Final 2 Car Rental System

SOUTH EAST ASIAN INSTITUTE OF TECHNOLOGY
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi, 9505

South Cotabato, Philippines
DON’S CAR RENTAL SYSTEM
_____________________________________________________
__
A Project Study
Presented to
The Faculty of
South East Asian Institute of Technology
College of Information and Communication Technology
_____________________________________________________
__
In Partial Fulfillment
of the Requirement for the subject
IT 228: System Analysis and Design
_____________________________________________________
_
By:
MONTES, MEL BENJAMIN U.
TORRES, JASSYL I.
May 2023
1

ABSTRACT
The car rental system is an efficient and convenient way for customers to rent
vehicles for short-term use. This provides an overview of the key features and
functionality of a typical car rental system. The car rental system is designed
to streamline the process of renting a car, from reservation to return. It
typically consists of several components, including a customer interface, a
reservation management system, a vehicle inventory database, and a billing
system. The customer interface allows users to access the car rental system
through various channels, such as a website or mobile application. Here,
customers can search for available vehicles based on their preferences,
including location, date, and vehicle type. They can view vehicle details, such
as specifications, rental rates and availability, and make reservations online.
The reservation management system handles the processing of customer
reservations. It checks the availability of vehicles based on the specified
criteria and confirms the reservation if a suitable vehicle is found. It also
manages the scheduling of vehicle pickups and returns, ensuring that vehicles
are ready for customers at the designated time and location. The vehicle
inventory database stores information about the fleet of vehicles available for
rent. It includes details such as vehicle make, model, year, mileage, and
condition. The database is updated in real-time to reflect the availability of
vehicles as reservations are made and cars are rented or returned.
ACKNOLEDGEMENT
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The success and outcome of this project were possible by the
guidance and support from many people. We are incredibly privileged to have
got this all along with the achievement of our project. It required a lot of effort
from each individual involved in this project and we would like to thank them.
We appreciate and thank Mr. Reginal S. Prudente. For granting us an
opportunity to do the project activity in DON’S CAR RENTAL. And providing
us with all support and leadership, which made us finish the project duly. We
are really thankful to him for presenting such excellent support and guidance,
despite having a busy schedule.
We would also like to thank Ms. Queenie P. Agramon Our adviser for
helping us on our project and for giving us advice and not giving up on us. We
are really thankful for all the things he contributed to us in doing this project
without him non of this would be possible that is why we are forever grateful
for what you did for us.
We are thankful for and lucky enough to get consistent
encouragement, support and supervision from all Teaching staffs of CICT
office, which helped us in completing our project work. Also I would like to
continue our genuine esteems to everyone who helped us and for their timely
support.
3

DEDICATION
We humbly dedicate this project to our beloved parents for their
continuous support, believing that we can achieve this work whatever the
struggle we face, and for not giving up on us. For our teacher’s guidance,
patience and encouragement to fulfill this work. To our classmates and friends
who inspired us in making this work possible and meaningful, and above all,
we dedicate this to our Almighty God, who gave us enough knowledge to do
this project and for showering us with blessings and guidance in our daily life
activity.
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TABLE OF CONTENTS
Table of Contents
Title Page .i
Acknowledgement iii
Dedication iv
Table of Contents v
List of Tablesvii
List of Figures viii
Chapter
I INTRODUCTION 1
General Objectives 4
Specific Objective
Scope and Limitation 5
Scope of the Study
Limitations of the Study
Significance of the Study 6
Flow of the Study 8
Definition of Terms 9
II REVIEW OF RELATED LITERATURE
5

