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STRATEGIC
SPORT COMMUNICATION
SECOND EDITION
Copyright © 2017 by Paul M. Pedersen, Pamela C. Laucella, Edward (Ted) M. Kian, and Andrea N. Geurin
Copyright © 2007 by Paul M. Pedersen, Kimberly S. Miloch, and Pamela C. Laucella
All rights reserved. Except for use in a review, the reproduction or utilization of this work in any form or by
any electronic, mechanical, or other means, now known or hereafter invented, including xerography, photo-
copying, and recording, and in any information storage and retrieval system, is forbidden without the written
permission of the publisher.
Permission notices for photos reprinted in this book from other sources can be found on page xiii.
The web addresses cited in this text were current as of May 2016, unless otherwise noted.
Senior Acquisitions Editor: Myles Schrag; Developmental Editor: Melissa J. Zavala; Senior Managing Editor:
Carly S. O’Connor; Copyeditor: Tom Tiller; Proofreader: Sarah Wiseman; Indexer: Alisha Jeddeloh; Permissions
Manager: Dalene Reeder; Graphic Designer: Joe Buck; Cover Designer: Keith Blomberg; Photograph (cover):
AP Photo/Jeff Chiu; Photo Asset Manager: Laura Fitch; Photo Production Manager: Jason Allen; Senior Art
Manager: Kelly Hendren; Associate Art Manager: Alan J. Wilborn; Illustrations: © Human Kinetics, unless
otherwise noted; Printer: Edwards Brothers Malloy
10 9 8 7 6 5 4 3 2 1
Human Kinetics
Website: www.HumanKinetics.com
United States: Human Kinetics Australia: Human Kinetics
P.O. Box 5076 57A Price Avenue
Champaign, IL 61825-5076 Lower Mitcham, South Australia 5062
800-747-4457 08 8372 0999
e-mail: info@hkusa.com e-mail: info@hkaustralia.com
iii
iv Contents
Bibliography 363
Index 395
About the Authors 407
This Page Intentionally Left Blank
Preface
T he first edition of Strategic Sport Com-
munication was published a decade
ago. Since then, the field of sport commu-
nication has witnessed a massive trans-
formation, which has brought changes of
a profound and pervasive nature. These
changes involve many facets of the field:
• Economic, as in the $5.7 billion that
ESPN paid in 12-year rights fees for
the College Football Playoff
• P romot iona l, as in t he use of
hashtags (e.g., #PyeongChang2018
and #2020Tokyo) to generate interest
in and interaction during sporting
events
• Technological, as in the use of cloud
computing for information storage,
sharing, and retrieval
• Occupational, as in the creation
of social-media jobs in the sport
industry
• Organizational, as in t he need
to address problematic behavior Organizers of the California International Marathon in Sacra-
recorded via smartphone and gone mento display an event-specific hashtag at the before-event
viral online expo.
• Inter personal, as in parasocial
opportunities for sport fans (e.g., many of
tion now differ vastly from the form they took
the over 200 million social media followers
just a few years ago.
of Cristiano Ronaldo feel a connection with
As a result, even though the first edition of this
the athlete even though for most of them that
textbook was groundbreaking at the time of its
personal relationship is only one-sided)
release, the changes transforming the field of sport
The rapidity of such changes is emphasized communication over the last few years have intro-
by the fact that the first edition of this book did duced new and unique challenges, opportunities,
not even mention a number of phenomena now issues, terms, activities, and even careers. Of
taken for granted—for example, widely used course, many aspects of communication covered
microblogging networks (e.g., Twitter), social in the first edition remain the same as, or similar
networking platforms (e.g., Facebook), smart- to, the way they were a decade ago. For instance,
phone apps (e.g., Snapchat), and now-common the elements of the Strategic Sport Communica-
terminology (e.g., GIF, selfie, meme, emoticon, tion Model (SSCM) still represent the key commu-
big data). The first edition did not even mention nication components in the sport industry today:
the use of hashtags, which, of course, are now interpersonal communication, organizational
commonplace in the sport industry. Suffice it to communication, and mass-mediated communi-
say, then, that many aspects of sport communica- cation. However, though the SSCM components
vii
viii Preface
and social media in sport (chapter 8). The third (chapter 10), and sport communication research
component is addressed by three chapters that (chapter 11). The book closes with part III, which
cover sport communication services and support addresses critical sociologi-
systems. This component includes integrated mar- cal issues (chapter 12) and
keting communication in sport (chapter 9), sport legal aspects (chapter 13) of
public relations and crisis communication in sport the field.
Acknowledgments
P aul M. Pedersen and Pamela C. Laucella offer a
special note of appreciation for Edward “Ted”
M. Kian and Andrea N. Geurin, our old friends
Kinetics (e.g., Bridget Melton, Holly Albin, Dalene
Reeder, Denise D’Urso, Abigail Gailey). We also
thank Barbara Osborne from the University of
and new co-authors for this second edition of North Carolina at Chapel Hill for accepting our
Strategic Sport Communication. Their contributions invitation to take over the legal chapter and for
as part of the authorship team are much appreci- making such a high-quality contribution to this
ated; they not only provide welcome insights but second edition.
also represent the replacement for Kimberly S. In addition, we express our gratitude for the
Miloch. Kim was a contributor to the book’s first time and contributions of numerous sport com-
edition, and her co-authorship helped make the munication practitioners, leaders, and academics
book a groundbreaking addition to the field. She who were interviewed for this second edition.
is now heavily involved with administration and Their quotes and profiles can be found throughout
leadership at Texas Woman’s University, and the the chapters. Thanks also to our colleagues and
authors of this second edition remain appreciative administrators at our respective universities—
of Kim’s vision for, and work on, the first edition. Indiana University, Indiana University–Purdue
Our friend and collaborator has been missed as University Indianapolis, Oklahoma State Uni-
a co-author. versity, and Griffith University—who provided
As a group, the authorship team of Paul, Pam, us with the time, resources, and encouragement
Ted, and Andrea expresses appreciation to the to complete this project. Finally, the following
following individuals who helped us create this family members and friends deserve a special
second edition. This textbook would not have hap- note of thanks for the sacrifices they made and
pened without the exceptional support and lead- for their patience and support during our work
ership of Myles Schrag, our acquisitions editor, on this edition: Elizabeth Brockelman, Patrick
who has been with us since the conceptualization Geurin, Dr. Mo Kian, Martie Kian, David Kian,
stages of the first edition. Our developmental Christy Kian, Hayden (the future Grand Slam
editor, Melissa Zavala, and managing editor, Carly champ) Kian, the late Kenneth Laucella, Marie
O’Connor, have also been outstanding. We are Laucella, Claudia Montgomery, Brock Pedersen,
indebted to Myles, Melissa, Carly, and the other Carlie Pedersen, Hallie Pedersen, Jennifer Peder-
dedicated editors and professionals at Human sen, Zack Pedersen, and Jeane Varone.
xi
Photo Credits
Page vii courtesy of Andrea N. Geurin Page 195 courtesy of Andrea N. Geurin
Page viii courtesy of Paul M. Pedersen Page 196 Official White House Photograph
Page ix courtesy of Frank McGrath, Pacers Sports & Page 198 courtesy of Mark Travis
Entertainment Page 203 courtesy of Paul M. Pedersen
Page 1 courtesy of Paul M. Pedersen Page 205 courtesy of Scott Bregman
Page 3 courtesy of Pamela C. Laucella Page 223 courtesy of Paul M. Pedersen
Page 5 courtesy of Paul M. Pedersen Page 226 courtesy of Ryan Wilson
Page 14 courtesy of Caleb Surly Page 231 courtesy of Paul M. Pedersen
Page 15 courtesy of Marist Sports Communication Page 233 courtesy of Matthew Peterson
Page 18 courtesy of Jeff Sikes Page 243 courtesy of Paul M. Pedersen
Page 20 courtesy of Girl Scouts, Inc. Page 245 courtesy of Paul M. Pedersen
Page 23 courtesy of Great White Shark Enterprises Page 247 courtesy of Victoria Carthew
Page 27 courtesy of UGA Sports Communications- Page 251 courtesy of Jennifer L. Pedersen
Claude Felton
Page 253 courtesy of Gail Dent
Page 33 courtesy of Paul M. Pedersen
Page 256 courtesy of Paul M. Pedersen
Page 37 courtesy of James Poling
Page 270 courtesy of Andrea N. Geurin
Page 44 courtesy of D.C. Reeves
Page 275 courtesy of Paul M. Pedersen
Page 49 courtesy of Paul M. Pedersen
Page 277 courtesy of Marie Hardin. Photographer
Page 51 courtesy of Jerry McKenna, Sculptor;
John Beale.
