PRS Centre Closure Notice

Please be informed that Amway Singapore Product

Repair Service (PRS) Centre at Pacific Tech Centre
will cease operations from 30th April 2023 onwards.
Last day of operations on Saturday, 29th April 2023.

In our efforts to better serve you, we are excited

to announce that we will be working with ESPRIT
CONSORTIUM – Amway Authorised Service
Provider which will commence on 2nd May 2023.

ESPRIT CONSORTIUM PTE LTD

50 Gambas Crescent
#04-14, Proxima @ Gambas
Singapore 757022 Operating Hours @ Pacific Tech Centre
(Last day of operations on 29th April 2023)

NEW Monday – Friday 9:00am – 6:00pm

On-site Service will be available from 10th April 2023. Saturday 9:00am – 1:00pm
Refer to our FAQ for more information! Sunday & Public Holidays Closed
 Got questions? We're here to help!
Use the sections below to find answers to frequently asked questions. You’re also welcome to email us at
sgaftersales@amway.com.

GENERAL Please note that this page is a work in progress and subject to change.
i. When is Amway PRS Centre The last day of operation for PRS Centre at Pacific Tech Centre will be on Saturday, 29th April 2023,
closure? from 09:00am – 01:00pm.

Please take note of PRS Centre’s current operating hours below:

Monday – Friday: 9:00am – 6:00pm
Saturday: 9:00am – 1:00pm
(Closed on Sunday & Public Holidays)

You may still book your appointment here.

(Appointment booking page will not be available after 29th April 2023).
ii. How do I contact PRS during From 2nd May 2023, you can contact Amway Authorised Service Provider directly or walk-in at Esprit
the closure? Consortium for diagnostic and repair services of your Amway products.

ESPRIT CONSORTIUM PTE LTD

Address: 50 Gambas Crescent #04-14 Proxima @ Gambas Singapore 757022
Hotline: +65 8533 3654
Email: sgaftersales@amway.com
Operating Hours: Monday – Friday: 8.30am – 5:00pm
(Closed on Saturday, Sunday & Public Holidays)
iii. Who is Esprit Consortium? Esprit Consortium is Amway’s newly appointed Authorised Service Provider.
They provide diagnostic and repair services for all Amway Air and Water Treatment Systems (e.g.,
Atmosphere, Sky, Mini, Drive, and eSpring) and Noxxa Pressure Cooker.
 WALK-IN SERVICE

iv. What are your Walk-In Monday – Friday: 8.30am – 5:00pm

Operating Hours? (Closed on Saturday, Sunday & Public Holiday)
Address: 50 Gambas Crescent #04-14 Proxima @ Gambas Singapore 757022
v. Walk-in Service Charges
(New Diagnostic Service Charges Service Charges
for Amway Durables & ALC Product
Product) Local Unit Local Unit Overseas Unit
In-Warranty Out-Of-Warranty Add-On Surcharge

eSpring Water Treatment System

Atmosphere Air Purifier System

Atmosphere Sky Air Treatment System SGD 40.00 SGD 400.00
Atmosphere Mini Non-Chargeable
(excl. parts) (excl. parts)
Atmosphere Drive

NOXXA Electric Multifunction Pressure

Cooker

vi. How about InbodyWATCH For InbodyWATCH, Artistry Skin Analyzer, and Dermasonic & Eye, ABOs/Customers may just visit Amway
and Artistry devices? City Shop directly from 2nd May 2023 onwards to have your unit(s) check.
(Available only at Amway City
Shop – effective from 2nd May Service Charges
2023) Product Local Unit Local Unit Overseas Unit
In-Warranty Out-Of-Warranty Add-On Surcharge
Inbody Watch N/A
SGD 80.00
Artistry Skin Analyzer Non-Chargeable (excl. parts) N/A
Artistry Dermasonic N/A
Artistry Dermasonic Ultimate Eye 270 N/A
 ON-SITE SERVICE NEW

vii. What is On-Site Service?

Effective 10th April 2023, Amway Singapore will offer a new on-site repair service where one of our Amway
Authorised Technicians will come to your home or office to repair your durable.

Types of On-Site Service:

• On-site consists of ATS & WTS servicing and repairing, with parts if required.
• Installation consists of setting up the unit from out of the box and pairing apps and unit guidance
– excl. corning/hacking which additional charges apply.

viii. What are your On-Site Monday – Friday: 8.30am – 5:00pm

Operating Hours? Saturday: 8.30am – 12:00pm
(Closed on Sunday & Public Holiday)

ix. How soon can I schedule for • If scheduled before 12pm, you may request for a technician on the *same business day.
a technician? • If after 12pm, the earliest is on the *next business day.