Foreign Literature 10
Local Literature 14
Foreign Study 17
Local Study 22
III RESEARCH METHODOLOGY 26
Environment 26
Software Engineering Methodology 26
Business Model Canvas 29
Gantt Chart 30
Functional Decomposition Diagram 32
Analysis Design Phase
Use Case Diagram 31
Circuit Diagram 33
Block Diagram 34
Activity Diagram 35
Hardware Specification 36
Storyboard 37
Entity Relationship Diagram 40
Network Diagram 43
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Appendices
Appendix A. Transmittal Letter 49
Appendix B. Title Proposal 51
Appendix C. Questionnaires 55
Appendix D. Map of the Research Environment 56
Approval Letter 59
Curriculum Vitae 63
References 67
CHAPTER I
INTRODUCTION
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Rationale of the Study
The car rental system is to provide a clear understanding of what a car
rental system is, how operates, and what services it provides to customer.
This study can be helpful for individuals who are new to the car rental
industry, as well as for rental company employees who are looking to improve
their understanding of their organization’s operations. A car rental system is a
business that provides temporary access to vehicles for a fee. Customers can
rent a vehicle for a specified period of time, ranging from a few hours to
several days or even weeks. Car rental companies typically have a fleet of
vehicles that customers can choose from, including cars, trucks, vans, and
SUVs. To rent a vehicle from a car rental system, customers must typically
meet certain requirements, such as possessing a valid driver’s license and a
credit card. They may also need to provide proof of insurance and meet
certain age requirements, depending on the company’s policies. Car rental
systems provide a range of services to customers; Vehicle selection
Customers can choose from a variety of vehicles, ranging from economy cars
to luxury vehicles. Rental period Customers can rent a vehicle for a specific
time period, typically at a daily or weekly rate. Additional services Car rental
systems may offer additional services, such as GPS navigation, car seats for
children, and roadside assistance. Payment options Customers can pay for
their rental using a credit card or other payment methods, depending on the
company’s policies. To provide a comprehensive understanding of the car
rental industry, the challenges faced by rental companies, and the current
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solutions being implemented to address those challenges. This study can be
helpful for car rental companies, policymakers, and consumers who are
interested in understanding the evolution of the car rental industry and how it
influences their lives. Renting a car assists people to get around even when
they do not have access to their own personal vehicle at all. The individual
who wants to rent a car must first contact or visit the company for the desired
vehicle done manually. At this point, this person has to supply some
information such as; dates of rental, and type of a car. After these details are
worked out, the individual renting the car must present a valid Identification
card and other data needed. Alongside the basic rental of a vehicle, car rental
agencies typically also offer extra products such as global positioning system
(GPS), entertainment system, etc.,
Car rental systems have been around for over a century, with the first
rental company established in 1912 in Omaha, Nebraska, over time, the car
rental industry has grown significantly, with companies offering a wide range
of vehicles and rental options to customers around the world. The current
process of car rental typically involves a customer selecting a vehicle from a
rental agreement, and paying for the rental period. The customer is then
responsible for returning the vehicle on time and in the same condition, it was
received. However, the car rental industry has faced a number of challenges
in recent years, including increased competition from ride-sharing services
like Uber and Lyft, changing consumer preferences. In response, rental
companies have begun implementing new technologies and strategies to
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improve their operations, including the use of mobile apps, contactless rental
processes, and enhanced cleaning protocols.
Car rental systems have encountered several problems, unclear policies
that can be complex and difficult to understand, leading to condition and
potential problem for renters. Many consumers now prefer the convenience of
on-demand ride services over renting a car. Rising costs Car rental systems
face rising costs for vehicle maintenance, insurance, and fuel, which can
affect their profitability. A without tracker indicate, can be more likely be stolen
or lost. Poor customer experiences Rental companies can suffer from
negative reviews and reputational damage when customers have poor
experiences, such as long wait times or dirty vehicles. Hassle for
operators/owners to operate without software to manually do their
administrative task while increasing the number of rental in both the short
term and long term and in billing process.
These problems have made it challenging for car rental systems to
remain profitable and competitive in the current market. To address these
issues, rental companies are exploring new technologies, such as electric
vehicles. Benefits to customers, Convenience Car rental systems offer
customers the convenience of having access to a vehicle without the cost and
commitment of ownership. This can be particularly useful for individuals who
only need a vehicle for a short period or who are traveling to a new location.
Flexibility Car rental systems offer customers the flexibility to choose from a
variety of vehicles and rental periods, depending on their needs. This can
make it easier to find a vehicle that fits their specific requirements, whether
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they need a small car for a quick errand or a larger vehicle for a family
vacation. Cost-effective Renting a vehicle can be a cost-effective alternative
to purchasing a vehicle, especially for those who only need a vehicle
occasionally. Car rental systems often offer competitive rates, customers can
save money on maintenance, insurance, and other costs associated with
owning a vehicle. Variety of vehicles Don’s car rental systems offer a wide
variety of vehicles to choose from, including cars, trucks, vans, and SUVs.
This can make it easier to find a vehicle that is suitable for a particular
purpose, such as moving or traveling off-road. Easy to access Don’s car
rental systems are often located in convenient locations, such as airports,
train stations, and city centers. This makes it easy for customers to access a
rental vehicle when they need it. No long-term commitment. Renting a vehicle
does not require a long-term commitment, unlike purchasing a vehicle, which
typically requires a multi-year loan or lease agreement. This can be beneficial
for individuals who need a vehicle for a short period or who are unsure about
their long-term transportation needs.
Objectives of the Study
General Objectives
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This study aims to develop a Car Rental System for Don’s Rental
Company at Nat’l 1. Highway, Cr. Super Village, Zone 3, Koronadal City, 9506
Specific objectives
 To be able to provide customer’s accurate information and data
needed, such as address and contact no. etc.,
 To be able to provide accurate information including the rental
agreements and records for the customers.
 To be able to monitor customer’s day elapse after returned for
Additional fee.
 To be able to view and select the number of type of vehicles.
 To be able to automate billing process.
Scope and Limitations of the Study
Scope of the Study
The focus of the study is to examining the process and systems
involved in managing a car rental business, such as fleet management, rental
agreements and customer’s service.
Limitation of the Study
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The system is offline this study may only cover a specific time period,
which may not be reflective of the broader trends in the car rental industry.
Significance of the Study
This study was made to find out that the use of offline rental system can
lessen the time and effort consume by the customer in reserving and renting
vehicles. Every work process activity is done by computer means no need of
hardcopy. It can also make the checking of the vehicle available for rental easy
for the staff of the company.
Flow of the Study
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Input Process Output
 Input Customer’s  View Customer’s  Register