Michael & Susan Bennett, Photographers
Page 281 © Christopher Dodge - Fotolia
Page 63 courtesy of Paul M. Pedersen
Page 289 courtesy of Paul M. Pedersen
Page 68 courtesy of Jim Lefko
Page 292 courtesy of Paul M. Pedersen
Page 75 courtesy of Paul M. Pedersen
Page 301 courtesy of Paul M. Pedersen
Page 77 courtesy of Paul M. Pedersen
Page 304 courtesy of Polina Osherov
Page 79 courtesy of Great White Shark Enterprises
Page 81 courtesy of Paul M. Pedersen Page 309 courtesy of Paul M. Pedersen
Page 84 courtesy of Paul M. Pedersen Page 311 courtesy of Paul M. Pedersen
Page 90 courtesy of Paul M. Pedersen Page 313 courtesy of Katie Parish. Photographer
Nick Woodruff.
Page 93 courtesy of Paul M. Pedersen
Page 319 courtesy of Paul M. Pedersen
Page 100 courtesy of Cy Cyr
Page 322 courtesy of Andrea N. Geurin
Page 107 courtesy of Paul M. Pedersen
Page 327 courtesy of Paul M. Pedersen
Page 109 courtesy of the Arizona Diamondbacks
Page 328 courtesy of Andrea N. Geurin
Page 117 courtesy of Andrea Geurin
Page 120 courtesy of Paul M. Pedersen Page 331 courtesy of Paul M. Pedersen
Page 130 courtesy of Lauren Burns Page 336 courtesy of Pac-12 Networks
Page 135 courtesy of Paul M. Pedersen Page 341 courtesy of Paul M. Pedersen
Page 137 courtesy of Jessica Hoffman, Pacers Sports Page 343 courtesy of Paul M. Pedersen
& Entertainment Page 347 courtesy of Paul M. Pedersen
Page 152 courtesy of the Arizona Diamondbacks Page 352 courtesy of Paul M. Pedersen
Page 164 courtesy of Judit Szèkely Page 358 courtesy of Nakia Newman
Page 169 courtesy of Paul M. Pedersen Page 408 (left) courtesy of Jennifer L. Pedersen
Page 171 courtesy of Mark Schlabach and ESPN Page 408 (right) courtesy of Pamela C. Laucella
Page 176 courtesy of Paul M. Pedersen Page 409 (left) courtesy of Oklahoma State University
Page 188 courtesy of Paul M. Pedersen Page 409 (right) courtesy of Andrea N. Geurin
xiii
This Page Intentionally Left Blank
PART I
Introducing Sport
Communication
S
port is a dynamic, multibillion-dollar industry whose popularity spans the
globe. From neighborhood pickup games to intercollegiate athletics to the
Olympic Games, sport captivates audiences and transcends borders. As
a result, it is experiencing tremendous growth at all levels. This growth, in turn,
has increased the need for individuals who are well versed in communication,
and the discipline of sport communication has emerged as an integral area in
the overall field of sport management. In that context, this textbook defines the
evolving field of sport communication; its role in sport management, journalism,
and communication; and its status as a stand-alone discipline. More specifically,
the book outlines the nature and scope of the discipline as illustrated by the
Strategic Sport Communication Model (SSCM).
Chapter 1 introduces you to the sport industry and the field of sport com-
munication. It begins by examining the industry, the growth and segments
of this broad field, and the specific places that sport management and sport
communication occupy in the sport industry. Because sport-industry careers are
founded on education, the chapter emphasizes the study of sport communica-
tion; it also addresses the content areas, programs, and options available to
students who are interested in learning about the field.
The quest to understand and appreciate the complexity of sport communi-
cation begins with gaining knowledge of the field’s career options. To this end,
chapter 2 details careers in five distinct segments: management, mass media
(e.g., print, electronic, visual), support services (e.g., advertising, public relations),
entertainment (e.g., video gaming, movies, music), and ancillary opportunities.
This chapter provides you with the keys for entering the field, including self-
evaluation, education, networking, experiential learning, and the job search. With
a clear understanding of the available opportunities and suggestions for pursuing
them, you will have a strong foundation on which to expand your knowledge
1
2 Part I
and your educational endeavors. The chapter concludes by describing steps that
you can take to increase your marketability as a sport communicator, as well as
listings of professional organizations that can help you do so.
Chapter 3 covers key historical developments and the growth of sport com-
munication from the 19th century to the present. It discusses sport coverage
in newspapers, magazines, radio, television, and emerging technologies, as
well as the ways in which the sport media interact with other key entities in the
field. Examining the field’s historical development enables you to fully under-
stand sport communication’s skyrocketing growth, the full scope of how the
key changes have occurred, and the opportunities in this expansive and still-
burgeoning field. Therefore, this chapter explores how both technology and
pioneers in sport communication—such as Grantland Rice, Mel Allen, Roone
Arledge, Mary Garber, and Pete Rozelle—have contributed to the founding of
the field as a powerful cultural force. By understanding sport communication’s
history, you can better understand current trends in the field, as well as the vast
opportunities it offers to you.
CHAPTER 1
Study of
Sport Communication
Revolutionary Change, Abundant Opportunities
LEARNING OBJECTIVES
• To become aware of the magnitude, finances, growth, and segments
of the sport industry
• To learn about the role of sport communication in the sport industry
• To consider the academic aspects of sport management and sport
communication
• To learn about the educational programs available in sport communica-
tion
• To understand the variety and prevalence of sport communication
courses offered in both undergraduate and graduate settings
3
4 Strategic Sport Communication
KEY TERMS
sport administration sport leadership
sport communication sport management
sport journalism sport media
5
sophomore year, but it was clear that I wasn’t at graduate degree, something major metropolitan
the best school for that career.” media outlets the size of the Daily Oklahoman
After using basic Google searches to educate and NewsOK.com rarely do. A few months after
himself about potential sport communication graduating from OSU, and while continuing to
programs, Slater decided to attend Oklahoma improve on his skills at the Daily Oklahoman,
State University (OSU) in order to major in sports Slater was promoted to beat reporter for the
media. There, he took multiple courses that Thunder. “Anthony worked really hard and did so
provided him with theoretical and content knowl- well for us that we did not want to lose him and
edge about the sport communication industry he kept earning promotions,” Sherman said. “He
and its various professions (by the way, the larg- definitely was on the fast-track more than most
est of those courses assigned the first edition of in this field. But he earned that job as Thunder
this very textbook). “You could tell shortly after beat writer and was the best candidate for the
Slater got here that this guy was going to be a opening. Nothing was given to him.”
star,” said retired Oklahoma sports media profes- In this job, Slater writes all types of basketball
sor and baseball historian Mike Sowell. “He had articles, including game stories and previews,
lots of talent, but he also exhibited a great work player features, statistical analyses, breaking-
ethic and a desire to get better.” Slater also took news stories, player transaction reports, and
practitioner courses, such as electronic sports game-film breakdowns. He also does regular
reporting and sportswriting, along with other podcasts, shoots video with his phone at
courses covering mass communication theory coaches’ press conferences, goes on camera
and skills. “It was beneficial to major in sports to discuss the Thunder for videos uploaded to
media, because the classes centered on stuff that NewsOKSports.com, blogs regularly for that
you need in the future sports environment,” he same site, and maintains an active presence on
said. “Sometimes there can be a stigma on sports multiple forms of social media, particularly Twit-
that it’s not real journalism, but the professors ter. “Today,” he said, “if you are a beat writer any-
at OSU understood the significance, because where, you are essentially a multimedia reporter,
they all worked in the field. They also brought in because that’s where the industry has gone at
great guest speakers from the profession. It was any major paper or Internet site. My advice to
good to have that specific major in a sportcentric students who want to break into this field is to
environment.” do anything and everything. Accept any assign-
Even more important to his career ascension ment. Do as much work as you can, even if the
were the experiences that Slater found outside of direct payoff isn’t obvious. Keep doing stuff.
the classroom. He excelled at the OSU indepen- Keep getting your name out there and gaining
dent student newspaper, the Daily O’Collegian experience, whether it be in the classroom or
(or O’Colly), where he worked his way up in roles student media. That is the best way to improve
such as football beat reporter, co-sports editor, your skills and reputation among others, which
and eventually sports editor. Along the way, he is what leads to jobs.” Slater acknowledges he
spent a summer earning college credit while has a great job and reached a level within the
working as an unpaid sport intern for the sports industry at a young age that most in the indus-
department at the Daily Oklahoman in Oklahoma try never reach at all. However, he promises to
City. Mike Sherman, sports editor for both the continue to work hard, while improving on his
Daily Oklahoman and NewsOKSports.com, said skillset. “I guess my ultimate dream is to be an
that his staff liked Slater’s writing and work ethic NBA national reporter who covers the whole
enough to keep him on as a fall intern when he league,” said Slater, who has already appeared
returned to the Oklahoma State campus in Still- on NBA TV as a league expert. “I know there
water for classes—and then to hire him as a web are only a few of those jobs, but I think I can get
editor and blogger before he finished his under- there eventually.”
