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12 Criteria of Franchisability
12 Criteria of Franchisability
Credibility
To sell franchises, a company must first be credible in the eyes of its prospective
franchisees. Credibility can be reflected in a number of ways: organization size, number
of units, years in operation, look of the prototype unit, publicity, consumer awareness of
the brand, and strength of management, to name the most prominent.
Differentiation
Transferability of knowledge
The next criteria of franchisability is the ability to teach a system to others. To franchise,
a business must generally be able to thoroughly educate a prospective franchisee in a
relatively short period of time. Generally speaking, if a business is so complex that it
cannot be taught to a franchisee in three months, a company will have difficulty
franchising. Some more complex franchisors offset this handicap by targeting only
franchise prospects that are already “educated” in their field (e.g., a medical franchise
targeting only doctors).
Adaptability
Next, measure how well a concept can be adapted from one market to the next. Some
concepts (e.g., barbecue) do not adapt well over large geographic areas because of
regional variations in consumer tastes or preferences. Others (e.g., medical practices)
are constrained by varying state laws. Still other concepts work only because they are in
a very unique location. And some work because of the unique abilities or talents of the
individual behind the concept. Finally, some concepts are only successful based on
years of perseverance and relationship building.
Documented systems
All successful businesses have systems. But in order to be franchisable, these systems
must be documented in a manner that communicates them effectively to franchisees.
Generally speaking, a franchisor will need to document its policies, procedures,
systems, forms, and business practices in a comprehensive and user-friendly
operations manual and/or computer-based training module.
Affordability
Affordability merely reflects a prospective franchisee’s ability to pay for the franchise in
question. This criterion is as much a reflection of the prospective franchisee as it is of
the actual cost of opening a franchise. For example, a multi-million dollar hotel franchise
is affordable to real estate developers, whereas a franchise with a $100,000 start-up
cost that targets prospects with clerical experience might not be.
Return on investment
This is the real acid test of franchisability. A franchised business must, of course, be
profitable. But more than that, a franchised business must allow enough profit after a
royalty for the franchisees to earn an adequate return on their investment of time and
money. Profitability is always relative. It must be measured against investment to
provide a meaningful number. In this way, the franchise investment can be measured
against other investments of comparable risk that compete for the franchisee’s dollar.
Typically, the iFranchise Group looks for the franchisee to achieve a ROI of at least 15
percent for owner-operators, and 20 percent for area developers, by the second to third
year of operations. To see how your business measures up to this criteria, take
the iFranchise Group Acid Test.
Capital
While franchising is a low-cost means of expanding a business, it is not a “no cost”
means of expansion. A franchisor needs the capital and resources to implement a
franchise program. The resources required to initially implement a franchise program
will vary depending on the scope of the expansion plan. If a company is looking to sell
one or two franchised units, the necessary legal documentation may be completed at
costs as low as $15,000. For franchisors targeting aggressive expansion, however,
start-up costs can run $100,000 or more. And once the costs of printing, audits,
marketing, and personnel are added to the mix, a franchisor may require a budget of
$250,000 or more to reach its expansion goals.
Commitment to relationships
Strength of management
Finally, the single most important aspect contributing to the success of any franchise
program is the strength of its management. The iFranchise Group has found that the
single most common contributor to the failure of emerging franchisors is understaffing or
a lack of experience at the management level. Oftentimes, new franchisors will try to
take everything on themselves. In addition to absorbing several new jobs for which the
franchisor has little to no time, the franchisor needs to exhibit expertise in fields in which
he or she may have little or no experience: franchise marketing, lead handling, franchise
sales, ad fund management, training, and multi-unit operations management.
Source: https://www.ifranchisegroup.com/franchise-your-business/criteria-for-
franchisability
Before you decide to franchise your business, take a look at these factors that make a
business a good candidate for cloning.
In Franchise Your Business, author and franchise consultant Mark Siebert delivers the
ultimate how-to guide to employing one of the greatest growth strategies ever --
franchising. Siebert shares decades of experience, insights, and practical advice to help
grow your business exponentially through franchising while avoiding the pitfalls. In this
edited excerpt, Siebert explains the key details that reveal whether your business
concept is ripe for franchising.
In theory, any established business that can be expanded can also be franchised. But to
be successful as a franchise, a concept requires additional qualities. So what are the
criteria that set a franchisable business apart? Here are the most important:
In almost every instance, it needs to have at least one viable prototype to show that the
concept works.