Data Data Customer’s Data
 Import Car Rental  Verify Rental  Display

Information Information and Customer’s Rental
Agreement Information
 Generate
 Enter Customers  Monitor
Customer’s
Rented Vehicle Customer’s Elapse
Additional Fee
 Select prefer  Display Vehicle

vehicle Selection
 Enter Vehicle
Selection
 Calculate Bills  Print Receipt of

 Enter Customer’s Customer’s Bills
Renta Bills
Figure 1.1 Flow of the Study.
Definition of Terms
The terms used in this study are being treated and defined according to
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Its use and what the study understands about such time during the completion
of research.
Billing – the process of asking payment from what they owed.
Car Rental System - is a business that provides temporary access to

vehicles for a fee
Customer - a person who rent automobiles/vehicles.
Customer’s data – who provides information to verify rent

qualification.
Car – an automobile used for transportation.
GPS – a tracking device used to monitor location
Monitoring – a way of keeping eye of something.
Rent – the action of renting for short period.
Receptionist – a person employed to answer the telephone, deal with

Clients/customers, and greet visitors.
Rental Agreement – a process of explaining in terms and conditions.
CHAPTER II
REVIEW OF RELATED LITERATURE AND STUDIES

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This chapter explore the knowledge, research, and findings on car
rental system in which includes the working principle, theoretical and
methodical contributions to car rental systems and various technologies
employed in the field of work.
Foreign Related Literatures
Car Rental Management Systems

A car rental, hire car, or car hire agency is a company that rents
automobiles for short period of time, generally ranging from a few hours to a
few weeks. It is often organized with numerous local branches which allow a
user to return a vehicle to a different location, and the rental car are
categorized into the economy, compact, compact premium, premium, and
luxury. And customers are free to choose any car of their choice based on
their purse and availability of such a car at the time of reservation. Alongside
the basic rental of a vehicle, car rental agencies typically also offer extra
products such as a global positioning system (GPS), entertainment systems,
and portable Wi-Fi and child safety seats. The don’s car rental system is a
widely used service that allows customers to rent vehicle for a specified
period. The literature on the topic covers various aspects of the car rental
industry, including customer behavior, pricing strategies, and operations
management. One significance area of research in car rental systems is
customer behavior. Analyzed the factors that influence customer’s choice of
rental car companies. The study found that price, brand reputation, and rental
location were the most important factors in customer’s Another study by Lim
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et al. investigated the factors that influence customer satisfaction in the car
rental industry. The study found that service quality, vehicle quality, and
customer service were the most significant factors affecting customer
satisfaction. Pricing strategies are another important area of research in the
car rental industry.
Aguilar-Sanchez and Alba-Ramirez (2019) analyzed the effects of
pricing strategies on the rental car market. The study found that pricing
strategies such as discounts, dynamic pricing, and bundling had a significant
impact on demand for rental cars. Another study by Xia et al. (2015)
investigated the impact of pricing strategies on customer loyalty in the car
rental industry. The study found that offering discounts and rewards to
customers had a positive effect on customer loyalty. Operations management
is also an important area of research in the car rental industry.
Tavares and Amaral analyzed the operations management practices
of car rental companies. The study found that efficient vehicle maintenance,
effective fleet management, and effective customer service were the most
important practices for improving operational efficiency. Another study by Ma
and Yang (2017) investigated the impact of online channels on the operations
management of car rental companies. The study found that the use of offline
and online channels for reservations and customer service could significantly
improve operational efficiency.
A Framework for Car Rental System using Computing
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Car rental system that utilizes mobile computing technology for vehicle
tracking, reservation, and management. The system includes a web-based
interface for managing reservations, payments and other rental-related tasks.
Development of a Car Rental System with mobile Application Integration by
G. R. G Mahendra et al. (India) This study proposes a car rental system that
includes mobile application integration for customer convenience. The system
includes features such as online reservation, vehicle tracking, and payment
processing, and is designed to be user-friendly and efficient. Implementation
of a Car Rental System using Cloud Computing by C. K. Yeo et al. (Malaysia)
This study proposes a car rental system that utilizes cloud computing for
efficient data management and sharing. The system includes a web-based
interface for managing reservations, payments, and other rental-related tasks,
and is designed to be accessible from anywhere with an internet connection.
Development of a Car Rental System with Automatic Vehicle
Identification and Tracking by O. A. Adewale et al. (Nigeria). This study
proposes a car rental system that incorporates automatic vehicle identification
and tracking for efficient management and security. The system includes a
web-based interface for managing reservations, payments, and other rental-
related tasks, and is designed to be user-friendly and efficient. Design and
Development of a Car Rental System with online payment by N. N. Nwulu et
al. (Ghana) This study proposes a car rental system that includes online
payment capabilities for customer convenience. The system includes features
such as vehicle tracking, customer management, and is designed to be user-
friendly and efficient.
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Local Literature
A Comparative Analysis of Car Rental System using Web Service
Architecture by Deepak Kumar and Dr. Ajay Kumar (2019) This paper
compares the performance of three different car rental systems using web
service architecture. This paper presentation of an online car rental system
using PHP and MySQL. A Review of Car Rental Management System by
Rishabh Gupta and Anshul Sharma (2021). This paper provides a
comprehensive review of existing Car Rental Management Systems, their
features, and their limitations. Development of an Online Car Rental System
Using ASP.NET by T.S. Yoke-khee, T.S. Hong-Yi, and N. Kamil. This paper
presents the development of an online car rental system using ASP.NET and
SQL Server. These resources can provide valuable insights into the design,
implementation, and management of car rental systems. Development of Car
Rental Management System in the Philippines by Maria Leona Magpantay
and John Paul B. Balboa (2019). This paper discusses the development of a
Car Rental Management System in the Philippines using PHP and MySQL.
Design and Development of Car Rental Management System for a Local
Company by Frederick R. Garcia and Mark Lester C. Napasindayao (2019).
This paper presents the design and development of a Car Rental
Management System for a local company using Java and MySQL.
Design and Implementation of a Car Rental System
This paper describes the design and implementation of a Car Rental
Systems for a local tourism company using ASP.NET and SQL Server.
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Development of an Online Car Rental System for a Local Car Rental
Company by Naveed Ahmed and Khoirul Anam. This paper presents the
development of an online car rental system for a local car rental company
using PHP and MySQL. Design and Implementation of a Car Rental
Management System for a Local Car Rental Company by Elmarie M. Ladeza
and Kenedy P. Barrientos. This paper discusses the design and
implementation of a Car Rental Management System for a local car rental
company using Visual Basic and Microsoft Access. Based on
observations,some small companies already have a car rental system which
is not web based application. This is a limitation that gives them capability to
store customer’s details, but at the same time they cannot make their services
more available to the public through the internet, they rather make us of
posters to advertise their service to the public. These types of companies can
overcome these problems by switching to the web base application of their
type of system.
They also make use of phone call reservations which is also limited to many
features as compare to web based system. For example a customer may
make a phone call reservation for a particular car, but when he/she comes to
pick the car, he/she might turn not to like the car; could be because the
customer could not see a sample picture of the car he/she wants to rent.
Foreign Literature
Efficiency and User Experience in Car Rental Systems
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Comparative study of car rental systems in various countries, with a
focus on efficiency and user experience. The objective is to identify best
practices and provide recommendations for improving existing systems.
Examines literature from different regions to gain insights into the strengths
and weaknesses of car rental systems worldwide. Car rental systems play a
crucial role in providing convenient transportation solutions for travelers. With
the increasing demend for mobility services, it is essential to understand the
different approaches and practices adopted in various countries. Efficiency in
Car Rental Systems Efficiency is a critical factor in the success of car rental
systems. Several studies have focused on improving the efficiency of
processes such as reservation, vehicle management, and customer service.
Conducted in German by Muller et al.(2019) analyzed the impact of intelligent
vehicle allocation algorithms on reducing waiting times and optimizing fleet
utilization. This findings indicated that advanced algorithms significantly
improved system efficiency. In Japan by Suzuki et al. (2020) investigated the
integration of car rental systems with public transportation networks. The
benefits of seamless connectivity and shared data, leading to enhanced
operational efficiency and customer satisfaction.
User Experience in Car Rental Systems
User experience is another crusial aspect of car rental systems.
Studies have examined factors influencing customer satisfaction, such as
online booking platforms, mobile applications and vehicle condition. Lio and
lin (2018) in Taiwan emphasized the importance of user-friendly interfaces
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and clear information presentation. The research found that well-designed
online platforms significantly improved user experience and increased
customer loyalty. Explored the impact of vehicle cleanliness and maintenance
on customer satisfaction. The research revealed that maintaining cleanand
well-maintained vehicles positively influenced the overall user experiences
and led to higher customer retention rates.
Comparative Analysis and Recommenndations for Improvement
Comprehensive understanding, a comparative analysis of car rental
systems in different countries was conducted. The review covered systems in
Germany, Japan, Taiwan and Brazil, among others. The analysis identified
common trends, such as the integration of technology for efficient reservation
and vehicle tracking. It also highlighted regional variations in practices, such
as the inclusion of additional services like driver assistance in some countries.
Recommendations for Improvement can be made to enhance car rental
systems. These include the adoption of advanced algorithms for efficient
vehicle allocation, the integration of car rental system with public
transportation networks, the implementation of user-friendly online platforms,
and the prioritization of vehicle cleanliness and maintenance.
Local Literature
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CHAPTER 3
METHODOLOGY
This study will show the methods used in conducting the study. This
chapter will also present the research design as well as the respondents of
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the study and also to know the flow of the system and understand the process
data by using this system.
Environment
The study took place at Nat’l 1. Highway, Cr. Village, Zone 3,