6
Study of Sport Communication 7
complications in mind, Plunkett Research (“Sports • follow and occasionally interact with favorite
Industry Overview,” 2014, para. 2) surmised that athletes and teams, beat reporters, and other
“the sports industry is so complex, including ticket fans through social media; and
sales, licensed products, sports video games, col- • do all of this while playing sport video games
lectibles, sporting goods, sports-related advertis- and changing their fantasy-sport team lineups
ing, endorsement income, stadium naming fees via their smartphones.
and facilities income, that it’s difficult to put an
all-encompassing figure on annual revenue.” Despite this impressive array of changes,
It should not be surprising, then, that the sport however, the growth in sport coverage is best
industry offers ample job opportunities. In fact, indicated by the dramatic growth in sport tele-
according to the U.S. Bureau of Labor Statistics, vision contracts, which have largely fueled the
career opportunities in sport are projected to growth of the professional and major-college
increase by nearly 13 percent between 2010 and sport industries in the United States. Indeed, the
2020, thus accounting for more than 340,000 highest levels of sport in the country now com-
new U.S. jobs in the process (Lockard & Wolf, mand mind-boggling media rights fees. Nothing
2012). To meet this demand, the industry will better exemplifies the popularity and financial
need qualified professionals, which translates to magnitude of sport in the United States than the
opportunities for students who hold a degree from National Football League (NFL), which collected
a good sport communication or sport manage- just under $7 billion in 2015 from CBS, DirecTV,
ment program. ESPN, Fox, and NBC through its new and ongoing
television contracts (Katowitz, 2014). The NFL’s
TELEVISION CONTRACTS latest deal with DirecTV for its Sunday Ticket
package, announced in 2014, was worth 50 per-
AND GROWTH IN SPORT cent more (rising to $1.5 billion annually) than
FRANCHISE VALUES the previous deal negotiated just five years earlier
(Katowitz, 2014). Indeed, in a time of declining
Sport communication is a major reason for the ratings for most television programs amid the vast
rapid growth of the sport industry, as evidenced array of media-consumption choices, NFL ratings
by the huge media-rights contracts that reflect the keep rising annually. Through early 2015, Super
popularity and value of the Olympic games, the Bowls accounted for the 22 most-watched telecasts
most popular professional team-sport leagues, in U.S. history, with the most recent games being
and revenue-producing intercollegiate sports. the highest rated. Further, during the fall of 2014,
Since the advent of the World Wide Web in the regular-season NFL games accounted for the 18
late 20th century and the social media revolution most-watched television programs in the United
of the early 21st century, sport media content States (Kondolojy, 2014; Smith, 2015).
has become available to consumers at all times Accordingly, the net values of NFL franchises
through a variety of platforms. In the United (as well as other major sport teams) have risen
States, for example, sport fans can considerably in recent years. In 2015, Forbes
• stream live video of a lower-level sporting (Badenhausen, 2015) considered the Dallas
event halfway across the world; Cowboys to be the most valuable NFL franchise,
with an estimated worth of $3.2 billion. How-
• choose from dozens of all-sport stations avail- ever, Dallas is not the most valuable sport team
able through high-definition video packages; in the world. Per Badenhausen, the Spain-based
• listen to sports-talk programs and play-by- soccer franchise Real Madrid is worth slightly
play sport coverage from across the country more ($3.26 billion). Furthermore, Badenhausen
by means of satellite and Internet radio; (para. 4) added that in 2015 the average value of
• read about any major sport or team at any the 50 most valuable sports teams in the world
time through traditional media (e.g., news- was $1.75 billion—a 31 percent increase over the
paper, magazine) or online sources; previous year. In addition, an examination of
8 Strategic Sport Communication
sport franchise valuation reports by Forbes over sions. In recent years, the nonprofit NCAA has
the past two decades underlines the rapid and received as much as 90 percent of its revenue
seemingly unending growth in the value of sport from contracts to televise its three-week Divi-
as a commodity. sion I men’s basketball tournament (i.e., March
The size of the sport industry is determined in Madness). In 2010, the NCAA wisely pulled out
large part by sport communication, whether in of an existing 11-year, $6 billion deal with CBS
the form of a sport broadcaster’s commentary, an to televise March Madness, quickly renegotiating
advertiser’s promotional message, or a discussion with CBS and Time Warner to strike a deal worth
at the water cooler about a heated rivalry game. $10.8 billion over 14 years (O’Toole, 2010).
Like the NFL, other U.S. professional sport leagues The growth of the NCAA is a direct result of
have reaped ample financial rewards from recent the outstanding expansion exhibited by many of
television-rights deals and increases in general its more than 1,200 members. At the top of the
media exposure. The National Basketball Associa- charts stands Ohio State University, which not
tion (NBA), for example, renegotiated its televi- only fields the most athletic teams (39) involving
sion deals with ESPN and Turner Sports in 2014 the most athletes (nearly 1,100) but also boasts
for an annual total of $2.7 billion, which consti- the athletic program ranked as the most profitable
tutes an increase of 186 percent over the league’s in all of college sport (as of 2013) after account-
previous contracts with the same two partners. ing for subsidies and expenses (Kirk, 2014). The
This deal followed the 2014 purchase of the NBA’s Ohio State football program alone—which won
Los Angeles Clippers franchise by former Micro- the national championship in the first year of
soft CEO Steve Ballmer for $2 billion, which, the NCAA Division I College Football Playoff in
along with the new television contracts, raised 2014—is estimated to be worth more than $1.1
the average value of NBA teams by an estimated billion (Diamond, 2015). For the 2014 calendar
72 percent in just one year (Rovell, 2015). year, the Ohio State athletics department gener-
ESPN sport business expert Darren Rovell ated revenues of just over $145 million through
(2014) explained some of the reasons for increases sources such as merchandise royalties, ticket sales,
in sport television-rights deals: “While most direct contributions, advertising, and television
other forms of television are commonly watched and radio rights fees.
on demand or DVR’d, allowing viewers to fast- Even so, according to a USA Today database,
forward through commercials, sports program- four schools ranked ahead of the Buckeyes in
ming is one of the few sectors remaining in total athletics revenue for 2014 (“NCAA Finances,”
which watching live is crucial for most audiences. 2015):
Consider this: More than 99 percent of ESPN’s
content is consumed live. As we are starting to 1. University of Oregon ($196 million)
move away from television and on to other ways 2. University of Texas at Austin ($161 million)
to watch—tablet, mobile—this equation hasn’t 3. University of Michigan ($158 million)
changed. . . . [In contrast, the] rest of the TV world 4. University of Alabama ($153 million)
outside of sports is proving harder and harder to
monetize” (para. 6). This distinction provides yet More generally, 25 athletics programs gener-
another rationale for students who seek a career ated revenues of at least $95 million in 2014,
in sport to study sport communication, as well as highlighted by 10 programs from the Southeast-
the economics of the sport industry. ern Conference (SEC) and 7 from the Big Ten
Professional sport is not the only segment of Conference, the latter of which included Michi-
the sport industry that is growing; intercollegiate gan (ranked number 3 nationally), Ohio State
sport is also increasing in size, influence, and (No. 5), and Wisconsin (No. 8). Furthermore, all
revenues. The 100-year-old National Collegiate athletic programs in the Power Five conferences
Athletic Association has grown into an institution of the NCAA’s Division I Football Bowl Subdi-
that encompasses more than 450,000 students vision—that is, the Atlantic Coast, Big Ten, Big
in athletic competition, 89 men’s and women’s 12, Pac-12, and Southeastern conferences—are
championships, 23 sports, and three major divi- expected to receive close to, or more than, $40
Study of Sport Communication 9
million annually from their respective confer- model (Pedersen, 2013), which is discussed in
ences by 2020. Most of that revenue comes from detail in chapter 4, but we begin here by examin-
television contracts, all of which are negotiated ing segmentation models used for the entire sport
primarily at the conference level for revenue- industry. Given the industry’s complexity, it may
producing, major-college athletics programs (with come as no surprise that it has been segmented
the exception of Notre Dame, which has its own in multiple ways. For example, the Sport Manage-
exclusive national television contract with NBC ment Program Standards and Review Protocol
for football). Revenues distributed evenly to each (2000) segmented the industry according to 10
SEC school in 2014 doubled the allotment that areas of academic content: sociocultural dimen-
had been awarded to each just five years earlier sions, management and leadership in sport, ethics
in 2009 (Solomon, 2014). in sport management, sport marketing, communi-
It has been even more costly to obtain U.S. cation in sport, budget and finance in sport, legal
broadcast rights to the Olympic Games. NBC aspects of sport, sport economics, governance in
Universal paid the International Olympic Com- sport, and field experiences in sport management.
