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Advertising and Consumer Society
Nicholas Holm
Designed cover image: ©Getty
Second edition published 2023
by Routledge
4 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN
and by Routledge
605 Third Avenue, New York, NY 10158
Routledge is an imprint of the Taylor & Francis Group, an informa business
© 2023 Nicholas Holm
The right of Nicholas Holm to be identified as author of this work has
been asserted in accordance with sections 77 and 78 of the Copyright,
Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced
or utilised in any form or by any electronic, mechanical, or other means,
now known or hereafter invented, including photocopying and recording,
or in any information storage or retrieval system, without permission in
writing from the publishers.
Trademark notice: Product or corporate names may be trademarks or
registered trademarks, and are used only for identification and explanation
without intent to infringe.
First edition published by Palgrave Macmillan 2016
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
Names: Holm, Nicholas, author.
Title: Advertising and consumer society : a critical introduction /
Nicholas Holm.
Description: Second edition. | Abingdon, Oxon ; New York, NY : Routledge,
2023. | Includes bibliographical references and index. |
Identifiers: LCCN 2022047495 (print) | LCCN 2022047496 (ebook) | ISBN
9781032181370 (hardback) | ISBN 9781032181363 (paperback) | ISBN
9781003253037 (ebook)
Subjects: LCSH: Advertising. | Advertising--Social aspects. | Consumer
behavior. | Consumption (Economics)--Social aspects.
Classification: LCC HF5811 .H648 2023 (print) | LCC HF5811 (ebook) | DDC
659.1--dc23/eng/20220929
LC record available at https://lccn.loc.gov/2022047495
LC ebook record available at https://lccn.loc.gov/2022047496
ISBN: 978-1-032-18137-0 (hbk)
ISBN: 978-1-032-18136-3 (pbk)
ISBN: 978-1-003-25303-7 (ebk)
DOI: 10.4324/9781003253037
Typeset in Bembo
by SPi Technologies India Pvt Ltd (Straive)
For my parents,
I didn’t go into advertising. But this is pretty close.
Contents
Acknowledgements x
Preface to the Second Edition xi
PART I
The foundations of studying advertising 1
PART III
Agency, art, and other complications 145
Index 221
Acknowledgements
I imagine almost all textbooks emerge out of the context of an actual classroom.
This one is no different. My heartfelt thanks to all the students of 154.202
Advertising and Consumer Society over the past 10 years. You were the guinea
pigs on who I tried out and refined this material. Thank you for sometimes laugh-
ing at my jokes, and helping me work out how and why Instagram is important.
I owe a debt of thanks to the intelligent and passionate teachers who have
helped me deliver the course over the past decade. Making a course function across
three campuses and an online cohort is never easy, and your dedication has been
essential to what I stubbornly insist is the course’s ongoing success. My thanks to
Alison Blair, Leon Salter, Michael Hemmingsen, Pansy Duncan, Lisa Vonk,
Campbell Birch, Kevin Veale, and Nikite Krishnamurthy.
My thanks also to my colleagues in the School of Humanities, Media and
Creative Communication. It’s been a fairly rough ride in the last few years, and I
appreciate your collegiality and friendship. Particular thanks to my colleagues in
Media Studies—Ian Huffer, Sy Taffel, Kyra Clarke, Yuan Gong, Pansy Duncan,
Claire Henry, Ilya Herb, and Kevin Veale—and to the other folks on the corridor:
Ingrid Horrocks and Elspeth Tilley. Finally, a special thanks to Ian Goodwin, with
whom I’ve had many spirited discussions about algorithms, programmatic market-
ing, and surveillance capitalism over the last few years. I still don’t agree with you
Ian about the power of machines, but you really helped me work out my thinking
on many of the crucial new aspects of digital advertising. (Also, thank you to
Mariko Hemmingsen, who suggested the “250km Wave” example to me that
opens the book!)
Finally, my thanks to my family. Beatrice and Ferdinand, you were only one
when I submitted the manuscript for the first edition of this book. You’re so much
bigger now, and much more helpful. If I ever update this again, I will rely on you
to help me understand the inevitable next round of developments in advertising.
Thanks to my in-laws, Philip and Marian, for all their support over the last few
years, especially with Bea and Ferdi. Thanks to my parents, Syd and Hilary, for,
well, everything. I know you probably would have quite liked it if I’d gone into
advertising, but having thought about it this much, I’m not sure I would have been
built for it. And obviously thanks to Lucy, without which this wouldn’t really have
been possible. I’m sorry I never let you mute the ads. It was for work.