Koronadal City specifically in the establishment of Mr. Ronald Almuena “The
Don’s Car Rental”.
Software Engineering Methodology
System Development Life Cycle (SDLC)
SDLC or the Software Development Life Cycle was chosen as the
initial methodology for the development of the Don’s Car Rental System as its
stages fits the requirement on its development.
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Figure 1.1 System Development Life Cycle (SDLC) Diagram
Planning – This study is the first phase for the researchers when developing
an information system which is to find the core problems and constraints that
occur when running the system, and to Formulate goals and system
development that focuses on online car rental system. In prior planning stage,
researchers observe and collect data in Nat’l 1. Highway, Cr. Village, Zone 3,
Koronadal City.
Analysis – The researchers analyze the company’s management, workflow,
look for problems that occur within the company, car rental procedures and
car rental data processing. System analysis aim is to find the idea form of
application a researcher will develop by taking into account of various issues
and needs that exist on the system as specified in system planning.
Design – The researchers used several tools to create system design. This
phase will also design the data base for the system on what data will be
needed to be input and stored for the system to work.
Development – This is the phase where the researcher’s setup the hardware
base on the Arduino ide and Arduino uno.
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Integration and Testing – After successfully coding, the researchers then
tested the system.
Implementation – This is the stage where the Car Rental System is fully
implemented.
Maintenance – This is the stage where recording is done to the system if
there are bugs being discovered upon implementation and also if new
features are to be added to the system.
Business Model Canvas
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Car Rental Car Convenient and Automate