mittee (IOC) $4.4 billion for the right to televise Among other segmentation models, some of
four Olympic Games from 2014 through 2020, the most widely accepted were developed in part
including two of the always-popular Summer by sport management professors. For instance,
Games and two of the lesser-watched Winter Pitts, Fielding, and Miller (1994) authored one
Games. Then, in just the first year of that deal, of the first—and still most used—segmentation
NBC Universal agreed to pay the IOC $7.8 billion models for sport. Their model segments the indus-
for U.S. multimedia rights for the six Summer and try according to product and buyer type, which
Winter Games from 2022 to 2032 (Sandomir, results in three main segments: sport performance
2014). As noted by The New York Times sport media (e.g., amateur and professional athletics, sport
reporter Richard Sandomir, NBC made the deal businesses, membership-supported sport organi-
partly because it was unsure of what the future zations, fitness and sport firms), sport production
holds in technological advances: “The agreement (e.g., outfitting products, performance production
. . . captures just how technologically frenetic products), and sport promotion (e.g., promotional
the media landscape is. Once, such deals had to merchandising and events, media relations,
contemplate only television, but smartphones and sponsorship, endorsement). The next influential
tablets have become an increasingly large segment segmentation model came from Meek (1997),
of the viewing audience, and no one can guess an economist who segmented the sport industry
how people will watch sports in 2032. The new into three sectors consisting of sport entertain-
Olympic contract acknowledges this, stipulating ment (e.g., events, teams, participants, associ-
that NBC will have the exclusive rights to broad- ated spending), sport products and services (e.g.,
cast the Games on whatever technology emerges design, testing, manufacturing, distribution), and
between now and then” (2014, para. 3). sport support organizations (e.g., leagues, law
When contemplating these huge financial fig- firms, marketing organizations).
ures, it is easy to forget that deals for sport media In another model, Mullin, Hardy, and Sutton
rights constitute just one part of sport communi- (2014) noted that market segments are formed
cation, which, in turn, is just one segment of the largely on the basis of consumer wants and desires
greater sport industry. Let’s now take a look at and that the four bases commonly used to deter-
various ways of segmenting the industry. mine segmentation by marketers are consumers’
state of being (e.g., their demographic character-
SEGMENTATION OF THE istics), consumers’ state of mind, product benefits,
and product usage. Finally, the sport-activity
SPORT INDUSTRY model developed by Eschenfelder and Li (2007)
Because of its enormous size and scope, the sport is based on the concept that sport’s uniqueness—
industry is best understood when its various com- as distinguished from other industries—lies in
ponents are categorized into segments. Of course, the games or events themselves. In this model,
sport communication has its own segmentation therefore, the sport-producing sector serves as the
10 Strategic Sport Communication
industry’s core. In each of these segments, a vital directing, controlling, budgeting, leading, and
role is played by communication, ranging from evaluating within the context of an organization
employee interactions in a sporting goods firm or department whose primary product or service is
to broadcasts of a fishing tournament through related to sport and/or physical activity” (p. 33). In
the mass media. another example, Pitts and Stotlar (2013) defined
sport management as “the study and practice of
ROLE OF COMMUNICATION all people, activities, businesses, or organizations
involved in producing, facilitating, promoting, or
IN THE SPORT INDUSTRY organizing any sport-related business or product”
(p. 3). This definition incorporates the aspect of
Each segmentation model illustrates the vital
sport management education.
role that sport communication plays in the sport
The rapid expansion of the sport industry over
industry. For example, Meek’s (1997) model
the past three decades has increased the demand
includes the media (e.g., television, radio, Inter-
for trained and educated individuals to manage
net, publications) in sport entertainment, his
and promote the increasingly sophisticated
model’s first primary sector, and Eschenfelder
operations that characterize the field (Pedersen
and Li’s (2007) sport-activity model addresses
& Thibault, 2014; Stier, 2001). Today, this train-
sport media (e.g., television, radio and cable net-
ing and education are found most often in sport
works, magazines and other periodicals) as one
management programs. Before the explosion of
of its six subsectors. Beyond sport media, sport
such programs in the late 1980s, there were few
communication also includes interpersonal and
opportunities to pursue a major in sport manage-
small-group communication, organizational
ment or sport administration: “Early on, sport
communication in sport, sport public relations,
managers learned from hands-on experiences
and other components of the field not categorized
gained in the industry. However, as the sport
in the models, such as sport advertising.
industry became more complex, there was a need
This attention to communication is appropri-
to train sport managers in a more formal fashion.
ate, because sport communication plays a vital
From this need emerged the formal study of sport
role in the management of sport. Without it,
management” (Crosset & Hums, 2005, pp. 15–16).
professionals would be unable to set strategy,
After higher education administrators realized the
advertisers would be unable to promote products
demand for trained individuals and recognized
and services, and members of the media would
sport management as a valid career path, they
be unable to cover sport. Clearly, then, sport
worked to put together academic majors and
communication is vital to the continued health
degrees in sport management in order to keep up
and growth of the sport industry, and, for the
with the phenomenal growth of the sport industry
most part, these vital skills are learned through
(Pedersen & Schneider, 2003).
academic study and training.
The first sport management program was initi-
ated in 1966 at Ohio University (Mason & Paul,
STUDY OF SPORT 1988). Additional programs began to emerge in
MANAGEMENT the late 1960s, and over the next 15 years the
number of programs approached 100. However, as
Before examining the study of sport communica- noted by sport management scholars Parkhouse
tion, we look first at the academic field of sport and Pitts (2001), “The significant proliferation in
management. This discipline, which is also an curricular development was not observed until
academic major, is often referred to by multiple the mid-1980s” (p. 5). Since then, sport manage-
interchangeable names: sport management, ment offerings have exploded. By 2016, according
sport administration, and occasionally sport to the North American Society for Sport Manage-
leadership (Kian, Pedersen, & Vincent, 2008). ment website, there were 478 different institutions
Sport management has also been defined in differ- of higher learning in the United States alone offer-
ent ways. For example, DeSensi, Kelley, Blanton, ing a sport management (or related) program at
and Beitel (1990) described it as “any combina- some level, including 403 undergraduate sport
tion of skills related to planning, organizing, management (or related) programs, 229 master’s
Study of Sport Communication 11
programs, and 34 doctoral programs (“Sport at the high school level. Furthermore, many
Management Programs: United States,” 2016). traditional and online universities now allow
Sport management programs and courses are students to earn a degree in sport management at
also now offered around the world, especially in the undergraduate or master’s level either partially
Australia, Canada, China, France, Greece, Italy, or entirely through the Internet (i.e., through
Japan, New Zealand, Portugal, South Africa, distance learning).