Preface to the Second Edition
When I wrote the first edition of this textbook, I had no idea how much advertis-
ing was set to change over the next five years. In 2014–15, when I wrote the
majority of the book, terrestrial television was under threat as the dominant media
form, but still obviously the biggest player in town (in Aotearoa New Zealand at
least). Instagram was still a relatively new app that I felt I could definitely ignore,
and didn’t really have time to get to grips with anyway. Most of the discussions
about data surveillance were stuck in endless loops concerned with privacy that my
students simply didn’t care about. Needless to say, things are very different in 2022.
In response to the changing times, this new edition dramatically changes the
way the book addresses online and digital media advertising. There is nothing new
or upcoming about these media forms: they are simply everyday life. I have
attempted to reflect this normality in the book. Almost all the examples have been
updated and television commercials replaced with ads from places like YouTube
and Instagram. The material on branding has been expanded into an entirely new
chapter on promotional society and influencers. The chapter on the audience
commodity has been completely revised to both better reflect the complexities of
the historical debate and account for new debates about online audience labour.
The sections on the history of advertising and the operations of advertising agen-
cies have been updated to reflect recent developments.
I have also learnt a lot more about advertising while teaching my course over the
past six years. On this basis, material has been shuffled and moved around in ways
that I hope contribute to the readability and coherence of the book. I also had the
opportunity to fix many turns of phrase and clunky grammatical passages that have
haunted me. I’m sure I’ve also introduced some new ones. Please don’t @ me.
Part I
On 20 February 2011 over 15,000 people (by most accounts) lined a train track to
celebrate the opening of the Kyushu Shinkansen: the latest section of the Japanese
high-speed “bullet train” that was to service the Southern island of Kyushu. Some
were dressed in costumes, others took part in synchronised dancing, and many
simply jumped or waved at the passing train which was recording footage that
would later serve as the basis for “The 250km Wave”: a commercial to advertise
the opening of the new train line. Set to the catchy, upbeat soundtrack of Maia
Hirasawa’s “Boom,” the commercial presented an endearing image of regional
unity and offbeat exuberance. It would eventually go on to win three awards at the
2011 Cannes Lions International Festival of Creativity, including a gold “Outdoor
Lion” for the use of stunts in an advertisement (Engine Films 2011).
“The 250km Wave” was first broadcast on Japanese television on Friday 9
March, only two days before the Great East Japan Earthquake struck off the coast
of Tōhoku. The strongest earthquake ever recorded in Japan, the great East Japan
Earthquake killed over 15,000 people and displaced over 225,000 more. Given the
mood of national mourning following the unprecedented natural disaster, the
advertisement was pulled from television screens as it was felt that its celebratory
tone was inappropriate during that time. However, the commercial was still avail-
able online on YouTube and over the following months became the subject of
intense online interest. Within three months, the video had logged over two mil-
lion views (Johnny 2013), and, by the time the official account closed, the video
had recorded over three-and-a-half-million views: more than any other non-music
or earthquake-related video in Japan (Clegg 2016). Rather than turn away from
the joyful imagery of the commercial, the people of Japan had embraced the
advertisement as an uplifting message of “national solidarity” (Creativity Online
2011). As a result of its popularity in that moment, “The 250km Wave” would
remain an important cultural touchstone and a message of hope for rebuilding the
Japanese nation over the coming years.
Over a decade later, “The 250km Wave” remains a powerful demonstration of
how advertising can influence our lives in often-unexpected ways. Advertising is a
vitally important part of both our media landscape and everyday culture, and we
overlook the ways in which commercials can shape our lives at our peril. These
range from the adoption of too-frequently repeated catchphrases and jingles in
everyday speech, to the ways in which ads both demonstrate and reflect wider
DOI: 10.4324/9781003253037-2
4 The foundations of studying advertising
questions of social values and priorities, or the increasingly blurry distinction
between advertising and entertainment. That an advertisement like “The 250km
Wave” could be embraced by a nation in the way it was illustrates how advertising
is far from a disposable, ephemeral cultural form. Instead, this example demon-
strates how advertisements can have a very real influence upon the world. The
success of this particular advertisement also speaks to twenty-first-century shifts in
media institutions and technologies—from historically dominant forms, such as
broadcast television, to the online world of shareable and social media—that have
dramatically altered not only where we encounter advertising, but also how we
engage with it. The story of “The 250km Wave” could not be told outside the
context of online networks and the associated changes in advertising practice and
reception.
At the same time, we should also keep in mind how and why this video was
produced: to advertise a train service in order to make profits for a corporation.
What does it mean when a promotion for a private company becomes implicated
in public grieving? Finally, we might also want to consider the production context:
while thousands turned out to joyfully welcome the train and take part in the
filming of the ad, thousands also stayed away. The train construction cut through
existing communities and meant many had to now live in the shadow of the ten-
metre-high bridges of the new infrastructure. It also led to concerns that those
towns not serviced by stations would suffer economic decline (McMorran 2013).