Flexible Car Rental services Employees
Manufactures
User training Personal
support Assistance Local
Maintenance Time cost- Customers
and Repair saving
Computer
Financial Desktop
Excellent
Customer
Service Distribute
Developer
brochures
Staffing
Vehicle Acquisition Rental Fees Additional Services
and Maintenance
Marketing and
Advertising
Figure 1.2: Business Model Canvas
This is the strategic planning or conception initiation for the development of Don’s
Car Rental System. This is the overview that lays out both what is the system is
needed to function and how it will work.
Gantt Chart
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Legend:
Done
Undone
Ongoing
Month March April May June

Week 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
Phases
Planning
Analysis
Design
Testing & Integration
Implementation
Maintenance
table 1.0 Gantt Chart
This illustrate the start and ending week of the terminal elements and
summary elements of the project. Terminal elements and summary elements
comprises the work breakdown structure on the development of the Don’s Car
Rental System.
FUNCTION DECOMPOSITION DIAGRAM

This diagram shows the breakdown of The Don’s Car Rental
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System from the high-level function, process and organization down to

the lower level.
DON'S CAR RENTAL SYSTEM
ADMIN CASHIER
CAR MANAGE MANAGE

MANAGE USER VIEW CAR RENTAL REPORT CAR REGISTERED VIEW CAR TRANSACTION RETURNED CAR
REGISTRATION CUSTOMER CUSTOMER
CREATE USER CHECK VIEW RENTED VIEW CHECK VIEW CAR SAVE
REGISTER CAR ADD CUSTOMER ADD CUSTOMER
ACCOUNT AVAILABLE CAR REGISTERED CAR AVAILABLE SELECTION ADDITIONAL FEE
UPDATE VIEW RETURNED UPDATE SAVE

UPDATE USER DELETE CAR UPDATE RECORD
CUSTOMER CAR CUSTOMER TRANSACTION
DELETE DELETE
DELETE USER UPDATE CAR ADD RECORD UPDATE RECORD DELETE RECORD
CUSTOMER CUSTOMER
VIEW CAR
UPDATE RECORD DELETE RECORD PAYMENT
SELECTION
DELETE RECORD PAYMENT PRINT
PRINT
Figure: 1.3: This figure shows the flow of the Don’s Car Rental System
Use Case Diagram
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Figure 1.4 Don’s Car Rental Systems Use case diagram
This figure shows that every function of user
generally shown as a graphic depiction of interactions
LOGIN PAGE
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Text field to input username

Button
Button to validate
to validate if the
if the and password
username
username andand password
password
Figure 1.5: Login Page
The process where the admin/cashier can access and manage the system
by putting a password then log in.
To select user to Login
ADMIN PAGE
Figure 1.6: Admin Page
This is the page where admin manage its part.
Button for Log out Button to switch module

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MANAGE USER
Table that
Display User’s
Record
Figure 1.7:
Manage user
This is the
page where admin
can
manage/create
account for the
user of the system.

Button for Create, Update, To select User type
Delete, Clear Account
CAR REGISTRATION
Table that display car

registered
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Figure 1.8: Car registration
This is the page where admin manage car registration, it includes, adding,
updating, and deleting registration of the car.
VIEW CAR
To check
available
To select car
model
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Figure 1.9: View car
This is the page where admin can view cars and check within available.
MANAGE CUSTOMER
Button for Add, Update,

Delete, Clear Customer record Table that display
customer record
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Figure 2.0: Manage customer
This is the page where admin can manage customer
RENTAL REPORT
RENTED CAR
Button for Save, Update, Table that display

Delete, Clear Rental record rented car report
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RETURN CAR
Table that display

elapse car report
Button for Save, Delete,

Clear elapse record
Figure 2.1: Rental report
This the pages where admin view rental report which is the rented car and
return car includes, Saving, Deleting records.
CASHIER PAGE
Button to switch module

Figure 2.2: Cashier page
This is the page where cashier manage
its part.
Button for Log out
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CAR REGISTERED

Back button registered by admin
Figure 2.3: Car registered
This the page where cashier can only view cars, registered by the admin.
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VIEW CAR
To select car To check

model available
Back button
Figure 2.4: View car
This is the page where cashier can also view cars and check within available.
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MANAGE CUSTOMER
To select customer
prefer car
Button for Save,
Delete, Clear
customer
records
Table that display
customer’s records
Figure 2.5: Manage customer
This is the page where cashier manage customer to gather/save records.
CAR SELECTION
To select car Model

rental selection
Button for selecting a

car
Button for cancel,

rent car selection
Figure 2.6: Car selection
This is the page where cashier optionally manage for customer to select
prefer cars.
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TRANSACTION
Button to generate
payment receipt
Button for Save, Update, Table that display

Delete, Clear Transaction rented car
Figure 2.7: Transaction
This is the page where cashier manage transaction for the customer.
GENERATE RECEIPT
Enter the ID of the

customer to display
bill
Display receipt
Button for Clear,
Generate, Print
Receipt
Figure 2.8: Generate receipt
This is the page where cashier manage customer’s rental fee before use.
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RETURN CAR
Button to
generate
elapse fee
Display return car
Button for Save, Delete,

Clear return car
Figure 2.9: Return car
This is the page where cashier monitor the elapse of the customer returned
car for additional fee.