Switzerland, and the United Kingdom. Some
programs are quite small, with only a few stu-
dents and a professor or two; others are very STUDY OF SPORT
large, with hundreds of students and many
professors. Amid this variety, there appears to
COMMUNICATION
be nearly infinite potential for growth in sport- The study of sport management includes many
management degree offerings at the under- content areas. Sport management programs are
graduate, master’s, and doctoral levels. structured in various ways but typically include
One example of this growth can be seen courses in sport marketing, sport finance, legal
in Brock University in the Niagara region of aspects of sport, management and organizational
Ontario, Canada. Started in 1996, the univer- behavior of sport, sport governance, sport facility
sity’s four-year undergraduate program in sport management, event management, sociocultural
management now includes more than 600 aspects of sport, and a variety of other topics. The
students, 11 faculty members, and more than careers associated with these courses are discussed
50 courses in various areas of specialization in chapter 2, and they all involve aspects of sport
(e.g., management principles and practices, communication. As covered in chapter 4, sport
sport marketing and sponsorship, social issues communication is a process by which people—
in sport, sport industry applications, sport in sport, in a sport setting, or through a sport
policy and law, facility and event management, endeavor—share symbols as they create meaning
and sport finance and economics). The under- through interaction. Therefore, it plays a role in
graduate program also provides students with a all areas of sport management.
number of experiential learning opportunities As a result, as Brad Schultz wrote in Sports
throughout their studies. Moreover, entrance Media: Reporting, Producing, and Planning (2005,
into the program is highly competitive—the p. xvi), “the study of sports media is important,
program receives more than 1,000 applications both in a theoretical and [a] practical perspec-
annually for approximately 150 spots, per Brock tive.” Although Schultz’s focus is specific to the
University Sport Management Professor and sport media (e.g., television, radio, newspaper,
program head Dr. Lucie Thibault, who provided Internet), his statement also applies to sport
all of this information. communication more generally. Studying this
In addition to traditional undergraduate and field helps people understand and appreciate the
graduate sport management programs such as vital role that sport communication plays in all
those at Brock, students can also gain an intro- sport organizations. If you are a sport manage-
duction to the sport industry through other pro- ment or sport business major, then you are likely
grams. For example, the Massachusetts Institute required to take at least one sport communication
of Technology (MIT) takes an interdisciplinary class. If you do not have one of these majors,
approach to the study of sport. MIT’s Center you can still take sport communication classes
for Sports Innovation was launched in 1999 as in programs that specialize in sport media and
an opportunity for undergraduate and gradu- sport journalism. Furthermore, many commu-
ate students to learn about the development nication, journalism, and media programs offer
of sport technology and products; it has since at least one sport-focused communication class,
grown and been renamed as Sports Technology and some offer entire programs in this area; in
and Education @ MIT (STE@M). In addition, fact, sport communication courses and programs
dozens of sport management programs are now may be housed in various departments, such as
offered at two-year institutions, and some basic business, education, kinesiology, journalism, or
sport management courses are even offered telecommunications.
12 Strategic Sport Communication
Overall, courses and programs in sport com- This flexibility is exemplified by the best sport
munication have increased along with the growth communication professionals, even if they were
in the study of sport management. The expansion trained to focus on just one medium. For example,
of sport communication studies can be attributed you may know ESPN personality Jemele Hill as
both to the increase in sport coverage and to the a co-host of the television show His & Hers and
demand for skilled sport management profession- for her frequent appearances on ESPN’s First Take.
als. As noted by Gillentine and Crow (2014), sport Hill’s background and initial training, however,
organizations and teams need communication focused almost entirely on print journalism,
in order to survive. In turn, the growth of the beginning with her time as an undergraduate
sport communication segment of the industry student at Michigan State University and extend-
has naturally prompted an increase in sport com- ing well into her career in reporting positions for
munication offerings. the Raleigh News & Observer, Detroit Free Press, and
Orlando Sentinel. These days, however, ESPN does
not hire top reporters only to write; as Hill sees
PREPARING FOR A it, this demand for adaptability has been a good
CAREER IN SPORT thing for her:
the Curley Center was Doug Anderson, former communication courses; and (3) developing
dean of the Penn State College of Communica- skills through experiential classes and practical
tions and a former newspaper sports editor. experiences. These approaches are detailed in the
In addition, the college’s current dean, Marie following subsections.
Hardin, directed research for the Curley Center
and is among the world’s most prolific sport com-
munication scholars. With support from these Majoring in Sport Communication
two individuals and others, the success of sport An academic program focused on sport com-
journalism at Penn State refutes the negative munication provides the most courses and
stigma sometimes attached to sport journalism opportunities for practical experiences that help
or sport communication as a “toy department” students learn about and enter the field. “I believe
of the newsroom or of higher education (Billings, sport communication deserves its own program
2011; Wanta, 2006). because the positions it entails are becoming more
In the same year that Penn State launched the expansive,” noted John Koluder, director of public
Curley Center, the University of Maryland created relations for the Indy Eleven professional soccer
the Shirley Povich Chair in Sports Journalism, team. At institutions that offer such opportunities,
which is named after the late Washington Post majoring in a discipline such as sport commu-
sport columnist. More generally, over the last 15 nication, sport media, or sport journalism is an
years, sport communication programs, majors, obvious choice for students who wish to pursue
and courses have been steadily introduced at academic study in sport communication.
institutions of higher learning. As Wordsman A number of sport management programs offer
(2014) surmised in the American Journalism Review, an undergraduate major or a distinct track in
“Thanks to a boom in the business of sports, sport communication, including those at Drexel
sports journalism is one of the fastest-growing University, Elizabeth City State University, Ithaca
areas of media today, bucking a general downsiz- College, Mississippi State University, New York
ing trend prevalent in much of the news industry. University, the University of North Alabama, and
. . . [S]chools have been responding by adding all Winston-Salem State University. More generally,
kinds of courses” (para. 18). although most sport management programs do
In the United States, current offerings allow not offer a major or specialized track in sport
many students either to take sport communica- communication, nationally approved sport
tion classes in a sport management program management programs (and those seeking such
or to major in a specific sport communication standing) must still emphasize communication
program. The particular way in which one goes skills and offer sport communication courses. As
about securing this education is not as important a result, nearly every large undergraduate program
as the fact that one takes sport communication in sport management offers at least one course
courses and—most important—acquires practical in sport communication (e.g., sport media, sport
experience. In the words of sport broadcaster and public relations). For example, the sport manage-
educator Ted Hedrick, “Absorb all the education ment program at Indiana University includes a
possible, and be aggressive in pursuit of on-the- number of sport communication offerings, such
job training along the way” (2000, p. 22). as introductory, issues-based, and sport public
relations courses. In addition, students who wish
Options at the Undergraduate to focus exclusively on sport media can pursue
their interests through courses offered by the
Level university’s media school.
Undergraduate students can take any of three The standards for sport management programs
distinct avenues to learn more about sport com- were developed by two academic associations—
munication: (1) majoring in sport communica- the National Association for Sport and Physical
tion or completing a sport communication track Education (NASPE) and the North American
(concentration) while majoring in a closely Society for Sport Management (NASSM)—which
related field; (2) enrolling in individual sport- worked together to launch the Commission
14 Strategic Sport Communication
Taking Individual Sport Communication for students who complete the following three
Courses courses: sport communication, ethical issues
and sport communication, and sport marketing
For students whose institutions of higher educa- and advertising. The breakout box provides other
tion do not offer sport communication or sport examples of individual sport communication
management programs, another option is to courses.
take individual sport communication courses.
Some of these courses are offered as electives, Additional Courses and Practical
whereas others can lead to either a certification Experience
or a minor in sport communication. For exam-
ple, the University of North Carolina at Chapel Although students can learn about sport com-
Hill offers a certificate in sport communication munication through a variety of majors, it is also
16 Strategic Sport Communication
vital for them to engage in other “coursework Murray, 2014). This finding indicates the contin-
or volunteer or work experience that helps in ued relevance of advice given a bit earlier in the
understanding the fundamentals of public rela- field’s history by Anderson (1994), who empha-
tions, communications, marketing, advertising, sized the importance of learning how to write
and journalism. Public speaking skills, writing and describe events with correct grammar and
skills, and knowledge of TV/video production accuracy: “Students interested in careers in sports
and computer technology are a must for all future reporting must realize that masterful use of the
sport communications professionals” (McGowan language and knowledge of style are as important
& Bouris, 2005, p. 355). More specifically, a recent on sports pages as on page one” (p. 13).
survey found that newspaper sports editors and Anderson (1994) added that a sport jour-
television sports directors were both most likely nalist also needs “a working knowledge of the
to rank writing as the number one skill needed for sport being covered” (p. 14). Similarly, veteran
a career in either medium (Ketterer, McGuire, & sportswriter and current professor Joe Gisondi
(2010) emphasized that “good writing comes developing skills and expertise, effective educa-
from solid reporting. . . . If writing about a game tion for sport communication must also involve
were as simple as showing up and watching, internship, practicum, and volunteer experiences.
anybody could do it. You need to understand the As McGowan and Bouris (2005) explained, “It is
context of the event, know the key participants, no longer acceptable to enter the sports commu-
and have some idea of what makes today’s game nications field, even as an intern, without some
unique—all before you even arrive” (pp. 9–10). practical, first-hand experience” (p. 355).
