.
This document is for informational purposes only and is intended solely to assist you in
planning for the implementation and upgrade of the product features described. It is
not a commitment to deliver any material, code, or functionality, and should not be
relied upon in making purchasing decisions. The development, release, and timing of
any features or functionality described in this document remains at the sole discretion
of Oracle.
Due to the nature of the product architecture, it may not be possible to safely include
all features described in this document without risking significant destabilization of
the code.
Oracle Communications Order and Service Management (OSM) Statement of Direction
October 2022
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Oracle Communications Order

and Service Management (OSM)

This document in any form, software or printed matter, contains

This document is for informational purposes only and is intended

Due to the nature of the product architecture, it may not be possible

• Digital Experience for Communications (DX4C) – Within DX4C, OSM

o Synchronizes product class definitions from the CX layer and defines

o Decouples the creation of commercial CX offerings from their fulfillment

o Decouples the fulfillment topology from fulfillment flows for greater IT

o Supports advanced order qualification including feasibility and,

o Decomposes and dynamically creates an orchestration plan for each

o Transforms the customer order containing products into one or more

o Integrates with CX supporting multiple deployment modes

o Supports technical service qualification and resource reservation

o Dynamic creation of an orchestration plan for each service order which

o Dynamic creation of an orchestration plan for each technical order which

o Provides full order status visibility upstream during order execution

Figure 2. OSM within the Service & Network Orchestration Solution

§ OSM on the Internet

§ OSM on My Oracle Support (MOS)

Oracle Communications Order and Service Management

OSM Order-to-Activate Cartridges for the Oracle Communications Order to Cash

The Oracle Communications Order to Cash pre-built integration provides CSPs

Releases of OSM Cartridges for AIA Order–to-Activate (latest to earliest):

Cloud Native Deployment

The modernized application supports a DevOps methodology with CI/CD

• DevOps supporting a CI/CD pipeline approach

WebLogic Clustering Enhancements

Oracle Communication Order and Service Management 7.4

Enhanced Revision Order Support – Revision on Revision

Task UI Enhancements: Process History enhancements

Task UI Enhancements: Look & Feel improvements

Reduced Fallout Resolution time with Enhanced Automated Tasks

Usability Enhancements to increase User Efficiency

Latest Platform certification for longer-term support

Cartridge Memory Management improvement

Online Cartridge Purging enhancement

Eliminates the need to re-deploy cartridges after an OSM upgrade

Enhanced Fallout Management - Message Parking

Purge a Large Number of Cartridges Online

Installer Robustness Enhancements and Reduced Install Time

Enabling Custom UI Development using OSMß XML API

Latest Tech Stack Support for Improved Manageability

Order Lifecycle Management UI

The OLM UI is a part of OSM Order Management UI and can be embedded in

OSM Cartridges for Oracle AIA release 2.1.1 (Order-to-Activate

Order Transformation Manager

Concept to Activate Best Practices

Design Studio changes affecting OSM

Enable collaborative solution design

Design of the Entire Solution through Cross-Application Relationship

Create Solutions Faster with automated Design Patterns

Figure 6 - OSM Roadmap Summary

Content Planned for Oracle Communications Order and Service

OSM Support for TMF Open APIs

Modernize User Experience

OSM Order Operations UI

OSM Order Fallout Management UI

Latest Tech Stack Support for Improved Manageability

Copyright © 2022, Oracle. All rights reserved.

Oracle is a registered trademark of Oracle Corporation and/or its affiliates.

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