Button for Add Delete, Clear
ELAPSE FEE customer elapse fee
Enter car ID/

customer ID to
display elapse fee Button to
Generate, Print
receipt
Display return car
Display receipt
Figure 3.0: Elapse fee
This is the page where cashier manage customer additional fee if elapse.
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DATABASE DESIGN (is the organization of data according to a database

model. The designer determines what data must be stored and how the data
elements interrelate. With this information, they can begin to fit the data to the
database model).
Figure 3.1 Database Design
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ENTITY RELATIONSHIP DIAGRAM (is a type of flowchart that illustrates

how “entities” such as people, objects or concepts relate to each other within
a system).
Figure 3.2:
Entity
Relationship
Diagram
DATA DICTIONARY
Car registration_tbl
Car_registration Type Null Default Description
car_no varchar(255) No PK Indicates the Id of the car
make varchar(255) No None Indicates the make of a car
model varchar(255) No None Indicates the model of a car
available varchar(255) No None Availability of a car
price int(11) No None Indicates the rental price
Table 1.1 Data Dictionary of Car registration table of Don’s Car Rental System.
43

User accounts_tbl
User_accounts Type Null Default Description
Users varchar(255) No PK Indicates the users
names varchar(255) No None Indicates the names of user
Address varchar(255) No None Indicates the address of the user Indicates the address
Contact varchar(255) No None Indicate the contact of the user
Username int(11) No None Username of the user
Password varchar(255) No None Password of the user
Table 1.2 Data Dictionary of User accounts table of Don’s Car Rental System.
Manage customer_tbl
Customer Type Null Default Description
customer_id varchar(255) No PK Indicates the Id of the customer
customer_name varchar(255) No None Indicates the name of the customer
address varchar(255) No None Indicates the address of the customer
contact varchar(255) No None Availability of a car
Table 1.3 Data Dictionary of Manage customer table of Don’s Car Rental System.
44

Transaction_tbl
Transaction Type Null Default Description
car_id varchar(255) No PK Indicates the Id of the car
cust_id varchar(255) No None Indicates the id of the customer
customer_name varchar(255) No None Indicates the name of the customer
fee varchar(255) No None Rental fee of the car
date date No None Rent date
due_date date No None Rent due date
Table 1.4 Data Dictionary of Transaction table of Don’s Car Rental System.
return car_tbl
Return_car Type Null Default Description
carid varchar(255) No PK Indicates the Id of the car
custid varchar(255) No None Indicates the id of the customer
customerr_name varchar(255) No None Indicates the name of the customer
return_date varchar(255) No None Indicates the date of return
elap int(11) No None Indicates the elapse of rented car
fine varchar(255) No None Additional fee due to elapse
Table 1.5 Data Dictionary of Return car table of Don’s Car Rental System.
Car_selection_tbl
Car_selection Type Null Default Description
Car_id varchar(255) No PK Indicates the Id of the car
Car_model varchar(255) No None Indicates the model of a car
rental_price varchar(255) No None Indicates the rental price
Table 1.6 Data Dictionary of Car selection table of Don’s Car Rental System.
45

payment_tbl
Payment Type Null Default Description
car_ids varchar(255) No PK Indicates the Id of the car
cus_ids varchar(255) No None Indicates the id of the customer
cus_names varchar(255) No None Indicates the name of the customer
fees varchar(255) No None Indicates the Rental fee
Table 1.7 Data Dictionary of Payment table of Don’s Car Rental System.
Development/Construction/Build Phase
Technological Stack Deployment
WINDOWS JAVA
Operating Netbeans XAMPP
System IDE
Figure 3.3 Don’s Car Rental System Technological stack
46

Development/Construction/Build Phase
Software Specification
Language : JAVA
Database : MySQL XAMPP Server
Operating System : Microsoft Windows 7

Hardware Specification
(The minimum technical specification and configuration that must be met

By the Hardware in order to ensure the correct operation of the Software)
294 GB Hard Drive Quad Core Process
4 GB
4 GB Ram (Internal Memory)
PROGRAM SPECIFICATION
Language: JAVA
Database: MySQL Xampp Server
IDE: NetBeans
Network Design
Network Model
The architectural representation of the system’s components and the
connections between them. It outlines how different elements of the
system interact with each other to facilitate the rental process.
47

Figure 3.4: Network Model for Don’s Car rental System.
Network Topology
The network can be structured as a client-server architecture, where
clients (such as rental agents or customers) connect to servers to access the
system’s resources. The servers can be centralized or distributed across
different locations, depending on the scale and requirements of the car rental
company.
Figure 3.5: Network Topology for Don’s Car Rental System.
48

LIST OF MODULES
Manage User
This module handles user registration, authentication, and profile
management. It allows customers to create accounts, log in, and update their
personal information.
Car Registration
This module deals with the registration process of new vehicles in the
rental fleet. It captures and stores vehicle information, such as make, model,
year VIN (vehicle Identification Number), license plate number, insurance
details, and maintenance records.
Manage Customer
This module focuses on managing customer information and
interactions. It includes features like customer registration, maintaining
customer profiles, managing loyalty programs, and handling customer
inquiries or complaints.
View Vehicle
This module is responsible for providing the driver with visual
information about the surroundings.
View Vehicle Report
This module includes details about the vehicle, and provides
information about the vehicle’s usage patterns, such as the total mileage or
hours of operation.
Database Server
This car registration system relies on a centralized database server to
store and manage all relevant data. This server Store information about
49

customers, vehicle details, payment records, and other relevant data required
for registration purposes.
Manage Customer
The system maintains a customer database to store customer
information and identification documents. The cashier can search for
customers, create new customer profile, update information and handle
customer-related inquiries.
Rental Process
This module deals with generating rental agreements or contracts that
outline the terms and conditions of the rental.
Return Vehicle
This module assesses the condition of the vehicle upon return. It may
include capturing photos, documenting any damages, and performing
inspections to ensure that the vehicle is returned in the same condition as
when it was rented or used.
50