*Pre-payment service charges must be made before appointment can be confirmed.

x. On-Site Service Charges

Service Charges
(New Diagnostic Service Charges
for Amway Durables & ALC Product Local Unit Local Unit Installation Overseas Unit
Product) In-Warranty Out-Of-Warranty (excl. corning/hacking) Add-On Surcharge
eSpring Water Treatment System

Atmosphere Air Purifier System

Atmosphere Sky Air Treatment SGD38.00 SGD 78.00 SGD 85.00 SGD 400.00
System (excl. parts) (excl. parts) (excl. parts) (excl. parts)

Atmosphere Mini

Atmosphere Drive N/A

 COLLECTION AT ESPRIT CONSORTIUM
xi. How to Get There?
xii. What do I have to bring for
collection of unit(s)?
xiii. What happens to
uncollected units at Pacific
Tech Centre after 29th
April 2023?
ESPRIT CONSORTIUM PTE LTD
Address: 50 Gambas Crescent #04-14 Proxima @ Gambas Singapore 757022
Customer Care Hotline: +65 8533 3654
Email: sgaftersales@amway.com
Operating Hours:
Monday – Friday: 8.30am – 5:00pm
(Closed on Saturday, Sunday & Public Holidays)
See map and directions here
By MRT
Nearest train station: Canberra and Sembawang MRT
By Bus
Bus services (bus stop 58571): 965, 965A, 969
By Car
Carpark is available at Proxima @ Gambas
Original Repair Service Receipt MUST be presented for collection of units. Esprit Consortium would release
the unit only upon presentation of the service receipt, without any exceptions. If you lost the service receipt,
you must provide a copy of your NRIC upon collection. Otherwise, Esprit Consortium reserves the right to
retain the unit.
All uncollected units will be transferred to Esprit Consortium. As per our Terms & Conditions, the unit must
be collected within 1 month from the date of collection notification.
Esprit Consortium reserves the right to dispose units that are not collected within the specified period
without prior notice; no refund or exchange will be provided.
OTHERS
xiv. What is the Warranty All repaired units will be accompanied by a 3-month warranty, covering the faults that have been repaired
period for Out-of-Warranty and other material defects. This service warranty does not included replacement of new parts.
repairs?

xv. What is the mode of Notification will be sent via Call, WhatsApp, or text messages for scheduling of appointments, quotation
notification? and payment links, or completion of repair and collection of unit.

xvi. What are your payment Credit/Debit Card: We accept AMEX, VISA or Mastercard only.
modes for walk in and on-
site services? A link will be provided for you to proceed with the payment. All payment must be made upon or before
collection of your unit.

Click here for step-by-step guide on how to make online payment for repair services.
 PRS 中心关闭通知

敬请注意，Pacific Tech Centre 的安利 Product

Repair Centre（PRS）将在2023年4月30日停止营业。
最后营业日为2023年4月29日。

我们励志为您提供更好的服务，因此我们很高兴地宣布，
我们将在2023年5月2日开始与 ESPRIT
CONSORTIUM – 安利认证售后服务一同合作。

ESPRIT CONSORTIUM PTE LTD

50 Gambas Crescent
#04-14, Proxima @ Gambas
Singapore 757022 Pacific Tech Centre PRS 中心营业时间
最后营业日为2023年4月29日。
全新
星期一至星期五 9:00am – 6:00pm
上门服务将于2023年4月10日开始进行。
查阅我们的常见问题解答了解更多！ 星期六 9:00am – 1:00pm

星期天以及公共假日 关
 有些疑问？我们来帮您解答！
使用以下的常见问题解答，了解更多。如需帮助，您也可以电邮至 sgaftersales@amway.com。

总结
i. 安利 PRS 中心将在何时关闭? Pacific Tech Centre 的最后营业日将在 2023年4月29日，09:00am 至 01:00pm。

请注意以下 PRS 中心现有营业时间：

星期一至星期五：9:00am – 6:00pm
星期六：9:00am – 1:00pm
(将在星期天以及公共假日关闭)

您可以在此进行您的预约。
（预约网页将在2023年4月29日后关闭）
ii. 我该怎么在关闭时期联络 PRS? 从 2023年5月2日起，您可以直接联系安利授权服务商 Esprit Consortium 或直接前往 Esprit
Consortium 的地址，让其为您的安利器具进行诊断与维修。

ESPRIT CONSORTIUM PTE LTD

地址：50 Gambas Crescent #04-14 Proxima @ Gambas Singapore 757022
热线：+65 8533 3654
电邮地址：sgaftersales@amway.com
营业时间：星期一至星期五：8.30am – 5:00pm
(将在星期六，星期天以及公共假日关闭)
iii. 谁是 Esprit Consortium? Esprit Consortium 是安利新任命的授权服务供应商。
他们将为安利的空气净化系统、净水系统（列如，Atmosphere、Sky、Mini、车用空气净化机以及
eSpring）以及 Noxxa 多功能电子气压锅提供诊断与维修服务。
 无需提前预约的服务

iv. 在无提前预约的情况下，营业 营业时间：星期一至星期五：8.30am – 5:00pm

时间是？ (将在星期六，星期天以及公共假日关闭)
地址：50 Gambas Crescent #04-14 Proxima @ Gambas Singapore 757022
v. 服务收费
(安利耐用产品和 ALC 产品的新诊 服务收费
断服务收费) 器具
保修期内的本地器具 保修期外的本地器具 海外器具附加费

eSpring 益之源净水器

Atmosphere 空气净化系统
Atmosphere Sky 空气清净机 SGD 40.00 SGD 400.00
Atmosphere Mini 无需收费
（不包括零件） （不包括零件）
Atmosphere 车用空气清净机

