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The Business of Excellence Building High Performance Teams and Organizations 1St Edition Justin Hughes Online Ebook Texxtbook Full Chapter PDF
The Business of Excellence Building High Performance Teams and Organizations 1St Edition Justin Hughes Online Ebook Texxtbook Full Chapter PDF
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THE BUSINESS OF
EXCELLENCE
To Alexandra and Charlotte
Anything is possible
“Any leader who is striving to create a high performance team
environment should read this gem of a book from cover to cover! It
deserves to become the execution manual for any team or
organisation that aims to achieve operational excellence.”
Professor Costas Markides, Professor of Strategy and
Entrepreneurship, Holder of the Robert Bauman Chair in
Strategic Leadership, London Business School
JUSTIN HUGHES
Bloomsbury Business
An imprint of Bloomsbury Publishing Plc
CONTENTS
List of figures
Acknowledgements
Introduction
The foundations
Other issues
Notes
Index
LIST OF FIGURES
While one person tends to take the credit (or blame!) for a book,
moving from idea to finished product has benefitted from support,
inputs and effort from too many people do them all justice, but I do
want to thank those to whom I owe most.
My wife Ann has been unequivocally supportive despite my poor
deadline management meaning that my workload was heaviest in
the run-up to Christmas, which coincided with her being eight
months pregnant. Thank you also to my mother for her help in that
period and for too many other things to mention. And it’s fair to say
that the project might never have come to fruition at all without the
support of Ian Hallsworth and Bloomsbury; I consider it a great
privilege to have the support of such a reputable publisher.
Writing a book is not something I have rushed into and the seeds
were first planted by Kevin Wooff around 2006. That mantle was
taken up more recently by my former business partner, Jas Hawker.
Many have influenced my thinking, and those directly relevant to this
book have been acknowledged in the text or the notes. Of my
personal contacts, Hugh Griffiths was an early catalyst and thought
leader for me when I founded my business; Dr Simon Brown was my
first guide on the subject of behavioural safety; and more recently
Drs Stephen Bungay and John Thorogood have been more than
generous with their time and expertise, as was Lord Rose of
Monewden with his personal insights into life as the CEO of Marks &
Spencer.
Dave Gourlay and Kelvin Truss almost certainly signed up for
more than they imagined as proof readers, while Amy Cruickshank
found that her job specification changed somewhat when she turned
out to have excellent reviewing and researching skills. I am indebted
to all. Thank you also to Ferranti Design for the illustrations.
Finally, I would like to thank all those others who have been part
of the Mission Excellence journey; without you, none of this would
have been possible:
Jez Attridge, Benny Ball, Tom Barrett, Simon Batt, Melissa
Braumann, Andy Brown, Chris Carder, Duncan Clark, Keith Considine,
Alison Darling, Olivia Carlish, Damian Ellacott, Myles Garland, John
Green, Gemma Hardy, Andy Holland, Rog Holmes, Karin Janssen,
Spike Jepson, Russ Jones, Andrew Keith, Brian Kemp, Dorota Kleina,
Suzanna Lawrence, Mike Ling, Susana Lorena, Chris Lyndon-Smith,
Kerry Maloney, Ian McCombie, Mark McNulty, Nicky Moore, Ed
Moran, John Peters, Ben Plank, Phil Roberts, Ian Smith, Clive Soffe,
Garry Stratford, Elaine Taylor, Nicky Thomas, Matt Thornton, Al
Thorogood, Marek Turowski, Rick Offord, Adrian Tait, Matt Vardy,
John Warner, John Watson, Rich Wells, David Withington, Andy
Wyatt and Mark Zanker.
INTRODUCTION
1
The crux of the issue
World-class basics
In 2009, I was the guest speaker at a dinner for sports coach UK.
Attending the meeting were coaches and support staff working with
elite sportsmen and women across the whole sporting spectrum,
including a number of international delegates. You might ask what a
retired, ‘slightly’ out of shape fighter pilot (specialist sport: armchair
rugby critic) could possibly tell this audience about the pursuit of
sporting excellence, something which crossed my own mind more
than once. However, not for the first time as a speaker, I fell back on
the advice given to me about presenting by Sir George Cox. When
he was director general of the Institute of Directors, Cox was given
the rather daunting task of briefing the chancellor, the chairman of
the Bank of England and the chairman of the Federal Reserve on an
economic issue. Having fretted for some time about what he could
possibly tell such an august audience, he eventually concluded, ‘If
they’re not interested in my opinion, they shouldn’t have bloody well
asked me!’
At the dinner, I was seated next to (now Sir) Ian McGeechan, an
icon in the coaching world, in particular in sports coaching. For once
the term ‘icon’ is probably appropriate here. Two months later,
McGeechan took the British and Irish Lions, a scratch international
rugby squad who had never played together before, and came
within one penalty of defeating South Africa, the reigning world
champions, in a Test series played at home for the South Africans. It
was not strictly a coincidence that I was seated next to Ian, having
covertly manipulated the seating plan, and I made the most of the
opportunity to have him as a captive audience, completely
monopolizing him for most of the evening.
After my presentation, I asked him what it is that makes the
difference in teams that win consistently over time. It seemed to me
that in soccer, excessive financial rewards, fame and ego can have a
significant negative impact on the team dynamic. In contrast, in
professional rugby not even the big stars received really crazy
money (in the UK premiership, there was a salary cap in place);
there were no billionaire owners or clubs raking in millions, so no
team could effectively buy success; teams had access to broadly
similar resources and technology; and there was a fairly liquid
transfer market. And yet some teams, whether national or
international, seemed to win again and again over the long term. Ian
had coached some of these teams. What was the secret? Ian paused
and leaned over to me: ‘Look mate, it’s not rocket science, we’re
only kicking a funny-shaped ball around playing rugby; you need to
understand what factors will make the difference in winning or losing
a game. Those factors are often pretty simple basic aspects of the
game, but you need to be better than anybody else in the world at
those things. It’s all about world-class basics… ‘.
The problem
The solution
It should be noted that the elements of this model are primarily skills
or behaviours, more than they are processes. They have to be
acquired, practiced and embedded. You can no more become an
expert in debriefing by learning the process than you can become an
expert guitar player by learning the theory, as I am currently finding
out the hard way. One only has to look at the self-help section in
bookshops to see that many people are looking for the instant fix.
One doesn’t see any books called ‘The 10-minute Heart Surgeon’, so
why ‘The 10-minute Manager’?
The model also describes a system. In common with many
systems, optimization of individual elements is not necessarily the
same as optimization of the system. For instance, debriefing is a skill
which can be acquired to facilitate learning – a combination of
intellect, analysis and facilitation – see later. However, it is difficult to
practice in isolation. If there was no clearly defined aim, no plan, a
weak team dynamic and no measurement of any outcome, it will be
challenging to analyse performance against the aim and against the
plan, and to identify any specific learning outcomes to take forward.
Skills can never be truly mastered and the system will never be
perfect. However, no matter what our start point, if we can
accelerate our learning curve through continuous improvement; then
it is possible for any team or organization to make high performance
a reality. Execution is a goal. Excellence is a journey.
2
Excellence – it starts with you
26 juillet 1914.
Méditation préliminaire.