CONCLUSION AND RECOMMENDATION
CONCLUSION
The Don’s Car Rental System is an efficient and convenient solution for
customers to rent vehicles for their transportation needs. It provides a wide
range of vehicles and flexible rental options. The implementation of an online
reservation system has significantly improved the booking process, allowing
customers to easily browse available vvehicles, compare pricess, and make
reservations conveniently from their homes or mobile devices.
The integration of a customer feedback and review system has proven
beneficial in enhancing the overall customer experience and fostering trust
among potential renters. It provides valuable insights for the car rental
company to improve their services. The car rental system has demonstrated
its costeffectiveness, particularly for customers who require temporary
transportation solutions. Renting a car can be more economical than owning a
vehicle, considering factors such as maintenance, insurance, and
depreciation.
51

Don’s car rental systems offer a wide range of vehicle options to cater to
diverse customer needs. This variety allows customer to choose a vehicle that
best suits their specific requirements, whether it’s a small car for daily
commuting or a larger vehicle for family trips.
RECOMMENDATION
The Don’s Car Rental System should invest in advanced technologies such
as GPS tracking, automated check-in/check-out systems, and online payment
gateways. These integrations can enhance the overall customer experience,
streamline operations, and reduce manual errors. To cater to the increasing
trend of digitalization and improve accessibility, car rental companies should
establish a strong online presence with user-friendly websites and mobile
applications. These platforms should allow customers to easily browse
available vehicles, make reservations, and manage their bookings.
Providing exceptional customer support is crucial for the success of any car
rental system. Companies should offer multiple channels of communication
and ensure prompt assistance for customer queries and concerns.
Additionally, actively seeking and implementing customer feedback can help
identify areas for improvement and enhance the overall service quality.
Maintenance of the rental fleet is essential to ensure the safety and reliability
of the vehicles. Don’s car rental companies should implement stringent
52

maintenance schedules, conduct thorough inspections before each rental,
and promptly address any reported isssues or damages. Exploring strategic
partnerships with hotels, airlines and travel agencies can expand the
customer base and increase brand visibility. Collaborative marketing efforts
and loyalty programs can also help in attracting and retaining customers.
REFERENCES
http://www.techtong.org/car-rental-management-system/
https://www.rentsyst.com
https://www.hqrentalsoftware.com/
https://www.github.com/aspnetboilerplate/module-zero-core-template
https://www.researchgate.net
https://www.coffee.com
https://www.bartlebay.com
https://www.viXra.org
https://www.Academia.edu
https://www.issuu.com
https://www.nairaproject.com
https://www.ijrpr.com
https://www.eprints.undip.ac.id
https:/www./papers.ssrn.com
https://www.researchwap.net
https://www.projectchampionz.com.ng
https://www.investopodia.com
https://www.sparklyn.com.ng
https://www.flightslogic.com
53

https://www.search.visymo.com/find
https://www.one-core.com
https://www.code-boxx.com
https://www.138.197.184.166.com
https://www.slideshare.net
https://www.chegg.com
https://www.comp.utm.my.com
CAPSTONE PROJECT STUDY RECOMMENDATION AND APPROVAL

SHEET
As a Project Adviser of Capstone Project Study entitled Don’s Car Rental

System, It is with great pleasure and confidence that I recommend the
defense (Capstone/Overall research) of this Project.
The students involve on this Project are:
1. Mel Benjamin Montes

2. Jassyl I. Torres
Recommended by:
Queenie Mae P. Agramon

Signature over printed name
54

CURRICULUM VITAE
55

MEL BENJAMIN U. MONTES
Tupi, South Cotabato, 9505
+639205925636
moshinmaco@gmail.com
PERSONAL DATA
Date of Birth: March 17, 2003

Place of Birth: Punta, Nasipit Agusan Del Norte
Civil Status: Single
Citizenship: Filipino
Religon: Born
EDUCATIONAL BACKGROUND
Primary: Nasipit Central Elementary School
2014-2015
Secondary: Nasipit National Vocational School
2018-2019
Tertiary: South East Asian Intitute of Technology Inc.
Crossing Rubber, Tupi, South Cotabato
Bachelor of Science In Information Technology
2022-present
56

JASSYL I. TORRES
Brgy, Bukay Pait Tantangan South Cotabato, 9510
+639051181328
jassyltorres2@gmail.com
PERSONAL DATA
Date of Birth: January 08, 2003

Place of Birth: Tantangan South Cotabato, 9510
Civil Status: Single
Citizenship: Filipino
Religon: Espiritista
EDUCATIONAL BACKGROUND
Primary: Bukay Pait Elementary School
2014-2015
Secondary: Notre Dame of New Ilo-ilo Inc.
2018-2019
Tertiary: South East Asian Intitute of Technology Inc.
Crossing Rubber, Tupi, South Cotabato
Bachelor of Science In Information Technology
2022-present
57

