托业口语练习

官方指南
Question 10: Propose a solution
Focus:

Responding to requests
 Test technique
✓ Listen carefully for key information (name, request, problerm).
✓ Use the preparation time to brainstorm possible reasons for the problem,
and your solution.
✓ Follow the model:
• Greeting
• Reason for call
• Difficulties or conditions
• Solution
• Close
1. Language Building:

Giving reasons why the request may be difficult,

Giving possible solutions,
Ending your message
Test tip

Acknowledge the problems with granting the request

Request tasks in Question 10 will always include an urgent or
immediate problem for you to fix. In such situations it is common
to give an explanation of why the request is difficult to grant.
As it says in the ad,

Unfortunately, it won't be possible

As you can see from the notice,

I'm afraid that

is out of the question.
I'm afraid that seeing the dentist this evening is out of the question.
He already has another engagement.

Unfortunately, it won't be possible to send you a brochure, as there are

none left.
Unfortunately, it won't be possible to send the information by mail,
as we don't send out leaflets.
Test tip

Present a possible solution

You must show you have understood the request and provide a
reasonable solution.
Test tip

Tell the person that is the best you can do

Sometimes the thing the caller requests may be very difficult to grant.
In that case offer to do what you can, then finish by saying, I'm sorry but
that is the best we / I can (do).
 Situation 3

Situation 4

Situation 2

Situation 1
Grammar Note
 can bring can try

could come
can meet
 Situation 2
Situation 3

Situation 1
Sample answer
Test tip

You may include a request for further contact

After you have given a possible solution, you may wish to confirm
that this is good for the person by requesting that they call you back or
come to visit you.
 C
B
C

A
B
A
So as soon as you get this message, please call me right away.

Please call me and let me know if this is OK with you.

If this sounds okay, please give us a call.

2. Test tactic:

Listening for key information,

and organizing your response.
Test tip

Listen for the key information

You will only hear the message once, so you must pick out the key
information you need to make a complete response, including the
person’s name and what they are requesting.
CD2-73
Transcript of the request
CD2-74

1.
CD2-75

2.
CD2-76

3.
CD2-74

Transcript of the request 1

CD2-75

Transcript of the request 2

CD2-76

Transcript of the request 3

c
b
a
Sample answer
Sample answer
Sample answer
1. Polite greeting confirming names
Greet the person by name and introduce yourself and your position (if appropriate).
2. Reason why you are calling
Say that you got their message and give a short summary of the request.
3. Difficulties or conditions
Use your imagination to think of possible reasons why it is difficult, or give extra
conditions.
4. Your solution
Give a response that you think fits what the person wants and the problem you
noted.
5. Close
Finish the response with a thank you. if appropriate you may wish to add request
for further contact to confirm they accept your solution.
 c
1. Polite greeting confirming names (e.g. ___)
d
2. Reason why you are calling (e.g. ___)
b
3. Difficulties or conditions (e.g. ___)
4. Your solution (e.g. ___)
a
5. Close (e.g. ___)
e
CD2-77

Sample answer
CD2-78

Sample answer
CD2-79

Sample answer
2. Tactic Practice
 Test technique
✓ Listen carefully for key information (name, request, problerm).
✓ Use the preparation time to brainstorm possible reasons for the problem,
and your solution.
✓ Follow the model:
• Greeting
• Reason for call
• Difficulties or conditions
• Solution
• Close
CD2-80

1.
CD2-81

2.
CD2-82

3.
CD2-83

4.
CD2-80

Tape script

1.
CD2-81

Tape script

2.
CD2-82

Tape script

3.
CD2-83

Tape script

4.
Sample answer

1.
Sample answer

2.
Sample answer

3.
Sample answer

4.
CD2-84

you
you
you
CD2-85
CD2-85
Tape script
Sample answer