Thus, while the ad shows us a happy, smiling world (which absolutely contributed
to its post-earthquake success), it does so by simplifying and leaving out more
controversial elements. All these aspects speak to the vital and complicated role of
advertising in our society: its immense creativity, its implication in wider social
discussions and debates, its potential to uplift and entertain, its close connection to
the profit motive, and its particular way of presenting the world. Those issues and
more will be the subject of our study in this book.
There is a lot that can seem absolutely and unprecedentedly new about advertising
in the twenty-first century: new digital technologies allow the production of new
forms of advertising; new online platforms create new spaces in which to advertise;
new forms of data-gathering create the conditions for the unprecedented moni-
toring and targeting of consumers. With the rapid and continuing development of
new frontiers in advertising, especially in relation to digital and online media, it
might therefore appear that advertising now is all about the “new”: that there has
been an absolute break with advertising’s past and, as a result, its history can no
longer tell us anything about its future. Some have even suggested that in the
advertising industry history “is almost a dirty word” (Hegarty 2011, 7).
This is certainly the sort of claim that is repeated surprisingly frequently in both
industry and academic literature, where the brave new world of online advertising
is suggested to have changed the game so dramatically that there is little to be
learnt from an investigation of what came before. One of the ironies of such claims
is that when we do take a closer look at the history of advertising, we see that such
declarations—that advertising has changed so dramatically as to make earlier forms
of knowledge irrelevant—are one of the notable recurring features of advertising
over the past two centuries. Indeed, constant change, or at the very least the belief
that things are constantly changing, might be considered one of the most consist-
ent defining features of the institutions, practices, and forms of advertising. It is a
further irony, then, that if we do want to understand why advertising is so enthralled
with the idea of change, then we need to have a sense of the forces and priorities
that have shaped its shifting nature over time, and the consequent ways in which
advertising has understood, presented, and conducted itself.
In order to address these issues, this chapter will investigate the history of adver-
tising with a particular eye to the changes and consistencies that characterise its
development as a media form: from its early ramshackle days as an occupation of
ill-repute to its current existence as a high-tech cornerstone of the digital global
economy. We will think not only about what has changed, but also about what has
not changed: the connections that can be drawn between the debates and direction
of advertising across the twentieth century and the manifestation of advertising
today. In doing so, we will gain an appreciation for how, despite the current fixa-
tion on digital reinvention, advertising remains a product of decades-old forces,
including aspirations for legitimacy and respectability, and conflicts between the
DOI: 10.4324/9781003253037-3
16 The foundations of studying advertising
science and the art of advertising. Unfortunately, I don’t have the space in this
single chapter to present you with a complete overview of the history of advertis-
ing. Instead, we will focus on some key moments and themes in the history of
advertising that will give you the background knowledge you’ll need to make the
most of your study of advertising.
A familiarity with this material will provide useful background to this book’s
later discussions of advertising in terms of concepts such as capitalism, audiences,
and creativity, and thus function as an important launching pad for making sense
of how advertising works today. If you are interested in reading more, there are a
number of book-length studies of advertising history, including Mark Tungate’s
Adland (2013) and Robert Crawford’s Digital Dawn in Adland (2021) from an
industry perspective, Jackson Lears’ Fables of Abundance from a cultural history per-
spective (1994) and William Leiss et al.’s Social Communication in Advertising (2005),
which offers an overview of a number of different historical approaches. I draw
upon all of these books in this chapter’s account, and if you want to learn more
they provide a great deal of additional detail regarding the periods and themes I
will discuss.
Algorithmic advertising
As the online economy rebuilt in the wake of the dot.com bust, advertising
remained a key element of attempts to monetise the web and provide income
streams for online endeavours. Probably the most successful advertising develop-
ment in this new context was also the most radical, as Google managed to inte-
grate advertising into the basic navigational tools of the web: search functionality.
While we might not be accustomed to thinking of internet search engines as a
medium for advertising, search advertising has been called the “single most impor-
tant development for informational advertising since the time of the first paid
newspaper advertisement” (Spurgeon 2008, 25). Google’s search advertising allows
advertisers to bid in real-time auctions to have their chosen information displayed
alongside particular search terms. The more in demand the search term, the more
an advertiser pays to have their product information and web address displayed
alongside the search result: thus “mortgage” or “food delivery” will cost more than
“lemur” or “bioethics.”