APPENDICES
58

A. TRANSMITTAL LETTER
March 24, 2023
Ronard Almuena
Owner
Don’s Car Rental
Nat’l Highway, Cr. Super Village, Zone 3, Koronadal City
Greetings!
We are South East Asian Institute of Technology's second-year Bachelor of

Science in Information Technology students. As part of our System Analysis
and Design project, Inc. is currently developing a system.
In this connection, we would like to seek approval from your good company to
allow us to conduct the system project entitled “DON’S CAR RENTAL
SYSTEM".
Any information gathered will be kept strictly confidential and used for
educational purposes only.
Thank you for considering our request, and we look forward to hearing from
you soon. This system, hopefully, will be beneficial to both of us. God bless
you, and more power to you!
Respectfully yours,
MONTES, MEL BENJAMIN U.

TORRES, JASSYL I.
Approved by:
RONARD ALMUENA
Owner
B. QUESTIONNAIRE
59

1. Please provide your personal information:
 Name:
 Gender:
 Occupation:
 Contact Number:
 Email:
2. Have you used a car rental service before?
 Yes
 No
3. What is the primary purpose of renting a car?
 Personal use
 Business use
 Vacation or travel
 Special occasions (wedding, parties, etc.)
 Other (please specify)
4. How frequently do you rent cars for personal or business use?
 Rarely (Once a year or less)
 Occasionally (2-5 times a year)
 Regularly (6-10 times a year)
 Frequently (More than 10 times a year)
60

5. If yes, which car rental service(s) have you used in past?
6. What factors do you consider when choosing a car rental service? (Select
all that apply)
 Price
 Car selection
 Location convenience
 Reputation views
 Customer service
 Availability of additional services (e.g., child seats)
 Loyalty programs or discounts
 Others (please specify)
7. What is preferred method of receiving notifications and updates from the
car rental system? (Select all that apply)
 Email
 SMS text messages
 Phone call
 None
8. What challenges or issues have you faced when using car rental services
in the past?
9. Are there any specific requirements or features that you would like to see
in a manual car rental system?
61

10. Do you have any additional comments or suggestions regarding car
rental services or the proposed system?
Thank you for taking time to complete this questionnaire. Your
feedback is valuable to us in designing an efficient and user-friendly manual
car rental system.
C. MAP OF RESEARCH ENVIRONMENT
62

Figure 3.6: Location for Don’s Car Rental System
63

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SOUTH EAST ASIAN INSTITUTE OF TECHNOLOGY

COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY

National Highway, Crossing Rubber, Tupi, 9505

DON’S CAR RENTAL SYSTEM

National Highway, Crossing Rubber, Tupi, 9505

to streamline the process of renting a car, from reservation to return. It

typically consists of several components, including a customer interface, a

reservation management system, a vehicle inventory database, and a billing

through various channels, such as a website or mobile application. Here,

customers can search for available vehicles based on their preferences,

as specifications, rental rates and availability, and make reservations online.

The reservation management system handles the processing of customer

reservations. It checks the availability of vehicles based on the specified

criteria and confirms the reservation if a suitable vehicle is found. It also

condition. The database is updated in real-time to reflect the availability of

vehicles as reservations are made and cars are rented or returned.

National Highway, Crossing Rubber, Tupi, 9505

The success and outcome of this project were possible by the

We appreciate and thank Mr. Reginal S. Prudente. For granting us an

opportunity to do the project activity in DON’S CAR RENTAL. And providing

despite having a busy schedule.

for what you did for us.

We are thankful for and lucky enough to get consistent

encouragement, support and supervision from all Teaching staffs of CICT

National Highway, Crossing Rubber, Tupi, 9505

We humbly dedicate this project to our beloved parents for their

we dedicate this to our Almighty God, who gave us enough knowledge to do

National Highway, Crossing Rubber, Tupi, 9505

List of Figures viii

Scope and Limitation 5

Scope of the Study

Limitations of the Study

Significance of the Study 6

Flow of the Study 8

II REVIEW OF RELATED LITERATURE

National Highway, Crossing Rubber, Tupi, 9505

III RESEARCH METHODOLOGY 26

Software Engineering Methodology 26

Business Model Canvas 29

Functional Decomposition Diagram 32

Analysis Design Phase

Use Case Diagram 31

Entity Relationship Diagram 40

National Highway, Crossing Rubber, Tupi, 9505

Appendix A. Transmittal Letter 49

Appendix B. Title Proposal 51

Appendix D. Map of the Research Environment 56

National Highway, Crossing Rubber, Tupi, 9505

Rationale of the Study

The car rental system is to provide a clear understanding of what a car

their understanding of their organization’s operations. A car rental system is a

meet certain requirements, such as possessing a valid driver’s license and a

certain age requirements, depending on the company’s policies. Car rental

systems provide a range of services to customers; Vehicle selection

company’s policies. To provide a comprehensive understanding of the car

National Highway, Crossing Rubber, Tupi, 9505

solutions being implemented to address those challenges. This study can be

(GPS), entertainment system, etc.,

process of car rental typically involves a customer selecting a vehicle from a

in recent years, including increased competition from ride-sharing services

like Uber and Lyft, changing consumer preferences. In response, rental

companies have begun implementing new technologies and strategies to

National Highway, Crossing Rubber, Tupi, 9505