It must be marketable as a business opportunity. It must appeal to prospective investors
who can readily see its potential for themselves. A franchisable business is adequately
differentiated from its competitors so that it has a genuine competitive advantage.
It needs to be "cloneable." Could someone of average competence learn to operate the
business in three months or less? Are systems in place that can accommodate rapid
growth? Are all operating procedures documented? It won't work if the business
requires the technical brilliance or artistry of the founder.
It needs to provide an adequate return on investment. In today's demanding
marketplace, if a business cannot generate a 15 to 20 percent ROI after deducting a
royalty (which typically runs between 4 and 8 percent), it is going to have difficulty
keeping franchisees happy and motivated.
It needs to be supported. It is one thing to sell franchises; it's quite another to train and
support them over the long haul. Is the management team experienced, knowledgeable,
and committed to franchisee success?
If your business meets these criteria, it may be a good candidate for franchising.
Clearly, you must start by creating a business that people will want to buy, own, and
operate. A franchise should have some quality that makes it appealing to the potential
buyer -- a "value proposition." Sometimes the value proposition is created by a
marketing campaign, sometimes by the look of an operation, and sometimes because it
is in a rapidly growing market. It can be created based on the nature of the work
involved (like the flexibility offered by a homebased business), the taste of a recipe at a
restaurant, or by pure return on investment.
Often, the value proposition is created by the nature of the prospective franchisee -- like
the appeal an optical franchise has to an optician, a sales franchise to a salesperson, or
even a pet waste removal franchise to a pet lover. Regardless of how you create your
value proposition, as a future franchisor you must develop a business that people want
to purchase. One great indicator that you have a salable business comes from the
unsolicited franchise inquiries you may receive -- even if you only get two or three a
year. While many successful franchisors never receive these unsolicited leads, for those
who do, they are a great indicator of potential franchise sales success.
A business must be differentiated from its major franchise competitors. This can come
in the form of a unique product or service, a reduced investment cost, an exclusive
marketing strategy, a different franchise structure or target markets, or any of a number
of other factors. However differentiation is achieved, it is imperative that your franchise
stands out from its competitors, or it will be difficult to succeed in today's franchise
marketplace.
Finally, in order to be salable, the franchise has to offer the prospective franchisee
something of value. In some cases, this can be as simple as the brand name and the
systems of operation. But the best franchisors will find additional ways to provide their
franchisees with ongoing value. Whether it is advertising support; initial training;
negotiated purchasing discounts; proprietary software, products, or recipes; or any of a
variety of backroom services the franchisor can provide on behalf of its franchisees, the
stronger the value proposition, the easier a franchise will be to sell.
Franchising starts with a successful concept. But not every successful concept can be
duplicated. Some businesses are too complex. Some are too regional. Some are too
regulated. So the ability to duplicate your success is vital to a franchisor with aspirations
of rapid growth.
Never was the "keep it simple" principle more important than in the franchise
environment. Your franchisees will come to you from very different backgrounds. Many
won't have the requisite skills or experience to run a business when they first start with
you. In fact, it's just this lack of experience that will bring them to your door in the first
place.
Some concepts will have significant regional variations in demand due to taste or
geography. For example, a lawn care or pool cleaning franchise will have a shorter
season in the North than in the South. Some restaurant concepts are constrained by
regional tastes. Barbecue, for example, tends to be prepared very differently from
region to region. In South Carolina, barbecue means pulled pork with a mustard-based
sauce. Try to sell that in Texas, where barbecue means beef, and you might be hanged
from the nearest mesquite tree.
Concepts with these types of adaptability constraints can still be expanded through
franchising as long as the business model can be made to work from a financial
perspective. There are numerous lawn care franchises with locations in colder climates
(Spring-Green, TruGreen, etc.) despite the shorter lawn-care season. There are
barbecue chains (Sonny's BBQ, Famous Dave's) that have expanded despite the
regionalism of their core product.
Another important factor is the degree to which the business has developed systems to
help ensure the franchisee's success. In order to be franchisable, the systems integral
to the operation of a business must be documented in a way that communicates these
systems effectively to franchisees. This form of documentation should minimally come
in the form of a user-friendly operations manual that includes policies, procedures,
forms, performance standards, compliance checklists, and business best practices.
And, for franchisors looking to grow more aggressively, this documentation will often
include formal training programs, training videos, train-the-trainer programs, and online
training programs (often referred to as learning management systems).