High-quality writing is also of paramount impor-
tance for a successful career in sport public rela- Options at the Graduate Level
tions (Stoldt, Dittmore, & Branvold, 2012). Although fewer programs are available in sport
In addition to taking multiple writing courses, management or sport communication at the
many industry professionals recommend that graduate level than at the undergraduate level,
sport communication students learn another prospective graduate students still have options.
language and gain knowledge of other fields The first option is to pursue a master’s degree or
related to the sport industry. One professional doctorate in sport communication; at this point,
who regularly gave such advice was legendary however, the United States is home to few master’s
sport columnist and television commentator Bud programs and no doctoral programs in the field.
Collins, who passed away at the age of 86 in 2016. The second option—and one that is currently
Collins’ route to the top was anything but direct. more available—is to pursue a concentration
His first jobs in the field included positions as or emphasis in sport communication within
sports editor of a small-town weekly newspaper the study of another discipline (e.g., journal-
in Ohio and with his college newspaper. He was ism, sport management). The third option is to
pursuing a graduate degree in public relations take sport communication courses as electives
from Boston University when he joined the staff while pursuing a degree in another field or con-
of the Boston Herald newspaper for $60 per week. centration. For example, it would be difficult to
Collins, who was one of the first journalists to find a high-quality master’s program in sport
successfully transition from a top print-focused management that did not offer at least one sport
reporter to a television commentator, offered communication course.
sound advice for people wanting to break into
the business: “Learn Spanish. . . . [It is] helpful
in communicating comfortably with the growing Master’s Programs
number of Hispanic athletes. Study business/ Over the last two decades, the study of sport
finance and some law. Writing sports is much management and the study of sport communica-
more than covering games” (quoted in Glatzer, tion at the graduate level have increased, though
2006, para. 9). Collins’ sentiments were seconded not as quickly with regard to programs devoted
by veteran sportswriter Joanne C. Gerstner, who specifically to sport communication. As noted
has taught sport communication at multiple earlier, most sport management programs include
universities and currently serves as sport jour- at least one sport communication course, and
nalist in residence at Michigan State University: several programs offer multiple courses. In addi-
“Some of the athletes on your team may not speak tion, some are one-year programs, whereas others
English, so knowing another language or two require a two-year commitment. Some require
is very helpful” (Joanne C. Gerstner, personal a thesis, but others do not. Most are traditional
communication). programs featuring in-class lectures, but a few are
Any educational program in sport commu- delivered either partially or fully online. Some
nication must provide opportunities for skill require at least one internship experience, while
development. The chapters that follow address others do not. Finally, some serve full-time stu-
skills in such areas as interpersonal relationships, dents, whereas others are geared toward working
organizational communication, and oral and students.
written communication. Although formal edu- One example of a graduate program focused
cation and textbooks provide the framework for on sport communication is the global sport
PROFILE OF A SPORT COMMUNICATOR
18
decided to pursue a career in the tennis industry. a communications gig, and that newspaper
There are few full-time, traditional reporting jobs background has always served me well. Most of
for exclusively covering tennis, but his reporting the other skills, though—website design, Pho-
experience and writing samples helped him toshop, marketing—I learned on my own and
quickly land a communication job in one of the adapted, or I just couldn’t do my job. I sometimes
USTA’s 17 regional offices, even though he had miss working for newspapers, because I enjoyed
no experience in public relations. The job gave the intensity and the deadline-driven environ-
Sikes the opportunity to gain new experiences ment. The goal of finishing what felt like this big
and develop new skills. In his newspaper work, group project each and every day was fun and
his skill set had been somewhat limited—he the time in those newsrooms taught me a lot
had written, reported, copyedited, and done a about writing and reporting, what news value is,
little page design. With the USTA, in contrast, and to look at all sides objectively. Those things
his job duties and skill set encompass a much are still essential to what I do.”
wider range: Like many probable readers of this book, Sikes
• Sport reporting and sportswriting grew up a huge fan of most sports and many
• Public and media relations athletes. His fandom ebbed while he worked
in traditional media but has since returned in a
• Membership promotions more mature form now that he works in market-
• Press releases ing, communication, and media relations. “When
• Website design, content creation, and main- you are a newspaper sportswriter, you just can’t
tenance be a fan . . . [because you] have to always remain
objective and impartial,” he said. “Now, I can still
• Graphic design
be a fan of and enthusiastic about my subjects,
• Professional social media use (e.g., Twitter, although I’d never exhibit that when working
Instagram, YouTube, Facebook, Vine) in a media or event setting. As a reporter, you
• Creative marketing operations have to suppress that feeling and learn to look
• Brochures, flyers, collateral pieces at all sides. It’s a bit different now with my job,
as I can actively root for American players’ doing
• Photography well. Their success is integral to what we try to
• Video filming, editing, and production promote at the USTA.”
• Blogging As an example of this shift, Sikes mentions his
enduring friendship with two-time Grand Slam
• Obtaining sponsorships (in-kind and cash)
doubles champion Jack Sock and Sock’s family.
• Serving as a spokesperson for the organiza- Sikes first started writing about Sock, then 12
tion years old, shortly after Sikes began working with
Depending on the event and the level of the USTA, which roughly correlated with Sock’s
participants (e.g., youth, adult amateurs, profes- relocation from Nebraska to Kansas City for better
sionals), Sikes may also help with event planning, training. Sikes quickly became good friends with
event management, and facility operations. the Sock family, particularly Jack Sock’s parents,
“I was strictly a reporter and writer before joining and that friendship continues today. “I was invited
the USTA,” Sikes said. “Since then, I’ve added to social settings with the Sock family that I cer-
and continue to add new skills. You have to keep tainly would not have felt comfortable doing when
up with changing technology and trends, not I was a reporter,” Sikes said. “All of this started
only because it happens so fast, but even more because I was writing features and covering this
so because you’ll quickly become a dinosaur 12-year-old, and then promoting his success on
in your job if you don’t. The social media thing our website. I’ve known their family for a while,
hadn’t even exploded yet when I began with the and it’s really cool to see him move up the ranks
USTA, and now it’s a large part of what I do. I’d in the pros, after seeing him start at such a young
still say writing—both AP Style and creative— age. That friendship would have probably never
would be the number one skill you’d need in happened had I remained a reporter.”
19
20 Strategic Sport Communication
a vision and get the right people to follow . . . [as athletic conference. Her example demonstrates
well as] the ability to serve all in the organization. that anyone who plans to pursue a doctorate
. . . If I am an effective communicator, people will in sport management or sport communication
follow my vision” (personal communication). should prioritize the development of strong com-
Williams, who concentrated in sport manage- munication skills in their studies.
ment for her doctoral studies at Florida State Whether pursuing an undergraduate, master’s, or
University, is now a sport leader with numerous doctoral degree, all sport management students are
responsibilities. Her duties include supervisory expected to finish with a strong background in sport
responsibility in the UGA athletics department communication. All of the sport-communication
for such divisions as academic support services, content areas that have been presented here are
compliance, sports medicine, human resources, relevant to any position at any level of the sport
and student services; she also serves as the depart- industry. Therefore, any academic preparation in
ment’s point person for Title IX and gender equity sport communication—whether one course or an
issues. Williams notes that her work requires entire major—will provide you with useful educa-
constant communication: “My day is spent com- tion, background, skill development, confidence,
municating with senior administrators within the and networking opportunities. Regardless of the
university’s leadership, as well as with coaches in specific sport-communication career you decide to
every sport and most staff members,” including pursue (see chapter 2 for more on career options), a
academic counselors and compliance officers. She good education in the field makes you more attrac-
also speaks frequently with staff members of her tive to potential employers.
CHAPTER WRAP-UP
Summary
This chapter outlines basic issues related to the study and practice of sport communication,
which has spurred much of the growth in the sport industry as a whole. No other media
segment is growing as fast as sport media (Andrews, 2013), and the increased mass-media
coverage and financial backing have tremendously affected the sport industry, particularly
the most popular professional team sports and the revenue-producing intercollegiate
sports in the United States. Without effective communication in, between, and about
sport organizations, the sport industry would not be as large and influential as it is today.
Indeed, much of the reason for the enormity of the sport industry can be traced to some
aspect of sport communication—whether interpersonal, organization, mass mediated,
or involving support services.
In keeping with these realities, this chapter emphasizes the need for future sport-industry
leaders to obtain strong academic preparation, both in sport management generally and in
sport communication in particular. The chapter concludes with suggestions to make sport
communication students as marketable and knowledgeable as possible through reading
outside materials and participating in academic and professional activities.