While the main results themselves cannot be directly bought, companies pay for
ads above and besides search results based upon the terms searched for. Such key-
word auctioning constitutes 60% of online advertising (McStay 2016, 5) and in
large part finances the growth and management of search engines. From 2013,
Google (or, more correctly, its parent company Alphabet) also began to push sim-
ilar advertising into its popular free e-mail service, Gmail, and in 2021 integrated
advertising across its properties, including Search, Gmail, Google Maps, and
YouTube. These newer forms of digital advertising trade on the promise that sur-
veillance of consumer data will allow companies like Alphabet to target promo-
tional messages with hyper-specificity based on online activities, social networks,
and non-traditional forms of demographic information (West 2019, 34).
A similar technological system also sits behind “display advertising”. Probably
the most prominent form of online advertising in the 2000 and 2010s, display
advertisements can take the form of text, images, video, or audio that appear on
websites and apps. Display advertising ranges widely in form from the commercials
that appear on ad-sponsored video streaming services to “chumbox” or “chum-
bucket” advertising, which describes the grid of thumbnail advertisements that
appear at the bottom of many webpages, often with clickbait headlines (Reeve
2022). On the surface, online display advertisements appear similar to older forms
of advertising: a large picture like an outdoor advertisement, or a video like a TV
commercial.
30 The foundations of studying advertising
The difference, though, is that under the hood, the placement of this advertising
is driven by software algorithms that display certain ads for certain products based
on the identity of the user, rather than the content besides which it is displayed.
Two people reading the same article on a news website or watching the same
online video are therefore likely to receive different advertising based on their
browsing history and personal data. As with search advertising, this change in
delivery method has major repercussions that change the priorities and practices of
advertising. Such targeting does away with the need to capture large audiences
with high-quality content or to produce creative advertising that captures their
attention. Instead, the guiding philosophy of much of twenty-first-century adver-
tising is premised on the delivery of “low-frills” promotional messages directly to
carefully selected individuals. Accordingly, a large part of the growth of online
advertising was funded by local and small-scale businesses who could afford to
advertise on mediated platforms for the first time due to the decreased costs of
entry enabled by search and social media advertisements.
Algorithmic advertising also offers the advantage of increased monitoring of
campaign performance with the ability to report precisely how many potential
customers have seen an advertisement and how many have clicked through. Such
systems can even actively tweak a campaign in real time: shifting not just where ads
are displayed and to whom, but even their design and colour scheme to maximise
effectiveness. The importance of data in this new system has also driven changes in
the underlying infrastructure. Whereas html data packets, known as cookies, were
historically the standard method for gathering user data, tech companies like
Google, Microsoft and Apple have increasingly been designing their systems to
hinder the operation of that software with in-build adblockers and functions that
anonymise users. You shouldn’t think this is because they’re trying to protect you,
though. Companies like Google aren’t that concerned about protecting consumers
and their data, but rather want to retain control over that information for their
own ends, and to support their own internal advertising and consumer-targeting
services.
— Voi niin olla, sanoi Sanders, — mutta jos rähinä on kyllin suuri
hämmentääkseen metsästäjän, niin ne ovat vaarallisia petoja. Saat
myöhemmin kertoa Mlakan verenmyrkytyksestä, mutta nyt sano,
miksi haluat olla kanssani hyvissä väleissä. Sinun ei tarvitse
valehdella, sillä me keskustelemme kuin miehet.
Sanders nyökkäsi.
Bosambo epäröi.
Bosambo nyökkäsi.
Pikku Isisin päällikkö tiesi, missä punainen pallo oli, koska sitä
kätkevän kupin laidassa oli pieni kolo.
Bosambo nyökkäsi.
Bosambo nyökkäsi.
Sanders otti punaisen pallon ja kätki sen erään kupin alle. Hän
muutti kuppien asentoa hiukan.
*****
— Se oli leikkiä, selitti Bosambo päämiehilleen, kun Sanders oli
lähtenyt. — Sillä tavoin herrani Sandi aina leikki silloinkin, kun minä
pienenä lapsena hoidin häntä. Menchimis, anna lokalin soida ja
koota miehet suureen palaveriin, sillä minä aion kertoa heille tarinan
Sandista, joka on minun velipuoleni toisesta äidistä…
MONGOTAUTI
Hän söi hiukan kanaa, otti pikku tuikun whiskyä ja sytytti sikarinsa.
Sitten hän lähetti hakemaan Abibua.
Sanders nyökkäsi.
— En voi puhua sinulle valhetta, sanoi hän, — koska olet juuri kuin
yökkö, joka näkee pimeyteen ja liikkuu yöllä. Ja sinä olet kuin
äkkimyrsky, joka puhkee metsässä ilman ennustuksia, ja olet kauhea
vihassasi.
— Jos syötte hänet, niin varmasti sinä kuolet, sanoi hän lempeästi,
— vaikka hän olisi paha kuin paholainen — mitä lajia paholaista
sitten eniten pelkäätkin. Tämä on todellakin paha palaver, ja minä
istun kanssasi jonkin päivän.