Noxxa 多功能电子气压锅

vi. InbodyWATCH 以及 从2023年5月2日起，如需诊断与维修 InbodyWATCH、Artistry Skin Analyzer、Artistry Dermasonic 美

Artistry 仪器怎么办？ 肌仪以及眼部美容仪，ABO/客户可以直接前往安利城市专卖店。
(从2023年5月2日开始，仅在安利
服务收费
城市专卖店提供维修服务)
器具
保修期内的本地器具 保修期外的本地器具 海外器具附加费

InbodyWATCH N/A
SGD 80.00
Artistry Skin Analyzer
无需收费 （不包括零件）
N/A
Artistry Dermasonic 美肌仪 N/A
Artistry Dermasonic Ultimate Eye 270
N/A
眼部美容仪
 上门服务 新

vii. 什么是上门服务？ 从2023年4月10日起，安利新加坡将提供上门维修服务，安利授权技术人员将可以上门维修您的耐用产品。

上门服务的分类：
• 上门服务包括 ATS 和 WTS 服务和维修，如果有需要，也能提供零件。
• 安装服务包括帮助您立即安装新产品，并设置以及配对应用程序和设备指南 – 不包括台面钻孔/其他
拆卸工程，需另外收费。

viii. 上门服务的营业时间是？ 星期一至星期五：8.30am – 5:00pm

星期六：8.30am – 12:00pm
(将在星期天以及公共假日关闭)

ix. 安排技术人员需要等多久？ • 如果在工作日 12pm 前预约，技术人员可以在 *当天进行服务。

• 如果在 12pm 后进行预约，最早的服务日期将在下个工作日。

*必须在确认预约前预付服务费。

x. 上门服务收费 (安利耐用产品和
服务收费
ALC产品的新上门诊断服务收费)
器具 安装费
保修期内的本地器具 保修期外的本地器具 （不包括台面钻孔/其 海外器具附加费
他拆卸工程）
eSpring 益之源净水器

Atmosphere 空气净化系统
SGD38.00 SGD 78.00 SGD 85.00 SGD 400.00
Atmosphere Sky 空气清净机 （不包括零件） （不包括零件） （不包括零件） （不包括零件）

Atmosphere Mini

Atmosphere 车用空气清净机 N/A

在 ESPRIT CONSORTIUM 领取器具
xi. 如何到达地址？ ESPRIT CONSORTIUM PTE LTD
地址：50 Gambas Crescent #04-14 Proxima @ Gambas Singapore 757022
客服热线：+65 8533 3654
电邮地址：sgaftersales@amway.com

营业时间：
星期一至星期五：8.30am – 5:00pm
(将在星期六，星期天以及公共假日关闭)

点击此处查看地图和方向

地铁
最近的地铁站：堪培拉和三巴旺地铁站

巴士
可乘搭的巴士（巴士站号码 58571）: 965、965A、969

车
可前往 Proxima @ Gambas 使用停车场

领取完成维修的器具时，您必须出示原始维修服务收据。 Esprit Consortium 仅在出示服务收据后才会发放

xii. 收取完成维修的器具时，我该
该器具，无一例外。如果您遗失了服务收据，您必须在领取时提供您的 NRIC 让服务中心查阅。否则，Esprit
携带什么？
Consortium 将保留权利保留该器具。

所有未领取的器具将转移到 Esprit Consortium。根据我们的条款与条件，您必须在领取通知日起的 1 个月

xiii. 在 2023 年 4 月 29 日之后，
内领取您的器具。
在 Pacific Tech Centre 维修
后未取的器具将会怎么样？
Esprit Consortium 将保留权力处置未在指定期限内领取的器具，恕不另行通知；不提供退款或换货。
其他
xiv. 保修期外维修服务的保修期是？ 所有完成维修的器具将附有 3 个月的保修期，涵盖已维修的故障和其他材料缺陷。此服务保修期不包括更换
新零件。

xv. 通知方式是什么？ 我们将通过电话、WhatsApp 或短信通知您安排预约、报价和付款链接，或通知已完成维修和让您领取您的

器具。

xvi. 维修服务和上门服务的付款方 信用卡/借记卡：我们仅接受 AMEX、VISA 或 Mastercard。

式是什么？
我们将会提供付款链接，让您进行付款。所有付款必须在您领取器具时或之前支付。

点击此处查阅维修服务线上付款指南。