Review Questions
1. What are the size and scope of the sport industry? What has contributed to its growth?
2. How is the sport industry segmented?
3. What are some sport leagues or organizations that currently hold lucrative television
rights deals in the United States?
4. What are some examples of the specific names of sport communication–type pro-
grams offered at the undergraduate and graduate levels, and where are they housed?
5. Why is professional development important when preparing for a career in sport
communication?
22 Strategic Sport Communication
Discussion Questions
1. Why are communication skills important in any position in the sport industry?
2. What are the various segmentation models for the sport industry?
3. How can learning additional languages benefit someone who is preparing for a
career in sport communication?
4. Name some U.S. institutions that offer sport communication or a related program.
5. How does the growth of academic programs facilitate the development of profes-
sionals in sport communication?
Individual Exercises
1. Choose a sport, sport entity, or segment of the sport industry. Write a one- or two-
page summary statement describing how your chosen subject has contributed to
the growth of the sport industry. Share your findings with the class.
2. Write a description of an ideal job that you would like to pursue in the field of
sport communication. List the five courses offered at your university that can best
prepare you for this profession and provide your rationales for your selected courses.
CHAPTER 2
Careers in Sport
Communication
LEARNING OBJECTIVES
• To recognize the breadth of professional opportunities in the commu-
nication segment of the sport industry
• To learn about the five key career areas and many career options in sport
communication
• To become acquainted with the trends in—and current status of—the
sport communication job market, particularly in relation to the Internet
and social media
• To understand the importance of learning and professional development
through sport communication publications, associations, conferences,
and conventions
• To comprehend the integral components, resources, techniques, and skill
development necessary to prepare for a position in sport communication
23
24 Strategic Sport Communication
KEY TERMS
leaders sports information directors
sport media buying web development
• VP of communication • Sports broadcaster • Sport information • Video game designer • Media researcher
for team • Executive sports director • Sports filmmaker • Sport media buyer
• Associate AD for editor • Media relations • Software developer • Sport communication
communication • Sportswriter coordinator educator
• CEO of sports • Sport social media • Director of public
broadcasting expert and community
network relations
• Social media
coordinator
Figure 2.1 Careers in sport communication can involve one or more of five major areas.
E6734/Pedersen/Fig. 02.01/537619/HR/mh-R2
SPORT COMMUNICATION AT WORK
25
26 Strategic Sport Communication
and programs of study in sport communication. “I will always credit newspapers for making me
This, in turn, has produced more versatile and into the journalist that I am, because I learned
prepared students to enter the sport communica- basically everything in an old-school way that
tion profession. serves me very well in the new medium,” Hill
In addition, career opportunities in sport said. “I don’t feel like I abandoned newspapers.
communication have been greatly influenced by Instead, I feel like they were my foundation, and
the convergence of the mass media—that is, the I used that foundation in another medium to still
increasingly overlapping relationships between perform many of the same job duties” (Kian &
media entities—and, as a result, the variety of Zimmerman, 2012, p. 293).
multimedia skills increasingly required of nearly The rest of this chapter examines the five major
all individuals who work in any aspect of the sport segments of sport communication, beginning
industry. Indeed, media convergence provides a with the various management, leadership, and
wide array of opportunities for professionals who administrative positions found in the field. The
possess a strong skill set and an adaptable mind- chapter then covers the many careers available
set. For example, today’s newspaper editors often in sport mass media, which fall into the broad
work with both the print and the online versions categories of print media, electronic and visual
of their publications; in fact, in recent years, the media, and new and emerging media, though, as
most successful newspapers have added in-house mentioned earlier, work in the field is now marked
video production units or television studios. Simi- by the ongoing convergence of media companies
larly, it has become common, and even expected, and job roles in the digital age. Next, the chapter
for prominent sportswriters to cross over into describes the professions involved with the sup-
sport broadcasting while continuing their writ- port services of advertising and public relations.
ing careers. This is the case, for example, with Sport communication professionals who work
longtime columnists Christine Brennan of USA in support services have long used a variety of
Today and Mike Lupica of the New York Daily News, techniques to disseminate messages through the
who, like many other print reporters (particularly media, but nowadays they increasingly bypass
columnists), serve as regulars on ESPN television traditional media in order to deliver messages
and sports-talk radio programs. and content directly to audiences via websites and
Another example is Jemele Hill, who has said social media (Stoldt, Noble, Ross, Richardson, &
that one reason she left her position as a sport Bonsall, 2013). The next section illustrates the
columnist at the Orlando Sentinel in 2006 was many sport communication opportunities found
ESPN’s promise that she would appear as a guest in entertainment, as well as some nontraditional
on a few of its television shows while continuing positions now available in the field.
to focus most of her efforts on writing. “I made The chapter then takes a step back to detail
the jump because I looked around the landscape the components necessary for gaining entry into
and saw that a lot of columnists were beginning a sport communication career. It also examines
to get larger platforms on television,” Hill said. “It sport management and sport communication
was just a matter of kind of following where the publications, with particular focus on sport
market was going. I watched shows like Around communication textbooks, journals, and books.
the Horn and PTI, and most of the shows’ guests The chapter concludes by addressing relevant
and hosts are former newspaper columnists. I saw academic affiliations, professional associations,
going to ESPN as a way to brand myself and take and conferences and conventions.
advantage of the enormous media platform” (Kian
& Zimmerman, 2012, p. 293).
As it turned out, Hill’s guest appearances on
CAREERS IN MANAGEMENT
ESPN television shows, particularly First Take, Managers and administrators serve as the leaders
increased steadily, and in 2013 she replaced Jalen in the field of sport communication. Many have
Rose as co-host of the network’s afternoon talk worked in sport communication for decades and
show, Numbers Never Lie, rebranded as His & Hers have worked their way up the ranks, just as young
in 2014, which is now her primary career focus. professional athletes climb their way through
Careers in Sport Communication 27
under Lauten on Pittsburgh’s communication team lisher, Brendan Ripp, but depends on numerous
is public relations and media manager Dominick managerial and administrative professionals who,
Rinelli. Lauten also works closely with directors in turn, lead other employees. These leaders hold
and staff members from other departments, par- titles such as publishing director, editorial projects
ticularly information technology, photography, director, advertising revenue manager, director of
and marketing. positioning, director of book makeup, director
As compared with professional sport teams, of plant operations, regional director, advertis-
major college athletics departments usually ing director, sales manager, account manager,
include fewer divisions for their communication and production staffer. In 2014, according to the
staff. For example, Claude Felton serves as senior Street & Smith’s SportsBusiness Journal, television
associate athletic director for sport communica- and digital sport media executives were prevalent
tion at the University of Georgia. He has headed among the 50 most influential people in sport
the sports information department since 1979, business. For example, John Skipper (president
and his responsibilities have expanded regularly of ESPN) ranked second, Sean McManus (chair-
over that period. He currently manages all of the man of CBS Sports) ranked sixth, David Levy
athletics department’s communication functions: (president of sales, distribution, and sports for
radio, television, public relations, sports informa- Turner Broadcasting System) ranked eighth, Mark
tion, social media, and written website content. Lazarus (chairman of NBC Sports Group) ranked
This work includes overseeing eight associate and eleventh, and Eric Shanks and Randy Freer (co-
assistant sport communication directors, interns, presidents of Fox Sports Media Group) tied for
and other staff personnel. Felton’s department twelfth (“50 Most Influential” 2014).
has been continually recognized for excellence Steve Bornstein, who retired in 2014 from his
by the Football Writers Association of America, position as the inaugural CEO of the NFL Net-
which dubbed Felton “collegiate sports’ premier work, is another example of a successful executive
publicist,” and by the College Sports Information who worked in high-profile positions for some of
Directors of America, which inducted him into the biggest companies in the U.S. sport communi-
its Hall of Fame in 2001 (Gardner, 2014, para. 1). cation industry. Before joining the NFL, Bornstein
Sport communication leaders such as Lauten served as president of ABC Entertainment and
and Felton shoulder numerous duties that may chairman of ESPN. He climbed the ranks at ESPN
include broadcast rights negotiations, strategic after joining the start-up company in 1980, just
planning for communication, and a host of other four months after it had gone on the air. With the
typical managerial and leadership responsibilities. NFL, Bornstein led multiple negotiations regard-
Moreover, they are continually taking on more ing the NFL Sunday Ticket, which culminated in a
work with other departments in their organiza- massive increase in the annual rights fees paid to
tion or institution due to the convergence of media the league by DirecTV, from $144 million in 2002
and the emphasis on digital and social media as to $1.5 billion per year under the 2014 renewal
a way to reach fans, alumni, and key stakehold- deal (Moritz, 2014). In Bornstein’s initial rene-
ers. “The advances in technology over a relatively gotiation, DirecTV had also agreed to carry the
short period of time represent the most significant NFL Network, which was then in its infancy. As of
change and impact in our communications mis- 2013, the network reached more than 72 million
sion,” Felton said. “The speed and efficiency of homes, or 62 percent of U.S. households with at
communications tools are overwhelming along least one television (Miller & Sandomir, 2013).
with continuing technology advancement. At the Known for his strategic thinking ability and
same time, I’m still convinced the development tough negotiating tactics, Bornstein began his
and maintenance of interpersonal communica- career by working at two local television stations
tions is still the formula for getting important while attending the University of Wisconsin. After
things done” (personal communication). graduation, he worked as a remote crew chief for
Similar executive positions and opportuni- a television station in Milwaukee and as a free-
ties can be found in sport media enterprises. For lance camera operator for the Marquette Warriors,
example, Sports Illustrated—the most popular sport Milwaukee Bucks, and Milwaukee Brewers. He
magazine in the United States—is led by its pub- later served as an executive producer at an Ohio
Careers in Sport Communication 29
television station before beginning a two-decade ity of sport journalists were housed in newspaper
stint at ESPN and ABC Sports, where he was instru- sports departments up through the end of the
mental in establishing ABC as a premier network 20th century. Although newspapers still represent
for college football. “If you want to talk about a sizable portion of the mass media, people inter-
what’s on my tombstone, which I hope is far away, ested in a career in the sport mass media today
both the NFL Network and ESPN would have to have a myriad of additional options from which
be mentioned,” Bornstein told the New York Times to choose, and most of them require some exper-
in 2013 after his announcement that he would be tise in working with websites and social media
leaving the NFL of his own volition. “The difference (Finberg & Klinger, 2014). Professionals in this
is, the N.F.L. was going to thrive with or without segment of the industry work for numerous and
me. At ESPN, we were faced with a touch-and-go varied mass media, and the diverse positions in
situation. There were no guarantees that business the sport media involve gathering, selecting, pro-
was going to survive” (Miller, 2013, para. 12). cessing, and presenting sport news to the masses.
Although sport communication managers and Careers include such possibilities as designing
administrators hail from varying backgrounds and maintaining sport websites; coordinating a
and positions, they move into executive and other team, organization, or media outlet’s social media
leadership positions by honing their skills and efforts; writing sport books; taking photographs
building relationships at lower levels of organiza- for various publications or websites; handling
tions. They then rely on the experience gained in sport radio programming; delivering sport news
working their way through various positions to on television; and writing scripts for sport movies.
prepare them for managerial and administrative This section of the chapter examines some of the
opportunities at higher levels. For both sport- unique sport communication careers available in
media entities and sport teams, the rapid growth the mass media.
of the sport industry has resulted in an increase
in sport communications professionals—and a
growing need for people to lead them.
Traditional Print Media
The traditional print component of the sport
mass media encompasses several broad areas. For
CAREERS IN MEDIA individuals interested in a sport communication
Where do sport fans find news and updates about career, the most prominent and attractive print
their favorite teams and players? For the most part, options include newspapers (e.g., New York Times,
these enthusiasts get their information through USA Today), wire services (e.g., Associated Press),
media sources. They turn on the TV and tune in to magazines (e.g., Golf Digest, Runner’s World), and
one of the many ESPN channels offered through books (e.g., Friday Night Lights by H.G. Bissinger, A
their cable or satellite package, pick up a smart- Season on the Brink: A Year with Bob Knight and the
phone to get information about their favorite team Indiana Hoosiers by John Feinstein, and Moneyball:
through websites and social media, or grab a daily The Art of Winning an Unfair Game by Michael
newspaper or sport-focused magazine to read on Lewis). Within each print sport medium, one can
the treadmill. Although sport action takes place find numerous and varied careers ranging from
on the field, rink, or court, the production and business and production occupations to editorial
transmission of sport information to the public professions.
typically comes about through the efforts of sport Sport coverage in the print media serves as a
communication professionals working in mass major information source for fans. Even though the
media. The mass media constitute the segment increase in new technology has been accompanied
of the sport communication field that houses the by a reduction in the number of daily newspapers,
major outlets for the transmission of ideas. This exciting and abundant careers can still be found in
segment—which informs, educates, persuades, writing for newspapers, wire services, magazines,
and entertains masses of sport viewers, listeners, and books. Furthermore, many newspaper and mag-
and readers—employs thousands of professionals. azine writers now work exclusively for—or have their
In the past, the primary sport occupation in the print articles placed on—a website associated with
mass media was sport journalism, and the major- a print-based publication (Kian & Murray, 2014).
30 Strategic Sport Communication
In addition, a few print publications have moved ing the standard for sports department practices.
mostly online. For example, the Sporting News, Does everything newsworthy get covered by
which began publishing a regular sport magazine in the sports section? What about an event that drew
1886, still publishes profitable preview magazines thousands of spectators but received only limited
for many sports (e.g., pro and college football, pro coverage buried near the back of the publication?
and college basketball, and Major League Baseball), The mere fact that event was not covered does
but it no longer publishes a weekly print magazine, not necessarily mean that it is any less important
having ended that practice at the end of 2012 to focus than another event that did receive coverage. The
on digital media (Price & Howard, 2012). Similarly, discrepancy does, however, illustrate the power
some newspapers, including the Times-Picayune in of the sports editor, the media’s “gatekeeper,” in
New Orleans, have reduced the number of days per sport communication (Hardin, 2005; Shoemaker
week on which they print hard copies, and most & Vos, 2009). This key decision maker determines
major U.S. newspapers have reduced the number of what gets covered by a given magazine or news-
pages in their daily editions while producing more paper—whether national, regional, or local and
multimedia content for their affiliated websites whether tabloid, broadsheet, daily, weekly, or
(Edmonds, Guskin, Mitchell, & Jurkowitz, 2013). specialized—and what does not make the cut.
In terms of business operations and produc- Some events receive additional coverage (e.g.,
tion, print sport media include jobs in publishing, longer articles, more photos) on the publication’s
accounting, administration, finance, sales, mar- website, which generally is not subject to space
keting, human resources, promotions, corporate restrictions. However, even online print sources
communications, business development, and cannot cover everything, because they too face
strategic planning. For instance, all areas of sport limitations in staffing, resources, and time.
mass media include sales representatives, such as With respect to writing for print sport media,
Alana Nguyen (profiled at the beginning of this sport columnists lead the way. These profession-
chapter). These professionals contact prospec- als provide subjective opinions and analyses,
tive clients to sell advertising slots for print and and their head shots regularly appear with their
web-based media, as well as radio and television columns, thus making them more recognizable
time for broadcast media. They also work with to readers, particularly in newspapers that cater to
copywriters to create advertisements for sport small-town audiences. Other jobs in sportswriting
publications and broadcasts. include beat writer, feature writer, general assign-
On the journalistic side of the print sport media, ment reporter, agate clerk, and photographer, as
many full-time and freelance positions are avail- well as regular part-time correspondent and free-
able in writing, reporting, editing, designing, and lance reporter. Sportswriters and photojournalists
photography. Working for print media or wire cover events, issues, and personalities. The events
services, these journalists research and gather they cover range from youth leagues to interscho-
information and then communicate their work lastic athletics to college and professional sport,
to the public through words, photographs, and depending on the market of the publication or
other creative endeavors. Many of these print- wire service. Their work includes attending games,
media activities are also performed for radio interviewing subjects, and providing information
and television broadcasts, as well as web-based and expert analysis for fans and readers.
publications. The leader of a sport magazine or In addition to employing staff reporters and
newspaper sports department is often referred photographers, many print publications rely
to as the sports editor, though the exact wording heavily on correspondents and freelancers to meet
may vary (e.g., executive sports editor, managing their sport coverage needs. Freelancing is a good
editor for sports). By any name, this professional is choice for someone who wants to be a sportswriter
responsible for addressing both planned coverage or photographer but does not want the demands
and breaking news, deciding what gets covered, of a full-time position with a newspaper, wire
juggling deadlines, handling assignments and service, or magazine. Most full-time freelancers
special projects, dispatching reporters, supervising accumulate years of experience before deciding
coverage and production, and setting and uphold- to become an independent professional, but any
Careers in Sport Communication 31
[104] So the son of Crœsus found his tongue from sudden fright.
See Herodotus, i. 85.
CHAPTER XVI.